USAA Reviews

Updated September 18, 2014
Updated September 18, 2014
786 Reviews
3.5
786 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
586 Ratings

Review Highlights

Pros
  • Great benefits and a wide variety of possibilities with such a large company (in 138 reviews)

  • Work life balance is important to the company (in 34 reviews)


Cons
  • Call center environment so you're at your desk taking phone calls the entire shift (in 90 reviews)

  • There is NO work/life balance as they would like others to believe (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Overall good experience at this job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Foundations Specialist  in  Tampa, FL
    Current Employee - Financial Foundations Specialist in Tampa, FL

    I have been working at USAA full-time for more than 3 years

    Pros

    Easy to advance if you are motivated.

    Cons

    Typical call center rules and regulations.

    Advice to ManagementAdvice

    Harder to cope when you have an un experienced manager.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great company with a noble mission.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA

    Pros

    Competitive salaries, awesome benefits, on-site cafeterias, lots of smart (and nice) people to work with. In addition, you have plenty of opportunity to learn and grow.

    Cons

    I really can't think of any.

  3.  

    Career company that provides challenging and rewarding opportunities all while serving a great mission.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    There are endless possibilities for areas to work and businesses to support. Great culture with a great mission.

    Cons

    Work life balance can be tested depending on your role and area. Old school "do your time" mentality when it comes to promoting.

    Advice to ManagementAdvice

    Make it fun, embrace change, and reward high performers.

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  5.  

    Regional Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Great company, Great members and Great employees!!

    Cons

    Im not sure there are any.....It's an excellent organization!

    Advice to ManagementAdvice

    N/A

    Recommends
    Approves of CEO
  6.  

    Member Relations Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Member Relations Manager  in  San Antonio, TX
    Current Employee - Member Relations Manager in San Antonio, TX

    I have been working at USAA full-time for more than 10 years

    Pros

    Great company! Great leadership and opportunities for advancement. Great benefit packages, matching retirement contributions, educational benefits.

    Cons

    I sincerely apologize, I can't think of any.

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Awesome place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Auto Loan Originator  in  San Antonio, TX
    Former Employee - Auto Loan Originator in San Antonio, TX

    I worked at USAA full-time for more than a year

    Pros

    Starbucks 5 ft from your desk!

    Cons

    In bound call center, managers always in ur back

    Advice to ManagementAdvice

    We're all human

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Amazing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialized Investment Services Representative
    Current Employee - Specialized Investment Services Representative

    I have been working at USAA full-time for more than a year

    Pros

    Great staff, really care about employee feedback. Excellent benefits. Great pay, location, and building. 401k match of 8%, yearly bonus has been 10% or more each year. get a free paycheck just because in November most of years!

    Cons

    None that I can think of.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 9 people found this helpful  

    Excellent place to start or settle/end; strongly consider passing if wanting to grow leadership acumen.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Professional Discipline  in  San Antonio, TX
    Current Employee - Professional Discipline in San Antonio, TX

    I have been working at USAA full-time for more than 5 years

    Pros

    Honorable mission, excellent benefits, dedicated front-line employees. Unparalleled access to personal/professional development. Opportunities to (internally) career change without taking financial step backwards due to unique business model product/services mix. Great campus (San Antonio & Phoenix) with amenities (ex. onsite gyms, food courts, concierge staff for hire, day/summer child care programs, work from home options (most disciplines), non-emergency medical facilities.

    Cons

    Weak leadership, hero-culture; firefighters are revered but no true appetite for methodical solution planning and data-driven decisions. There are pockets of superior leadership but they are nearly always "tamed" or overcome by the legacy culture. Poor leadership interpretation of enterprise goals and a near non-existent strategic focus on long term impact of business decisions. Dysfunctional executive council; empire-building abounds.

    Advice to ManagementAdvice

    Middle management: treat the employees with respect ALL year not when it serves your agenda (ex. uCount survey: managers coach/recommend answers to employees and have "employee appreciation" days during the survey week). Senior management: seek to build your internal business leadership acumen as an enterprise imperative and competitive advantage; replace the reactive, near-retaliatory, approach of symptom-fixing to a structured problem-solving and strategically impactful Leadership Quality that differentiates the company from Fortune 200 peers. Aspire to build an industry reputation for developing leaders that are exportable anywhere rather than the current practice of molding management to fit into the hero-culture (see cons).

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 8 people found this helpful  

    Stable place to work, too political

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Developer & Integrator I  in  San Antonio, TX
    Current Employee - Software Developer & Integrator I in San Antonio, TX

    I have been working at USAA full-time for more than 8 years

    Pros

    Pay and bonuses are a plus with nice on site amenities. Lots of opportunities to work on different technologies and teams. Flexible hours and working arrangements are available in certain areas. Generally good people to work with.

    Cons

    No defined promotion path and VERY political so if you don't like to brag, step on fellow employees, or kiss your mgrs behind then don't expect to get to a SR. Senior developers spend their days in useless meetings and perform little to no coding. Most real dev work is done by third party contractors. Your success depends on who knows your name and how much overtime you put in and no one cares about your technical abilities.

    Advice to ManagementAdvice

    Quit focusing on useless metrics about TTM and overtime and start focusing on the employees who are actually making things happen and reward them.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great company, but demanding workload

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Foundations Senior Specialist  in  San Antonio, TX
    Former Employee - Financial Foundations Senior Specialist in San Antonio, TX

    I worked at USAA full-time for more than 3 years

    Pros

    The company stands by their mission wholeheartedly and is very passionate about their members. The campus grounds are beautiful and there are so many amenities on site. The benefits are unheard of and hard to beat. Also casual dress is year around. If you get a job not working in the call center, you've struck gold. Don't leave the company...ever.

    Cons

    If you are in the call center, the calls will be back to back to back. You are micromanaged like crazy. The bathroom became a place of solace for me -- its that crazy. Metrics are not hard to meet if you do your job correctly, but the workload will have you so exhausted you will become numb.

    Advice to ManagementAdvice

    Find ways to relieve the call center reps. They have the hardest job in the company.

    Recommends
    Positive Outlook
    Approves of CEO

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