UTI Reviews in Phoenix, AZ

Updated July 4, 2014
Updated July 4, 2014
71 Reviews
3.1
71 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
UTI CEO Kimberly J. McWaters
Kimberly J. McWaters
41 Ratings

Review Highlights

Pros
  • People at MMI are treated well and promotions ate based on merit and hard work (in 5 reviews)

  • UTI treated its employees fairly and provided a nice work-life balance (in 3 reviews)


Cons
  • Work/life balance does not exist (in 3 reviews)

  • Management has no clue about the real world of dealing with 17 and 18 year old young men (in 3 reviews)

More Highlights

13 Employee Reviews Back to all reviews

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  1.  

    Wonderful Employer! Great Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Representative in Phoenix, AZ
    Former Employee - Admissions Representative in Phoenix, AZ

    I worked at UTI full-time (more than an year)

    Pros

    Excellent management. Really listens to their team. Provided all the tools and training to be a successful Admissions Representative. Excellent promotion opportunities, great pay for hard work and results. Felt appreciated and justly compensated.

    Cons

    Hard work - but for the right person this can be a very fun and rewarding job. Only - and I mean *only* thing is I would have liked a few more vacation days.... Some other similar companies offer more vacation time.

    Advice to ManagementAdvice

    I know there are lots of ups and downs involved with education, financing, etc. so hang in there! I left to pursue a completely different career path and I truly miss this place! Could not ask for a better leader than Kim McWaters.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Admissions Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Representative in Phoenix, AZ
    Former Employee - Admissions Representative in Phoenix, AZ

    I worked at UTI full-time (more than 8 years)

    Pros

    Motorcycle Mechanics Institute was a good place to work, that don't have an atmosphere of fear and intimidation, unlike its parent company UTI. People at MMI are treated well and promotions ate based on merit and hard work. Keep up the good work MMI.

    Cons

    Owned by Universal Technical Institute, a totally different mentality, that promoted yes people. The view of MMI is that MMI is unimportant. Many famous people got their education at MMI including a UTI campus president at the Arizona campus.

    Advice to ManagementAdvice

    MMI leadership buy the majority of shares back from Universal Technical Institute, you've been carrying UTI for too long! Disassociate yourselves from a negative image and company! MMI is profitable and always has been.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Good Company and Friendly Culture...Limited Career Growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - N/A in Phoenix, AZ
    Former Employee - N/A in Phoenix, AZ

    I worked at UTI full-time (more than 5 years)

    Pros

    UTI is a friendly place to work. The company provides a good work-life balance and leaders are encouraged to empower employees. The mission of the company is to help change the lives of students who otherwise wouldn't have the opportunity to get this type of education. You can go to work each day and feel like you are making a difference. If you value working on teams and collaborating with others, it's a great place to be.

    Cons

    Like the job you are in because it's highly unlikely you will go anywhere else. There is little potential for growth. It's a "great place to work"....for a while...until you realize that you aren't going anywhere. Within a year or two, you will outgrown the job and realize there is no innovation at this company. Employees do not trust management, and some of the senior execs are not role models for the company. A lot of emphasis placed on getting students to school but no accountability to the sales team. A RIF will come along because this group isn't doing their jobs...talented people are cut to save sales reps and non-performing VPs,

    Advice to ManagementAdvice

    Make sure your senior leaders are modeling the true norms of the culture; support high performers; stop making excuses for under performing campus and field admissions; find some innovation when it comes to dealing with industry customers;

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 4 people found this helpful  

    don't get comfortable with this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Scottsdale, AZ
    Former Employee - Manager in Scottsdale, AZ

    I worked at UTI full-time (more than 3 years)

    Pros

    everything starts out great - the people you work with are nice, friendly and hard working - upper management SAYS they want to hear input from the employees - SAYS they want to be on the list of best places to work - SAYS the benefits are top notch - SAYS the president and upper management know what they are doing. if you LOVE office politics, don't mind a regimented 'pecking order' where those one level above can (and do) abuse those on the rung below them; and can quickly figure out who the 'untouchables' are and become their friend, you will have a LONG run with this company - if not, then not. this company values the words 'yes boss' - 'you are SO right' - and 'i love it here, i'd rather be here than home eating cheesecake' far more than honesty and truthfulness.

