USAA Reviews

Updated October 23, 2014
Updated October 23, 2014
816 Reviews
3.5
816 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
613 Ratings

Review Highlights

Pros
  • Great benefits and a wide variety of possibilities with such a large company (in 151 reviews)

  • You will need them with the stress, good work life balance if you have a good/flexible manager (in 39 reviews)


Cons
  • Call center environment so you're at your desk taking phone calls the entire shift (in 101 reviews)

  • There is NO work/life balance as they would like others to believe (in 24 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    The benefits are great I like the working enviroment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Physical Security Specialist III in San Antonio, TX
    Current Employee - Physical Security Specialist III in San Antonio, TX

    I have been working at USAA full-time (more than an year)

    Pros

    I like my schedule as a security gaurd. I am only required to work 3, 13 hour days a week. Overtime is always available if you want to make some extra every pay period. Also for the last 10 years or so USAA has given their employees a year end bonus which makes up about 18% or so of your annual salary. They have medical, dental, vision, life insurence and other benefits that are quite good. USAA can even pay for your schooling.

    Cons

    I haven't really run into any notable cons. You are exposed to the elements throughout the year and if you live in texas you know that the summers can be brutal.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at USAA full-time (more than 3 years)

    Pros

    Benefits, training and education assistance.

    Cons

    None will stay here till I retire.

    Advice to ManagementAdvice

    You're the best

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Excellent Company to serve Military Members and Families

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Property Adjuster in Phoenix, AZ
    Current Employee - Property Adjuster in Phoenix, AZ

    I have been working at USAA full-time (more than 5 years)

    Pros

    Great company and benefits, training of new employees, always satisfy the military members, great office workplace.

    Cons

    The claims department is nothing but a phone center. Most insurance companies have phone centers and allow adjusters to do tier job and adjust claim, USAA does not have a grasp on how to really adjust claims and create a customer service member based experience. You do your work and everyone else's that cannot keep up. Overworked ad underpaid.

    Advice to ManagementAdvice

    USAA needs to really look at the structure of auto and property claims compared to the competitors and industry standards. The make an adjuster feel unwelcome, unwarranted, and overworked for the pay.

    Recommends
    Negative Outlook
    Approves of CEO
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  5.  

    usaa is a very good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    company has a lot of benefits

    Cons

    his company is very competitive enviorment

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Mutual Fund Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Mutual Fund Representative in San Antonio, TX
    Former Employee - Mutual Fund Representative in San Antonio, TX

    I worked at USAA full-time (more than 10 years)

    Pros

    Good company, benefits, pay, growth, gyms

    Cons

    Micro manage, management, management, management, management

    Advice to ManagementAdvice

    More positive feedback

    Recommends
    Approves of CEO
  7.  

    Great place to work in IT if you live in San Antonio

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Developer & Integrator in San Antonio, TX
    Former Employee - Senior Software Developer & Integrator in San Antonio, TX

    I worked at USAA full-time (more than 5 years)

    Pros

    Work life balance is awesome here for IT workers. You can exercise during lunch, there are opportunities to work from home, plenty of vacation, excellent 401k, and great overall benefits.

    Cons

    Limited scope in job duties. Each department is so specialized that sometimes your role and job definition become limited. Its hard to see the big picture when your work is so modularized.

    Advice to ManagementAdvice

    Learn the technology within the team you manage a little better. Most managers are strictly resource managers and don't have a great deal of insight or familiarity with the actual technology being used or developed within their team. Understanding this more can help bring an appreciation and better understanding for who are actually the key performers on the team. It also helps to prioritize work loads when by getting a better understanding of the actual work required to complete a project.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    USAA is a good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Foundations Specialist in San Antonio, TX
    Current Employee - Financial Foundations Specialist in San Antonio, TX

    I have been working at USAA (more than 10 years)

    Pros

    Great place to work, great benefits. Everyone gets a Christmas bonus, and you may also receive an annual bonus.

    Cons

    You are on the phone all the time and are constantly trying to meet the stats they give you.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Intern in San Antonio, TX
    Former Employee - Human Resources Intern in San Antonio, TX

    I worked at USAA as an intern (less than an year)

    Pros

    Great company with a great culture! The benefits were great as well. I really enjoyed my time there. Lots of opportunities to move around.

    Cons

    Sometimes can feel too big.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Excellent training, benefits, and wellness.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Physical Security in Phoenix, AZ
    Former Employee - Physical Security in Phoenix, AZ

    I worked at USAA full-time (more than 3 years)

    Pros

    Top notch facilities, day care, fitness center, parking.

    Cons

    Typical corporate micro management. Don't like it, become self employed.

    Advice to ManagementAdvice

    Keep your emotions out of your decisions. Run your department by policy. Give credit in reviews, give coaching and discipline only to when warranted. We all know you have the title, you've probably earned it. Don't look for ways or reasons to remind your team everyday of it.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    A company that truly cares about their employees!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in San Antonio, TX
    Former Employee - Project Manager in San Antonio, TX

    I worked at USAA full-time (more than 5 years)

    Pros

    Fantastic benefits, tuition program, development and growth opportunities, onsite facilities, top of the line technology, professional employees, and morale building initiatives to show employees that the company truly cares for their well being. You name it, the company has it all!

    Cons

    Some perceive the environment to be a a little bit of a big brother watching you environment. I figure if your not doing anything wrong, then it should not be a problem.

    Advice to ManagementAdvice

    Have succession planning for those identified as up and comers, or who has the potential to be a future leader within the company. Networking across various lines of buisness to get visibility on a position you are interested in is challenging.

    Recommends
    Positive Outlook
    Approves of CEO

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