USAA Reviews

Updated July 5, 2015
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3.7
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Recommend to a friend
Approve of CEO
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Stuart Parker
23 Ratings

Pros
  • GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance (in 157 reviews)

  • Understanding of work-life balance (in 40 reviews)

Cons
  • There are employees that spend their ENTIRE career in the same call center job (in 102 reviews)

  • There is NO work/life balance as they would like others to believe (in 24 reviews)

More Pros and Cons

1,025 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (2)

    Great place to work. They really care about employees and lots of opportunities to grow.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Analyst in San Antonio, TX
    Current Employee - Risk Analyst in San Antonio, TX

    I have been working at USAA full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

    Cons

    Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.


  2. Alright company to work for

    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX

    I worked at USAA (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The facilities are nice. There is plenty of covered parking. The bonus structure is good if you are in a lead/management position

    Cons

    The bonus is not as good for the "regular" workers as it is for the lead/management positions.

    Advice to Management

    You are already receiving compensation above that of the "regular" workers, so don't assume that you deserve additional bonus money as well.


  3. Helpful (3)

    Financial Foundations Senior Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Foundations Senior Relationship Specialist, Agent in Tampa, FL
    Former Employee - Financial Foundations Senior Relationship Specialist, Agent in Tampa, FL

    I worked at USAA full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I loved being a part of such a great organization and I loved the members!

    Cons

    On the phones 8-10 plus hours a day non-stop gets tiring once you do it for 5+ years.

    Advice to Management

    Listen to your employee about the managers, they can .tell you a few things of what really happens


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Financial Foundations Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at USAA full-time (More than 3 years)

    Approves of CEO
    Approves of CEO

    Pros

    Good benefits, nice campus in San Antonio, good yearly bonus, have to meet monthly quotas.

    Cons

    It is tough getting off the phones. Be prepared to put in your time on the phones before you can move up anywhere.

    Advice to Management

    Give the phone reps some slack!


  6. Helpful (2)

    great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    They have awesome benefits and really try to keep the employees happy and listen to feedback from the ground up

    Cons

    The company is trying to compete against larger more robust companies and is not executing competitive offerings in new business lines effectively, leading to dissatisfaction


  7. Very Corporate...obviously

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Lots of nice people that work there.

    Cons

    Not a positive place for contractors.


  8. Underwriter

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter II in Dallas, TX
    Current Employee - Underwriter II in Dallas, TX

    I have been working at USAA (Less than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Stability, great company to work for.

    Cons

    I have no cons to say for this company.


  9. Great Company, Stressful Position

    Former Employee - Banking Services Representative in Colorado Springs, CO
    Former Employee - Banking Services Representative in Colorado Springs, CO

    I worked at USAA full-time (More than a year)

    Pros

    The company really cares about the employees and the customers. Gotta love the annual bonus, too!

    Cons

    Bank Servicing can be a very stressful side of the company to work in.


  10. Financial Foundations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Employee empowerment. Great benefits. Promotes health and wellness. Convenient shops within the campus. Advanced technology.

    Cons

    Very competitive to advance. Advancement opportunities small. Micromanage. Call center with high call volumes during summer. Work life balance but it's getting better.

    Advice to Management

    Assist employees in networking more. Uncover more strengths to aid employees in moving up.


  11. Process Engineer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Pay, development, great opportunity to move up

    Cons

    I have no complaints about my job.

    Advice to Management

    Continue to invest in your employees and the employees will show loyalty and dedication to leadership and the members.



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