Ulta Beauty Reviews

Updated April 24, 2015
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2.9
1,072 Reviews
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Ulta Beauty CEO Mary Dillon
Mary Dillon
257 Ratings

Pros
  • The employee discount is probably one of the best perks of this position (in 64 reviews)

  • 50% discount on salon services, and 25% discount on products (in 23 reviews)

Cons
  • I don't have a very good work/life balance because I'm always at work (in 25 reviews)

  • Upper management is not always aware of activities that go on in the store (in 52 reviews)

More Pros and Cons

Employee Reviews

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  1. Featured Review

    Helpful (3)

    I've been with the company a little over a year and have gone through 4 promotions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Ulta Beauty full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work hard and get rewarded. Satisfying job. Love seeing my efforts get recognized. I worked extremely hard and went from a prestige manager to a store manager.

    Cons

    None. If you put in the work, you will be rewarded.

    Advice to Management

    Continue developing talent. It's absolutely working.

  2. arch expert

    • Senior Management
    • Culture & Values
    Current Employee - Arch Expert in New York, NY
    Current Employee - Arch Expert in New York, NY

    I have been working at Ulta Beauty

    Positive Outlook
    Positive Outlook

    Pros

    Gratis is the best part of the job

    Cons

    Managers are based off favoritism

    Advice to Management

    Unrealistic goals

  3. Benefit arch expert

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Arch Expert in Davie, FL
    Current Employee - Arch Expert in Davie, FL

    I have been working at Ulta Beauty part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    It's a fun atmosphere if you love playing with makeup and helping educate guest on products. As an arch expert you get tips from services and gratis as well. You can start as a part time and work your way up to full time so there's room to grow.

    Cons

    Understaff,sometimes you have to do brows and try to help other guests at the same time which is frustrating. As an arch expert you have to concentrate on selling benefit products and reaching goals which can be difficult if you're not a pushy seller.

    Advice to Management

    Help the brow bar reach their goal, recommend benefit products

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. As a Merchandise and Service Coordinator I was responsible for the weekly marketing changes as well as all inventory.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Merchandise & Service Coordinator in Salt Lake City, UT
    Former Employee - Merchandise & Service Coordinator in Salt Lake City, UT

    I worked at Ulta Beauty full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good atmosphere. Good upper management.

    Cons

    Sub-par training. Could improve customer experience.

  6. Great Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ulta Beauty full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great access to knowledge, Fun environment, 25% discount and often receive gratis to try out new product. Great informational videos to help learn about the company and the "Ulta" way of doing things.

    Cons

    Since Ulta is a "one stop beauty destination" there are many diverse brands and it can be overwhelming to learn all of them quickly. The customers do tend to get upset if you are unaware of the particular brand they are looking for.

    Advice to Management

    Allow new associates time to watch all training videos/ brand videos before they start their first shift on the sales floor.

  7. Prestige Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Ulta Beauty full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Amazing people to work with with room to grow. Good benefits. Nice discounts.

    Cons

    Hours are constantly cut. Always feel understaff. Task cant get done and customers are not given the best experience.

    Advice to Management

    Give stores more hours to get tasks done

  8. merchandise manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ulta Beauty full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Theres great chance for advancement.

    Cons

    Not enough training for new management.

  9. I loved it because of the variety of products and mostly cheerful and curious customer-base.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Prestige Consultant in Northborough, MA
    Former Employee - Prestige Consultant in Northborough, MA

    I worked at Ulta Beauty part-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Store has a great product variety. Hard to be bored here. While I was there, my coworkers were all team players. When I left, those recently hired clearly were not. The result was a lowered moral seen throughout the store employees.

    Cons

    Scheduling was a constant struggle. Unpredictable and managed poorly. If the screening process when hiring is not taken seriously, bad people can bring the store down.

    Advice to Management

    Better scheduling needs to be more of a priority. Rotate weekend shifts, try to make predictable schedules, and be careful when deciding to hire people with unpredictable availability. Easier than it sounds, but companies can do it. Whole Foods does it gracefully for example. Having staff on hand at a store like Ulta is integral to customer satisfaction scores.

  10. Helpful (1)

    Beauty advisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Ulta Beauty part-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I get to meet awesome people and enhance they're beauty.

    Cons

    They need to hire full time cashiers.

  11. Senior Designer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ulta Beauty full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    People, Talent, Doing what I love to do

    Cons

    horrible lazy leadership, bad location, restocking, ordering, schedule

    Advice to Management

    Make sure that you are watching them at all times, they have a way of getting one over on you

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