USAA Reviews

Updated May 5, 2015
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3.7
999 Reviews
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USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
728 Ratings

Pros
  • Great benefits and a wide variety of possibilities with such a large company (in 157 reviews)

  • good work life balance if you have a good/flexible manager/ good pay (in 40 reviews)

Cons
  • Call center environment so you're at your desk taking phone calls the entire shift (in 102 reviews)

  • There is NO work/life balance as they would like others to believe (in 24 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Great Experience! Excellent Managers and Co-Workers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Colorado Springs, CO
    Former Employee - Anonymous Employee in Colorado Springs, CO

    I worked at USAA

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    They Kept the Interns Busy w/ Real Work. A Very Rewarding Experience. Good Management. Great Intern Program Plan. They have an always evolving intern program, as they are very receptive to our feedback about it. Gained a lot of real business work experience.

    Cons

    Claims Adjusting is not the most exciting career opportunity after the internship.

  2. Awesome place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Loan Closer in Phoenix, AZ
    Current Contractor - Loan Closer in Phoenix, AZ

    I have been working at USAA as a contractor (Less than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    USAA provides a great facility with everything that an employees need from bare essentials to areas to unwind or just simply get away from your desk. Everyone I encounter seem to love their job regardless of the position that they are in and management seems to actually take an interest in how you are developing in the company.

    Cons

    Cant really think of many negative things to say....the place is huge and you can easily get lost?

    Advice to Management

    Continue to show your employees that they are a valuable asset

  3. the best!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Advisor III in San Antonio, TX
    Current Employee - Financial Advisor III in San Antonio, TX

    I have been working at USAA full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great work environment, supportive leadership, great work life balance, this is as good as it gets. Do the work and you'll be fairly rewarded. great benefits, overall a great and wonderful place to work. High ethical standards

    Cons

    I can't say that i have any cons. Only that they should provide more work at home opportunities which they already do but should strive more aggressively to facilitate that type of work

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Multiple positions over 16 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lots of Different Positions! in San Antonio, TX
    Former Employee - Lots of Different Positions! in San Antonio, TX

    I worked at USAA full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits, culture, functional and leadership training are second to none. Campus is beautiful and includes many conveniences such as covered parking, on-site cafeterias, banks, company stores, etc.

    Cons

    The hierarchical/militaristic structure can be bureaucratic and is not suited for everyone. Jobs are very clearly segmented, so authority is limited. Decisions and progress can take a while.

    Advice to Management

    Get back to basics and focus on fundamentals. Recognize the loyal folks who have worked their way up the ranks with equal opportunity as those coming in with external expertise.

  6. Member Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA part-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    great company caters to military and family! Great benefits and compensations

    Cons

    High stress and high expectations

  7. Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Advisor in San Antonio, TX
    Former Employee - Financial Advisor in San Antonio, TX

    I worked at USAA

    Approves of CEO
    Approves of CEO

    Pros

    Great company culture, with great opportunities to advance

    Cons

    Work can sometimes be monotonous

  8. Solid, stable company, but can be frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer
    Current Employee - Software Developer

    I have been working at USAA full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Rock solid company with fantastic benefits. 8% percent retirement matching is hard to beat.
    Flexible schedules and a good work-life balance.
    Company performance is based on member/customer satisfaction more than dollars earned.

    Cons

    A lot of red tape will get in the way of your daily job.
    USAA is a very conservative company and the pace is slow when working with new technologies.
    There is now a strict 2 year minimum between promotions.

    Advice to Management

    Drop the 2 year minimum and reward employees for the results they deliver.

  9. Project Manager

    Current Employee - Project Manager in Dallas, TX
    Current Employee - Project Manager in Dallas, TX

    I have been working at USAA full-time (More than 10 years)

    Pros

    Great work environment for the industry

    Cons

    Long hours required in the industry

  10. Fun place to work and live.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer & Integrator III in San Antonio, TX
    Current Employee - Software Developer & Integrator III in San Antonio, TX

    I have been working at USAA full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Making people's lives simpler or more stable.
    Working from home.
    Innovative technology, despite company size and bureaucracy.

    Cons

    Promotion schedule is a bit weird.
    Some areas of the company move too slowly and don't adopt new tech easily.
    Projects frequently alternate between overstaffing and understaffing.

  11. Ethical and focused on member service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Project Manager in San Antonio, TX
    Current Employee - Lead Project Manager in San Antonio, TX

    I have been working at USAA full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Dedication to our members and our mission

    Cons

    Still battling cultural barriers to Agile delivery and shortened delivery time to market for products, services, etc. USAA is tackling this.

    Advice to Management

    Reinforce innovation culture

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