USAA Reviews

Updated March 28, 2015
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3.7
947 Reviews
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USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
704 Ratings

Pros
  • Great benefits and a wide variety of possibilities with such a large company (in 157 reviews)

  • good work life balance if you have a good/flexible manager/ good pay (in 40 reviews)

Cons
  • Call center environment so you're at your desk taking phone calls the entire shift (in 102 reviews)

  • There is NO work/life balance as they would like others to believe (in 24 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful

    Amazing company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Foundations Specialist in San Antonio, TX
    Current Employee - Financial Foundations Specialist in San Antonio, TX

    I have been working at USAA

    Pros

    great medical benefits, 8% 401k employer match, they give you the ability to purchase pto and sell what you didnt use. Time off is somewhat flexible, annual performance bonus and Christmas bonus. They also help you pay for your education up front instead of reimbursing you at the end of the semester.

    Cons

    It is hard to move up. Many departments dont have a career pathway so apart from your title changing from associate to specialist and then to senior specialist you will remain doing the same job unless you have many years of experience in the job that you are trying to apply for. Its almost easier to quit and get hired again with a better paying job/title.

    Recommends
    Positive Outlook
    Approves of CEO
  2. The company itself is phenomenal. There are much growth opportunities. Though largely depends on your manager.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Great health insurance, pto, on site facilities such as clinic, gym, store, pharmacy, child care and bonus.

    Cons

    Mortgage department. Extremely high stress level and draining, mostly if a processor. If you have the wrong manager moving up in the department can be almost impossible. No consistency with management in promoting, is terrible. This lowers trust in the department. Working your tail off can mean nothing if your manager does not "feel" you are ready. Luckily, not all mangers are this way but the ones that are, their employees are so unfortunate. High performance expectations are not possible without the life being sucked out of you, to say the least. The purchasers act overly privileged and can make the process very difficult. Anything that goes wrong is always the processors fault, they overall have it the worst. While underwriters and closers are pressured but the workload isn't as rigorous since they don't communicate with the buyers.

    Advice to ManagementAdvice

    To the lower level managers, be consistent please. To upper management: Most employees adapt and change to the ever changing mortgage guidelines, but the promotion guidelines need be more streamlined. It's unfair to have some lower level managers dictate advancement and use small mishaps to their advantage. The department overall is headed in a better direction, but better employees will result from better direct management who actually care where you want your career to go and not how they will look on a ranking report.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Great company, incredible mission!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mobile Channel Manager I in San Antonio, TX
    Current Employee - Mobile Channel Manager I in San Antonio, TX

    I have been working at USAA full-time (more than a year)

    Pros

    The people at USAA truly care about our membership. This comes through in everything they do and is why so many people love making use of their financial services. It is also a very stable company with very high tenure and very competitive pay and world class benefits. There are some incredible people employed here that can be a real joy to work with. Like every company, it has room to improve but there are very good reasons why it is consistently named one of the best companies to work for.

    Cons

    The funding model the company currently uses is beyond frustrating. It creates a very slow and painful process in order to get any effort funded. I believe it is being looked at but it can be extremely frustrating no matter where you work. Also, the company is hyper collaborative. This can be a good thing as it ensures many voices are heard but it often leads to congressional decision making and meeting after meeting after meeting to try to get anything done. Big room for improvement from an efficiency perspective.

    Advice to ManagementAdvice

    Please revise the SPC/OPC model and fund portfolios instead of individual projects.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. Great learning experience, good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Agent in San Antonio, TX
    Current Employee - Insurance Agent in San Antonio, TX

    I have been working at USAA full-time (more than a year)

    Pros

    Warm and welcoming culture, appreciates new ideas, good pay and benefits

    Cons

    Too much focus on cross and up-selling was often distracting from providing best customer service

    Advice to ManagementAdvice

    Re-evaluate referral metrics as well as internal training programs

    Recommends
    Positive Outlook
    No opinion of CEO
  6. Financial Advisor III

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Great benefits, good bonus and ok salary.

    Cons

    Micromanagement, there are no commissions

    Recommends
    Neutral Outlook
    Approves of CEO
  7. Great Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA

    Pros

    The company is amazing! They do take care of their employees, and they do their best to take care of the members.

    Cons

    A large part of the jobs are tied to the phone.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful

    Great company for transitioning military or spouses.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA

    Pros

    Team environment, starting pay, growth ability, benefits and incentives.

    Cons

    lazy workers with no accountability

    Recommends
    Positive Outlook
    Approves of CEO
  9. Best place for flexible work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Developer in San Antonio, TX
    Current Employee - Senior Software Developer in San Antonio, TX

    I have been working at USAA full-time (more than 5 years)

    Pros

    Good pay, benefits and culture

    Cons

    Challenging work. A lot of technical challenges. Poorly staffed.

    Advice to ManagementAdvice

    Need to hire more resources

    Recommends
    Positive Outlook
  10. 1 person found this helpful

    Good culture, good pay, great training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Advisor III in Phoenix, AZ
    Current Employee - Financial Advisor III in Phoenix, AZ

    I have been working at USAA full-time (less than a year)

    Pros

    The training is great and they do set you up to succeed. They really try to promote from within and provide plenty of opportunities to advance or change departments.

    Cons

    Call center environment and very structured schedule. Not much flexibility as far as advising clients and it takes some time to advance.

    Advice to ManagementAdvice

    Realize that skills of advisors with experience are being wasted on your cookie cutter advice platform.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful

    USAA truly follows the Mission of the Association.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Manager
    Former Employee - Claims Manager

    I worked at USAA

    Pros

    Salary, benefits, bonuses, culture, values

    Cons

    Lack of flexibility in schedules, scheduling time off, and remote work opportunities for leadership, difficulty changing career path mid-career even with appropriate education.

    Advice to ManagementAdvice

    Listen to employee requests for greater flexibility and work-life balance.

    Recommends
    Positive Outlook
    Approves of CEO

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