USAA

www.usaa.com

USAA Reviews

Updated January 31, 2015
Updated January 31, 2015
898 Reviews
3.6
898 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
670 Ratings

Review Highlights

Pros
  • Great benefits and a wide variety of possibilities with such a large company (in 157 reviews)

  • good work life balance if you have a good/flexible manager/ good pay (in 40 reviews)


Cons
  • Call center environment so you're at your desk taking phone calls the entire shift (in 102 reviews)

  • There is NO work/life balance as they would like others to believe (in 24 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 5 people found this helpful  

    Fantastic company and people, a bit behind in technology

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer & Integrator I in San Antonio, TX
    Current Employee - Software Developer & Integrator I in San Antonio, TX

    I have been working at USAA full-time (more than 3 years)

    Pros

    Relaxed work environment, good benefits and time off, competitive pay (after annual company performance bonus). Enough employees seem to "drink the Kool-Aid" about this being the best company ever, which creates a very positive environment. They really do try to think about doing the right thing for the membership, not just looking at them as a source of revenue to squeeze.

    Cons

    Because so many employees think this is the best place ever, it can create complacency in some people. The technology is a couple years behind where it should be. Yes, it's a big company with complex systems, but I think that gets used as an excuse too often. Also, many programmers are treated too much the same without being properly trained in each specialty. For example, all Java developers write server-side code, web services, and front-end code. As a result the web services are not always well thought out and the client-side code is a mess.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Basic call center job but with great pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Relationship Specialist in Colorado Springs, CO
    Former Employee - Member Relationship Specialist in Colorado Springs, CO

    I worked at USAA full-time (more than 3 years)

    Pros

    Great bonuses, high starting salary for a call center, good benefits, and the products (financial and insurance) offered are high quality, lengthy paid training, on-site daycare and fitness center.

    Cons

    Typical call center atmosphere (cubicles, quotas, micro-managing), breaks and lunches are scheduled out for you and aren't very flexible, management sometimes inaccessible.

    Advice to ManagementAdvice

    It would be wonderful if there was a way to trade breaks or lunches with others on your team when needed. There were times I needed to have a break at a certain time and was unable to schedule it accordingly, resulting in me getting reprimanded for taking a break too early or too late.

    Recommends
    Positive Outlook
  3.  

    Gr8 opportunities to grow... As with any company it is not about what u know it's always about whom you know...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Good pay, good benefits, rewarding career

    Cons

    U will get noticed only when your managers manager knows you...

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful  

    Absolutely Outstanding Place To Work!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Investments in Tampa, FL
    Current Employee - Investments in Tampa, FL

    I have been working at USAA full-time

    Pros

    I've been at USAA for about two years and have been in two of the three major areas (banking, insurance and investments) that the company offers. The facilities are excellent and everyone is very nice and easy to work with. I've heard some complaints internally about base salaries, but employees receive a company-wide, across-the-board annual bonus in February of around 15 - 18% of annual salary (the last two - albeit historic - years have been 18.8% and 18.7%) plus an 'extra paycheck' bonus around the Christmas holiday.

    The benefits package is outstanding (overly generous time off, great health/dental/vision).

    Cons

    Call center work is monotonous, no doubt about it. The Tampa, FL site is largely a call center site with some off-the-phone teams mixed in here and there. With that said, there's really no cons beside that. The only con an outsider would experience is the difficulty getting into the company in the first place. Once you're in you have one of the most secure jobs in the industry.

    Advice to ManagementAdvice

    Keep on keepin' on.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    USAA is an excellent place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Management in San Antonio, TX
    Current Employee - Product Management in San Antonio, TX

    I have been working at USAA full-time (more than 3 years)

    Pros

    Great work life balance. A great campus with multiple gyms, cafeterias and several Starbucks (for the caffeine addicts).

    Cons

    difficult to get on and off campus. Parking.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in San Antonio, TX
    Current Employee - Director in San Antonio, TX

    I have been working at USAA full-time (more than 10 years)

    Pros

    Solid reputation, financial strong, viable in the long run.

    Cons

    Hire from the outside--employees not considered for upper level jobs.

    Recommends
    Positive Outlook
  8.  

    Great culture with high benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA full-time (more than 5 years)

    Pros

    The culture is great and very relaxing for back office support. You also receive great benefits.

    Cons

    Slow to move up within the company and low pay

    Approves of CEO
  9.  

    Insurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Great benefits great opportunities for all employees.

    Cons

    Can't find any other than with great company comes great employees so moving up is hard because completion is big. Not sure if that is a bad thing though.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great company to start career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Great people, great benefits, great opportunity for growth if you're willing to work for it.

    Cons

    Call center would be biggest con for most. I don't mind it.

    Recommends
    Positive Outlook
  11.  

    Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA full-time (more than a year)

    Pros

    Compensation is good. There is a holiday bonus every December of two weeks pay. If you meet expectations you get a year end bonus. Starbucks in every office.

    Cons

    The diversity is limited to females. Very few people of color in executive positions. The old guard rules.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

Work at USAA? Share Your Experiences

USAA

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.