USAA Reviews

Updated July 28, 2015
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3.6
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Recommend to a friend
Approve of CEO
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Stuart Parker
41 Ratings

Pros
  • GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance (in 157 reviews)

  • Understanding of work-life balance (in 40 reviews)

Cons
  • There are employees that spend their ENTIRE career in the same call center job (in 102 reviews)

  • There is NO work/life balance as they would like others to believe (in 24 reviews)

More Pros and Cons

1,069 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (4)

    Great place to work. They really care about employees and lots of opportunities to grow.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Analyst in San Antonio, TX
    Current Employee - Risk Analyst in San Antonio, TX

    I have been working at USAA full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

    Cons

    Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.


  2. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Foundations Associate in San Antonio, TX
    Former Employee - Financial Foundations Associate in San Antonio, TX

    I worked at USAA full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Very good at training you so you gave am the tools you need to succeed.

    Cons

    Pretty much anything you need is there, so on the downside it can feel like you never leave work. Usaa is known for people having affairs for that reason.


  3. Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at USAA full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The company provides many development courses for management.

    Cons

    May take time to get to a management position.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Financial Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Advisor in Phoenix, AZ
    Current Employee - Financial Advisor in Phoenix, AZ

    I have been working at USAA full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fair pay, benefits, work-life balance, bonus

    Cons

    call center environment can wear thin short scheduled lunch times

    Advice to Management

    keep up the great work


  6. Best Company I've Worked For

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - UI/User Experience Designer in San Antonio, TX
    Current Employee - UI/User Experience Designer in San Antonio, TX

    I have been working at USAA (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing benefits, great coworkers and member first mentality.

    Cons

    Figuring out how to climb the ladder is a bit more difficult but overall the Pros most definitely outweigh the cons.


  7. Underwriter

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX

    I worked at USAA full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great benefits and great company to work for

    Cons

    goals are not always clearly defined


  8. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I really enjoy working at USAA. Great people; great leadership and overall great culture. The facility is wonderful. It's very large; you could get lost in it!

    Cons

    I can't think of anything really about USAA that's a con; I really feel like the leadership cares and does their absolute best to be transparent with their decisions.


  9. Awesome

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bank Servicing Specialist in San Antonio, TX
    Current Employee - Bank Servicing Specialist in San Antonio, TX

    I have been working at USAA full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Bonuses, annual pay raises, great benefits, amazing management, upper management also great, health oriented and plus three gyms with 24-7 access.

    Cons

    None but these pros should be repeated "Bonuses, annual pay raises, great benefits, amazing management, upper management also great, health oriented and plus three gyms with 24-7 access."


  10. Mission focused and driven

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Approves of CEO
    Approves of CEO

    Pros

    Motivated agile workplace. Half price food in the cafeteria if it's healthy.

    Cons

    Low pay. Too mission focused?


  11. Membership Relationship Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Relationship Specialist II in San Antonio, TX
    Former Employee - Member Relationship Specialist II in San Antonio, TX

    I worked at USAA full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Corporate culture is the best I've seen. Benefits were great, and voluntary overtime hours were a nice plus. Room for growth IF you're a high achiever.

    Cons

    Work schedule was very inflexible. It is a call center environment, so if you don't like talking on the phone, it's probably not for you.

    Advice to Management

    Keep on top of lower-level supervisors; don't give managers slack just because they've been there for 20 years. Uphold the same standards.



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