USO

  www.uso.org
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USO Reviews

Updated August 14, 2014
Updated August 14, 2014
25 Reviews

3.1
25 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
USO President Sloan D. Gibson
Sloan D. Gibson
14 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    No support, no direction, give an inch they take a mile

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Center Manager
    Current Employee - Center Manager

    Pros

    The USO Mission is the only thing that hold a lot of staff here. What the USO does for our troops is tremendous

    Cons

    - Work Life Balance HORRIBLE
    - No support from director and above
    - No training but penalized for not following standards
    - Benefits and Compensation is going downhill for everything they are requiring from their staff
    - One of the core values is DO THE RIGHT THING and USO lacks that tremendously especially in the PACIFIC. It is more like turn a blind eye. Huge turn over in the PACIFIC for lack of leadership and support

    Advice to ManagementAdvice

    Start from scratch from the top down, outside company audit and evaluate everything.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    The USO mission makes it all worth it!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    - the benefits are amazing
    - I love our employees in the field locations! They are so driven and their commitment never ceases to amaze me!
    - great growth opportunities

    Cons

    - Not enough employees working at some of these high traffic centers

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Mission = amazing; execution = lacking.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Programs Manager
    Former Employee - Programs Manager

    Pros

    Enjoyed the nuts & bolts of serving troops & family members, staff is surely dedicated to see to the troops needs and desires especially those deployed.

    Cons

    Fat paychecks for a non-profit charity to VP and above while nickel-and-dimeing the field centers. Cross sharing of best practices lacking. Little to no training on specific company procedures for day-to-day management.

    Advice to ManagementAdvice

    You hire good folks that do great things - trust them to make the right decisions instead of putting overly prohibitive controls that only end up hurting service delivery for troops. You also missed the boat on veterans/wounded warriors and that will hurt revenue and ultimately have a huge impact on the company once the US is completely out of a war zone.

    Recommends
    Negative Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Ups and Downs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great mission and amazing experience. They give you great opportunities to take on a lot at an entry-level position. You can learn a lot at this position.

    Cons

    Sometimes it felt like the organization was running itself like a sorority. Upper management needs to learn professional and how to properly employees based on job performance and not friendships.

    Advice to ManagementAdvice

    See cons.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6. 5 people found this helpful  

    The President & CEO is a Lousy Leader & Manipulator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Arlington, VA
    Former Employee - Anonymous Employee in Arlington, VA

    Pros

    The USO has a great mission and some very dedicated people at Corporate and out in the Regions. For the most part, their mission of lifting the spirits of troops and their families is met.

    Cons

    The two HUGE flaws at the USO is the President & CEO and the Senior Management Team. The President is probably the worst leader I've ever met and he will manipulate a situation to serve his own needs at the drop of a hat.

    The Senior Management Team is dysfunctional at best, each having their own agenda, with the inability to solve issues and work together as a team. The President feeds this dysfunction by his lack of leadership and inability to set realistic priorities based on the true needs of our troops and their families.

    Case in point are his number one priority; the building of the two Warrior & Family Centers, one at Ft. Belvoir and the other at Walter Reed in Bethesda. The building of these two new centers is to serve only one real purpose; to feed his giant ego. He wants to build these two new centers for the sole purpose of having a personal legacy.

    These two new centers will NEVER operate at full capacity because, thank god, there are not now and most likely, will never be enough wounded troops and family members to fully utilize them. The President has spent the last 4 years selling his dream for a need that barely exists. He has done nothing but spin half truths and lies in order to shove these two new centers down the throats of the military leadership and worst, the donors of the USO.

    The worst part about this whole story is, he is taking funds away from the active duty troops and their families to support a wounded population of less than 9,000 troops, and that was at the height of the wars. Instead of doing some real, meaningful fact finding, some focus groups with active duty troops and their families to find out what they really need, he chooses to build these two new Warrior & Family Centers to fulfill a need that is being met by organizations that can meet the needs of wounded troops far better than the USO ever thought possible.

    Advice to ManagementAdvice

    Open the eyes of the USO Board of Governors so a new leader can be brought in to get the USO back on track to it's real mission.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    An Organization of Driven Individuals Dedicated to our Troops

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Arlington, VA
    Current Employee - Anonymous Employee in Arlington, VA

    Pros

    - Great benefits (plenty of PTO)
    - Great new CEO making necessary improvements
    - very warm environment/friendly coworkers
    - innovative organization, striving to change for the better
    - opportunities for growth
    - a priceless opportunity to support the armed forces

    Cons

    - lots of stuff going on all the time, can be hard to keep track of everything
    - no real negatives

    Recommends
  8.  

    USO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Berlin (Germany)
    Former Employee - Anonymous Employee in Berlin (Germany)

    Pros

    Mission, Who the USO serves

    Cons

    Poor Leadership, No Support from Leadership

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Loved my Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Duty Manager  in  Kuwait (Kuwait)
    Current Employee - Duty Manager in Kuwait (Kuwait)

    Pros

    Great pay/benefits for Duty Managers in Kuwait and Afghanistan. No living expenses or food costs because you living on a military base.

    Cons

    Human Resources plays obvious favorites. If they like the person that recommended someone, they will interview the recommendation. If not, they will not even bother to look at the resume, no matter how qualified the person is for the job.

    Advice to ManagementAdvice

    Don't allow Human Resources to play favorites when determining transfers and promotions. It's also not a good idea for Human Resources to directly lie to it's employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    wonderfully rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager
    Current Employee - Program Manager

    Pros

    you know you are making a difference! Cool opportunities, colleagues are great, and you get to meet great people! USO is good about compensation/recognition for overtime and hard work.

    Cons

    long hours, stressful, big work load.

    Advice to ManagementAdvice

    Open your eyes a bit more to great development opportunities. Don't just stick with what you know because it's working for you. Think outside of the box!

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great Mission, Horrible, Horrible Work Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  Kabul (Afghanistan)
    Current Employee - Manager in Kabul (Afghanistan)

    Pros

    The MIssion which are the Troops
    The Paycheck

    Cons

    In Southwest Asia, people are hired rarely based on ability, but on who is well liked. The Regional Management are very much into favoritism and managing by threats of "If You don't like it here, leave." Try as they may, HR in Arlington, VA has no clue what really happens in Afghanistan and Kuwait, so they rely on the Regional and Center Managers..who are often unqualified for the positions they hold. For such a great organization, it is truly sad how unprofessional the Management is.

    Advice to ManagementAdvice

    Since the HQ is in the USA and not on the ground in Afghanistan or Kuwait, they should do 360 evaluations that takes the input from those that work directly with the troops. Everybody can't be wrong.

    Doesn't Recommend
    Neutral Outlook

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