Union Bank N.A. Reviews

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Union Bank N.A. President & CEO Masashi Oka
Masashi Oka
3 Ratings

Pros
  • Union Bank is a good place to work for where they value work-life balance and employee goals (in 25 reviews)

  • They provide good benefits, retirement plan (if employment exceeds 5 years), upward mobility and opportunities to shine (in 15 reviews)

Cons
  • Senior management expects champagne results on a beer budget (in 16 reviews)

  • Extreme disconnect with upper management (in 16 reviews)

More Pros and Cons

6 Employee Reviews

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  1. Sr. Relationship Banker

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Senior Relationship Banker in San Jose, CA
    Current Contractor - Senior Relationship Banker in San Jose, CA

    I have been working at Union Bank N.A. as a contractor (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great working environment. Company and upper management really care about the employees. Good health care and 401K benefits. Has a good work/life balance. Pays higher salary compared to other banks.

    Cons

    Does not do a well job of promoting from within. Because of the small size of company it can be difficult to excel in career and at times may need to relocate due to position. Took away pension plan which was offered in the past. Company always going through changes with lots of employee changes.

    Advice to Management

    Work on your internal employees and advance their career by promoting within and offering more training to excel the employees into higher positions to follow their career path.


  2. Helpful (7)

    Outdated business model and technology with politics outweighing performance for opportunities to advance.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in San Jose, CA
    Former Employee - Branch Manager in San Jose, CA

    I worked at Union Bank N.A. full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    They pay above industry average for most positions. Had a nice benefit package with 401k, medical, dental, vision and some employees have opportunity for pension benefits depending on date of hire.

    Cons

    Archaic systems that make providing best in class service a real challenge. Tenured employees who are resistant to change slow down actual growth and create an environment where rewards are determined by politics instead of performance and merits.

    Advice to Management

    Consider eliminating unnecessary layers of management in order to re-allocate budget for increased staffing in customer facing roles and take action on employee feedback.


  3. Helpful (2)

    Nothing more rewarding than a bank who invests into their own people.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Service Specialist in San Jose, CA
    Current Employee - Branch Service Specialist in San Jose, CA

    I have been working at Union Bank N.A. part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The bank tries hard to invest into their own people by providing professional training, seminars, and mentors. Unlike other top retail banks, Union Bank gives opportunities to their own qualified employee's first before anyone else. Things like community involvement, philanthropy, and volunteering is required for every employee who works of the bank. In addition, the networking atmosphere and the company's intranet is what differentiates this bank amongst the other competitors.

    Cons

    One drawback about Union Bank is that it doesn't formally train their employee's for any sort of certifications. Six Sigma, Financial series, and NMLS certified are the only licenses/certifications I can think that the bank offers/reimburses. Things like getting you Project Management License, technical computer licenses, or any formal training is not offered off the top of my head.

    Advice to Management

    Offer more training avenues for the employee's and allow a better internship program for rising college students working in the bank.


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  5. Helpful (8)

    SRB

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SRB in San Jose, CA
    Former Employee - SRB in San Jose, CA

    I worked at Union Bank N.A.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    10 minutes to get to work

    Cons

    This bank is a complete joke. The business model is based on cold-calling/canvassing hoping for a miracle that someone will actually do business with us. Ironically even if we win their business and they apply for a loan, there is a great chance it will be declined for the most stupid reasons: credit report shows late payment on a gas card 3 years ago OR not having enough income (even tho they have $500k deposit and the loan is only $200k), Incidently, declined borrowers have no problem getting loans elsewhere with better rates/fees. Even employees get their loans from other banks because they get better deal. There seems to be an endless amount of new forms to complete for tracking sales. Not to mention endless conference calls to discuss sales and best practices where the SRBs just bs everything. I worked for other banks and i don't recall one conference call. When someone makes a credit card sale, it's celebrated and emailed to all the bankers. Ironically, for a bank that's been around for 150 years, it doesn't have it's own credit card department. The products are inferior to other banks' products. The company is delusional about the bank being the best. Why would someone open a checking account with union bank with same fees/requirements like Wells/chase/BofA when our locations are very limited, almost non-existent compared to the real banks? Nobody cares about the stupid slogan, "doing right, it's just good business" . The technology is inferior and non-intuitive. It seems like the company grabbed a bunch of high school students to develop it with no insight of how banking works. When WAMU left the banking world, union bank should've bought their technology. The turnover for SRBS is very high but they don't care. We're all expendable. Marketing team. What marketing team??? Where are the tv commercials so people will recognize us?? We have radio ads that are ineffective. The marketing team are branch employees going around businesses like Jehovah's Witnesses. And like Jehovah's Witnesses, we are annoying. Upper management will use their level to intimidate (by using mind games) the folks below them. Someday this pretend bank will be out of business.

    Advice to Management

    Hey Management, read my above review.


  6. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Teller in San Jose, CA
    Current Employee - Senior Teller in San Jose, CA

    I have been working at Union Bank N.A. full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Provide great training for tellers. Part time positions have flexible work schedule great for students.

    Cons

    No opportunities for growth. Entry level positions have low annual pay increase.


  7. Their specialty lending groups are great places to work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in San Jose, CA
    Former Employee - Vice President in San Jose, CA

    I worked at Union Bank N.A.

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    The people. All the professionals in the specialty lending groups were consistently bright and fun to work with. They hired the best, as evidenced by the high percentage of employees who would receive job offers from customers.

    Cons

    Occasionally you would get the manager who was more focused on internal politics/posturing than on productivity. These types were usually hired in from other banks and (thankfully) didn't last long.

    Advice to Management

    You have a formula that works and have maintained an exceptional corporate culture. However, outside hires at SVP+ level positions have tended to dilute Union Bank's standard of excellence.



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