Umpqua Bank Reviews

Updated June 30, 2015
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3.4
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Umpqua Bank President, CEO, and Director, Umpqua Holdings and Umpqua Bank Ray Davis
Ray Davis
58 Ratings

Pros
  • Good work/life balance, great environment, company culture (in 5 reviews)

  • Work-Life Balance, Learning Opportunities, Company Culture, Community Investment (in 3 reviews)

Cons
  • Lack of leadership in some areas and upper management feels that middle managers are responsible for leading without support (in 6 reviews)

  • They hire you on as a Universal Associate which means you are a teller (in 4 reviews)

More Pros and Cons

87 Employee Reviews

Sort: Popular Rating Date
  1. Umpqua Bank UA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Universal Associate in Seattle, WA
    Former Employee - Universal Associate in Seattle, WA

    I worked at Umpqua Bank

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Company Culture and community service opportunities

    Cons

    Growth of the company overwhelmed the companies resources.


  2. Great company to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Umpqua Bank

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Laid back, a lot of perks. It has a great culture and the customers were great. It wasn't a sales environment so it was great.

    Cons

    The management was sloppy sometimes. If you had a bad manager, there wasn't really anyone who could hold them accountable unless everyone on their team reported it.


  3. Great benefits, and culture that empowers the associates

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loan Support Specialist in Roseburg, OR
    Current Employee - Loan Support Specialist in Roseburg, OR

    I have been working at Umpqua Bank (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Benefits. Great vacation time earnings. Amazing volunteer program which allows you to get paid for up to 40 hours of volunteer time.

    Cons

    No PTO. High work volume which calls for extra hours at the last minute and having to work weekends. Promotions and raises are scares. Raises don't keep up with inflation.

    Advice to Management

    Keep raises inline with associates responsibilities and experience. A new hire should not make more than someone with 5+ years experience. Value the associates enough to give raises when new responsibilities and job functions are given instead of calling them a lateral move to avoid giving them a raise.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Changes, changes, changes

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Umpqua Bank

    Neutral Outlook
    Neutral Outlook

    Pros

    Pay and incentive is good.

    Cons

    System conversion was a mess, still is. Unhappy customers and disillusioned upper management.


  6. Universal associate

    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Umpqua Bank full-time

    Pros

    Great culture and motivational leaders who will support you in reaching company and individual goals. Exciting growth and product lines. Great focus on client relationship and doing the right thing for the customer and employees

    Cons

    Difficulties within new markets and adapting to the changes necessary for growth in the new markets. Small bank mentality, relying on past experiences in established markets.


  7. Nice & To the Point

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Umpqua Bank

    Pros

    Etiquette; Thorough Questioning; Offered Water/Coffee Off-the-Bat; Considerate - open conversation & did not have to condescend nor pretend to communicate my interest in the job.

    Cons

    Understaffed; Problem-Solving Expectations; Didn't know that I should've been more prepared to convince them to give me a job.

    Advice to Management

    Insist on Paying for the Professional Wardrobe up to $500 worth), Mention Details of Getting Benefits, & Especially Volunteer Work to Better Represent Umpqua Bank, Motivate Potential Employees to Work Well & To Create a Better Place For Everyone.


  8. Helpful (1)

    PM Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Portland, OR
    Current Employee - Analyst in Portland, OR

    I have been working at Umpqua Bank full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great co-workers. Great boss. Fun people.

    Cons

    Zero incentives. Poor upper management. Poor project management. Awful use of resources.

    Advice to Management

    Get a clue.


  9. Good pay, poor management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Spokane, WA
    Former Employee - Customer Service Representative in Spokane, WA

    I worked at Umpqua Bank

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Awesome pay and benefits, treated like adults and given freedom to have cell phones and take care of personal tasks as long as it didn't interfere with job. Npt like other call ccenters where you have to follow strict rukes and treated like you're in High school

    Cons

    Managers don't look for solutions and if you are disliked by upper management, you get picked on.


  10. Worst bank I have ever worked for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Universal Associate III in San Francisco, CA
    Former Employee - Universal Associate III in San Francisco, CA

    I worked at Umpqua Bank

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    did not immediately lay off current employees of bank they merged with.

    Cons

    "universal" job titles create less opportunity for growth or pay increase based on merit, low pay, merge process was messy and often unethical, accounts offered are nothing special and hard to sell, system glitches became a part of procedure and were never fixed, being forced to call myself an "associate" and the branch a "store" made me feel easily expendable and less proud of my profession

    Advice to Management

    Ray Davis needs to retire faster.


  11. Fun but ultimately a waste of time.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Universal Associate in Seattle, WA
    Former Employee - Universal Associate in Seattle, WA

    I worked at Umpqua Bank full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    It was fun, but more geared towards those early in their career.

    Cons

    Lack of upward mobility. Lack of stability and direction. Heavy politics ...a lot of time is spent in looking good vs actually being good.

    Advice to Management

    Pick a direction and culture.... Communicate it clearly companywide and stay the course.



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