Umpqua Bank

www.umpquabank.com
Employer Engaged

Umpqua Bank Reviews

Updated February 16, 2015
Updated February 16, 2015
75 Reviews
3.4
75 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Umpqua Bank President, CEO, and Director, Umpqua Holdings and Umpqua Bank Ray Davis
Ray Davis
54 Ratings

Review Highlights

Pros
  • Work-Life Balance, Learning Opportunities, Company Culture, Community Investment (in 5 reviews)

  • Associates are empowered to make decisions without asking permission for everything, which gives us a feeling of ownership and responsibility (in 4 reviews)


Cons
  • My first week 4 people were fired in front of me, including upper management (in 6 reviews)

  • They hire you on as a Universal Associate which means you are a teller (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Time for Davis to go.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Umpqua Bank full-time (more than 5 years)

    Pros

    Good marketing and PR and HR

    Cons

    Executive Leadership - Mr. Davis

    Advice to ManagementAdvice

    Ray Davis has exhausted his time in the spotlight. He is out of touch with what it will take to run a larger organization. His ways of leading are not scalable and his style of interaction with his direct reports is down right rude. I can't tell you how many times he calls his direct reports out of important team meetings because he has something deemed more important for them. Makes the people sitting in the conference rooms very frustrated. It's demeaning behavior.

    Doesn't Recommend
    Negative Outlook
  2.  

    Universal Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Universal Associate in Olympia, WA
    Former Employee - Universal Associate in Olympia, WA

    I worked at Umpqua Bank

    Pros

    Banking hours, paid holidays, higher interest rates on savings and checking accounts, waived service charges, good network of people.

    Cons

    You forfeit all referral money within 30 days of termination.

    Advice to ManagementAdvice

    Mangers should have to close at least once a week, showing they are a part of the team.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Bank Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bank Manager in Novato, CA
    Former Employee - Bank Manager in Novato, CA

    I worked at Umpqua Bank full-time (more than a year)

    Pros

    Community Bank with free cookies.

    Cons

    No room to move up.

    Doesn't Recommend
    Neutral Outlook
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  5.  

    The people are great - The upper management needs to listen to them

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Umpqua Bank full-time (more than 5 years)

    Pros

    Innovative
    Great, hard working people
    Different that the norm
    Fast paced

    Cons

    Too much emphasis on growth
    Marketing is everything
    Not enoug attention paid to peope who are closest to customers

    Advice to ManagementAdvice

    SLOW DOWN! Listen to the people who touch the customers. Don't try to sell everyone who walks in the door a new product. Your marketing strategy is great, but it is not the only thing that matters.

    Recommends
    Positive Outlook
  6.  

    Great Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Umpqua Bank

    Pros

    Great company to work for that actually cares about you as a person

    Cons

    Retirement plan options are slim pickings

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    $20B community bank? Yeah right.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Spokane, WA
    Former Employee - Anonymous Employee in Spokane, WA

    I worked at Umpqua Bank full-time (more than 8 years)

    Pros

    If you want to just show up an earn a check, this is probably a good place.

    Cons

    Management is very bad. They have grown so fast, so quick, the management teams are very poor leaders and most of the upper management is constantly lying to the regular employees about the company's future to keep them doing their job and not quitting. They force "culture" down your throat, but it's easy to see that many managers don't care or take it seriously, and conspicuously have frequent "phone calls" they have to attend during the morning brain washing (MoMo wooo!)

    Advice to ManagementAdvice

    Stop playing games with employees and try treating them like you say you treat cusomters.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Worst Bank Ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Universal Associate III in Portland, OR
    Former Employee - Universal Associate III in Portland, OR

    I worked at Umpqua Bank

    Pros

    I would say that the cookies on Friday for customers is a nice touch.

    Cons

    Branch or "Store" management is terrible.

    Advice to ManagementAdvice

    Quit pretending that you are important. You run a "store". Just like a 7/11.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Variablity in processes and procedures.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Umpqua Bank

    Pros

    Culture appears to be geniunely upbeat, and motiviating. Have had the opportunity to meet some amazing Legacy Umpqua Employees. The store designs are different than your typically bank. They encourage activity in the branches to draw outsiders in. Some activities I have been privy to are yoga classes, wine tasting events, karoke, and kids pumpkin carving events.

    Cons

    Like I said Legacy employees were great, encompassed culture. Now growing so fast that they are losing that genuine Umpqua Culture. Umpqua has aquired several bank in the last several years and have inherited the culture of other institutions which makes it hard to keep the original Legacy Umpqua Based culture alive. There are great variations in leadership, my area managers had there own little click and were pretty unrelenting to their employees.

    Advice to ManagementAdvice

    Get the culture in check, growing too fast and losing site of what Umpqua was truly about. Know the people who are leading your areas, these leaders are very damaging to the culture you are trying to keep alive.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Growth company . Image is everything

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Management
    Current Employee - IT Management

    I have been working at Umpqua Bank

    Pros

    Growth, Growth, Growth,....great opportunities for driven to succeed.

    Cons

    Growth, Growth, Growth,....great challenges of not enough time to do the job right the first time

    Advice to ManagementAdvice

    Consider a little more focus on reality of the hard work of building IT foundations instead of focusing on the facade.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    I no longer work for Umpqua. If I had known prior to my hiring they bought Stirling and Umpqua would be dissolved

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Universal Associate II in Lynnwood, WA
    Current Employee - Universal Associate II in Lynnwood, WA

    I have been working at Umpqua Bank full-time (less than a year)

    Pros

    Branches are small allowed to be more personal.

    Cons

    Because everyone does the same job "universal associate " it causes extreme competitiveness. Not enough business to meet the goals. Even though they say no pressure no selling wrong. It's highly suggested you upsell everything NO MATTER WHAT. we were micro mgmt. our mgr. wanted to talk to the customer before they left to make sure I SOLD them everything possible. No accountability for personal space people came and went no direction or guidance coworkers cheated to make their numbers. And mgmt did nothing.

    Advice to ManagementAdvice

    Allow seasoned employee to grow. Stop belittling the more mature aged employee. So micro managing. Allow for equal employee treatment. Favoritism was apparent. HR didn't help when enviroment became a hostile work place.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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