USAA Reviews

Updated April 25, 2015
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Employee Reviews

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  1. Auto Adjuster

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Culture and Benefits are excellent

    Cons

    Large company that is growing and experiencing common growing pains.

  2. Claims Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Representative in San Antonio, TX
    Former Employee - Claims Representative in San Antonio, TX

    I worked at USAA

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, great training, awesome place to work.

    Cons

    There are no cons for working at USAA.

  3. Market Research Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Health Benefits, Culture, Pay, Educational Allowance,

    Cons

    Unclear career paths, work/life balance, San Antonio,

    Advice to Management

    Transparent communication, Build trust

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Executive management for last 14 years in IT and Operational Risk & Compliance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Prior Assistant Vice President, Now Retired in San Antonio, TX
    Former Employee - Prior Assistant Vice President, Now Retired in San Antonio, TX

    I worked at USAA full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Incredible mission, benefits and work environment; ability to move around to various areas and grow skills/knowledge; most people helpful and team oriented; excellent training opportunities; access to latest technologies for the industry; usually able to manage own career

    Cons

    Depending on the area, work life balance can be a challenge to actually achieve; politics are normal in large companies, so learn to deal with them early;

    Advice to Management

    Keep up the good environment and help manage commitments that cause work/life balance issues!

  6. Great benefits, but management promotions are questionable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Actuarial Analyst in San Antonio, TX
    Former Employee - Actuarial Analyst in San Antonio, TX

    I worked at USAA full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Amazing benefits, including on-site gyms, restaurants, and all kinds of other services. High accountability for all employees to maintain their standard of excellence. People are also usually very helpful.

    Cons

    At least in my department (actuarial), managerial promotions were based too much on tenure and not on leadership ability. The manager I had was very poor at developing people, but got promoted quite a few times. Also, management asks for feedback on their leaders but doesn't seem to follow it.

    Advice to Management

    Understand that people in managerial positions should not only be top performers, but also possess leadership abilities or potential. Don't understate the ability of developing talent.

  7. Great place to learn and grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA full-time

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Opportunity to try new fields, learn new skills, and gain experience.

    Cons

    Employee loyalty and sacrafice has been rewarded with cutbacks, outsourcing and less experienced external hires.

    Advice to Management

    Remember the employees that helped build the company, they deserve recognition, retirement and to reap the benefits of success.

  8. adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical and Health Services Manager in San Antonio, TX
    Former Employee - Medical and Health Services Manager in San Antonio, TX

    I worked at USAA part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    autonomous work schedule with built in flexibility when needed

    Cons

    lots of negotiating with customers and can be exhausting

    Advice to Management

    review salary options for promising performers

  9. Helpful (2)

    San Antonio HQ

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA full-time

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    As a whole, USAA is an extremely ethical company that is dedicated to it's mission of serving the military community. The company will bend over backwards to ensure its members receive the highest level of customer service. It's easy to feel good about the altruistic reasons for going to work every day. The benefits are top-notch: up to 8% match on 401K, onsite pharmacy and clinic, concierge service that will pretty much do anything you need, three fully-sized gyms with trainers and classes, and a generous bonus structure.

    Cons

    This is not the place to be for young, ambitious and educated millennials from other parts of the country. Undoubtedly your boss will be someone from a no-name school who has worked there for 25 years and no where else. Also, you're expected to "tow the line" - meaning you should follow instructions and keep your opinions to yourself. Remember, this is a company based on military values.

    Advice to Management

    There are way too many people in executive management. It's time to start firing some of those lame-duck AVP's and Executive Directors.

  10. Lead software developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Software Developer and Integrator in San Antonio, TX
    Current Employee - Lead Software Developer and Integrator in San Antonio, TX

    I have been working at USAA

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits, culture, and pay

    Cons

    Huge company. Easy to get lost in the shuffle

  11. Member Relationship Specialist - sales and service to new and existing members for Auto and Property insurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Benefits and Bonuses, in-house conveniences such as company store and various food options. Solid training program.

    Cons

    Call center monotony, micromanagement thru countless business metrics and performance measurements, extreme competition for advancement opps, sometimes 300+ apps for 1 position.

    Advice to Management

    Less micromanaging more empowerment and encouragement to be your own person rather than being scripted and monitored

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