USAA Reviews

Updated September 18, 2014
Updated September 18, 2014
782 Reviews
3.5
782 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
583 Ratings

Review Highlights

Pros
  • Great benefits and a wide variety of possibilities with such a large company (in 138 reviews)

  • Work life balance is important to the company (in 34 reviews)


Cons
  • Call center environment so you're at your desk taking phone calls the entire shift (in 90 reviews)

  • There is NO work/life balance as they would like others to believe (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    A great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Foundations Specialist  in  San Antonio, TX
    Current Employee - Financial Foundations Specialist in San Antonio, TX

    I have been working at USAA full-time for more than 5 years

    Pros

    USAA has a great benefit and compensation package and treat its employees fairly. Annual bonuses are usually no less then 18% of one's salary. USAA has many opportunities in several departments. The San Antonio campus include three gyms and several restaurant including three Starbucks. It is a great place for a young graduate to start her/his career.

    Cons

    Some managers can be close minded. The manager has a lot of power with concern to your advancement in the company. If the manager do not agree with a particular work style, the manager has enough power to stop your advancement. a sliver lining regarding this aspect, is that team managers do not stay with a team for too long.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Excellent company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Manager  in  Tampa, FL
    Current Employee - Claims Manager in Tampa, FL

    I have been working at USAA full-time for more than 3 years

    Pros

    Excellent benefits, nice place to work, good environment

    Cons

    Company ethics, directors and AVPs all need to be replaced

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Fantastic place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Management  in  San Antonio, TX
    Current Employee - Product Management in San Antonio, TX

    I have been working at USAA as an intern for less than a year

    Pros

    Great people, really good benefits, amazing campus, culture that cares about the member.

    Cons

    Pretty corporate making it difficult to get ideas through

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    USAA is a great company to work for with many opportunities and many possibilities for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA full-time for more than 3 years

    Pros

    USAA provides talented employees options to move forward if they are willing to put forward the effort to learn new talents, develop themselves professionally and work hard to move forward.

    Cons

    If you are on a phone then you are pretty much on a schedule that is determined by the need of the business. If this is not what you want then there are many other positions available.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    No other place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Analyst  in  San Antonio, TX
    Current Employee - Lead Analyst in San Antonio, TX

    I have been working at USAA full-time for more than 10 years

    Pros

    Competative salary, Opinions Count, Independent Environment

    Cons

    Remote working can be difficult depending on the department you work in

    Advice to ManagementAdvice

    Please invest in more parking solutions. This includes off site parking with shuttles or Park and Ride opportunities.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Great place to work if you can stand the negatives

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Configuration Engineer  in  San Antonio, TX
    Current Employee - Configuration Engineer in San Antonio, TX

    I have been working at USAA full-time for more than 10 years

    Pros

    Great benefits. Lots of opportunities

    Cons

    Lots of self-serving supervisors and too many layers of management.

    Advice to ManagementAdvice

    Help your employees to grow with the company rather than serving your own selfish interests.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    USAA gave me the opportunity to learn several aspects of the financial services industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Process Engineer  in  San Antonio, TX
    Former Employee - Lead Process Engineer in San Antonio, TX

    I worked at USAA full-time for more than 10 years

    Pros

    Excellent employee benefits, on site gyms, education assistance, etc.

    Cons

    Unless you come into the company as a manager/officer, you have very little chance of rising into those positions.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Nice Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    The people are very nice and welcoming. There are sleeping rooms and the benefits are very good.

    Cons

    As an Engineer working in IT, it is like downgrading. The pay is not that competitive.

  10.  

    USAA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mortgage Closer  in  Addison, TX
    Current Employee - Mortgage Closer in Addison, TX

    I have been working at USAA full-time

    Pros

    Lots of PTO and Cake

    Cons

    implementing values and culture has been difficult at this location though you know the company has it

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Best company I ever worked for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service-auto Ins  in  Norfolk, VA
    Former Employee - Customer Service-auto Ins in Norfolk, VA

    I worked at USAA full-time for more than a year

    Pros

    This is a company that appreciates their employees! Deluxe cafeteria onsite, daycare onsite, gym onsite. The pay was good and so were the medical benefits. Great smoker cessation program. I truly recommend USAA. Off on Sundays and half day saturdays. I love usaa

    Cons

    Customers calling complaining (but that's cust svc anyway). Upselling/ cross selling products (but thats part of the sales portion)Having to wk on saturday.

    Advice to ManagementAdvice

    Open more locations bc I'd love to work for USAA again...they closed the VA location.

    Recommends
    Positive Outlook
    No opinion of CEO

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