USAA Reviews

Updated August 3, 2015
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3.2
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Stuart Parker
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Pros
  • GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance (in 157 reviews)

  • Understanding of work-life balance (in 40 reviews)

Cons
  • There are employees that spend their ENTIRE career in the same call center job (in 102 reviews)

  • There is NO work/life balance as they would like others to believe (in 24 reviews)

More Pros and Cons

44 Employee Reviews

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  1. Wealth Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Advisor in Colorado Springs, CO
    Current Employee - Financial Advisor in Colorado Springs, CO
    Recommends
    Neutral Outlook

    I have been working at USAA full-time (More than 10 years)

    Pros

    Great benefits and potential for upward career path movement if willing to relocate in the future.

    Cons

    Limited career path for investment career in smaller regional offices.

    Advice to Management

    Allow more opportunities by embracing conference calls and teleconferencing for employees to be able to do a job from any location.


  2. Insurance Service Represntative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Relationship Specialist II in Colorado Springs, CO
    Current Employee - Member Relationship Specialist II in Colorado Springs, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    This company does not have a history of laying off its employees. Also this company does want to keep you their as long as possible. The company has an average medical plan, Its not the best but its not the worst. The company does give vacation time and a parking garage.

    Cons

    This job is all about micro management, if you like that style then its perfect job for you. The level of micro managing depends on your manager. Your manager can make or break you at this job. The company requires your manger to meet with you every week to "coach you" on your calls, and If you do something they don't like or agree with can and will be used against you, and how its used it up to the manager. This is all part of their effort to improve their customer experience. Since, there is so many ways to measure you at this company. You can be a hero or a zero depending on what their are looking at. The thing that bothers me is that they have soft categories like do you stand for their mission. Yes, you are graded on this and can affect your performance. If you do not meet this it can make you loose your bonus, and your bonus is a big part of your pay it can be up to 19% of your yearly salary. This leads to new employees leaving the job quitting the job in a hurry. About 40 percent of new hires quit within 90 days of work. HR in this company is useless for the employee. The employees at this company have no rights as far as HR is concerned. All employee relationship decisions are left to management staff. HR is just their to make sure employees don't sue or cause anything that could make them look bad in the public light. Furthermore, this company is really big on not being truthful to you as an employee, management is really good for reading the company mission statement and not following it themselves. For example, if you have an upset person on the phone that wants to address their concerns with management, management will do everything in world not to handle the situation including blaming you for the problem. This can be done subtle or direct, but when you read what the put in paper to upper management. It completely different than what really happens. The final note is if you want to move up in this company, the best thing to do is get out the knee pads. This trick will make the most unqualified person move to the top of the ranks. No degree, no problem, we know you not qualified but you say everything you like.

    Advice to Management

    Let employees do their job. Stop standing on employee shoulder just to do a daily job is a good way of making your employee look elsewhere. If you want to make your customers happy, then make your employees happy. Stop rewarding the butt kisser, and stop making people feel expendable.


  3. Helpful (1)

    Great Company, Stressful Position

    Former Employee - Banking Services Representative in Colorado Springs, CO
    Former Employee - Banking Services Representative in Colorado Springs, CO

    I worked at USAA full-time (More than a year)

    Pros

    The company really cares about the employees and the customers. Gotta love the annual bonus, too!

    Cons

    Bank Servicing can be a very stressful side of the company to work in.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good Benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Claims Adjuster III in Colorado Springs, CO
    Current Employee - Auto Claims Adjuster III in Colorado Springs, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at USAA full-time (More than 3 years)

    Pros

    Really good benefits. Most people I worked with were great. Lots of growth potential if you weren't opposed to moving to San Antonio, TX.

    Cons

    Claims was set up like a call center which made working the actual claims very difficult at times. There were very strict metrics you had to adhere to. It seemed like you were always falling short on one goal or another.

    Advice to Management

    Cut down on the metrics. I understand that there has to be some metrics involved, but managers are constantly looking at numbers which makes them seem more robotic and have very little empathy for their employees.


  6. Helpful (2)

    Good, Great in some ways but Stressful often

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Doesn't Recommend
    Positive Outlook

    I worked at USAA full-time (More than 3 years)

    Pros

    As far as call center goes, you get freedom do talk as needed with people. Good medical benefits though that may be changing soon due to Obamacare options. Good 401k plan. Good physical environment. Management generally try's to care. Management maintains a positive environment at all costs. Other fringe benefits such as onsite daycare, health club, recreation center and covered parking garage. Excellent mission to care for military and families.

    Cons

    Micro managed in all aspects of job with fist line managers that are incredibly black and white policy managers and passive aggressive maintainers of the work environment. Where empowerment and judgment are encouraged, it is not truly supported unless its within the tight limits of policy which in itself seems un-empowering. Those promoted are those who assimilate or only show empowerment within the boundaries of the culture.

    Advice to Management

    Self determination based on Pros/Cons listed.


  7. Helpful (7)

    Great company but day-to-day management needs some work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Specialist in Colorado Springs, CO
    Former Employee - Insurance Specialist in Colorado Springs, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at USAA full-time (More than 3 years)

    Pros

    Many opportunities to advance from entry level to manager. Many opportunities to shift from department to department.

    Cons

    High level of micromanaging; weekly "coaching" sessions; your manager can limit your development and advancement


  8. Great Experience! Excellent Managers and Co-Workers.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Recommends
    Approves of CEO

    Pros

    They Kept the Interns Busy w/ Real Work. A Very Rewarding Experience. Good Management. Great Intern Program Plan. They have an always evolving intern program, as they are very receptive to our feedback about it. Gained a lot of real business work experience.

    Cons

    Claims Adjusting is not the most exciting career opportunity after the internship.


  9. Helpful (3)

    Financial Foundation

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at USAA full-time (More than 3 years)

    Pros

    Excellent Benefits and good pay. Very good to their customers

    Cons

    Call Center environment and once you are licensed and on the phones they are not willing to help you. Even the help line gets upset when you call.

    Advice to Management

    Don't forget that employees make this company exist. Treat them with more respect and let people ask questions and get help with out it going against them.


  10. Helpful (3)

    Basic call center job but with great pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Relationship Specialist in Colorado Springs, CO
    Former Employee - Member Relationship Specialist in Colorado Springs, CO
    Recommends
    Positive Outlook

    I worked at USAA full-time (More than 3 years)

    Pros

    Great bonuses, high starting salary for a call center, good benefits, and the products (financial and insurance) offered are high quality, lengthy paid training, on-site daycare and fitness center.

    Cons

    Typical call center atmosphere (cubicles, quotas, micro-managing), breaks and lunches are scheduled out for you and aren't very flexible, management sometimes inaccessible.

    Advice to Management

    It would be wonderful if there was a way to trade breaks or lunches with others on your team when needed. There were times I needed to have a break at a certain time and was unable to schedule it accordingly, resulting in me getting reprimanded for taking a break too early or too late.


  11. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Foundations Associate in Colorado Springs, CO
    Former Employee - Financial Foundations Associate in Colorado Springs, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time (Less than a year)

    Pros

    Loved every aspect of this company!! Pay and Benefits were great!!!

    Cons

    Very strong emphasis on sales, determining members needs.



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