USAA Reviews

Updated March 30, 2015
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116 Employee Reviews

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  1. 9 people found this helpful

    Wealth advisor 1

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Wealth Advisor I in Phoenix, AZ
    Former Employee - Wealth Advisor I in Phoenix, AZ

    I worked at USAA full-time (more than 5 years)

    Pros

    If you want a job where nothing really matters and you are simply looking to punch in and punch out everyday, usaa can be for you. Little responsibility.

    Cons

    Wow, where do I start.
    1) No business model, upper management changes direction on a semi annual basis.
    2) The managers whom you will be dealing with are simply "yes men" they can force no organization change. They are simply get the email a few hours before the employees on new "changes."
    3) PTO preferences is all done by seniority.
    4) This company still uses green screens for the life insurance company.
    5) IMCO equity products are awful. Underperformance in almost all types of markets.
    6) Most meeting will be around how to sell more annuities or life insurance to people. Because at usaa they believe in "protecting members."
    7) When you have a great year and bonus time comes around expect no more the 5 percent raise. Thats what the top 5 percent will get. Annual raises will be between 1 and 3 percent.
    8) Mass turnover and you will see more smiles at a funeral then working at usaa.

    Advice to ManagementAdvice

    Advice to the incoming CEO, breakdown each department by directors and managers. Bring them all into a room together and ask a simply question... "What is it you do?"

    No opinion of CEO
  2. 1 person found this helpful

    outdated systems and isolating culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Advisor III in Phoenix, AZ
    Current Employee - Financial Advisor III in Phoenix, AZ

    I have been working at USAA full-time (less than a year)

    Pros

    salary and bonus
    getting and staying healthy can reduce your insurance costs

    Cons

    team members work varying shifts so you may not discover who your teammates are for a few weeks
    vacations must be scheduled a YEAR in advance, a day off needs over 30 days notice
    schedules change yearly,for entire company, based on when you were hired and how well you perform, currently bidding on 40 schedules, over half of which i have no chance of getting due to initial hire date
     most schedules do not allow 2 consecutive days off
    processes require duplicating work just to get an account opened

    Advice to ManagementAdvice

    wealth advisers learn from each other, difficult to do with current team hours/desk set up
    stop the annual bidding, if people are happy with current schedules,why make them change and disrupt their lives? change teams to change schedules

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 3 people found this helpful

    Sr specialist nms

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Foundations Senior Specialist in Phoenix, AZ
    Current Employee - Financial Foundations Senior Specialist in Phoenix, AZ

    I have been working at USAA full-time (more than 3 years)

    Pros

    8% 401k match, facility, PCA account card, Starbucks in the building, covered parking, gym, helping the military community

    Cons

    They will work you to the bone, computers and IT systems are horrible, expectations are outrageous, never feel like your doing a good job as focus is always on what you could have done better, you are basically guilted into performance and if that doesn't work they will strike the fear in you, scheduling is a joke, PTO must be bid for 1 yr in advance, employees constantly using FMLA due to stressful environment, rules ate made up as you go, employees who are shady get the numbers and are thus promoted, no quality assurance accountability

    Advice to ManagementAdvice

    If you cant tell the company is going down the tubes and the reputation is on the line, wake up. New price model is ruining reputation as competitors consistently come in lower, if your 97% member retention is not good enough than nothing is, stop selling the MC and hiring car salesman

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. Great place to develop skills or for those who just want a steady paycheck and love monotony.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Solutions Advisor in Phoenix, AZ
    Former Employee - Financial Solutions Advisor in Phoenix, AZ

    I worked at USAA full-time (more than 5 years)

    Pros

    Great benefits.
    Especially tuition reimbursement plan up to $10k per year.

    Cons

    Monotonous work on a daily basis.
    Deeply rooted military mentality where favoritism rules.

    Doesn't Recommend
    Disapproves of CEO
  6. 1 person found this helpful

    Challenging but worth it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Auto Adjuster II in Phoenix, AZ
    Current Employee - Auto Adjuster II in Phoenix, AZ

    I have been working at USAA full-time (more than 5 years)

    Pros

    I work at USAA because I care about the military members. I have been challenged from the time I entered as a claims adjuster and have worked up to the auto injury claims area. If it had not been for the great education benefits, I would not have my masters and 5 different insurance designations. My skills have been refined and I owe my experience and expertise to USAA. There is no other insurance company to work for (as an adjuster) that will take care of you and appreciate you as much as USAA.

    Cons

    The challenges are the variety of claims you receive daily. Whether it is helping a co-worker with a file or investigating your own claim, each day at USAA is different and rarely boring. I spend just as much time plugged into my phone as I did in other positions (including policy service), but the claim load and the lack of micro management is a blessing. Taking time off can be a challenge, but management does try their hardest to work with you.

    Advice to ManagementAdvice

    Make sure you keep your eyes open and keep the communication lines clear.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful

    Great Potential that Falls Extremely Short.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sr Investment Services Specialist in Phoenix, AZ
    Current Employee - Sr Investment Services Specialist in Phoenix, AZ

    I have been working at USAA full-time (more than 3 years)

    Pros

    The Benefits, On site Facilities, 401k Match, Education Advancement paid up to 10k per year, Most Co-workers, and Members that we serve.

