Uber Reviews

Updated September 29, 2014
Updated September 29, 2014
107 Reviews
3.1
107 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Travis Kalanick
63 Ratings

Review Highlights

Pros
  • Get to meet new people especially cute girls (in 4 reviews)

  • 99% of the people love the service (in 3 reviews)


Cons
  • Also, it's true that the Uber rating system is flawed (in 14 reviews)

  • The 5 star rating system is questionable (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 5 people found this helpful  

    One week down, liking this

    Current Employee - Uber X Driver  in  West Chester, PA
    Current Employee - Uber X Driver in West Chester, PA

    I have been working at Uber full-time for less than a year

    Pros

    My schedule. I drive an Uber X. That means I get the calls for a basic car service. I can limit when I work and where I want to work.
    Customers so far have been excellent. No lie. Each one (including a pair to PHL and a group of 5 to home to crash), was polite, some even funny. It's a great way to meet people and a great way for customers to decide whether to interact or just chill and listen on my ANC headphones to their music.

    Cons

    Scared of ratings. No way to know what went wrong if the ride seemed fine. Getting dinged using stars tells me nothing at all.

    Advice to ManagementAdvice

    Give the drivers some more info. Nothing personal, just tell us, in summary, what the rating was for if a comment was left. I would have no idea how to fix anything if I do not know what IT was that went wrong for the customer.

    Better communication. Podcasts and text blasts are all well and good, but let us have some one on one time too. I'd like to meet my employer, can't see that happening.

    Recommends
  2. 1 person found this helpful  

    Great flexible and well-paying PT work, using your own vehicle

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Uber Driver  in  Charlotte, NC
    Current Employee - Uber Driver in Charlotte, NC

    I have been working at Uber part-time for less than a year

    Pros

    Flexibility, in command of your own schedule, can use your own car and write off all working-related expenses since it's your own independent subcontracting position with Uber. The best hours to make the most money are during am/pm rush hours, nights and weekends through when bars close. If you can do these hours, then this is a win-win for you.

    Cons

    The best paying hours may not match what you are comfortable with driving. The better hours to make the most money are during am/pm rush hours, nights and weekends through when bars close. Otherwise it can be fairly slow and not worth it financially. You also have to keep track of all your own expenses to write off, and pay self-employment tax as an independent contractor

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    A great and lucrative part time job.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Uber Driver  in  Austin, TX
    Current Employee - Uber Driver in Austin, TX

    I have been working at Uber part-time for less than a year

    Pros

    create own schedule, weekly pay, no boss, flexibility

    Cons

    drunk people, long periods of sitting if allowed

    Advice to ManagementAdvice

    NA

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Interesting Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Uber as a contractor for less than a year

    Pros

    Flexible Hours and interesting people you meet

    Cons

    Driving during rush hour can be stressful

    Recommends
    Approves of CEO
  6.  

    Been working for a month

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Uber Driver  in  Fort Lauderdale, FL
    Current Employee - Uber Driver in Fort Lauderdale, FL

    I have been working at Uber part-time for less than a year

    Pros

    Work at my schedule.
    Customers have been good so far. Easy way to make some money.

    Cons

    Several: Ratings are an issue as there is no information why a customer gave a low rating in order to make your service better. Cancellations are an issue as you can drive several miles to a customer and upon arrival, they have 5 minutes to cancel and you get paid nothing. There was a cost to get there. Lastly .... Airport pickups are an issue and Uber has not addressed this. They say airport pickups are fine, but several people have been ticketed, cars impounded and court appearance necessary because of improper licencing. Uber needs to clarify this for its drivers.

    Advice to ManagementAdvice

    Advising proper legal information as to where and where not you can pickup a customer in a certain area. Bonuses for hours online without fares. Fees paid for cancellations from the start of the call. Maybe benefits down the road for those drivers that make this a full time job.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Smartest people you will meet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Engineer  in  San Francisco, CA
    Former Employee - Senior Engineer in San Francisco, CA

    I worked at Uber full-time for more than a year

    Pros

    As a full time employee, the perks are great; competitive wage, monthly stipend, lots of drinking. It is a very fun and party-oriented culture.

    Cons

    In the operations side, there is a kool-aid like culture. Everyone thinks as a collective and rejects any outside thoughts without consideration. Fortunately, engineering is not like that but engineers don't make all the business decisions.

    Advice to ManagementAdvice

    With rapid growth, there is starting to become cracks in communication between organizations. Patch those up and you will be golden.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    AWESOME!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Uber as an intern

    Pros

    Its a relatively younger working atmosphere welcoming and target orientated

    Cons

    There are no cons while working for uber

    Recommends
  9.  

    Very good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Uber for less than a year

    Pros

    Growing firm with good opportunities.

    Cons

    Long hours make work life balance challenging.

    Advice to ManagementAdvice

    Fewer hours demanded.

  10.  

    Uber X driver

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Uber Driver  in  Jersey City, NJ
    Current Employee - Uber Driver in Jersey City, NJ

    I have been working at Uber as a contractor for less than a year

    Pros

    Work whenever you want. Lot's of requests in NJ/NY area
    Direct payment weekly. Customers are super nice and friendly because they love the service.

    Cons

    Not enough information given to drivers via app,
    Rates are awful, way too cheap. Need to lobby for change in state laws because drivers are being harassed and ticketed at Newark International Airport, Hoboken and the Lincoln Tunnel daily.

    Advice to ManagementAdvice

    Need to use Waze for directions instead of Google maps. Customers are always requesting Waze.
    Give destination after accepting rides so location can be looked up.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    A very good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Uber Driver  in  Atlanta, GA
    Current Employee - Uber Driver in Atlanta, GA

    I have been working at Uber full-time for less than a year

    Pros

    You begin making money very quickly, set your own hours, be your own boss, and meet new people every day. The software runs perfectly nearly 99% of the time and the company always has your back through whatever obstacles or issues you come across as a driver. The support team always responds to an issue within 24 hours. This is a great company to work for.

    Cons

    No benefits package for full time drivers. Where the fvck are my benefits? :P

    Advice to ManagementAdvice

    Drivers who are consistently online at least 40 hours a week inside the perimeter of Atlanta should be eligible for some type of benefits package. Without benefits, Uber doesn't feel like a real job, just something for people in between careers.

    Recommends
    Positive Outlook
    Approves of CEO

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