USAA Reviews

Updated August 28, 2014
Updated August 28, 2014
796 Reviews

3.5
796 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
594 Ratings

Review Highlights

Pros
  • Great benefits and a wide variety of possibilities with such a large company (in 138 reviews)

  • Work life balance is important to the company (in 34 reviews)


Cons
  • Call center environment so you're at your desk taking phone calls the entire shift (in 90 reviews)

  • There is NO work/life balance as they would like others to believe (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company with a noble mission.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA

    Pros

    Competitive salaries, awesome benefits, on-site cafeterias, lots of smart (and nice) people to work with. In addition, you have plenty of opportunity to learn and grow.

    Cons

    I really can't think of any.

  2.  

    Member Relations Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Relations Manager  in  San Antonio, TX
    Current Employee - Member Relations Manager in San Antonio, TX

    I have been working at USAA full-time for more than 10 years

    Pros

    Great company! Great leadership and opportunities for advancement. Great benefit packages, matching retirement contributions, educational benefits.

    Cons

    I sincerely apologize, I can't think of any.

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Regional Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Great company, Great members and Great employees!!

    Cons

    Im not sure there are any.....It's an excellent organization!

    Advice to ManagementAdvice

    N/A

    Recommends
    Approves of CEO
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  5.  

    Amazing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialized Investment Services Representative
    Current Employee - Specialized Investment Services Representative

    I have been working at USAA full-time for more than a year

    Pros

    Great staff, really care about employee feedback. Excellent benefits. Great pay, location, and building. 401k match of 8%, yearly bonus has been 10% or more each year. get a free paycheck just because in November most of years!

    Cons

    None that I can think of.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Awesome place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auto Loan Originator  in  San Antonio, TX
    Former Employee - Auto Loan Originator in San Antonio, TX

    I worked at USAA full-time for more than a year

    Pros

    Starbucks 5 ft from your desk!

    Cons

    In bound call center, managers always in ur back

    Advice to ManagementAdvice

    We're all human

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Excellent first "grown up" job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at USAA

    Pros

    Excellent benefits, friendly honest people, great pay

    Cons

    Need to be available in off hours. Clocking out doesn't mean you're done. Nights and weekends when necessary

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Wonderful company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  San Antonio, TX
    Former Employee - Director in San Antonio, TX

    I worked at USAA full-time for more than 10 years

    Pros

    Benefits, pay and co-workers. 401K is very good too.

    Cons

    slow to change on some processes

    Advice to ManagementAdvice

    Continue to take care of members and employees. Give employees the tools they need to do their jobs.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at USAA full-time for more than 8 years

    Pros

    Flexible schedule, great benefits, awesome leadership

    Cons

    Promotions are too far between due to job structure

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Excellent employee focus. USAA really cares.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Black Belt  in  San Antonio, TX
    Current Employee - Black Belt in San Antonio, TX

    I have been working at USAA full-time for more than a year

    Pros

    Great benefits, professional development, growth opportunities. After 12 months in your current position, you can, with full support, move forward and apply for other positions. Development of employees by most managers is a priority.

    Cons

    Lots of change- but that's what keeps USAA growing, and their employees growing, too. As employees we are taught to value having diversified skills so that we can continue to learn and adopt.

    Advice to ManagementAdvice

    Keep up the open communication.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Company to Work For!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialized Investment Services Representative  in  Phoenix, AZ
    Current Employee - Specialized Investment Services Representative in Phoenix, AZ

    I have been working at USAA full-time for less than a year

    Pros

    campus is beautiful, benefits are great, and the pay is very competitive

    Cons

    i'm used to being face to face with people so being on the phone is the only down side but its not that bad.

    Recommends
    Positive Outlook
    Approves of CEO

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