Union Square Hospitality Group

  www.unionsquarehospitalitygroup.com
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Union Square Hospitality Group Reviews

Updated April 12, 2014
Updated April 12, 2014
7 Reviews

4.0
7 Reviews
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Richard Coraine
3 Ratings

Employee Reviews

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  1.  

    Great people, great culture, demanding work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - FOH Manager  in  New York, NY
    Current Employee - FOH Manager in New York, NY

    I have been working at Union Square Hospitality Group full-time for more than 5 years

    Pros

    There is a lot of conversation about taking care of one another, which means that folks really look out for each other and their teams, from CEO to dishwashers in the restaurant. The benefits are great and available to all. There is a culture of jumping in to help out the team, no matter how small the task, which is especially impressive at first, when you are coming in from a less collaborative culture.

    Cons

    Every restaurant is different, I'm sure. They seek to hire folks that cannot help but go the extra mile for their teammates and guests. This can create burnout, as you end up working long hours for little more than a "thank you for your hard work." This is appreciated, but improved compensation or comp time would be even better. Sure, we all get pleasure from pleasing others, but money talks at the end of the day.

    Advice to ManagementAdvice

    I think the company, in its growing phase, is having a little trouble retaining its hospitable identity. While we are hearing about initiatives to improve our work life, there are still guests to serve and budgets to hit, so it's hard to reconcile these two stories. We need to know who we are and where we are going and how we're going to get there and what we get for it beyond the satisfaction of a job well done.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    If you love the Hospitality Industry and want to work for a company that cares about it's employees, USHG is for you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server/Wine Server  in  New York, NY
    Current Employee - Server/Wine Server in New York, NY

    I have been working at Union Square Hospitality Group full-time for more than a year

    Pros

    USHG has amazing benefits for a restaurant group. They also tend to promote from within the company which can lead to a lot of growth potential. Also, all of their restaurants are staffed with amazing people who are all hospitality driven; it is great to work next to people who have a passion for the industry in which they work.

    Cons

    Even though the benefits package is amazing at USHG, their salary and hourly wages are sometimes lower then competing restaurants.

    Advice to ManagementAdvice

    Spending a little more money on quality back of house employees will keep from the large turn over happening at some of the restaurants.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    If how you feel at work is important to you, this is the company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dining Room Manager  in  New York, NY
    Current Employee - Dining Room Manager in New York, NY

    I have been working at Union Square Hospitality Group full-time for more than 3 years

    Pros

    The corporate culture is all about intelligence, warmth, understanding, and empathy. There is opportunity to learn develop skills through training classes. Career growth is possible within the company and is their preferred method of hiring - cultivating their current employees for higher positions.

    Cons

    They expect a lot from you emotionally, and they do not have the most competitive compensation compared to similar jobs in the industry. The hours can be incredibly long, and they expect a lot from you and it's hard to say "no" even when it's in your best interest.

    Advice to ManagementAdvice

    Really look at the operational differences when you are pricing your management salary. Not all of the restaurants are the same, and the managers should be compensated appropriately.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Awesome experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server Assistant  in  New York, NY
    Former Employee - Server Assistant in New York, NY

    I worked at Union Square Hospitality Group full-time for less than a year

    Pros

    An absolute pleasure to work for a restaurant owned by Danny Meyer. As a previous employee of Wegmans for about ten years (Rochester, NY--Fortune 500- in top 5 ever year), to work for a company that shares the same views and values (educates, motivates and empowers their employees to make great decisions that improve the quality of their life.) as the Wegman family, is hard to find in the busy metropolis of NYC. Management is awesome and you can tell that Mr. Meyer takes the time to make sure he fill his restaurants with managers that understand that philosophy- happy employees who are passionate about, and love their job-- attract satisfied, happy guests; more business; and an overall successful restaurant. He is truely the "Danny Wegman" of the restaurant industry which is a rare quality to find in this competitive, often cutthroat industry.
    Training was great and there is plenty of room to advance if you are a passionate, dedicated individual.

    Cons

    disliked uniform- server assistants had to wear an ill fitting smock looking thing that was also very heavy in material.

    Advice to ManagementAdvice

    Would like a chance to interact more with Chef Meyer. I was only lucky enough to work for a few months (family emergency required me to move out of NYC) The only meeting I had set up to meet him (which excited me from the moment I was hired and told I would get a chance to speak with him.) He had to cancel and unfortunately the employee 'orientation' session was never rescheduled. There are alot of employees, myself especially, that studied his writings, researched him in culinary school and was overwhelmed by the idea of meeting a Culinary entrepeneur such as he. I was flabbergasted when I first began to study about him- it is rare to find quality managers that you respect and want to emulate; whose values and ethics are not put on the back burner over having a great bottom line. Successful businesses need both but it is a rareity in the restaurant industry for sure!
    I also think he couldnt have picked a better manager than Dino!

    Recommends
    Positive Outlook
  6.  

    An exhausting, frustrating, way-too-long experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Union Square Hospitality Group

    Pros

    If you want to go far in the food world, having a job within in the Union Square Hospitality Group will help you to achieve those goals

    Cons

    Low pay, extremely long hours, high and unrelenting pressure, lots of bias from the supervisors (sous chefs specifically), very little understanding when you're struggling to pick up a new concept or station

    Advice to ManagementAdvice

    Your cooks? They're humans. They need time off, they need positive reinforcement, they need your understanding when they're having a terrible night and can't seem to get out of the weeds. Calling them out on it in front of the entire kitchen won't do anything except make them shut down to you. Fear only works so well for so long. It's vital for the health of the kitchen that the cooks feel appreciated.

    No opinion of CEO
  7.  

    Very long hours and unpredictable days off

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Supervisor  in  New York, NY
    Current Employee - Supervisor in New York, NY

    I have been working at Union Square Hospitality Group

    Pros

    Great restaurant management concept, restaurants have a long history with customer service. Upper Management are seen at the restaurants and are pleasant towards the staff.

    Cons

    Some of the lower management are very disorganized, and this makes communication a challenging with the day to day operations.

    Recommends
    No opinion of CEO
  8.  

    Best restaurant group in NYC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Server
    Current Employee - Server

    I have been working at Union Square Hospitality Group

    Pros

    They treat you with respect. The corporate culture is all about hospitality, and that's really evident in their everyday operations.

    Cons

    They expect the most out of you. I guess it's not really a bad thing, but they expect you to put in more work than the 40 hours required.

    Advice to ManagementAdvice

    They clearly know what they're doing. HR does an amazing job at selecting leaders and putting them through training programs.

    Recommends
    Approves of CEO

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