USAA Reviews

Updated July 27, 2015
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1,063 Employee Reviews

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  1. Helpful (1)

    Alright company to work for

    Former Employee - Anonymous Employee in San Antonio, TX
    Former Employee - Anonymous Employee in San Antonio, TX

    I worked at USAA (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The facilities are nice. There is plenty of covered parking. The bonus structure is good if you are in a lead/management position

    Cons

    The bonus is not as good for the "regular" workers as it is for the lead/management positions.

    Advice to Management

    You are already receiving compensation above that of the "regular" workers, so don't assume that you deserve additional bonus money as well.


  2. USAA Banking

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA full-time

    Pros

    Always very helpful and easy to use for a person that travels a lot.

    Cons

    Never had a issue with them.


  3. Great company, pay could be better

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA full-time

    Pros

    Friendly people, lots of amenities, overall a great place to work.

    Cons

    The pay could be a little better. Giving up some of the benefits would be a fair tradeoff, but it seems the company is more concerned with enticing people with the benefits.


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  5. Decent Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Advisor in San Antonio, TX
    Current Employee - Business Advisor in San Antonio, TX

    I have been working at USAA full-time (More than 5 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Positive reputation. Cheerful people. Uplifting culture

    Cons

    Difficult to advance into leadership. Very political. Opinions that may deviate from the status quo are not welcome.

    Advice to Management

    Pick a strategy and move forward. Hire fewer "yes-men", you have enough already.


  6. Love USAA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Foundations Specialist in Tampa, FL
    Current Employee - Financial Foundations Specialist in Tampa, FL

    I have been working at USAA full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    - Healthy work environment. - Collaborative coaching sessions between employee and manager to improve effectiveness and quality of work. - Great benefits (bonuses, health insurance, PTO) -Fantastic at taking employee/member feedback to heart and making changes!

    Cons

    - Huge call volume. (Not exactly a "Con" as it means members are calling in, which leads to job security). - Inflexible scheduling at times.

    Advice to Management

    Listen to employees' ideas a little more for scheduling improvements.


  7. Helpful (1)

    Financial Foundations Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at USAA full-time (More than 3 years)

    Approves of CEO
    Approves of CEO

    Pros

    Good benefits, nice campus in San Antonio, good yearly bonus, have to meet monthly quotas.

    Cons

    It is tough getting off the phones. Be prepared to put in your time on the phones before you can move up anywhere.

    Advice to Management

    Give the phone reps some slack!


  8. Helpful (5)

    A place to work and retire from

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at USAA full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits; Generous compensation; Good perks; Lateral mobility within company;

    Cons

    Upward mobility depends on who you know; Too frequent organizational changes; Upper management too slow in action to tackle disfunctional managers

    Advice to Management

    Lusten to employee feedbacks Deal with mediocra managers decisively You might lose 5-6 good employees when trying to protect one bad manager


  9. Helpful (3)

    Not the same company anymore

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Various in San Antonio, TX
    Former Employee - Various in San Antonio, TX

    I worked at USAA full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Benefits, potential opportunities to move around in different roles, building amenities; members are great

    Cons

    Lost its' conservative approach and support; no courage to do what's right anymore; you can give your life to the company and be trashed in an instant; integrity is lacking and politics rule

    Advice to Management

    Take back your integrity and courage to stand for values that exist beyond USAA walls. Be professional, not political in the sour sense.


  10. Helpful (3)

    Financial Foundations Senior Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Financial Foundations Senior Relationship Specialist, Agent in Tampa, FL
    Former Employee - Financial Foundations Senior Relationship Specialist, Agent in Tampa, FL

    I worked at USAA full-time (More than 5 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I loved being a part of such a great organization and I loved the members!

    Cons

    On the phones 8-10 plus hours a day non-stop gets tiring once you do it for 5+ years.

    Advice to Management

    Listen to your employee about the managers, they can .tell you a few things of what really happens


  11. Helpful (1)

    Great Company, Stressful Position

    Former Employee - Banking Services Representative in Colorado Springs, CO
    Former Employee - Banking Services Representative in Colorado Springs, CO

    I worked at USAA full-time (More than a year)

    Pros

    The company really cares about the employees and the customers. Gotta love the annual bonus, too!

    Cons

    Bank Servicing can be a very stressful side of the company to work in.



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