    Cons

    -Low Pay vs Competition
    -Extreme Micro Management
    -Upper Management is always unavailable for members and Monday-morning quarterback everything you do
    -Led to believe doing the right thing is all that matters but in reality only hard #'s do.
    -Adherence pushed to insane levels where next call is all that matters. Are told not to follow up on tasks and to make members wait for things that we do not need them to.
    -0 Accountability from Some Employees. Members transferred to extreme level for no reason at all just to get a referral tick mark.
    -Ancient systems that don't work 50% of the time.
    -Almost non-existent Documentation of events for member.
    -Given almost no power to do anything except simplest transactions. Everything else is just sent as a request to a contractor that almost never responds to member and looks for slightest things to reject your work items.
    -Expected to Up sell on every call even in "Service" roles.
    -Career advancement goes at a extreme glacier pace and outside experience is not considered for promotion possibilities.
    -While Edd-assist program is good, if you want to be able to get Management Level Security licenses (ie: Series 24, Series 9/10, ect) they will only allow you to take them if you are in a managers role. This is another great Catch-22 because they are require to have to get said Manager roles
    -Vacations and time off have to be planed a year in Advance.

    Advice to ManagementAdvice

    Get back to what made USAA great in the first place- World Class SERVICE not Sales. Hire enough people to handle volumes of mbr calls. Treat your Employees like professionals and give them the tools and ability to get the job done for the Member. Middle Management needs to be culled and replaced with Managers and Directors that actually know how to LEAD.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful

    No work life balance anymore

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Advisor (product Salesperson) in Phoenix, AZ
    Former Employee - Financial Advisor (product Salesperson) in Phoenix, AZ

    I worked at USAA full-time (more than 8 years)

    Pros

    Good benefits, great pay, bonus

    Cons

    Negativity, management is constantly seeking and giving negative feedback so youb dont get raises or full bonuses

    Advice to ManagementAdvice

    Go back to 4 day work week instead of 5 12 hour days

    Doesn't Recommend
    No opinion of CEO
  9. 7 people found this helpful

    From Zero to burnout in 60 seconds

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Foundations Specialist in Phoenix, AZ
    Former Employee - Financial Foundations Specialist in Phoenix, AZ

    I worked at USAA full-time (more than 5 years)

    Pros

    Decent wages; professional, yet relaxed environment. On-site cafés and shop. Covered parking. Gym. Flexible working hours once you have put in time.

    Cons

    Company has bitten off more than they can chew. They have taken on a larger segment of the marketplace thru increased advertising and are now extremely understaffed to handle all the continuous, back-to-back calls. They say they are going to continue hiring, but with high turnover from burnt out employees, they will just keep spinning their wheels.

    Advice to ManagementAdvice

    Next time use some foresight before jumping head first into the desire to get more customers. What you have now has increased customer dissatisfaction and has driven away good workers.

    Negative Outlook
    No opinion of CEO
  10. A Great company that cares about you- BEST Contact Center in PHOENIX!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bank Operations Specialist in Phoenix, AZ
    Current Employee - Bank Operations Specialist in Phoenix, AZ

    I have been working at USAA full-time (less than a year)

    Pros

    Excellent training, nice coaching staff, 18.7 % bonus, great MEMBERS, awesome CO-WORKERS, contact center environment, great benefits, shift differential, AUTHENTIC WORK CULTURE centered on Honesty, Loyalty, Integrity and Service!

    Cons

    Nothing. Keep a positive attitude, do your best and the doors of opportunity awaits!

    Advice to ManagementAdvice

    Thanks for all that you do to create a fun & supportive environment!

    Recommends
    Positive Outlook
    Approves of CEO
  11. The best benefits and the best customers in the world

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Agent in Phoenix, AZ
    Current Employee - Insurance Agent in Phoenix, AZ

    I have been working at USAA full-time (more than 3 years)

    Pros

    Education reimbursement, excellent health benefits, 8% 401k match, Starbucks and a gym in the building, annual bonus at holidays and for overall company performance.

    Cons

    Too few opportunities for advancement regardless of prior experience, education or performance, culture of every man for themselves, sales culture is not for everyone, employees are not empowered, little flexibility for time off and management is not accessible, promotions lead to a loss of seniority in the new position which affects shift bidding and time-off bidding

    Advice to ManagementAdvice

    Create opportunities for employees to develop skills and also create opportunities for advancement, walk the talk when it comes to "assume positive intent" and empower employes to make the right decision for members rather than having to have a manager approve something and then not have a manager available to help the member, provide opportunities for team members to interact off the phones and for some down time to look forward to, revise the time off approval process so that there is flexibility for people to get time off for appointments and manage their work life balance rather than find a way around policy by abusing FMLA time off, take a hard look at the culture you have created: employees don't talk to each other or make eye contact if they are in different floors, teams or departments, they don't get to have much fun and they don't get much recognition for their work.

    Recommends
    Neutral Outlook
    Approves of CEO

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