USAA Reviews

Updated September 12, 2014
Updated September 12, 2014
781 Reviews
3.5
781 Reviews
Rating Trends

Recommend to a friend
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USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
582 Ratings

Review Highlights

Pros
  • Great benefits and a wide variety of possibilities with such a large company (in 138 reviews)

  • Work life balance is important to the company (in 34 reviews)


Cons
  • Call center environment so you're at your desk taking phone calls the entire shift (in 90 reviews)

  • There is NO work/life balance as they would like others to believe (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    A Great Company with a great mission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Advisor II  in  San Antonio, TX
    Current Employee - Financial Advisor II in San Antonio, TX

    I have been working at USAA full-time for more than 3 years

    Pros

    Solid Pay, Great Benefits, Caring atmosphere and a desire to help encourage employee growth. I have moved up many times since joining the company. The company cares about its members and employees,

    Cons

    Difficulty to transition from a phone based member contact job to a role off the phones. Politics are here as with every organization, but hard work helps you rise and make a good name for yourself, which is rewarded.

    Advice to ManagementAdvice

    Keep listening to your employees

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Addison, TX
    Current Employee - Anonymous Employee in Addison, TX

    I have been working at USAA full-time

    Pros

    - Employees have a voice
    - Great benefits
    - Stability/job security - I've never had to worry about losing my job here at USAA.
    - Defined Career Paths - growth opportunities are what you make of them. You can change industries without leaving USAA and obtaining the experience

    Cons

    USAA is so process driven that it takes a long time to enact process changes. However, this firm differs from many other large corporations in the fact that the employees have a voice. Every year, the results of the employee surveys receive a lot of attention and consideration.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Excellent employee focus. USAA really cares.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Black Belt  in  San Antonio, TX
    Current Employee - Black Belt in San Antonio, TX

    I have been working at USAA full-time for more than a year

    Pros

    Great benefits, professional development, growth opportunities. After 12 months in your current position, you can, with full support, move forward and apply for other positions. Development of employees by most managers is a priority.

    Cons

    Lots of change- but that's what keeps USAA growing, and their employees growing, too. As employees we are taught to value having diversified skills so that we can continue to learn and adopt.

    Advice to ManagementAdvice

    Keep up the open communication.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at USAA full-time for more than 8 years

    Pros

    Flexible schedule, great benefits, awesome leadership

    Cons

    Promotions are too far between due to job structure

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Some silos are great, some are terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Advisor  in  San Antonio, TX
    Former Employee - Financial Advisor in San Antonio, TX

    I worked at USAA full-time for more than 3 years

    Pros

    Good benefits, the employees are passionate about what they do. Facilities are clean. There are some things that USAA does really, really well -- and hopefully you'll be a part of those divisions.

    Cons

    Some managers are simply inept and tyrannical. Military favoritism always gets in the way of good performance, so there are a lot of people who act like they're working for the government. Sometimes overly rules-based and less common-sense based, which is embarrassing when in front of the member.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    USAA has been a great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA full-time for more than a year

    Pros

    Between its great benefits including a wide variety of bonuses, and 401k contributions, even tuition reimbursement it firmly believes in the mission statement. USAA stands out amongst other companies as a great place to work.

    Cons

    The training environment is completely stressful. The amount of pressure to "succeed" is completely unnecessary, almost as if they want you to fail. The promotional path is not only very long approx 2-3yrs , it's extremely highly competitive. You are almost stuck in place for "X" amount of time due to how limited you are. One last thing, the food in the cafeteria is too expensive!

    Advice to ManagementAdvice

    It's time to change some of upper training leadership. It's time for young fresh new talent, not some that have been in the same position for 20-30yrs and that are old and bitter.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Company to Work For!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialized Investment Services Representative  in  Phoenix, AZ
    Current Employee - Specialized Investment Services Representative in Phoenix, AZ

    I have been working at USAA full-time for less than a year

    Pros

    campus is beautiful, benefits are great, and the pay is very competitive

    Cons

    i'm used to being face to face with people so being on the phone is the only down side but its not that bad.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Excellent organization, top notch mission and culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA full-time for more than a year

    Pros

    Strong mission and culture. Understand how to effectively value employees.

    Cons

    contractors are ineligible for bonus.

    Advice to ManagementAdvice

    Keep the mission and all will go well. Great employee listening efforts. maybe more concrete actions from what you hear there.

    Neutral Outlook
    Approves of CEO
  10.  

    Great Company but little opportunity to grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Manager  in  San Antonio, TX
    Former Employee - Claims Manager in San Antonio, TX

    I worked at USAA full-time for more than 3 years

    Pros

    Great company culture. The mission and values are not just words written on the wall. USAA lives by those values and mission. Benefits are good and there is plenty of training and volunteering opportunities.

    Cons

    The company is very siloed. it is really difficult to move to a different area of the company. Also since it is a good company, there are employees that have been with USAA for well over 20 years. In claims it takes about 20 years to be able to get Christmas week off. Also promotions are very slow the higher up you go.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Good Intern Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Intern  in  San Antonio, TX
    Current Employee - IT Intern in San Antonio, TX

    I have been working at USAA as an intern for less than a year

    Pros

    got great challenging work, competitive pay, and an all around good time. san antonio is awesome, and its a lot of fun living here for the summer. usaa is an amazing place to be, and you meet tons of amazing people in a whirlwind of an experience

    Cons

    tons of work, would like more pay/bigger bonus, better living situation, apprenticeship offer. i needed less time going to meetings for interns that weren't going anywhere, and more time working on my projects.

    Advice to ManagementAdvice

    need more time learning existing job roles to make a better, more informed decision to work here

    Recommends
    Positive Outlook
    Approves of CEO

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