Umpqua Bank

  www.umpquabank.com
  www.umpquabank.com
Work in HR? Unlock Free Profile

Umpqua Bank Reviews

Updated September 18, 2014
Updated September 18, 2014
55 Reviews
3.5
55 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Umpqua Bank President, CEO, and Director, Umpqua Holdings and Umpqua Bank Ray Davis
Ray Davis
41 Ratings

Review Highlights

Pros
  • fun, great benefits, decent pay, work/life balance (in 5 reviews)

  • Associates are empowered to make decisions without asking permission for everything, which gives us a feeling of ownership and responsibility (in 4 reviews)


Cons
  • Very political upper management (in 5 reviews)

  • The training provided for anyone other than a Universal Associate is terrible (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Community bank with great vision and many associates who try to achieve that vision

    • Senior Management
    • Culture & Values
    Current Employee - Anonymous Employee  in  Portland, OR
    Current Employee - Anonymous Employee in Portland, OR

    I have been working at Umpqua Bank full-time for more than a year

    Pros

    Benefits are pretty darn good! Besides your typical health insurance, 401(k), etc., the company offers the following: 40 hours of paid time off to volunteer, Trimet pass reimbursements, and professional dress advances, to name a few. The company also has a lot of good associates that bring a lot of great experience with bigger and more mature companies to the table. Many of the associates are very passionate about working for the bank and want to go above and beyond every day and work together to help each other out to get the job done. Growth potential within the company is also excellent. Although there is no formal mentorship programs in place, there are many good managers who ensure that they find out what their associates' short and long term goals are and they help them get there, even if it means moving outside their current department eventually.

    Cons

    The bank is big on culture, but with the acquisition of Sterling, the culture is struggling a little bit. Everyone is working hard (on both sides) to combine teams, take on new processes, and yet still get the job done and it is weighing on everyone. There is a lot of extra work being done and sometimes it is daunting. Also, the bank still struggles with some old-school mentalities. For instance, although work from home opportunities are offered in certain instances, it is not consistent and probably isn't nearly enough to remain competitive with other companies that offer the benefit. A lot of times it is up to individual managers to determine if they offer work from home. Therefore, some have no problem with it and some you have to nearly beg to work from home for a day. Also, despite the integration activities going on, there is a lot of overwork anyways and a lot of people do not feel they are paid fairly for the amount of hours that they put in.

    Advice to ManagementAdvice

    Offer more work from home opportunities where it is possible, offer better work-life balance for salaried areas.

    Recommends
    Approves of CEO
  2.  

    Great little bank that is growing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Direct Lending Loan Support Specialist  in  Beaverton, OR
    Former Employee - Direct Lending Loan Support Specialist in Beaverton, OR

    I worked at Umpqua Bank full-time for more than a year

    Pros

    Great manager and co-workers. Has a family feel to the organization.

    Cons

    Due to merger and drop in home loan activity they experienced several layoffs in 2013.

    Recommends
    Approves of CEO
  3.  

    Worst bank job ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Universal Associate III
    Former Employee - Universal Associate III

    I worked at Umpqua Bank full-time for less than a year

    Pros

    The hours were great, 9-5, Mon-Fri.

    Cons

    The worst computer system I have ever seen used in a business setting. It was a step up from a type writer, which they made us use! Who still uses a typewriter!? The job was a joke, there is no commission to be made. They hire you on as a Universal Associate which means you are a teller. Completely lied to me about the job and forced me to do work that a 3 year old could do. The management is beyond gossip queens, everyone was out to get someone else fired. My first week 4 people were fired in front of me, including upper management. The HR department is corrupt and forces people to lie about their meetings. I watched a girl move from Portland to SF, to be accused of something she didn't do, HR told her to tell everyone her father had a heart attack, when they actually flew her home to punish her. This has to be the worst company I have ever worked for, I am embarrassed to say I was ever employed by these corrupt jerks. If you get offered a job in the Bay Area, run away, fast and never look back. Oh and if you interview at Walnut Creek, be warned, they are liars, corrupt, two faced, rude, will talk about your personal HR issues with staff, and completely try to break you down with their fake sense of entitlement from their positions.

