USAA

  www.usaa.com
  www.usaa.com

USAA Reviews

Updated November 23, 2014
Updated November 23, 2014
836 Reviews
3.6
836 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
631 Ratings

Review Highlights

Pros
  • Great benefits and a wide variety of possibilities with such a large company (in 152 reviews)

  • good work life balance if you have a good/flexible manager/ good pay (in 40 reviews)


Cons
  • Call center environment so you're at your desk taking phone calls the entire shift (in 101 reviews)

  • There is NO work/life balance as they would like others to believe (in 24 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Bad plave

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Foundations Associate in San Antonio, TX
    Current Employee - Financial Foundations Associate in San Antonio, TX

    I have been working at USAA part-time

    Pros

    Good benefit and pay and bonuses

    Cons

    Bad management, sales, rude co-workers

    Advice to ManagementAdvice

    Treat people with respect

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Auto Insurance in Phoenix, AZ
    Current Employee - Auto Insurance in Phoenix, AZ

    I have been working at USAA full-time (less than an year)

    Pros

    The benefits and people are amazing. The environment is always positive.

    Cons

    It is a call center and there is little you can do in the company off the phones

    Advice to ManagementAdvice

    the resources to find answers for members need improvement

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    USAA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Sacramento, CA
    Former Employee - Customer Service Representative in Sacramento, CA

    I worked at USAA full-time

    Pros

    Great place to work! Lots of support, intense training and room for advancement. Managers were easily approachable and coaching was conducted once a week.

    Cons

    The Sacramento office location closed.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great company to work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Predictive Modeler in San Antonio, TX
    Current Employee - Predictive Modeler in San Antonio, TX

    I have been working at USAA as a contractor (more than 3 years)

    Pros

    Low living cost, short commute

    Cons

    hard to fly anywhere from san antonio

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    It was wonderful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Intern in San Antonio, TX
    Former Employee - IT Intern in San Antonio, TX

    I worked at USAA as an intern (less than an year)

    Pros

    Love to serve the members . Stays true to its mission.

    Cons

    If you are not very family friendly this would not be the place for you.

    Advice to ManagementAdvice

    Bridge the gap between the generations.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Would not recommend to a friend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Foundations Specialist
    Current Employee - Financial Foundations Specialist

    I have been working at USAA full-time (less than an year)

    Pros

    Decent pay and great benefits.

    Cons

    Completely a phone job. Impossible to take time off. Constantly have to worry about being put on "naughty lists." Senior management is completely disconnected with what happens on the ground floor of the company.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 4 people found this helpful  

    USAA is a great stepping stone to a better career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Relationship Specialist I in Colorado Springs, CO
    Former Employee - Member Relationship Specialist I in Colorado Springs, CO

    I worked at USAA full-time (more than 10 years)

    Pros

    USAA has great benefits and the yearly bonus is usually fantastic. Comfortable, new buildings with state of the art equipment. Working at USAA is a great stepping stone to a better career.

    Cons

    Seniority means almost nothing. Limited advancement opportunities. I left this company for a completely different career opportunity and it was the best decision I ever made. USAA used to be all about the members. Now it is all about making the sale.

    Advice to ManagementAdvice

    You need to look at changing the career path and opportunities for employees. Much of your upper management team consists of managers that cannot think outside the box.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Decent Pay at a High Cost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Foundations Specialist in San Antonio, TX
    Former Employee - Financial Foundations Specialist in San Antonio, TX

    I worked at USAA full-time (more than an year)

    Pros

    The company does take care if you with benefits ( best benefits out of any job I ever worked or interviewed for), they always feeding you and giving perks. I loved being able to wear jeans. The yearly bonus is awesome.

    Cons

    The work-life balance sucks. I would be so drained from work I couldn't do anything out rest during the week. I changedanages like 4 times within a month. Your best is never good enough. They feel no matter what, you can always do better

    Advice to ManagementAdvice

    Stop overworking your employees

    Recommends
    Positive Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    It all depends on your direct boss... Some good, some not so good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA full-time (more than 3 years)

    Pros

    The benefits at USAA are great. Some positions are better than others. Try to get off the phones if at all possible.

    Cons

    You will likely get micromanaged.

    Advice to ManagementAdvice

    Even out the pay structure a bit. Watch the new offices that have just a few people in them. They are likely not following the principles that the company is based on. The honesty, integrity, etc.

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    Great Company.... Depends on what you're doing.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at USAA full-time (more than an year)

    Pros

    Benefits are great.
    San Antonio Campus is beautiful with an array of amenities.
    Bonuses are out of this world.

    Cons

    If you're on the phones, be prepared for long days. You hardly get any time off of the phones. There are days were you literally feel chained to your desk. Very micromanaged type of environment.

    Advice to ManagementAdvice

    Give your phones reps some time off of the phones to take care of back office work. It would alleviate some of the stress and make the days go by easier.

    Recommends
    Positive Outlook
    Approves of CEO

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