UTI

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UTI Reviews in Phoenix, AZ

Updated March 1, 2015
Updated March 1, 2015
19 Reviews
2.7
19 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
UTI CEO Kimberly J. McWaters
Kimberly J. McWaters
19 Ratings

Review Highlights

Pros
  • The company provides a good work-life balance and leaders are encouraged to empower employees (in 4 reviews)

  • People at MMI are treated well and promotions ate based on merit and hard work (in 5 reviews)


Cons
  • Management has no clue about the real world of dealing with 17 and 18 year old young men (in 3 reviews)

  • Work/life balance does not exist (in 3 reviews)

More Highlights

19 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    Great People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at UTI

    Pros

    Employees are committed and passionate
    Provide excellent education to students
    Great industry partnerships

    Cons

    Complacency
    Nepotism
    Fear of change
    Struggling in current economy

    Advice to ManagementAdvice

    Don't let relationships cloud judgement

    Recommends
    Negative Outlook
    No opinion of CEO
  2.  

    License Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - License Coordinator in Phoenix, AZ
    Former Employee - License Coordinator in Phoenix, AZ

    I worked at UTI

    Pros

    Good starting salary for a temp, great location, upscale office w coffee & tea provided.

    Cons

    Was told temp to hire, very limited training. Clicky, standoffish women makes you feel like you are back in high school with the "Mean Girls"!

    Advice to ManagementAdvice

    Look at the turnover in certain departments then investigate. Don't allow unprofessional behavior. Temps to hire should not be treated like dirt!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  3.  

    Solid organization with good mission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Employment Services in Phoenix, AZ
    Current Employee - Employment Services in Phoenix, AZ

    I have been working at UTI

    Pros

    Even though UTI is a for profit school, they place a serious commitment to their students to find success post graduation. The staff is truly behind the purpose of making school worthwhile.

    Cons

    It seems that there are lots of overlapping duties and not a clear message on who is responsible for what.

    Advice to ManagementAdvice

    Enforce standard procedures that are already in place and things will run much more efficiently

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Representative in Glendale, AZ
    Former Employee - Admissions Representative in Glendale, AZ

    I worked at UTI full-time (more than a year)

    Pros

    Many mentors for me, great hours and good training

    Cons

    Very cut throat sales in admissions dept

    Advice to ManagementAdvice

    Great Job all around

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great company, values

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Representative in Phoenix, AZ
    Former Employee - Admissions Representative in Phoenix, AZ

    I worked at UTI full-time (more than 5 years)

    Pros

    Culture, benefits, salary, people, giving back to community

    Cons

    Poor marketing and change of management

    Advice to ManagementAdvice

    Look to see how the people in the front lines feel about management changes before doing so

    Recommends
    Negative Outlook
    Approves of CEO
  7.  

    Accounting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Account Specialist in Scottsdale, AZ
    Former Employee - Account Specialist in Scottsdale, AZ

    I worked at UTI full-time (more than 3 years)

    Pros

    Good pay, flexible working hours.

    Cons

    Horrible benefits, Managers do not trust their employees, instead of do their job they spent hours and hours monitor what their employee are doing.

    Advice to ManagementAdvice

    Get to know at least a little bit of what goes on in your campuses. There are managers conducting themselves in a way that is not in lined with the company's values or any company's values for that matter. Make sure leaders have the maturity, experience and credentials to carry out their job so that their conduct does not present a liability for your company. Management and upper level employees take the focus away from the student/family experience as well as any hope for a somewhat positive employee work-environment/experience. The focus is on negative office politics/practices, creating unnecessary policies, and placing blame/scapegoating the very employees who are implementing the policies/practices management and upper level employees put in place. Also please leave your offices for just a few minutes and actually speak to a student or parent and know how confusing, redundant, time consuming and burdensome it is to to get through administrative processes.

  8. 1 person found this helpful  

    Admissions Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Representative in Phoenix, AZ
    Former Employee - Admissions Representative in Phoenix, AZ

    I worked at UTI full-time (more than 8 years)

    Pros

    Motorcycle Mechanics Institute was a good place to work, that don't have an atmosphere of fear and intimidation, unlike its parent company UTI. People at MMI are treated well and promotions ate based on merit and hard work. Keep up the good work MMI.

    Cons

    Owned by Universal Technical Institute, a totally different mentality, that promoted yes people. The view of MMI is that MMI is unimportant. Many famous people got their education at MMI including a UTI campus president at the Arizona campus.

