USAA Reviews

Updated July 28, 2015
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3.6
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Recommend to a friend
Approve of CEO
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Stuart Parker
41 Ratings

Pros
  • GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance (in 157 reviews)

  • Understanding of work-life balance (in 40 reviews)

Cons
  • There are employees that spend their ENTIRE career in the same call center job (in 102 reviews)

  • There is NO work/life balance as they would like others to believe (in 24 reviews)

More Pros and Cons

1,065 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (4)

    Great place to work. They really care about employees and lots of opportunities to grow.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Analyst in San Antonio, TX
    Current Employee - Risk Analyst in San Antonio, TX

    I have been working at USAA full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

    Cons

    Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.


  2. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Foundations Associate in San Antonio, TX
    Former Employee - Financial Foundations Associate in San Antonio, TX

    I worked at USAA full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Very good at training you so you gave am the tools you need to succeed.

    Cons

    Pretty much anything you need is there, so on the downside it can feel like you never leave work. Usaa is known for people having affairs for that reason.


  3. Financial Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Advisor in Phoenix, AZ
    Current Employee - Financial Advisor in Phoenix, AZ

    I have been working at USAA full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fair pay, benefits, work-life balance, bonus

    Cons

    call center environment can wear thin short scheduled lunch times

    Advice to Management

    keep up the great work


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Best Company I've Worked For

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - UI/User Experience Designer in San Antonio, TX
    Current Employee - UI/User Experience Designer in San Antonio, TX

    I have been working at USAA (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing benefits, great coworkers and member first mentality.

    Cons

    Figuring out how to climb the ladder is a bit more difficult but overall the Pros most definitely outweigh the cons.


  6. Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I really enjoy working at USAA. Great people; great leadership and overall great culture. The facility is wonderful. It's very large; you could get lost in it!

    Cons

    I can't think of anything really about USAA that's a con; I really feel like the leadership cares and does their absolute best to be transparent with their decisions.


  7. Mission focused and driven

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Approves of CEO
    Approves of CEO

    Pros

    Motivated agile workplace. Half price food in the cafeteria if it's healthy.

    Cons

    Low pay. Too mission focused?


  8. Membership Relationship Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Relationship Specialist II in San Antonio, TX
    Former Employee - Member Relationship Specialist II in San Antonio, TX

    I worked at USAA full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Corporate culture is the best I've seen. Benefits were great, and voluntary overtime hours were a nice plus. Room for growth IF you're a high achiever.

    Cons

    Work schedule was very inflexible. It is a call center environment, so if you don't like talking on the phone, it's probably not for you.

    Advice to Management

    Keep on top of lower-level supervisors; don't give managers slack just because they've been there for 20 years. Uphold the same standards.


  9. For Love of Country and Dedicated Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Center Specialist
    Current Employee - Senior Financial Center Specialist

    I have been working at USAA full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great Benefits, Competitive Salaries, Amazing Employee Centric culture. This company's mission to serve the military and their families is unrivaled.

    Cons

    USAA's Flagship locations have endless upward mobility, however, their remote site locations are very limited for professional growth.


  10. Developer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Net Software Developer II in San Antonio, TX
    Former Employee - Net Software Developer II in San Antonio, TX

    I worked at USAA full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good place to work at.

    Cons

    Many contractors they don't like full time employees.


  11. Great place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer &Amp; Integrator III in San Antonio, TX
    Current Employee - Software Developer &Amp; Integrator III in San Antonio, TX

    I have been working at USAA (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Top tier benefits, ethical company, great IT work environment.

    Cons

    technical training needs more structure, two years between promotions, hiring process has no focus on candidate's technical skills.

    Advice to Management

    Hire people that you know can perform and code.



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