USAA

  www.usaa.com
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USAA Reviews

Updated Jul 23, 2014
All Employees Current Employees Only

3.4 728 reviews

88% Approve of the CEO

USAA President and CEO Joe Robles Jr.

Joe Robles Jr.

(545 ratings)

65% of employees recommend this company to a friend

Review Highlights

Pros
  • Great benefits and the building is equipped with many wonderful employee friendly features(in 137 reviews)

  • Work life balance is important to the company(in 34 reviews)


Cons
  • Call center environment so you're at your desk taking phone calls the entire shift(in 88 reviews)

  • There is NO work/life balance as they would like others to believe(in 22 reviews)

728 Employee Reviews
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    Great opportunities for hard working individuals!

    Member Relationship Specialist (Former Employee) San Antonio, TX

    ProsGreat culture, people, perks, salary. You will stay very busy at all times!

    ConsUSAA is NOT a one-size-fits-all organization! It takes the right person to work at USAA. I spent 13 years there in various positions and saw many others who floundered and left. Not for those who are looking for an easy job, prime schedule, etc.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great place to work

    Anonymous Employee (Current Employee) San Antonio, TX

    ProsThe best reason to work for USAA is the many opportunities that one is given to grow, develop, and contribute to the great teamwork environment. The people I work with are very attentive to doing a great job. Also people there are like family. Also the health benefits, gyms, and the outstanding facilities . Also great ethics and values of the company.

    ConsIn some cases in order to move up its not what You know that counts but who You know.

    Advice to Senior ManagementWalk around and see what the employees are doing. Also listen to the calls with the employees in order to get an idea of the types of calls and questions they answer.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    I've Never Been Happier!

    Software Developer & Integrator III (Current Employee) Plano, TX

    ProsUSAA is the BEST company I have ever worked for. The people are what make this company so great. The work-life balance is good. The benefits are SUPERB! Even better than Microsoft and Google. They believe in and live their mission statement every hour of every day. The work culture is super fun! This company has great core values and plenty of room for promotions. Lots of company activities. Lots of training opportunities.

    ConsSome locations have more benefits than others. Also, they have more advancement opportunities than smaller locations. Being in a smaller location sometimes makes us feel isolated from the company.

    Advice to Senior ManagementKeep on doing what you are doing. Employes are happy and it shows.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
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    Great Company All-in-All

    Anonymous Employee (Former Employee)

    ProsKnows how you give support and still support its members

    ConsGood Cons; expect the best out of employees

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    USAA is a great place to work.

    Financial Foundations Associate (Current Employee)

    ProsThe pay is fair and the benefits are great. I never knew a company could value their employees as much as USAA does.

    ConsHonestly, I can't think of anything negative to say at this time. I'm sure there may be some negatives but I have yet to find them

    Advice to Senior ManagementKeep up the good work.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great Place to work.

    Casualty Claims Examiner (Former Employee) San Antonio, TX

    ProsGreat pay, excellent benefits, a bonus every year. They take very good care of the employees.

    ConsCan be stressful. Can be asked to work overtime; however overtime pay makes it worthwhile.

    Advice to Senior ManagementContinue to try to communicate with employees, particularly customer contact folks.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    USAA is the best company in San Antonio to work for.

    Anonymous Employee (Current Employee)

    ProsTake care of their people, great benefits.

    ConsLayers of bureaucracy make it difficult to get things done in an efficient manner.

    Advice to Senior ManagementN/A

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Rewarding, Great Career Counseling

    Marketing Copywriter (Former Employee) San Antonio, TX

    ProsFantastic managers in the marketing department (when I was there) and plenty of training. Great open-door policy and I felt like I could meet with management one-on-one anytime I needed to.

    ConsToo many layers of management so getting projects completed took forever. Not open to a lot of new ideas and you just sort of have to conform.

    Advice to Senior ManagementIf you're hiring creative people, let them be creative. It seemed like jobs in the marketing department would turn over quickly because people were bored or not being properly utilized.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    3 people found this helpful  

    Loved USAA!

    Mortgage Processor III (Former Employee) San Antonio, TX

    ProsIt's a very structured and organized environment. Training is excellent and you always know what is expected of you. Promotions are raises are easy to come by.

    ConsUSAA is a micro-managed environment. Every word you say is critiqued and every minute you are late is noted.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    2 people found this helpful  

    Great place. Wish I never left.

    Financial Advisor (Former Employee) Tampa Palms, FL

    ProsVery positive, caring management staff who truly wants to see you succeed. Overall compensation (when including benefits) is above what other firms offer with a phenomenal health care plan. Roth 401k with two matches: the first match is 100% for contributions up to 8% and the second is strictly age-based which goes up as you get older. For instance, a 46 y/o who puts in 8% in the 401k, gets another 8% match and an additional 6% on top of it. There are also company wide bonuses. There is a holiday bonus equal to an extra paycheck in December and there is the company-wide bonus which goes to all employees: in the years where I was there it was never below 17%. Generous vacation time.

    ConsIf you do not like being a phone sales person (whether in finance, auto insurance, banking), then this is not for you.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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