USAA Reviews

Pros

For the most part management really cares about the employees. Lots of perks (employee parties,etc), great bonuses, good benefits, matching 401k

Cons

typical call center. employees are overworked and get burnt out quickly. expect to be tied to the phones with few breaks, very little room for advancement in Phx unless you want to be middle mgt as most positions are in Texas.

Pros

For Salary Job,
Pay is good
Vacation flexibility is good
Benefits are great
Gym is great
Competition for jobs is quite easy, if you're willing to go above as most people at USAA are very lazy and slow in my opinion, and extremely unhealthy.

Cons

1970's cubicles are lame
On-site food is mediocre
Still too many lazy, unhealthy people, kind of sad sight to see.

Advice to Senior Management

#1 recommendation, do more to keep top performing employees. Without top pay and bonuses for high performers, top employees will eventually leave the company.

Pros

Great benefits: 8% 401k match, Annual performance bonus in 2010 was 18% of our annual salary (highest ever, average is 14%), Christmas Bonus you get an extra 2 week paycheck, flexible with time off, we get a $3000 Health Spending Account every year for a family of 4 people. Health plan with Humana covers 90%. Lots of training. I walked in knowing nothing about insurance and now I could run my own agency

Cons

Call center environment... if you don't mind that, you'll go very far. Little time between calls. A strong push to offer a new product on every call from management.

Advice to Senior Management

Don't make reps feel like they have to offer a new product on each call... some calls just don't fit the shoe.

Pros

401K matching
Benefits packages
Flexible work schedule
Education benefits
Job advancement or job change availability

Cons

Time off based on seniority instead of job performance

Advice to Senior Management

The company strives to take care of their employees, and since you are the first person that the employee sees you should emulate this. I believe that my CEO does care about me and promotes work/life balance, but it is sometimes hard to believe the lower management beeves in this as well. Remember what the company strives to stand for and remember rested employees work harder.

Pros

Serve the military, great management

Cons

Hard to go up the corporate ladder

Advice to Senior Management

Do more project jobs instead of something so monotomous

Pros

I will start with the pro's because this list is much shorter: USAA benefits are amazing. 8% 401k match, medical, dental, rec centers on site, childcare facilities. These will be the point you think when you first start and ask how anyone could ever leave then the reality sets in.

Cons

Everything in your day will revolve around sales. The top performers are not one's who know how to do their job, but those will know how to sell sell sell. You have zero support from coworkers because everyone is worried about their numbers. Rarely if a member has an issue will the rep actually follow up because everyone is scared of having their stats impacted. USAA says they are all about the member but service has gone downhill with the focus on selling the members another product to secure their financial need. Every minute of your day is tracked. When you go to the bathroom, when you go to break, when you clock in, how long you were working on an account after the member hung up, are you quoting new products, are you closing the sale on new products, are your surveys rated as a 9 or 10, how long are you on the phone with the member, are you building a relationship. You get the idea. Some people can survive in this culture, but I would say about 50% of people leave after their first year.

Advice to Senior Management

What makes USAA great is the focus on the member. Member's would rather call in and get amazing service with reps given the ability to do their job rather than offer to sell them more products. Go back to what worked.

Pros

A pretty middle of the road company
Intends to do the right thing
Decent work like balance in most positions

Cons

Actions don't always match intentions (i.e. really knowing its customers)
There are lot of people who are tenured and comfortable (i.e. limited growth)

Advice to Senior Management

Let the ambitious people be ambitious and know when complacent people want to be complacent

Pros

The organization really takes care of it's employees and really strives to make the campus a place where not only can you work but you can relax.

Benefits are great! Bonuses are nice.

Cons

Hard to move up. They hire externally a lot more than internally, so if you are hired its harder to move up within the company.

Advice to Senior Management

Hire internally. You pay a lot for our education. Instead of letting employees leave to other companies, retain your highly qualified employees!

Pros

Salary, bonuses, fitness centers on site, covered parking, cafeteria's on site and recreation centers and jogging trails. Modern offices with IT support.

Cons

Previous management staff lacked knowledge in the field they managed. Good ole boy mentality hiring based on relationships not qualifications.

Advice to Senior Management

Strive to do all you can to reduce insurance rates, no reason why USAA should not have the least expensive rates in the industry.

Pros

Benefits, benefits, benefits, benefits and more benefits

Cons

Micro managed etc etc etc

Advice to Senior Management

Ease up on the sales crap. Customer service should always be priority!!!