USAA Reviews

Updated September 27, 2014
Updated September 27, 2014
794 Reviews
3.5
794 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
USAA President and CEO Joe Robles Jr.
Joe Robles Jr.
593 Ratings

Review Highlights

Pros
  • Great benefits and a wide variety of possibilities with such a large company (in 149 reviews)

  • You will need them with the stress, good work life balance if you have a good/flexible manager (in 38 reviews)


Cons
  • Call center environment so you're at your desk taking phone calls the entire shift (in 98 reviews)

  • There is NO work/life balance as they would like others to believe (in 23 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at USAA full-time for more than 8 years

    Pros

    Flexible schedule, great benefits, awesome leadership

    Cons

    Promotions are too far between due to job structure

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    USAA has been a great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA full-time for more than a year

    Pros

    Between its great benefits including a wide variety of bonuses, and 401k contributions, even tuition reimbursement it firmly believes in the mission statement. USAA stands out amongst other companies as a great place to work.

    Cons

    The training environment is completely stressful. The amount of pressure to "succeed" is completely unnecessary, almost as if they want you to fail. The promotional path is not only very long approx 2-3yrs , it's extremely highly competitive. You are almost stuck in place for "X" amount of time due to how limited you are. One last thing, the food in the cafeteria is too expensive!

    Advice to ManagementAdvice

    It's time to change some of upper training leadership. It's time for young fresh new talent, not some that have been in the same position for 20-30yrs and that are old and bitter.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    whatever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Taker  in  Phoenix, AZ
    Current Employee - Call Taker in Phoenix, AZ

    I have been working at USAA full-time for more than a year

    Pros

    its just ok. If you don't like call center work don't bother.

    Cons

    call center is like working in a high school. If you don't like being told when to go to the bathroom or get a drink of water don't bother.

    Advice to ManagementAdvice

    none. Most already think they know everything so don't bother trying to help them out.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5. 3 people found this helpful  

    Decent company, but just like the rest.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - VA Mortgage Underwriter II  in  Dallas, TX
    Current Employee - VA Mortgage Underwriter II in Dallas, TX

    I have been working at USAA full-time for more than a year

    Pros

    Benefits are decent. The company doesnt "lay off" they re-deploy people to other areas that need help. Holiday bonus is 2 weeks pay which is great and annual bonus is good.. but doesnt make up for a larger salary or even a mthly bonus (see below).

    Cons

    Pay is WELL BELOW avg for the DFW Market.
    Bonus structure is annual and doesnt really make up for lack of bonus through out the year.
    No career advancement in DFW, only 3 business lines here (Mortgage, IT & Wealth Mgmt) and once youve reached the top level BEFORE mgmt. You then have to wait for someone to leave then compete w/ 50 - 100 people for one position. Small fish..... in a BIG pond here in Dallas, and i dont feel that the company was quite ready for the shock. Company was / is THE employer to go to in San Antonio....not so here.

    Advice to ManagementAdvice

    Mgmt doesnt take into consideration employees ideas to actually SOLVE problems.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Excellent organization, top notch mission and culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA full-time for more than a year

    Pros

    Strong mission and culture. Understand how to effectively value employees.

    Cons

    contractors are ineligible for bonus.

    Advice to ManagementAdvice

    Keep the mission and all will go well. Great employee listening efforts. maybe more concrete actions from what you hear there.

    Neutral Outlook
    Approves of CEO
  7. 3 people found this helpful  

    A great company! But not for everyone.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Foundations Specialist  in  San Antonio, TX
    Former Employee - Financial Foundations Specialist in San Antonio, TX

    I worked at USAA full-time for more than a year

    Pros

    The company has a powerful mission. The members are incredible to talk to. As long as you work hard and show initiative, you will succeed. Impeccable training and many opportunities for advancement. Understanding of work-life balance.

    Cons

    Very political and micro-managed. This was my first call center job and it was just not a good fit for my personality.

    Advice to ManagementAdvice

    Put yourself out there. Spend time with your associates and get to know them. I spent almost a year in one department and never had conversations with over half of the upper management due to lack of communication. Everything is business by e-mail. One manager introduced herself to me three times.

    Approves of CEO
  8. 5 people found this helpful  

    Used To Be Great, Now Not So Much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA for more than 10 years

    Pros

    Paid time off. Campus cafeteria. There are some really good people that work here though they are few and far between. Christmas party is extravagant.

    Cons

    Benefits are being cut gradually every year. They like to perpetuate the idea that they listen to employees but never actually do. Turn around at the executive level is becoming excessive. Public image is far from reality. Sinking ship mentality and outsourcing have many employees fearing for their jobs. Pressure put on those already doing the lion's share of the work instead of reprimanding and correcting the behaviors of those that do not.

    They will attempt to sway your voting decisions and political views to benefit the company. An underlying "whites not welcome" mentality is a serious red flag.

    Advice to ManagementAdvice

    Practice what you preach. Just because you say you don't micromanage doesn't mean that you don't actually micromanage.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    Phone Jockey

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Foundations Specialist  in  San Antonio, TX
    Current Employee - Financial Foundations Specialist in San Antonio, TX

    I have been working at USAA full-time for more than 3 years

    Pros

    The pay seems to be good for being a "call center job." The annual bonus plus the fact that you are not on commission also makes the job a bit more manageable.

    Cons

    The lack of growth is my biggest gripe. I have literally been doing the same job since the day I got here. The opportunities to grow into other areas are next to nil. There are employees that spend their ENTIRE career in the same call center job. This notion is very depressing. In addition, there is a tremendous push on sales. Regardless of how the call goes, you are expected to uncover something, which means asking a lot of crazy questions to "uncover needs." Based on what you find out, you attempt to convince the member to accept a referral. Unfortunately, this causes many colleagues to use questionable strategies to get members to accept referrals at all costs. And as you can imagine, you are measured based on your numbers/statistics. This involves how close you adhere to your schedule, referrals extended/accepted and other products depending on your specific job/expertise. Unfortunately, It seems like your intelligence/education/professional background are not valued much if you are working the phones.

    Advice to ManagementAdvice

    Allow employees to grow professionally. Obtaining "additional skills" means being allow to move around the company, not just being sent to a class on campus in order to be able to take other types of phone calls.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 5 people found this helpful  

    IT'S A CALL CENTER.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Financial Foundations Senior Specialist  in  San Antonio, TX
    Current Employee - Financial Foundations Senior Specialist in San Antonio, TX

    I have been working at USAA full-time for more than 5 years

    Pros

    GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance

    Cons

    It's a call center. You must adhere to a strict schedule so limited time to network or make friends and no chance at getting promoted to the area you want to grow with company. Strict means two 20 min breaks and a 35 min lunch for 8-10 hour shift. The rest of the time it's back to back phone calls to barely drink water.

    Advice to ManagementAdvice

    Give the employees some time to network or time to eat lunch.

    Approves of CEO
  11. 4 people found this helpful  

    All about numbers not members.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Special Investigator
    Current Employee - Special Investigator

    I have been working at USAA full-time for more than a year

    Pros

    Pay is higher then most other companies.

    Cons

    This company is changing don't care about members the way they did.

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    Approves of CEO

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