Umpqua Bank Reviews

Updated August 29, 2015
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Umpqua Bank President, CEO, and Director, Umpqua Holdings and Umpqua Bank Ray Davis
Ray Davis
67 Ratings

Pros
  • Good work/life balance, great environment, company culture (in 5 reviews)

  • Work-Life Balance, Learning Opportunities, Company Culture, Community Investment (in 3 reviews)

Cons
  • Lack of leadership in some areas and upper management feels that middle managers are responsible for leading without support (in 6 reviews)

  • They hire you on as a Universal Associate which means you are a teller (in 4 reviews)

More Pros and Cons

101 Employee Reviews

Sort: Popular Rating Date
  1. Moved on

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Universal Associate in Modesto, CA
    Former Employee - Universal Associate in Modesto, CA
    Recommends
    Positive Outlook

    Pros

    Great place to work for all

    Cons

    Need more pay only 40 hours per week hard to support a family.


  2. Not the worlds greatest!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Associate III in Washington, DC
    Current Employee - Universal Associate III in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Umpqua Bank full-time (More than 10 years)

    Pros

    40 hours off a year to volunteer, this is most likely the high point for this company, but it's all in for outward appearances.

    Cons

    Too much responsibility not enough pay! 10 years with the company exceeding goals and winning awards, I don't even make 15 an hour!!!

    Advice to Management

    Pay what we are worth!! I was most valuable banker many times! And my pay does not reflect this!


  3. Helpful (1)

    Great company headed in the right direction.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Associate III in Spokane, WA
    Current Employee - Universal Associate III in Spokane, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Umpqua Bank full-time (More than 5 years)

    Pros

    Plenty of opportunities to grow within the company and a great education reimbursement program. They are willing to invest in those that are looking for a career.

    Cons

    Not every store is looked at individually. Some may have less lobby traffic with adequate help, but those with more lobby traffic have the same help as those that are less busy.

    Advice to Management

    Pay attention to what the frontline has to say.


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  5. Helpful (1)

    Disorganized Transition

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Associate
    Current Employee - Client Service Associate
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Umpqua Bank full-time (More than a year)

    Pros

    Great people, culture is in the right place - very community focused. Management is quick to recognize hard work and rewards it appropriately (at least in my dept.) Most employees are very willing to help you if needed.

    Cons

    Internal technology is very behind the times. Merger has been a struggle and upgrades to systems are not nearly the step-up anticipated. Makes doing ones job often take much longer than the industry standard, & consequently impacts customer service. Movement upward and laterally has also proven much more difficult than anticipated for multiple reasons. Understandably, the company still has much to do, and so hopefully more opportunities will be available.

    Advice to Management

    Spend the money - simplify and upgrade internal systems. Know / research the markets better in which the company is attempting to expand. Front line associates need varying position titles and more ability for promotion / upward movement.


  6. Fun at Umqua

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Worker in Spokane, WA
    Former Employee - Worker in Spokane, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Umpqua Bank full-time (More than 3 years)

    Pros

    Pays well for this area at least for the job I had. People are really friendly. Customer oriented.

    Cons

    Other than I'm not working there. I can't think of any. They always treated me right.


  7. Mortgage Division

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Loans close on time. Fulfillment seemed to work, and the pricing was always competitive. Great group of people overall highly experienced and caring.

    Cons

    There were some problems in the mortgage division after the merger from Sterling to Umpqua, but I believe they are fixed now.


  8. QA at Umpqua Bank

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Analyst in Pembroke, MA
    Former Employee - Quality Assurance Analyst in Pembroke, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Umpqua Bank (Less than a year)

    Pros

    Great Company to work for. A great comfortable professional place to work.

    Cons

    I don't really consider it a con, but there are many hours to be worked. I personally loved it.


  9. Universal Associate II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Associate II
    Current Employee - Universal Associate II
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Culture, coworkers, coffee daily, cookie Friday

    Cons

    I have been in banking for over 17 years and only in this position for three months. It has been the worst three months ever. The management is terrible and very under staffed. This has caused a lot of problems and undue stress. I have been coming home every night in tears. Never in my career have I had this happen.

    Advice to Management

    Realize that the employees are grown people, not children. Hire more employees.


  10. Administrative Assistant

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    40 hours of paid volunteer time

    Cons

    Only accrued 10 days of a vacation for the first 3 years


  11. Umpqua Bank UA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Universal Associate in Seattle, WA
    Former Employee - Universal Associate in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Company Culture and community service opportunities

    Cons

    Growth of the company overwhelmed the companies resources.



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