    Advice to ManagementAdvice

    Stop promoting liars, and managers that abuse their associates verbally. Get the culture BS in California to work as it does in Oregon. Upgrade the computers and systems to be competitive with the market. And not housing associates Licenses is a great way to get people to leave.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 3 people found this helpful  

    Great at first, but struggling with Sterling merger

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Umpqua Bank

    Pros

    The company culture is one of empowerment. There is a lot of room for career growth if you are willing to work hard and put in the time. The people are fantastic and great to work with.

    Cons

    With the Sterling merger, company politics have become prominent. The culture is being diluted as a result of compromise with retained leadership. Pay is not at market for comparable positions and the company is slow to address. Even with large turnover, no adjustments have been made. Lack of leadership in some areas and upper management feels that middle managers are responsible for leading without support.

    Advice to ManagementAdvice

    The Umpqua Culture is amazing. Please don't let the politics of the Sterling merger take away from the World's Greatest Bank. Listen to the feedback about executive management. If you get multiple complaints about an executive, there is some truth behind it.

    Negative Outlook
    Approves of CEO
  6. 2 people found this helpful  

    No longer a community

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Universal Associate
    Current Employee - Universal Associate

    I have been working at Umpqua Bank full-time for more than a year

    Pros

    It is a banking job.

    Cons

    The Sterling merger is proving to be a horrible match with Umpqua. Done are the days of a community bank, it is all about profit numbers now. Cold calling is being pushed harder then ever and as other reviewers have said it is all about politics in this company. HR is not available for associates, you can only talk to your manager or risk retaliation for trying to go higher. Umpqua was once a good thing but now we are just one of the big banks.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Universal Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Universal Associate  in  Seattle, WA
    Current Employee - Universal Associate in Seattle, WA

    I have been working at Umpqua Bank full-time for less than a year

    Pros

    fun, great benefits, decent pay, work/life balance

    Cons

    Technology is super slow for being the Worlds Greatest Bank, Slow at times between customers, Lack of training.

    Advice to ManagementAdvice

    Be nice to have actual hands on training than just listening to how it's done.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Not bad, but NOT "the world's greatest bank"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Umpqua Bank full-time

    Pros

    You get to be more than just a teller. Great place for people new to banking because the company invests in training its retail employees. This makes even the low-end jobs more interesting and challenging because you will learn more than at other entry-level banking jobs.

    Cons

    The bank force feeds its "culture" to its employees. It's very cultish, and advancement depends heavily on how well you talk the talk. Chronic under-staffing issues and inadequate pay. Claims to be a community bank, but it's really no different from others.

    Advice to ManagementAdvice

    Stop spending so much money on your retail stores and use it to compensate employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Hard work not enough pay and politics decides who moves ahead

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Universal Associate II
    Former Employee - Universal Associate II

    I worked at Umpqua Bank full-time for more than a year

    Pros

    Good incentives, get to learn everything in banking as entry level employees, fun events

    Cons

    Way too much work put on shoulders of employees with embarrassing pay rate and nonexistent promotions. Politics decides who gets what not how hard you work

    Advice to ManagementAdvice

    Pay your universal associates more competitive pay. They work extremely hard to be "empowered" to be so universal and they don't even get paid nearly as much as a new accounts person somewhere else. Also HR should be made more readily available to all associates because politics within the bank can make it hard to speak out about unfair practices and inappropriate "professional" relationships.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Easy, Relaxed, No Pressure, No Stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Umpqua Bank full-time

    Pros

    No pressure, no stress, no sales pushy. Fun environment to work, balance and work life is great.

    Cons

    Commission isn't great, and gets boring due to same job function everyday.

    Advice to ManagementAdvice

    Have promo days, offer better raises, and better commission struture.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great bank to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Universal Associate II
    Former Employee - Universal Associate II

    I worked at Umpqua Bank full-time for more than a year

    Pros

    Good work/life balance, great environment, company culture

    Cons

    Can be difficult to create a career path, takes a long time to be promoted

    Recommends
    Positive Outlook

Worked for Umpqua Bank? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.