    Advice to ManagementAdvice

    MMI leadership buy the majority of shares back from Universal Technical Institute, you've been carrying UTI for too long! Disassociate yourselves from a negative image and company! MMI is profitable and always has been.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    Good Company and Friendly Culture...Limited Career Growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - N/A in Phoenix, AZ
    Former Employee - N/A in Phoenix, AZ

    I worked at UTI full-time (more than 5 years)

    Pros

    UTI is a friendly place to work. The company provides a good work-life balance and leaders are encouraged to empower employees. The mission of the company is to help change the lives of students who otherwise wouldn't have the opportunity to get this type of education. You can go to work each day and feel like you are making a difference. If you value working on teams and collaborating with others, it's a great place to be.

    Cons

    Like the job you are in because it's highly unlikely you will go anywhere else. There is little potential for growth. It's a "great place to work"....for a while...until you realize that you aren't going anywhere. Within a year or two, you will outgrown the job and realize there is no innovation at this company. Employees do not trust management, and some of the senior execs are not role models for the company. A lot of emphasis placed on getting students to school but no accountability to the sales team. A RIF will come along because this group isn't doing their jobs...talented people are cut to save sales reps and non-performing VPs,

    Advice to ManagementAdvice

    Make sure your senior leaders are modeling the true norms of the culture; support high performers; stop making excuses for under performing campus and field admissions; find some innovation when it comes to dealing with industry customers;

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 7 people found this helpful  

    don't get comfortable with this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Scottsdale, AZ
    Former Employee - Manager in Scottsdale, AZ

    I worked at UTI full-time (more than 3 years)

    Pros

    everything starts out great - the people you work with are nice, friendly and hard working - upper management SAYS they want to hear input from the employees - SAYS they want to be on the list of best places to work - SAYS the benefits are top notch - SAYS the president and upper management know what they are doing. if you LOVE office politics, don't mind a regimented 'pecking order' where those one level above can (and do) abuse those on the rung below them; and can quickly figure out who the 'untouchables' are and become their friend, you will have a LONG run with this company - if not, then not. this company values the words 'yes boss' - 'you are SO right' - and 'i love it here, i'd rather be here than home eating cheesecake' far more than honesty and truthfulness.

    Cons

    about 8 months after you start you see the first 'rif' (reduction in force) and you say, bummer! in another year there is another rif, and some of the friends you've made are in it. before each rif they have you do one of the 'how are we doing' questionnaires that are anonymous (sure they are) so you can tell upper management how you love your job. this cycle continues until you are a couple months from having your 401k vest and then - yep, you guessed it - YOU are in a rif. i was middle management and in that position there is a lot of pressure - upper management has no concept of what the 'worker bees' do and the 'worker bees' NEED direction - unless you have or get an MBA or higher degree you can NOT get promoted - ironic since Ms McWaters only has a bachelors! office culture is similar to the armed forces - don't question orders - do exactly what you are told - and when it backfires, accept the criticism and blame. the leadership reminds me of a ship - one without a rudder, steering wheel or anyone in charge - and no way to shut down the engines. don't take my word for this - look at the stock price since they went public - it accurately reflects their 'shoot in the dark' leadership style

    Advice to ManagementAdvice

    find some way for everyone above director level to spend a week as an 'undercover boss' - LEARN from the experience - get off your golden thrones for a week and work in the trenches - where you have to come to work before 10 am and don't get to be late for and then sleep through meetings all day. stop telling your employees to BE happy and do SOMETHING to help them be happy - and no, i'm not talking about a once or twice a year 3 hour 'lunch' paid for by the company. come down from your perches high above the lowly throngs of employees you walk over every day and learn some of their names - maybe you'll be less likely to 'rif' them if you actually recognize them when they are not grovelling at your feet.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Pleasant at beginning, downhill since then

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ

    I worked at UTI full-time (more than 5 years)

    Pros

    Got along well with my team.

    I believe Senior Management has good intentions to make the place a good place to work following the company culture, but may not be executed by middle management.

    Cons

    Company does not learn from mistakes, as in not knowing when to hire and when not too. Causes staffing issues and then leads to a RIF.

    Favoritism is a major part of career advancement for middle management. Not many opportunities to move up within the department/company.

    Benefits are horrible. Not competitive at all.

    Work/life balance does not exist.

    Reckless spending (Going out to lunch on the company too often, many other ways to waste money). Needs auditing

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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