USAA

www.usaa.com
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Employee Reviews

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  1.  

    Do not work for Usaa

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA

    Pros

    None do not work here

    Cons

    Run as fast as you can. They do not care about you, you are a number that can create revenue once you create more problems than you are worth they get rid of you. They allow bullying, they use intimidation to get results.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Big on change but training is limited causing miscommunication on changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Member Services Representative in Phoenix, AZ
    Current Employee - Senior Member Services Representative in Phoenix, AZ

    I have been working at USAA

    Pros

    Bonuses-benefits-location-facilities-security and if you meet or exceed in your position for at least 18 months you will then be eligible for interviewing for other positions when available.

    Cons

    Micro-managing is excessive-training not sufficient to changes.

    Advice to ManagementAdvice

    Get back to basics as it was when I started 12 years ago, you will certainly maintain employees and will be much happier.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3. 3 people found this helpful  

    Any position OTHER than claims!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA full-time

    Pros

    Great company...maybe moreso from the outside looking in. Great perks (Christmas and an annual bonus). Great benefits. Great opportunities IF you snag the right job. Great work/life balance as long as you don't work in claims.

    Cons

    LOTS of [denied] nepotism. Heavy [denied] favoritism. Regarding the claims department: heavy workload, managers as well as adjusters are VERY stressed. Due to workload, a reasonable work/life balance is impossible.

    Advice to ManagementAdvice

    The perks and benefits are great. However, they are not enough to compensate for the "slave mentality" on the claims floor. Senior management needs to STOP, LOOK AND LISTEN to what is REALLY happening on the claims floor. Ask the adjusters NOT the managers. Managers (and their directors) will tell you what you want to hear.

    Approves of CEO
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  5.  

    No windows
    Same calls same coaching sessions

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USAA

    Pros

    Educating yourself
    Heath benefis
    Breaks 20 minutes long

    Cons

    Parking is horrific
    Too much pressure to fit in and drink the kool aid

    Advice to ManagementAdvice

    Thanks for the acknowledgment of your employees
    Feeling appreciated is key

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Not for everyone!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Foundations Associate - Insurance in Phoenix, AZ
    Former Employee - Financial Foundations Associate - Insurance in Phoenix, AZ

    I worked at USAA full-time (less than a year)

    Pros

    Good benefits, great co-workers and members, and nice facilities. A company with a good reputation that serves a great member group.

    Cons

    A call center environment with non-stop calls and the expectation that you be on the phones at all times during your shift. Limited opportunities for professional development and promotion. No opportunity to develop relationships with co-workers or members.

    Advice to ManagementAdvice

    Focus on member's needs and the needs of the people that serve them. The growth/profit model you are currently using will play-out at some point and you will need to go back to the basics that made USAA great.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Great benefits but will work hard for it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USAA

    Pros

    Good benefits and pperformance bonus every year

    Cons

    Micromanagement on numbers and stats.

    Advice to ManagementAdvice

    Claims should not be handled in a call center environment

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Mortgage Underwriter

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mortgage Underwriter in Phoenix, AZ
    Current Employee - Mortgage Underwriter in Phoenix, AZ

    I have been working at USAA full-time (more than a year)

    Pros

    Decent pay
    Annual holiday bonus
    Annual year end bonus
    Decent work life balance

    Cons

    Management red tape
    Should promote on performance not who drinks the most cool-aid
    Many underperforming employees

    Advice to ManagementAdvice

    Live the mission statement that you promote constantly

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Rewarding at times; stressful and frustrating all the time. Prepare for a very regimented working life style.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster
    Former Employee - Claims Adjuster

    I worked at USAA full-time (more than 3 years)

    Pros

    - Christmas bonus plus end of the year bonus
    - generous PTO
    - Employee Education program
    - 401k

    Cons

    - Call center environment: picture a sweatshop workplace where all employees are taking calls back-to-back like mindless drones.
    - IEX: A program that monitors when you can go on break/lunch, etc; some cases you were always questions why you were in the bathroom for an extended period of time if you didn't follow your "phone adherence".
    - Low salary. The company maximizes the output of the employee, but does not compensate well for the all the workload that is asked.
    - Big brother monitoring: Everyone is watching your every step which does not give the employee the sense of empowerment in their job.
    - Referrals: This is a huge area that USAA has been working on the last 3 or so years. All departments are asked to "refer" unwanted products to Members. This is something that I will not miss.
    - Quality of other coworkers
    - Promotion structure: must drink the "Kool-aid" to be promoted.
    - Work/life balance was zero to none.
    - Performance evaluation: When you first start working, the trainers stated that USAA is not about the numbers. Once you hit the floor, EVERYTHING is about the numbers.

    Advice to ManagementAdvice

    Where do I even start? There are a number of issues that need to be address with how the work environment is like for entry-level employees. Also known as the "front-line" employees, this group does nothing but answer calls all day. The confidence I have that an upper level executive would be able to perform front-line duties to the level that they currently want is 0%. Upper level execs have lost touch with what is really going on. Next time you visit a regional office, please take more than 10 minutes on the floor to really evaluate what is going on. USAA takes years to implement a process to improve work/life balance that by the time it is in effect, most employees would be skeletons on the floor.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Oppressive Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Solutions Advisor in Addison, TX
    Former Employee - Financial Solutions Advisor in Addison, TX

    I worked at USAA full-time (more than a year)

    Pros

    Higher than average base salary
    A lot of vacation
    good benefits

    Cons

    Can never use vacation because you have to schedule 1 year in advance, and if life happens...you have to call in sick to use.

    Management is dishonest and is most certainly are not advocates of employees.

    Push to do unethical job functions in order to generate sell

    "Service to sell" environment; therefore, as an adviser you take every call including loan declines, auto insurance etc, so that you can try and squeeze a sale out of them all.

    Compensation severely below par in comparison to USAA's main competitors and the adviser role. (Masked by offering higher base)

    Low morale.

    (This is describing Addison culture; witch surprisingly is a complete 360 from base office)

    Advice to ManagementAdvice

    Be honest and transparent about the role. There is a severe miss-representation of adviser role.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Financial Foundations Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Foundations Specialist in Phoenix, AZ
    Former Employee - Financial Foundations Specialist in Phoenix, AZ

    I worked at USAA full-time (more than a year)

    Pros

    Great benefits package. 8% employer 401k match. Pay is right around market for a call center position of this type.
    Decent work/life balance
    Nice schedules for both working hours and non core hours.

    Cons

    Training is minimal at best
    sink or swim in many situations
    management haven't been on the phones a long time or never have been so they aren't much help in dire situations
    too many states to manage to understand every thing going on looking things up on the internal knowledge database is both time consuming and has wildly inaccurate search results
    dedicated billing department seems to be a joke as you handle most/all billing
    transfers to and from different departments are a challenge as most people will push back the call or just cold drop the call onto your line
    most members feel entitled and talk down to you (I'm a Veteran so tac and courtesy have been replaced by whining and blatant disrespect not becoming of a military member)

    Advice to ManagementAdvice

    One team one fight, be accountable for your results and spend a couple hours a week on the phones outside escalations

    Recommends
    Neutral Outlook

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