USAA Reviews

Updated August 28, 2015
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3.6
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Stuart Parker
68 Ratings

Pros
  • GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance (in 157 reviews)

  • Understanding of work-life balance (in 40 reviews)

Cons
  • There are employees that spend their ENTIRE career in the same call center job (in 102 reviews)

  • There is NO work/life balance as they would like others to believe (in 24 reviews)

More Pros and Cons

1,121 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (8)

    Great place to work. They really care about employees and lots of opportunities to grow.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Analyst in San Antonio, TX
    Current Employee - Risk Analyst in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than a year)

    Pros

    Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

    Cons

    Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.


  2. Software Quality Assurance Engineer

    Former Employee - Software Quality Assurance Engineer in Eden Prairie, MN
    Former Employee - Software Quality Assurance Engineer in Eden Prairie, MN

    I worked at USAA (More than 5 years)

    Pros

    USAA has everything that an employee would expect from the second-largest company in the United States in terms of market capitalization: Bicycles and electric cars to get staff to meetings, gaming centers, organic gardens and eco-friendly furnishings. USAA wants to make its employees' lives easier, and it's constantly searching for ways to improve the health, well-being and morale of its USAA. • USAA offers on-site physicians, nurses, medical services and health care coverage to keep its employees happy and healthy. USAA can travel without worries; employees are covered with travel insurance and emergency assistance on both personal and work-related vacations.

    Cons

    Great co-workers, roles and perks The work time is flexible. "Big company so it takes time to know who's doing what"


  3. QA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - QA Lead
    Former Employee - QA Lead
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Friendly environment. Best place to work in world class environment.

    Cons

    I don't see any cons


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Oversee life insurance and investment advice call center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director-FASG Advice and Solutions in Boerne, TX
    Current Employee - Director-FASG Advice and Solutions in Boerne, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 10 years)

    Pros

    Love the mission and customers we serve. I love the atmosphere and feel my job is important.

    Cons

    Red tape and big corporation politics can be frustrating at times.

    Advice to Management

    Hire the best candidate and stop hiring based on diversity requirements.


  6. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Compliance Officer in San Antonio, TX
    Current Employee - Marketing Compliance Officer in San Antonio, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 8 years)

    Pros

    People. Culture. Mission. Strong mission to serve military. When you work for USAA it's more of calling than a career.

    Cons

    Transformation of infrastructure. Compensation could be better More opportunities, training and support for advancement into the upper ranks. Lose the expense management only approach to managing businesses.

    Advice to Management

    Promote diverse talent.


  7. USAA IT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Computer Systems Engineer in San Antonio, TX
    Former Employee - Senior Computer Systems Engineer in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA (Less than a year)

    Pros

    Awesome place to work great team players, everyone I worked with worked well together. supportive and enlightening group of people

    Cons

    Very Conservative, politics do exist here but not a constant distraction. tenured employees do make things difficult for new leadership. but that goes away after you prove you know what you are doing

    Advice to Management

    Well Done, I really enjoyed my managers, they accommodated my work needs as well as seemed concerned about my family needs, education was encouraged


  8. Amazing place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time

    Pros

    Company with a lot of integrity that strives to treat employees well. Ongoing efforts to open communication with employees.

    Cons

    Scheduling for front line contact center employees presents problems for work life balance.


  9. Administrative Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at USAA full-time

    Pros

    Excellent benefits and great campus full of activities and full service

    Cons

    Difficult to get your foot in the door

    Advice to Management

    Open communication less politics


  10. Helpful (1)

    Great place but high expectations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Claims Adjuster III in Chesapeake, VA
    Current Employee - Auto Claims Adjuster III in Chesapeake, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at USAA (Less than a year)

    Pros

    Good pay, great culture, good learning experience, wonderful people, lots of incentives, good opportunities to promote within the company itself.

    Cons

    Unrealistic expectations, PTO Is frowned upon, work system is setup in a way that does not truly foster success for everyone.

    Advice to Management

    Set clear expectations up front


  11. Great Company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook

    I have been working at USAA full-time (More than 5 years)

    Pros

    The importance of the employee and the members. Everyone knows the mission of the association and does their best to live it every day. There are many opportunities to learn and grow professionally. A great work/life balance is encouraged.

    Cons

    The challenge is getting things done by IT.

    Advice to Management

    Continue to focus on the member, employee, and the mission and everything will work out.



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