Uline Reviews

Updated July 23, 2015
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3.0
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Uline CEO Dick Uihlein
Dick Uihlein
82 Ratings

Pros
  • Good pay that is the best part do have a 401 K program also comes with full benefits as well (in 13 reviews)

  • Great Benefits are offered to employees (in 9 reviews)

Cons
  • strict dress code and nor for at the place (in 14 reviews)

  • MICRO management at the ut-most (in 12 reviews)

More Pros and Cons

140 Employee Reviews

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  1. Featured Review

    Helpful (26)

    Great company to work for. Owners take very good care of employees and care about your growth as an individual.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Uline full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Owners aknowledge and provide the employees with every possible way of providing feedback on how the company is doing, and how it could improve. Profit sharing bonuses are great, as well as performance bonus and raise at the end of the year.

    Cons

    Hours are a bit difficult to manage a work/life balance. My particular shift is at night and it doesn't allow me to get my MBA or have enough time with my family. Great company, but they should definitely look into making a 8-5.

    Advice to Management

    Great management staff at Uline. Plenty of managers on duty allowing for proper training every day. Management treats employees with respect and allows them to create their own path by how much effort they put into their work.


  2. good company

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Uline

    Pros

    Best company I ever worked for

    Cons

    Need to give raises more frequently


  3. Helpful (4)

    Great team to work with

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Recruiter in Pleasant Prairie, WI
    Former Employee - Corporate Recruiter in Pleasant Prairie, WI

    I worked at Uline

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great People Amazing Facilities Structured Process Overall I would say that there are a lot of great people at Uline. Their culture is different than most, which is why they have a long interview process.

    Cons

    Older Technology Long Hiring Process They are not really up to date when it comes to technology, which sometimes causes a problem. The hiring process is often times very slow which could be a problem for someone looking to find a job quickly.


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  5. Helpful (1)

    Warehosue

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warehouse Associate
    Current Employee - Warehouse Associate

    I have been working at Uline full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This place is unlike any other. As long as you do your job correctly there is no problems. They like people who have degrees because it shows commitment.

    Cons

    Warehouse starting hours are hard to manager at first, but if you show passion and do your job correctly you receive better hours


  6. Helpful (1)

    Great Company Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pleasant Prairie, WI
    Current Employee - Anonymous Employee in Pleasant Prairie, WI

    I have been working at Uline full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great company culture. Once you are in the door and hit the ground running you notice that everyone around you is working toward a common goal. Positive interactions with all levels of employees. No slackers here. Great work/life balance which is hard to find.

    Cons

    Interview process can be extensive but it makes sense once you join the organization.


  7. Helpful (1)

    Great but conservative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at Uline full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Local mgmt is good and at a branch level, PA is fantastic. Great pay, bonuses, benefits. Awesome people to work with. Customer minded business for the most part, but has declined in that area this past year.

    Cons

    From a corporate standpoint might as well have a number on the back of your striped jumpsuit. They want you to be a soldier in the herd. Most don't want your opinion if it might rock the boat. Not much room for advancement at the branch level. Hope you like to talk on the phone.

    Advice to Management

    Stand up to corporate for what matters to your employees. Dress down days are great, let WI know it helps with morale. Etc.


  8. Lead

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Uline full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fast paced, fulfilling work environment. Great people to work with.

    Cons

    Minimum advancement opportunities. Would be nice to offer more routes to get normal hours.

    Advice to Management

    Keep promoting your best from within.


  9. Helpful (1)

    SALES EXECUTIVE

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in San Jose, CA
    Current Employee - Sales Executive in San Jose, CA

    I have been working at Uline (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    ABSOLUTELY NOTHING GOOD TO SAY ABOUT ULINE

    Cons

    Ok - lets see: Monday you set 25 appointments for next week, then you go and are MICRO MANAGED LIKE you will not believe. If you leave your chair to go take a pee your Managers need a reason. This place is not a good place to work. They will pay slightly more but you are not going to make bonus pay ... Another note: They advertise this job pays 100k, it does not and will never do so. They lie. They lie and then they lie some more. Another thing: you get tested before hire to the point of thinking they are nuts. You get tested on MS office, and math like calculators have not been invented ! They place is not a good place to work at all !

    Advice to Management

    Your testing is totally outdated and your "system" is not a positive environment to grow sales or retain folks. The best salesfolks will leave you as I did in the first 2 months of employment .


  10. Great work/ life balance. Not so great pay.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Uline

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Stable for those looking for a typical 9-5. Good benefits. Good profit sharing bonuses at end of year. Good work/ life balance.

    Cons

    Lack of serious advancement. Very low individual raises at end of year. Job can become redundant after a while. Cubicle style work environment. Extreme micromanaging culture. High stress at times. Underpaid. Internal politics can be an issue.


  11. Helpful (2)

    Most Unethical and Soulless company imaginable

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Breinigsville, PA
    Former Employee - Customer Service Representative in Breinigsville, PA

    I worked at Uline full-time (More than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Made a handful of life long friends Good holiday bonuses

