USAA

www.usaa.com

USAA Reviews

Updated January 31, 2015
Updated January 31, 2015
900 Reviews
3.6
900 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
671 Ratings

Review Highlights

Pros
  • Great benefits and a wide variety of possibilities with such a large company (in 157 reviews)

  • good work life balance if you have a good/flexible manager/ good pay (in 40 reviews)


Cons
  • Call center environment so you're at your desk taking phone calls the entire shift (in 102 reviews)

  • There is NO work/life balance as they would like others to believe (in 24 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great company, glass ceiling unless popular

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at USAA full-time

    Pros

    Everything except straight-forward career path

    Cons

    Very easy to get lost and become adrift in constant lateral job rotations

    Advice to ManagementAdvice

    Learn how to truly identify "top talent"

    Doesn't Recommend
    Neutral Outlook
  2.  

    Gr8 opportunities to grow... As with any company it is not about what u know it's always about whom you know...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Good pay, good benefits, rewarding career

    Cons

    U will get noticed only when your managers manager knows you...

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    No windows
    Same calls same coaching sessions

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA

    Pros

    Educating yourself
    Heath benefis
    Breaks 20 minutes long

    Cons

    Parking is horrific
    Too much pressure to fit in and drink the kool aid

    Advice to ManagementAdvice

    Thanks for the acknowledgment of your employees
    Feeling appreciated is key

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in San Antonio, TX
    Current Employee - Director in San Antonio, TX

    I have been working at USAA full-time (more than 10 years)

    Pros

    Solid reputation, financial strong, viable in the long run.

    Cons

    Hire from the outside--employees not considered for upper level jobs.

    Recommends
    Positive Outlook
  6.  

    USAA is an excellent place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Management in San Antonio, TX
    Current Employee - Product Management in San Antonio, TX

    I have been working at USAA full-time (more than 3 years)

    Pros

    Great work life balance. A great campus with multiple gyms, cafeterias and several Starbucks (for the caffeine addicts).

    Cons

    difficult to get on and off campus. Parking.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great culture with high benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA full-time (more than 5 years)

    Pros

    The culture is great and very relaxing for back office support. You also receive great benefits.

    Cons

    Slow to move up within the company and low pay

    Approves of CEO
  8. 1 person found this helpful  

    Not for everyone!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Foundations Associate - Insurance in Phoenix, AZ
    Former Employee - Financial Foundations Associate - Insurance in Phoenix, AZ

    I worked at USAA full-time (less than a year)

    Pros

    Good benefits, great co-workers and members, and nice facilities. A company with a good reputation that serves a great member group.

    Cons

    A call center environment with non-stop calls and the expectation that you be on the phones at all times during your shift. Limited opportunities for professional development and promotion. No opportunity to develop relationships with co-workers or members.

    Advice to ManagementAdvice

    Focus on member's needs and the needs of the people that serve them. The growth/profit model you are currently using will play-out at some point and you will need to go back to the basics that made USAA great.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA full-time (more than a year)

    Pros

    Compensation is good. There is a holiday bonus every December of two weeks pay. If you meet expectations you get a year end bonus. Starbucks in every office.

    Cons

    The diversity is limited to females. Very few people of color in executive positions. The old guard rules.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10.  

    Insurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Great benefits great opportunities for all employees.

    Cons

    Can't find any other than with great company comes great employees so moving up is hard because completion is big. Not sure if that is a bad thing though.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Auto Claims Adjuster III in Phoenix, AZ
    Current Employee - Auto Claims Adjuster III in Phoenix, AZ

    I have been working at USAA

    Pros

    Great pay and benefits, plenty of time off, caring leadership

    Cons

    Phone work, that's about it

    Advice to ManagementAdvice

    Keep up the great work

    Recommends
    Positive Outlook
    Approves of CEO

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