USAA

  www.usaa.com
Work in HR? Unlock Free Profile

USAA Reviews

Updated August 19, 2014
Updated August 19, 2014
786 Reviews

3.5
786 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
588 Ratings

Review Highlights

Pros
  • Great benefits and a wide variety of possibilities with such a large company (in 138 reviews)

  • Work life balance is important to the company (in 34 reviews)


Cons
  • Call center environment so you're at your desk taking phone calls the entire shift (in 90 reviews)

  • There is NO work/life balance as they would like others to believe (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Excellent first "grown up" job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    Pros

    Excellent benefits, friendly honest people, great pay

    Cons

    Need to be available in off hours. Clocking out doesn't mean you're done. Nights and weekends when necessary

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Wonderful company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  San Antonio, TX
    Former Employee - Director in San Antonio, TX

    Pros

    Benefits, pay and co-workers. 401K is very good too.

    Cons

    slow to change on some processes

    Advice to ManagementAdvice

    Continue to take care of members and employees. Give employees the tools they need to do their jobs.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    Pros

    Flexible schedule, great benefits, awesome leadership

    Cons

    Promotions are too far between due to job structure

    Recommends
    Positive Outlook
    Approves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Excellent employee focus. USAA really cares.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Black Belt  in  San Antonio, TX
    Current Employee - Black Belt in San Antonio, TX

    Pros

    Great benefits, professional development, growth opportunities. After 12 months in your current position, you can, with full support, move forward and apply for other positions. Development of employees by most managers is a priority.

    Cons

    Lots of change- but that's what keeps USAA growing, and their employees growing, too. As employees we are taught to value having diversified skills so that we can continue to learn and adopt.

    Advice to ManagementAdvice

    Keep up the open communication.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great Company to Work For!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialized Investment Services Representative  in  Phoenix, AZ
    Current Employee - Specialized Investment Services Representative in Phoenix, AZ

    Pros

    campus is beautiful, benefits are great, and the pay is very competitive

    Cons

    i'm used to being face to face with people so being on the phone is the only down side but its not that bad.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good Intern Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Intern  in  San Antonio, TX
    Current Employee - IT Intern in San Antonio, TX

    Pros

    got great challenging work, competitive pay, and an all around good time. san antonio is awesome, and its a lot of fun living here for the summer. usaa is an amazing place to be, and you meet tons of amazing people in a whirlwind of an experience

    Cons

    tons of work, would like more pay/bigger bonus, better living situation, apprenticeship offer. i needed less time going to meetings for interns that weren't going anywhere, and more time working on my projects.

    Advice to ManagementAdvice

    need more time learning existing job roles to make a better, more informed decision to work here

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great opportunities for hard working individuals!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Relationship Specialist  in  San Antonio, TX
    Former Employee - Member Relationship Specialist in San Antonio, TX

    Pros

    Great culture, people, perks, salary. You will stay very busy at all times!

    Cons

    USAA is NOT a one-size-fits-all organization! It takes the right person to work at USAA. I spent 13 years there in various positions and saw many others who floundered and left. Not for those who are looking for an easy job, prime schedule, etc.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    Pros

    The best reason to work for USAA is the many opportunities that one is given to grow, develop, and contribute to the great teamwork environment. The people I work with are very attentive to doing a great job. Also people there are like family. Also the health benefits, gyms, and the outstanding facilities . Also great ethics and values of the company.

    Cons

    In some cases in order to move up its not what You know that counts but who You know.

    Advice to ManagementAdvice

    Walk around and see what the employees are doing. Also listen to the calls with the employees in order to get an idea of the types of calls and questions they answer.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    I've Never Been Happier!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer & Integrator III  in  Plano, TX
    Current Employee - Software Developer & Integrator III in Plano, TX

    Pros

    USAA is the BEST company I have ever worked for. The people are what make this company so great. The work-life balance is good. The benefits are SUPERB! Even better than Microsoft and Google. They believe in and live their mission statement every hour of every day. The work culture is super fun! This company has great core values and plenty of room for promotions. Lots of company activities. Lots of training opportunities.

    Cons

    Some locations have more benefits than others. Also, they have more advancement opportunities than smaller locations. Being in a smaller location sometimes makes us feel isolated from the company.

    Advice to ManagementAdvice

    Keep on doing what you are doing. Employes are happy and it shows.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Company All-in-All

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Knows how you give support and still support its members

    Cons

    Good Cons; expect the best out of employees

    Recommends
    Positive Outlook
    Approves of CEO

Worked for USAA? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.