USM Reviews

Updated July 20, 2014
Updated July 20, 2014
10 Reviews
2.8
10 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Anthony J. Guzzi
4 Ratings

Employee Reviews

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  1.  

    I have gained valuable experience that equips me to present your company with advantages others may not offer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Customer Service Representative  in  Norristown, PA
    Former Employee - Seasonal Customer Service Representative in Norristown, PA

    I worked at USM part-time for less than a year

    Pros

    USM allowed me to be flexible in scheduling, and still provided the security i needed for the time i was employed.

    Cons

    I only wish the job had been extended beyond the winter season.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    A company that is "COMPANY FIRST" Employees are chess pieces, easily tossed around.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work Order Representative  in  Norristown, PA
    Current Employee - Work Order Representative in Norristown, PA

    I have been working at USM full-time for more than 3 years

    Pros

    No pros, favoritism, sexism and a crooked HR dept. Emcor purchased USM and they have started to take our jobs to Phoenix AZ and will shut down the USM location in PA. If you go to HR with issues/concerns they call your manager immediately and most times you are fired after talking with HR.

    Cons

    Management creates a hostile work environment and gets enjoyment out of it. Sad but true. They are sending our jobs to Phoenix AZ, so no need to treat us with any dignity or respect, as Emcor will be shutting USM down after they get all the information they need to start the jobs in Phoenix.

    Advice to ManagementAdvice

    Only if you know the right person.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Began as a great place to work, after company was sold 3 times in 4 yrs, everything changed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at USM

    Pros

    Most supervisors really care about their team.

    Cons

    Company bought by a Fortune 500 company and focus has gone from customer satisfaction to profit at any cost.

    Advice to ManagementAdvice

    Refocus attention on customer satisfaction and employee retention.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Interesting place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Norristown, PA
    Former Employee - Anonymous Employee in Norristown, PA

    I worked at USM full-time for more than 3 years

    Pros

    People are great and the building is nice

    Cons

    Leadership team isn't the best

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Account Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Coordinator  in  Norristown, PA
    Current Employee - Account Coordinator in Norristown, PA

    I have been working at USM full-time for more than 5 years

    Pros

    Company morale has teetered on the brink of "hey we're doing okay" and "yikes this place is going down" for the past five years I've worked here. I've been fortunate enough to miss the mass layoffs, and to have worked with some absolutely amazing people, both immediate colleagues and subcontractors (some of which are interesting characters). There's usually not a dull moment, especially if you work in Operations during snow season. Flexible work/life balance--although that's dependent upon who your supervisor is.

    Cons

    The opportunity to advance is dependent upon who taps you on the shoulder and encourages you to apply. It's frustrating to see people move up who many not necessarily deserve a promotion. Those who want to learn more, gain more training, and have a sincere desire to move up the ranks tend to be overlooked if they don't have a "buddy" higher up. One particular department is "the boys club" meaning there are no women who work on the management team. Very discouraging.

    Advice to ManagementAdvice

    Take a close look at the people to who truly work hard, and consider their ideas to help improve processes. The company is doing better than it has thanks to a great season in snow, but give employees a reason to stay and grow. Encourage technical competencies, send out newsletters about the industry, keep people informed. Hold managers and supervisors accountable for helping develop employees, but train them how to do so. Make people WANT to stay with the company....and a backyard BBQ in the parking lot is not the way to do that.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7.  

    extreme

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USM

    Pros

    happy, diverse, tolerant, Sitting all day

    Cons

    salary, diverse, tolerant, Sitting all day

  8.  

    Poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Norristown, PA
    Former Employee - Customer Service Representative in Norristown, PA

    I worked at USM full-time for less than a year

    Pros

    Gained good customer service and escalation triage experience. Ability to pick up overtime plenty of overtime during snow season.

    Cons

    Poor management. Positions are under paid and under appreciated. Hiring process was very lengthy and I didn't receive the salary that was originally promised.

    Doesn't Recommend
  9.  

    Good Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Norristown, PA
    Current Employee - Customer Service Representative in Norristown, PA

    I have been working at USM full-time for more than 5 years

    Pros

    Floor Management is really good, especially the exterior department, take care of employees.

    Cons

    Too much work for few people, Upper management don't have idea the scope of work and the necessities of their employees

    Advice to ManagementAdvice

    They should hire more people to obtain management expectations

    Recommends
    Neutral Outlook
  10.  

    OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contractor  in  Minneapolis, MN
    Current Employee - Contractor in Minneapolis, MN

    I have been working at USM as a contractor for less than a year

    Pros

    Ok but lot to improve

    Cons

    Every thing was ok ok

    Recommends
    Neutral Outlook
  11.  

    USM, Inc. An Emcor Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Coordinator  in  Norristown, PA
    Former Employee - Account Coordinator in Norristown, PA

    I worked at USM full-time for more than 3 years

    Pros

    USM provides good pay and benefits for the positions they offer.

    Cons

    USM changes policy often and employee moral suffers

    Doesn't Recommend
    Negative Outlook

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