Uniqlo Usa
2.8 of 5 120 reviews
www.uniqlo.com New York, NY 500 to 999 Employees

Uniqlo Usa Reviews

Updated Jul 7, 2014

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2.8 120 reviews

                             

84% Approve of the CEO

Uniqlo Usa Chairman, CEO, & President Tadashi Yanai

Tadashi Yanai

(37 ratings)

42% of employees recommend this company to a friend
120 Employee Reviews
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Review Highlights

Pros:
  • "employee discount - can advance within 3 months"
    in 12 reviews
  • "Good pay; ability to move up fast and increase hourly pay"
    in 9 reviews
Cons:
  • "Work life balance was horrible, senior management was not understanding"
    in 8 reviews
  • "Some people will be out of dress code, but still allowed to work on the floor if they are one of the favorites"
    in 11 reviews
  • Show more review highlights

Reviews

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    • No Opinion of CEO

     

    Sales Associate

    Sales Associate (Former Employee)
    New York, NY

    Pros- good salary
    - high chances of moving up
    - simple tasks

    Cons- they watch you like hawks
    - they demand perfection all the time and mostly go overtime

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great Company

    Sales Associate (Former Employee)
    New York, NY

    ProsI loved their standards and values. They really do put customers first but at the same time treat employees very well. There are so many great people working there that it's really hard to get bored.

    ConsThe training is tough but no problem for those who work hard. If you're lazy and like to do minimal work. Or if you like to cut corners and such this is not the place for you. You are expected to maintain a high standard.

    Advice to Senior ManagementPlease give people gloves when steaming the clothes. It really hurts when it burns your hand. A Lot!!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great way to grow with a company but also will need to be devoted.

    Sales Associate (Current Employee)
    New York, NY

    ProsThere's a lot of room for growth and a lot of opportunity to learn about Japanese culture through the culture. The company is very structured and always wants everyone to climb the ladder.

    ConsVery strict and has a lot of tests to get through promotion. The company is made for those who want to succeed and will promise many things in order to keep the workers dedicated, but promises might not be kept. Just keep up with everything and be on top of your stuff.

    Advice to Senior ManagementGreat training.

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    A workplace that needs work.

    Anonymous Employee (Former Employee)

    ProsPay is higher than other retail stores, most co-workers are fun/easy to work with, tasks are relatively easy to do, 1 hour lunch, nice clothing that you can easily stand by and promote to customers, promotion is fast if you're a hard worker and pass their tests, learning how to speak to customers and dealing with their dilemmas in a professional manner and learning how to suggest other products through the art of product knowledge.

    ConsLack of (clear) communication from management - employees sometimes would find themselves not understanding the task they were given because they were just expected to know what to do. The management themselves would be confused by one another. Confusion in the management = confusion on the floor = less productivity.

    No official training program - new employees are trained by the current employees, many of whom have been there since the location''s grand opening. Though, not everything single thing is learned within the week new employees start working, so mistakes happen and they're blamed for it. It's not right nor is it effective training. It is never good to toss new employees on the floor and expect them to know everything right off the bat.

    Dusty work environment - not good for those prone to allergies. Each floor is literally filthy and morning employees are given the tasks to clean every spec of dust they see. The clothing on bottom shelves are covered in dust and it's disgusting. I'll go home and find that my nose is filled with dust. It sounds like a real health hazard.

    Scheduling - they do not enjoy sticking with the same schedules for some reason. Every week, schedules are different and the hours either go up or go down. It is not consistent at all. Also, schedules are posted in the building, so if changes are made, employees have to physically check it. When changes are made, employees are NOT notified. It proved to be such a hassle that employees began waiting to check on Sundays instead so they knew their schedule was for real and wouldn't go through any more changes.

    Part-time employees might often times find themselves getting 40 hours a week. Unfortunately, only those in management who work 40+ gets benefits (and they're the only full-time employees in the entire store). Longs hours every single day can also lead to less productivity and energy.

    Advice to Senior ManagementScheduling is sloppy, please be more efficient! Try to incorporate a group email for each floor so that way, employees can easily see if they can swap schedules with another employee.

    Better training program! New employees need to have a run down of EVERYTHING before they're officially working on the floor. This will create less mistakes on the floor and more productivity!

    Be more clear with employees and be more approachable! Communicate with your employees daily. If you are constantly hiding in the back room, how can you efficiently evaluate the skills and knowledge of your employees?

    Also, don't be hypocritical. Often times, employees are reprimanded for not smiling enough, but then another employee walks by with a bland look on their face. Please treat everyone equally!

    No, I would not recommend this company to a friend

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    Great brand and company- Not good culture

    Management (Current Employee)
    New York, NY

    ProsTeaches great level of discipline, service, and sales.

    ConsExpected to be a robot, no training structure, management doesn't treat you with respect.

    No, I would not recommend this company to a friend

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    Meh

    Sales Supervisor (Current Employee)
    New York, NY

    ProsThe Pay
    The People that you meet.
    hour break.. however not nearly enough

    ConsEverything else.
    they fire you for everything watch out..

    Advice to Senior ManagementHello! we are humans not robots..
    this is not japan.
    Treat your employees with respect.. some people want to move up
    Stop discrimination ( no soho staff in any new stores.. was messed up)

    No, I would not recommend this company to a friend

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    Indecisive management with no unified voice

    Visual Associate (Current Employee)
    New York, NY

    ProsMeet great friendly people who also work in the store

    ConsManagement does not have a vision for the store and requests changes with no bases. Very little guidance or leadership provided.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 month raises!

    Stock Associate (Former Employee)
    New York, NY

    ProsVery fast way to go up in the company, flexible schedules, alot of positions to work in

    Consmanagement is poor, structures changes all the time, very strict standards, dress code

    Advice to Senior ManagementBuild stronger foundations

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great

    Anonymous Employee (Former Employee)

    ProsFun job, vast opportunity to cross train and grow with the company.

    ConsAs a Japanese company is it typical they will hold a strict company policy. Must smile all the time, little to no tolerance for tardiness, and following the rules.

    Advice to Senior ManagementKeep up the great work. Continue building character for workers to take on to other work.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Fast-paced retail

    Sales Associate (Current Employee)

    ProsI love the culture of the company as well as the coworkers. Personal growth is possible by being proactive, optimistic, always seeking self-development, and overall being well rounded with tasks.

    ConsStrict policies, very high standards, a lot of responsibilities, sometimes odd schedule hours. Other than those, I love being a part of the team.

    Advice to Senior ManagementKeep on expanding! A lot of people are asking for stores on other states!

    Yes, I would recommend this company to a friend

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