USAA Reviews in Phoenix, AZ Area

Pros

For the most part management really cares about the employees. Lots of perks (employee parties,etc), great bonuses, good benefits, matching 401k

Cons

typical call center. employees are overworked and get burnt out quickly. expect to be tied to the phones with few breaks, very little room for advancement in Phx unless you want to be middle mgt as most positions are in Texas.

Pros

Pay and Benefits, 8% Match, Some good managers and co-workers, great training

Cons

Sales Driven, every minute of your day is accounted for and it counts towards your performance, 20 min breaks and 35 min lunch, the time you take to help customers and not make sales is counted against you, the managers become all about the #s, you can and will be fired if you arent making your sales quota

Advice to Senior Management

Care more about your employees and your customers instead of the money

Pros

USAA displays a great interest in corporate health and wellness for their employees. They provide great facilities at all of their locations. Recreational ventures are plentiful.

Cons

The only drawback to the USAA fitness facilities is that they are relatively small outiside of the headquaters site in San Antonio.

Advice to Senior Management

Increase the overall fitness minded culture with in the work place. You can clearly see that fitness is a focal point, however to have a truly fitness minded culture you must embrace it at all levels.

Pros

great benefits as far as insurance/ medical, dental, vision and the pay is good compared to other call center companies.

Cons

unrealistic expectations. you are treated as a number and not a person. If you need time off you have to schedule it a year in advance. If you need time off because something came up they wont give it to you. If you are in the hospital and are on fmla they will find another way to get rid of you.

Advice to Senior Management

I would recommend actually listening to what your employees have to say. If a manager is treating their employees poorly they shouldnt be a manager. Treat your employees as human..not a number.

Pros

Great culture and good people. Benefits package is excellent including 8% 401k match, education allowance available within 90 days. Overall a very pristine selling atmosphere within the securities industry

Cons

Sales in the securities industry can be difficult so the salary is very nice but there is no additional incentive pay for production.

Advice to Senior Management

Management is very respectful and approachable. The only feedback I would suggest would be to offer at least a quarterly incentive bonus for production.

Pros

Excellent benefits! 401k matches up to 8%. lots of time off

Cons

You are just a number, military structure. You can be fired for stupid reasons.Lots of turnover. Very stressful and not a lot of room for growth unless you a cheerleader and in with all the company politics.

Advice to Senior Management

If you have long time employees try to keep them!

Pros

Great benefits but not much else to say.

Cons

Not a financial adviser role.
Comical referrals based upon "life events".

Advice to Senior Management

Market the role to those who should fill it. There isn't much use to hire outside advisers to fill the FSA role. This role should be developed internally as it truly isn't a financial adviser role.

Pros

great benefits, very nice facilities, top management is ethical and interested.

Cons

The shift to a sales culture has gone too far. Members complain about constantly feeling pressured to buy something. Too many of upper level management postions are filled with people focused on hitting sales targets the mission and the focus of the firm is becoming more about salesmanship than stewardship.

Advice to Senior Management

Setting specific product quotas leads to people being sold products instead of getting the best solution for their needs. Ask the membership, did you buy cash value life insurance and annuities or were you sold these products? This trend can lead to USAA becoming perceived as just another insurance company focused on sales and not the provider of choice to the military community.

Pros

Generally a good benefit package. Certainly better than most. Certainly a lot of different departments if you would like to move around and/or educate yourself in the way of a different career area.

Cons

Downright dishonesty. Not fudging the truth, not bending. If it serves some "greater" purpose, mgmt will flat out lie in the face of things difficult to prove otherwise. At times, even when it is easier to just be honest and do the right thing, politics and factors no related to job performance will be guiding factors when deciding courses of business.

Advice to Senior Management

Consider the general character of frontline and mid-management to be an actual asset of importance.

Pros

Great benefits and great place to start out for an entry level position.

Cons

As a Financial Advisor I was not able to use my skills in helping members achieve their goals. I spent most of the day talking to people about their divorce, soldiers who were coming home from deployment and did not want to talk, or people so far in debit that the needed to file bankruptcy. It became very depressing after 10 hour days. USAA only wants FA to push life insurance and annuities, because these products add the most to the bottom line. If you do not mention life insurance on every call it is grade a below expectations every though it may not be fully suitable for a members situation.

This took the fun out of the job.

Advice to Senior Management

Focus on the mission not the companies bottom line and every thing will be okay. Joe Robles your company is creating a group of cars salesmen that will ultimately run the firm into the ground.