Ulta Beauty Reviews

Updated September 19, 2014
Updated September 19, 2014
732 Reviews
2.7
732 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Ulta Beauty CEO Mary Dillon
Mary Dillon
129 Ratings

Review Highlights

Pros
  • The employee discount is probably one of the best perks of this position (in 51 reviews)

  • Great employee discount on product as well as salon services (in 38 reviews)


Cons
  • Upper management is way out of touch with how the store actually functions (in 43 reviews)

  • You will be part-time indefinitely, and NEED to have another source of income (in 39 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    ULTA beauty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Ulta Beauty

    Pros

    lots of gratis. amazing customers.

    Cons

    run like a cvs store rather than cosmetic store. poor management. high school drama and gossip. no team efforts people always trying to knock you down.

    Advice to ManagementAdvice

    Get people that know the cosmetic industry. make sure you can manage and support a team not knock them down

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    ulta is a pretty good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Cashier  in  Greensboro, NC
    Current Employee - Lead Cashier in Greensboro, NC

    I have been working at Ulta Beauty full-time for more than a year

    Pros

    you can meet long term friends, plus you get to play around with make up.

    Cons

    it can get boring. there is not much to do.

    Advice to ManagementAdvice

    nothing, management is pretty good

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    expected something different...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Manager
    Former Employee - Associate Manager

    I worked at Ulta Beauty full-time for less than a year

    Pros

    25% discount
    Can use your discount in combination with your loyalty rewards

    Cons

    GM's never leave their office, no training...focus placed on tasking not the customer ...gossiping/cattiness...no payroll hours! Only 2 people closing on a busy Saturday...

    Advice to ManagementAdvice

    my GM never left her office...she never walked her sales floor to ensure things were getting done...from 8am-5pm she was locked in the office...the schedule would change every week so she would never close...some weeks she only worked 30 hours...it was a disaster but I've heard from co workers at other stores this is the norm...GMs are really office managers...even on busy weekends...
    DMs need to be more aware of what's going on in their district...their is no training available and you only move up if you have a "polished look" or by some chance you get promoted out of desperation...the fact that their are so many open positions across the board should be an indication that the company has issues...the turnover rate is horrendous...this allure of the discount couldn't keep me there...
    And the clientele is terrible too...I had a lady yell at me because she couldn't use her 20% coupon on a naked palette when she already had redeemed $12 off in rewards points! I told her the coupons do not apply to prestige! I can't!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Don't plan to grow with this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Prestige Manager  in  Atlanta, GA
    Former Employee - Prestige Manager in Atlanta, GA

    I worked at Ulta Beauty full-time for more than a year

    Pros

    Good pay compared to other retail stores. Employee discount. Gratis.

    Cons

    The employees have to be the police of the store making sure theft doesn't occur.

    Advice to ManagementAdvice

    I couldn't believe what store managers were getting away with. There isn't enough overview at this company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Better love your team... The phrase "Work-Homelife Balance" in this case is your store being your Homelife!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Ulta Beauty full-time for more than 8 years

    Pros

    The people! Great sense of community. Discount. Gratis. Education through Vendors who really do love their lines. Expansion = opportunity and growth. Decently supportive HR and LP departments.

    Cons

    Too much to do with NO way to do it (no payroll, crap pay = crap employees, etc). Corporate completely out of touch with reality. Put on a show when they come in, yeah everything's just great! Not enough training. Not enough hours. Not enough money.

    Advice to ManagementAdvice

    Do surprise visits. Don't invite the DMs. See what's really happening in your stores. Ask the opinion of store management... They know (and care!)... It would be nice to feel like you cared what they have to say, other than a "culture survey".

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Toxic GM/DM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Salon Professional
    Current Employee - Salon Professional

    I have been working at Ulta Beauty full-time for more than 5 years

    Pros

    Great benefits considering I may need 'em for therapy since the stress level I've experienced while working here is through the roof.

    401k that the company matches up to 3%

    Cons

    Oh, where do I even begin?

    Advice to ManagementAdvice

    Every manager should have their own email account/access to upper management since there are a lot of toxic GM's working for this company. I've never had such an awful GM or DM in my history of working for Ulta. Thankfully the GM was transferred to another location, because I was extremely close to leaving and taking my business and book to another salon that actually appreciates their employees.

    Don't expect your employees to follow the cultures and values when upper management does not.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8.  

    Fun first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Beauty Consultant  in  Greensboro, NC
    Current Employee - Beauty Consultant in Greensboro, NC

    I have been working at Ulta Beauty part-time for more than a year

    Pros

    Training was fun and easy, get to be the first to know about sales and make up,free samples and ocassionally free make up

    Cons

    no room for advancement, compensation and benefits were not the best

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager  in  Aventura, FL
    Current Employee - Operations Manager in Aventura, FL

    I have been working at Ulta Beauty full-time for more than 3 years

    Pros

    Friendly, family oriented work environment

    Cons

    Same as everything, corporate doesn't give enough hours to the store to schedule.

    Advice to ManagementAdvice

    Take time training new employees

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Very complex place to work, the discounts are the best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Ulta Beauty part-time

    Pros

    You will always be busy, management is tolerable, there is opportunity to move up. Maybe not as fast as you would like but it is definitely a start

    Cons

    pay, the customers can be very nasty during holiday time. the hours are very scarce. I had 2 managers quit while I was working here in the first 2 months.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    2009 Retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hair Designer I  in  Estero, FL
    Current Employee - Hair Designer I in Estero, FL

    I have been working at Ulta Beauty full-time for more than a year

    Pros

    Constant flow of new clients

    Cons

    Small work space, manager picked favorites, retail required for full commission

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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