    Cons

    about 8 months after you start you see the first 'rif' (reduction in force) and you say, bummer! in another year there is another rif, and some of the friends you've made are in it. before each rif they have you do one of the 'how are we doing' questionnaires that are anonymous (sure they are) so you can tell upper management how you love your job. this cycle continues until you are a couple months from having your 401k vest and then - yep, you guessed it - YOU are in a rif. i was middle management and in that position there is a lot of pressure - upper management has no concept of what the 'worker bees' do and the 'worker bees' NEED direction - unless you have or get an MBA or higher degree you can NOT get promoted - ironic since Ms McWaters only has a bachelors! office culture is similar to the armed forces - don't question orders - do exactly what you are told - and when it backfires, accept the criticism and blame. the leadership reminds me of a ship - one without a rudder, steering wheel or anyone in charge - and no way to shut down the engines. don't take my word for this - look at the stock price since they went public - it accurately reflects their 'shoot in the dark' leadership style

    Advice to ManagementAdvice

    find some way for everyone above director level to spend a week as an 'undercover boss' - LEARN from the experience - get off your golden thrones for a week and work in the trenches - where you have to come to work before 10 am and don't get to be late for and then sleep through meetings all day. stop telling your employees to BE happy and do SOMETHING to help them be happy - and no, i'm not talking about a once or twice a year 3 hour 'lunch' paid for by the company. come down from your perches high above the lowly throngs of employees you walk over every day and learn some of their names - maybe you'll be less likely to 'rif' them if you actually recognize them when they are not grovelling at your feet.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Pleasant at beginning, downhill since then

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ

    I worked at UTI full-time (more than 5 years)

    Pros

    Got along well with my team.

    I believe Senior Management has good intentions to make the place a good place to work following the company culture, but may not be executed by middle management.

    Cons

    Company does not learn from mistakes, as in not knowing when to hire and when not too. Causes staffing issues and then leads to a RIF.

    Favoritism is a major part of career advancement for middle management. Not many opportunities to move up within the department/company.

    Benefits are horrible. Not competitive at all.

    Work/life balance does not exist.

    Reckless spending (Going out to lunch on the company too often, many other ways to waste money). Needs auditing

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    My experience at UTI

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Admissions Representative in Phoenix, AZ
    Former Employee - Admissions Representative in Phoenix, AZ

    I worked at UTI full-time (more than 3 years)

    Pros

    The pay is fairly competitive.

    Cons

    Company not meeting enrollment goals, not re-hiring for may positions.

    Advice to ManagementAdvice

    Make sure the leaders are happy, because when they leave it takes forever to find a replacement.
    Why not look to promote within?

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Hidden Agendas

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ

    I have been working at UTI full-time (less than an year)

    Pros

    Friendly people, great 'intentions' for company sustainability, clean safe workspace, great mission/vision focus on 'improving lives' (mostly student focused, a.k.a. core business driver)

    Cons

    Leadership spread thin due to recent staff losses, real expectations not fully disclosed during on-boarding process, too many 'hidden messages' behind 'smiles and grip n grins'.

    Advice to ManagementAdvice

    Every company needs to cust costs, but there is still a 'cost of doing business' that has to occur. Be more candid when discussing expectations and forward movement.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Overall Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee in Scottsdale, AZ
    Former Employee - Anonymous Employee in Scottsdale, AZ

    I worked at UTI

    Pros

    Fun is a core value and one the company totally supports by promoting various events through out the year.
    Family type atmosphere
    Changes in leadership over the last few years seems to be good for the company

    Cons

    Promotions in some areas often do not make sense.
    Organization seems to be top heavy, lots of managers, directors.
    Support for IT infrastructure and development is lacking.

    Advice to ManagementAdvice

    More focus on worker bees, less focus on manager, directors and senior leaders.

    Recommends
    Approves of CEO
  10. 2 people found this helpful  

    UTI has lost the family feeling and great culture it once had.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Information Technology in Scottsdale, AZ
    Former Employee - Information Technology in Scottsdale, AZ

    I worked at UTI

    Pros

    Still believes in changing the world, especially at the campus level
    Gives fair compensation and fair benefits (doesn't try to be the leader, but does attempt to be competitive)
    Allows for negotiation in salary/vacation
    Good people with lots of talent

    Cons

    Management does not have a firm grip on where the organization is going.
    Regulatory environment is drawing focus away from what is right for the student
    IT has not had strong/any management since I have been there making it difficult to know the right things to do. Limited strategy or understanding of what IT should accomplish.
    IT is simply in dissarray with many, many unhappy people.

    Advice to ManagementAdvice

    Find a strong technical (IT) senior leader with the backbone to do what is right for the organization. Allow that person to be the expert and listen to what they have to say.
    Stop splitting focus between so many different initiatives. Find the 1 or 2 things that will fix it and focus everything on those things.
    Be honest about who you are: Either get back to who say you are by putting Purpose and People before Profit OR be honest about being all about profit.

    Doesn't Recommend
    Disapproves of CEO
  11.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Software Engineer in Phoenix, AZ
    Former Employee - Senior Software Engineer in Phoenix, AZ

    I worked at UTI

    Pros

    UTI Treats employees very well

    Cons

    Not a clear technological path

    Advice to ManagementAdvice

    n/a

    Approves of CEO

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