    Cons

    Oh where do I begin? I was a customer service representative from 2004 to 2012 in the Pennsylvania branch. Initially, I was excited about having a steady paycheck and finding my way in the working world. Then as time went on, I saw Uline for what it is really worth. I relate to an onion, the more layers you peel off, the more it stinks. Uline is all about pretending. They pretend to care about their employees when in reality every single employee there is expendable and is nothing but a piece of meat to the powers that be. The amount of fake caring there is astounding. Sure, they will give employees occasional catered lunches, pot lucks and dress down days but as I said, it is all a charade. They don't really care about you as a PERSON, you are just there to work and work and make money for the company all while being a robot and doing EVERYTHING the "Uline" way. If you have a problem, sure you can talk to management about it privately, but don't expect anything to happen, because it won't. I'm talking about little things such as getting a chair that is more ergonomically correct for your body to larger concerns such as asking to work part time to take care of a personal matter. If CSR's are to do a soulless and thankless job for hours on end at an uncomfortable desk then you think they would at least make you comfortable with a new chair, but no they won't do it because you don't have a legit medical reason and god forbid it doesn't go with the ugly green chair decor everyone else has. i asked for a new chair so I didn't end up with a medical issue but they still said no. Now, let me get to the job itself. As I said, it is a soulless and thankless job. You are a robot to them, you have to sit at your desk and take call after call after call for 8 hours a day. If your lucky enough you can break up that day by doing emails or instant chats. You only get 15 minutes of coffee time a day and if you go over that you WILL hear about it from management. Fact is you need more than 15 minutes to compose yourself and regain your sanity each day. Despite what they say you are truly micromanaged to an unfathomable degree. As a CSR you have multiple weekly metrics to make such as call time, error rate, COW rate (customer ordered wrong) etc. You get a weekly report and if any of those metrics were failed, you again will hear about it from management. When they do confront you about it, they speak down to you like you are a 2nd grader. It is insulting and in no way should any employee be treated like that. The absolute worst thing about working there was having to do everything the "Uline" way. This got me so irate on a nearly daily basis because the management there is unbelievably shortsighted in that they refuse to believe that there is more than one way to perform the functions of your job. Don't ever think about suggesting ways to improve the company or even your own job, you are just wasting your breath. No one there will listen to your ideas because sadly the company keeps doing well and they see no reason to change. The performance of the job was based on "speed, passion and operational excellence". I can give you a specific example of how ideas are not listened to. At one point, CSR's entered orders in the AS400 computer system. It mostly used the function keys on the keyboard to operate. I became very good at using this system. Then one day they developed and implemented a Java based order entry system that was graphically intensive and required use of the mouse. When operational, this system caused a majority of CSR's talk time to increase because the program was sluggish. I asked if I could use the old AS400 and was flat out told i could not, and if I did I would be penalized on my metrics. If they truly care about "speed and operational excellence" then they would let CSR's use the AS400 because they can service customer's faster, but no that logical and simple idea was rejected. Management also makes you turn into a cheerleader while on the phone. Seriously, they want you to sound bubbly and happy to every customer on the phone, even for the most extroverted person that is a near impossibility. The thing I can relate it to is the "corporate accounts payable" lady from the movie "Office Space" If you heard her then you know how ridiculous they wanted you to sound while on the phone. Personally If I were calling, I wouldn't care how the person was on the phone, as long as I got what I wanted then as a customer I'm happy. But again no, they want to control every aspect of your job and make your life truly unbearable while working. For many years, I simply hated working there. It turned me into a person that I hated. I looked around at my co-workers and wondered why they weren't seeing just how unethical this company really is, why they couldn't see it like I did. Overall, they treated employees like they were in kindergarten. Once a year, they would have a customer service week which included puzzles and sometimes arts and craft projects etc. Every year it was based on a "theme". I hated this week as it belittled me even further. The company has no concept of how to treat their employees like ADULTS. At one point, we had to stick party hats....yes party hats on top of our monitors to signal when we were at the bathroom, and if you had to go, you had to first stand up and look around to see how many hats were on monitors to see if you were allowed to go. Are you all catching my drift yet? Uline is privately owned and therefore does not have any stockholders to answer to. The dress code is business professional, which means guys have to wear ties. That in and of itself is not unheard of, what is unheard of is that women have to wear knee length skirts and panty hoes during the winter months and only around Memorial day can they stop wearing panty hoes. Hey Uline this is 2015 not 1950! This dress code is a directive from Liz the owner. Yes, women can wear pant suits but of course they have to match. I'm trying to drive home that this place is run like a cult and it will destroy you if you stay there long enough. For years, it ripped out my heart and soul and stepped on it. Sadly people will still buy from Uline and therefore the company won't ever learn from their litany of mistakes. Ex and current employees can hope that the company culture will change to reflect 2015 but in all likelihood the culture will never change because Liz's children are next in line to take over and when I was there I saw nothing that indicated the antiquated culture would ever change. People who wil succeed at Uline are people who have no self respect and like being "yes" people. It is for people who have no problem being told EXACTLY what to do at their job all while getting sucked into the brainwashing cult that is Uline. It is for people who just want to coast through life and never take any chances on doing something they really want to do! Let's face it, who actually has a goal to work in a call center? Lastly, there were a few instances where Liz the owner sent out an email to everyone essentially spreading her conservative views. I remember one email basically saying that although they didn't vote for Obama, we have to stand behind him....etc etc. In no way shape of form should ANYONE'S political views come out, ESPECIALLY those of the owner! I still to this day can not believe her views. If you think I'm kidding, just take a look at any catalog and Liz always has a small section on a page that contains her viewpoints. If you value your sanity and have even an ounce of self respect then you will not like Uline. After, I left I was immensely happy because I regained my sanity and took control back of my life! This review only covers a fraction of my experiences at Uline, but read the other negative reviews and you will see that I am not the only person to have such a negative experience while working at Uline.

    Advice to Management

    LISTEN to employees!! Some of them actually have good ideas that could benefit the company! Stop treating employees like kindergarteners. Treat them with respect and dignity. Understand there is more than just the "Uline" way to perform a job Stop spreading conservative political views in the catalogs and in company emails. Stop micromanaging! If you make employees less concerned about metrics, then they will be happier at the job and might even perform better.



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