USAA Reviews

Updated September 30, 2014
Updated September 30, 2014
797 Reviews
3.5
797 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
596 Ratings

Review Highlights

Pros
  • Great benefits and a wide variety of possibilities with such a large company (in 148 reviews)

  • You will need them with the stress, good work life balance if you have a good/flexible manager (in 38 reviews)


Cons
  • Call center environment so you're at your desk taking phone calls the entire shift (in 99 reviews)

  • There is NO work/life balance as they would like others to believe (in 23 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    USAA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Sacramento, CA
    Former Employee - Customer Service Representative in Sacramento, CA

    I worked at USAA full-time

    Pros

    Great place to work! Lots of support, intense training and room for advancement. Managers were easily approachable and coaching was conducted once a week.

    Cons

    The Sacramento office location closed.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Auto Insurance  in  Phoenix, AZ
    Current Employee - Auto Insurance in Phoenix, AZ

    I have been working at USAA full-time for less than a year

    Pros

    The benefits and people are amazing. The environment is always positive.

    Cons

    It is a call center and there is little you can do in the company off the phones

    Advice to ManagementAdvice

    the resources to find answers for members need improvement

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    A company that truly cares about their employees!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  San Antonio, TX
    Former Employee - Project Manager in San Antonio, TX

    I worked at USAA full-time for more than 5 years

    Pros

    Fantastic benefits, tuition program, development and growth opportunities, onsite facilities, top of the line technology, professional employees, and morale building initiatives to show employees that the company truly cares for their well being. You name it, the company has it all!

    Cons

    Some perceive the environment to be a a little bit of a big brother watching you environment. I figure if your not doing anything wrong, then it should not be a problem.

    Advice to ManagementAdvice

    Have succession planning for those identified as up and comers, or who has the potential to be a future leader within the company. Networking across various lines of buisness to get visibility on a position you are interested in is challenging.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Financial Foundations Senior Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Foundations Senior Specialist  in  Phoenix, AZ
    Current Employee - Financial Foundations Senior Specialist in Phoenix, AZ

    I have been working at USAA full-time for more than a year

    Pros

    Outstanding company. Outstanding people. Great training. Great PTO. Incredible culture. Really very little I don't love about the company.

    Cons

    If you don't like being in a call center, it's not for you. If you don't like being challenged every day and having to think more than your normal call center job, it's not for you. If you don't have an appreciation for the military, go somewhere else.

    Advice to ManagementAdvice

    Focus less on sales and more on service. If you judge people by their numbers and not by their call quality, then it's pushing more for numbers than service. That's not our motto.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Fantastic place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Management  in  San Antonio, TX
    Current Employee - Product Management in San Antonio, TX

    I have been working at USAA as an intern for less than a year

    Pros

    Great people, really good benefits, amazing campus, culture that cares about the member.

    Cons

    Pretty corporate making it difficult to get ideas through

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    No other place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Analyst  in  San Antonio, TX
    Current Employee - Lead Analyst in San Antonio, TX

    I have been working at USAA full-time for more than 10 years

    Pros

    Competative salary, Opinions Count, Independent Environment

    Cons

    Remote working can be difficult depending on the department you work in

    Advice to ManagementAdvice

    Please invest in more parking solutions. This includes off site parking with shuttles or Park and Ride opportunities.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Excellent company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Manager  in  Tampa, FL
    Current Employee - Claims Manager in Tampa, FL

    I have been working at USAA full-time for more than 3 years

    Pros

    Excellent benefits, nice place to work, good environment

    Cons

    Company ethics, directors and AVPs all need to be replaced

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    USAA gave me the opportunity to learn several aspects of the financial services industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Process Engineer  in  San Antonio, TX
    Former Employee - Lead Process Engineer in San Antonio, TX

    I worked at USAA full-time for more than 10 years

    Pros

    Excellent employee benefits, on site gyms, education assistance, etc.

    Cons

    Unless you come into the company as a manager/officer, you have very little chance of rising into those positions.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 3 people found this helpful  

    A great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Foundations Specialist  in  San Antonio, TX
    Current Employee - Financial Foundations Specialist in San Antonio, TX

    I have been working at USAA full-time for more than 5 years

    Pros

    USAA has a great benefit and compensation package and treat its employees fairly. Annual bonuses are usually no less then 18% of one's salary. USAA has many opportunities in several departments. The San Antonio campus include three gyms and several restaurant including three Starbucks. It is a great place for a young graduate to start her/his career.

    Cons

    Some managers can be close minded. The manager has a lot of power with concern to your advancement in the company. If the manager do not agree with a particular work style, the manager has enough power to stop your advancement. a sliver lining regarding this aspect, is that team managers do not stay with a team for too long.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Best company I ever worked for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service-auto Ins  in  Norfolk, VA
    Former Employee - Customer Service-auto Ins in Norfolk, VA

    I worked at USAA full-time for more than a year

    Pros

    This is a company that appreciates their employees! Deluxe cafeteria onsite, daycare onsite, gym onsite. The pay was good and so were the medical benefits. Great smoker cessation program. I truly recommend USAA. Off on Sundays and half day saturdays. I love usaa

    Cons

    Customers calling complaining (but that's cust svc anyway). Upselling/ cross selling products (but thats part of the sales portion)Having to wk on saturday.

    Advice to ManagementAdvice

    Open more locations bc I'd love to work for USAA again...they closed the VA location.

    Recommends
    Positive Outlook
    No opinion of CEO

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