USAA

  www.usaa.com
  www.usaa.com

USAA Reviews in Arizona

Updated November 25, 2014
Updated November 25, 2014
839 Reviews
3.6
839 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
632 Ratings

Review Highlights

Pros
  • Great benefits and a wide variety of possibilities with such a large company (in 157 reviews)

  • good work life balance if you have a good/flexible manager/ good pay (in 40 reviews)


Cons
  • Call center environment so you're at your desk taking phone calls the entire shift (in 102 reviews)

  • There is NO work/life balance as they would like others to believe (in 24 reviews)

More Highlights

105 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 5 people found this helpful  

    Making it harder to promote

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Analyst in Phoenix, AZ
    Current Employee - Lead Analyst in Phoenix, AZ

    I have been working at USAA full-time (more than 5 years)

    Pros

    Culture, the company has a great culture and the mission is admirable. They truly care for the military and want to do right for all members.

    Cons

    It can be VERY difficult to promote. Sometimes you will have 50 people applying for one Director position. There are LOTS of managers and very few Director or above positions. Also, in Phoenix, there are even fewer spots available. It is obvious at times the company would rather hire someone who can be shaped rather than someone who can shape others.

    Advice to ManagementAdvice

    Hire the best person regardless of resume. A Masters Degree from University of Phoenix is no reason to hire someone who doesn't have a Masters Degree.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    They try to keep employees happy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Real Estate Underwriter in Phoenix, AZ
    Current Employee - Real Estate Underwriter in Phoenix, AZ

    I have been working at USAA full-time (more than 3 years)

    Pros

    USAA has a great facilty

    Cons

    Most jobs in the Phoenix location are tied to the phones

    Advice to ManagementAdvice

    Keep up the great work. Management is always very supportive

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Claims Adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auto Claims Adjuster III in Phoenix, AZ
    Former Employee - Auto Claims Adjuster III in Phoenix, AZ

    I worked at USAA full-time (more than an year)

    Pros

    Great staff from teammates to managers
    Benefits were amazing
    End of year bonus
    Overtime was offered
    Job Security
    Education Assist

    Cons

    Very high stress environment
    Goals were hard to meet at times

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Insurance Agent in Phoenix, AZ
    Current Employee - Senior Insurance Agent in Phoenix, AZ

    I have been working at USAA full-time (more than 5 years)

    Pros

    Amazing culture, military focus, great campus.

    Cons

    hard to move up. politics involved.

    Advice to ManagementAdvice

    more work-life balance

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Pension & Medical

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at USAA full-time (more than 10 years)

    Pros

    Outstanding benefits! I retired with a nice pension and my dollar to dollar matched 401k. The best part of the pension package is the supplemental medical coverage which takes care of what Medicare doesn't. And the cost subtracted from my pension (optional) is less than the supplemental policies on the market. And mine includes dental and optical for pennies! My retired friends are envious!

    Cons

    None! I truly can not think of any, unless it would be rush hour traffic.

    Advice to ManagementAdvice

    No advice. They know what they're doing.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great benefits, limited growth potential

    Former Employee - Bank Originations Specialist in Phoenix, AZ
    Former Employee - Bank Originations Specialist in Phoenix, AZ

    I worked at USAA full-time (more than an year)

    Pros

    They have a generous benefits package, flexible hours, and a great work environment.

    Cons

    It's a call center so you are confined to your desk and phone. It is very difficult to advance.

  8.  

    Rewarding Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Foundations Senior Specialist in Phoenix, AZ
    Current Employee - Financial Foundations Senior Specialist in Phoenix, AZ

    I have been working at USAA full-time (more than 8 years)

    Pros

    Excellent pay with the opportunity to improve your career.
    Management that look at all aspects of an employee's ability to improve and hone those aspects that will increase their ability to move forward in the company.
    Free education as long as the employee is not on an improvement plan.

    Cons

    Schedules are not as flexible as some places
    Moving out to move up is a constant problem

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Excellent Company to serve Military Members and Families

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Property Adjuster in Phoenix, AZ
    Current Employee - Property Adjuster in Phoenix, AZ

    I have been working at USAA full-time (more than 5 years)

    Pros

    Great company and benefits, training of new employees, always satisfy the military members, great office workplace.

    Cons

    The claims department is nothing but a phone center. Most insurance companies have phone centers and allow adjusters to do tier job and adjust claim, USAA does not have a grasp on how to really adjust claims and create a customer service member based experience. You do your work and everyone else's that cannot keep up. Overworked ad underpaid.

    Advice to ManagementAdvice

    USAA needs to really look at the structure of auto and property claims compared to the competitors and industry standards. The make an adjuster feel unwelcome, unwarranted, and overworked for the pay.

    Recommends
    Negative Outlook
    Approves of CEO
  10.  

    Excellent training, benefits, and wellness.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Physical Security in Phoenix, AZ
    Former Employee - Physical Security in Phoenix, AZ

    I worked at USAA full-time (more than 3 years)

    Pros

    Top notch facilities, day care, fitness center, parking.

    Cons

    Typical corporate micro management. Don't like it, become self employed.

    Advice to ManagementAdvice

    Keep your emotions out of your decisions. Run your department by policy. Give credit in reviews, give coaching and discipline only to when warranted. We all know you have the title, you've probably earned it. Don't look for ways or reasons to remind your team everyday of it.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Auto Insurance in Phoenix, AZ
    Current Employee - Auto Insurance in Phoenix, AZ

    I have been working at USAA full-time (less than an year)

    Pros

    The benefits and people are amazing. The environment is always positive.

    Cons

    It is a call center and there is little you can do in the company off the phones

    Advice to ManagementAdvice

    the resources to find answers for members need improvement

    Recommends
    Positive Outlook
    Approves of CEO

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