USAA Reviews

Updated August 29, 2015
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1,124 Employee Reviews

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  1. AA III

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Claims Adjuster III in Tampa, FL
    Current Employee - Auto Claims Adjuster III in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA full-time (More than 5 years)

    Pros

    Amazing company to work for. They have their members and employees best interests at heart.

    Cons

    Low pay. Large work load.

    Advice to Management

    Release the chains and let us do what we're being paid to do.


  2. Great Company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX
    Recommends
    Positive Outlook

    I have been working at USAA full-time (More than 5 years)

    Pros

    The importance of the employee and the members. Everyone knows the mission of the association and does their best to live it every day. There are many opportunities to learn and grow professionally. A great work/life balance is encouraged.

    Cons

    The challenge is getting things done by IT.

    Advice to Management

    Continue to focus on the member, employee, and the mission and everything will work out.


  3. Helpful (1)

    Executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fair Oaks Ranch, TX
    Current Employee - Anonymous Employee in Fair Oaks Ranch, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at USAA full-time (More than 5 years)

    Pros

    Collaborative people, unifying corporate mission, work/life interplay is good, and you often see the results of your work impact the members (customers).

    Cons

    While the work is often fulfilling, people who are challenging to work with are tolerated and may cause friction that goes without remedy - making you feel unheard or without an advocate.


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  5. Financial Foundations Specialist

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Everyone that works here knows its mission. The benefits and pay are excellent. Management tries very hard to have adjustable schedules to meet the employee needs.

    Cons

    Because it is a call center, it is not always easy to get the time off you desire.


  6. Great place to work with some exceptions

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at USAA full-time

    Pros

    Great environment, excellent benefits, highly regarded company in its industry, reasonably good pay.

    Cons

    Cubicle farms throughout - small cubicles getting smaller. Tries way too hard to accommodate millennials. Unnecessary and unwise overdependence on third-party contractors, especially offshore.

    Advice to Management

    Get better at honestly assessing the long-term cost of using so much offshore labor versus the near-term "cost savings" from using them. Recognize the long-term value of experienced employees who have a stake in the company's success and are a much more dedicated workforce. Some things you just can't buy.


  7. Helpful (1)

    It was fun

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Summer IT Intern in San Antonio, TX
    Current Employee - Summer IT Intern in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USAA (Less than a year)

    Pros

    Very friendly coworkers, there is an awesome new hire/intern program designed to help people get settled easy

    Cons

    None that I can think of

    Advice to Management

    Nothing, keep up the awesome work!


  8. Insurance Claims

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at USAA (More than 5 years)

    Pros

    Health benefits, Christmas bonus, yearly bonus

    Cons

    Once you're in claims management tries to force your career path. To stay in claims. High turnover rate!

    Advice to Management

    Do not micromanage. Allow adults to create their own career path!


  9. Processor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mortgage Processor in Addison, TX
    Former Employee - Mortgage Processor in Addison, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at USAA full-time (More than 3 years)

    Pros

    great benefits, good pay, stable company

    Cons

    horrible management, too much work not enough staff


  10. Ever changing not for the good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Casualty Claims Examiner in Tampa, FL
    Former Employee - Casualty Claims Examiner in Tampa, FL
    Neutral Outlook
    No opinion of CEO

    I worked at USAA (More than 10 years)

    Pros

    Salary benefits that pretty much would be it no other pros except for chosen few who can do no wrong

    Cons

    Micromanaged no work life balance overworked not appreciated management and above have no idea of work challenges expectations unrealistic

    Advice to Management

    Sit in the desk of your employees than set realistic expectations get a sales department to sell and let your adjusters adjust period!


  11. Good Pay, Great Benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Examiner in San Antonio, TX
    Former Employee - Claims Examiner in San Antonio, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good pay, great benefits, van pool, gym, 2 bonuses ...

    Cons

    Claims has evolved into a call center.

    Advice to Management

    Employees handling complex claims should not have to push products.



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