USAA Reviews

Updated October 19, 2014
Updated October 19, 2014
812 Reviews
3.5
812 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
609 Ratings

Review Highlights

Pros
  • Great benefits and a wide variety of possibilities with such a large company (in 150 reviews)

  • You will need them with the stress, good work life balance if you have a good/flexible manager (in 38 reviews)


Cons
  • Call center environment so you're at your desk taking phone calls the entire shift (in 101 reviews)

  • There is NO work/life balance as they would like others to believe (in 23 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    A company that truly cares about their employees!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in San Antonio, TX
    Former Employee - Project Manager in San Antonio, TX

    I worked at USAA full-time (more than 5 years)

    Pros

    Fantastic benefits, tuition program, development and growth opportunities, onsite facilities, top of the line technology, professional employees, and morale building initiatives to show employees that the company truly cares for their well being. You name it, the company has it all!

    Cons

    Some perceive the environment to be a a little bit of a big brother watching you environment. I figure if your not doing anything wrong, then it should not be a problem.

    Advice to ManagementAdvice

    Have succession planning for those identified as up and comers, or who has the potential to be a future leader within the company. Networking across various lines of buisness to get visibility on a position you are interested in is challenging.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Financial Foundations Senior Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Foundations Senior Specialist in Phoenix, AZ
    Current Employee - Financial Foundations Senior Specialist in Phoenix, AZ

    I have been working at USAA full-time (more than an year)

    Pros

    Outstanding company. Outstanding people. Great training. Great PTO. Incredible culture. Really very little I don't love about the company.

    Cons

    If you don't like being in a call center, it's not for you. If you don't like being challenged every day and having to think more than your normal call center job, it's not for you. If you don't have an appreciation for the military, go somewhere else.

    Advice to ManagementAdvice

    Focus less on sales and more on service. If you judge people by their numbers and not by their call quality, then it's pushing more for numbers than service. That's not our motto.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    love the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Foundations Specialist in Phoenix, AZ
    Current Employee - Financial Foundations Specialist in Phoenix, AZ

    I have been working at USAA full-time (more than an year)

    Pros

    great health,savings,401k benefits yearly bonus is a plus

    Cons

    call center nothing but phone

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Auto Insurance in Phoenix, AZ
    Current Employee - Auto Insurance in Phoenix, AZ

    I have been working at USAA full-time (less than an year)

    Pros

    The benefits and people are amazing. The environment is always positive.

    Cons

    It is a call center and there is little you can do in the company off the phones

    Advice to ManagementAdvice

    the resources to find answers for members need improvement

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    USAA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Sacramento, CA
    Former Employee - Customer Service Representative in Sacramento, CA

    I worked at USAA full-time

    Pros

    Great place to work! Lots of support, intense training and room for advancement. Managers were easily approachable and coaching was conducted once a week.

    Cons

    The Sacramento office location closed.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great company to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Predictive Modeler in San Antonio, TX
    Current Employee - Predictive Modeler in San Antonio, TX

    I have been working at USAA as a contractor (more than 3 years)

    Pros

    Low living cost, short commute

    Cons

    hard to fly anywhere from san antonio

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    It was wonderful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Intern in San Antonio, TX
    Former Employee - IT Intern in San Antonio, TX

    I worked at USAA as an intern (less than an year)

    Pros

    Love to serve the members . Stays true to its mission.

    Cons

    If you are not very family friendly this would not be the place for you.

    Advice to ManagementAdvice

    Bridge the gap between the generations.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 5 people found this helpful  

    Great Company with Some Great Flaws

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - New Member Solutions in Phoenix, AZ
    Former Employee - New Member Solutions in Phoenix, AZ

    I worked at USAA full-time (more than 3 years)

    Pros

    Serving those who serve, pay, benefits, Christmas bonus, ammenities at facility.

    Cons

    Your best is never enough. You will always have things you should have done better, which can be wearing after a while. Sales sales sales... it's all about sales. They'll sugar-coat it and make it sound like it's only for the person's benefit, but that's not always the case. USAA developes two types of successfull employees..the cheerleader that takes everything at face-value and promotes it, or the person who enjoys telling people what is best for them (In their eyes). Due to the competive nature, there are those who will skew numbers and do things that are not in the member's best interest, just to get a sale/referral.

    Advice to ManagementAdvice

    Get back to basics... "Do what's right because it's the right thing to do". If it doesn't make financial sense, don't push it. Pricing is another matter entirely. The rates for most drivers are not competive and marketing should stress the value, not the price. The company needs a shift in culture...go back to being the best customer service and let the other pieces fall into place.

    Recommends
    Negative Outlook
    Approves of CEO
  10. 1 person found this helpful  

    USAA is a great stepping stone to a better career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Relationship Specialist I in Colorado Springs, CO
    Former Employee - Member Relationship Specialist I in Colorado Springs, CO

    I worked at USAA full-time (more than 10 years)

    Pros

    USAA has great benefits and the yearly bonus is usually fantastic. Comfortable, new buildings with state of the art equipment. Working at USAA is a great stepping stone to a better career.

    Cons

    Seniority means almost nothing. Limited advancement opportunities. I left this company for a completely different career opportunity and it was the best decision I ever made. USAA used to be all about the members. Now it is all about making the sale.

    Advice to ManagementAdvice

    You need to look at changing the career path and opportunities for employees. Much of your upper management team consists of managers that cannot think outside the box.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Decent Pay at a High Cost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Foundations Specialist in San Antonio, TX
    Former Employee - Financial Foundations Specialist in San Antonio, TX

    I worked at USAA full-time (more than an year)

    Pros

    The company does take care if you with benefits ( best benefits out of any job I ever worked or interviewed for), they always feeding you and giving perks. I loved being able to wear jeans. The yearly bonus is awesome.

    Cons

    The work-life balance sucks. I would be so drained from work I couldn't do anything out rest during the week. I changedanages like 4 times within a month. Your best is never good enough. They feel no matter what, you can always do better

    Advice to ManagementAdvice

    Stop overworking your employees

    Recommends
    Positive Outlook
    Disapproves of CEO

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