Unisys

  www.unisys.com
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Unisys Reviews

Updated Jul 22, 2014
All Employees Current Employees Only

2.9 656 reviews

66% Approve of the CEO

Unisys Chairman and CEO Ed Coleman

Ed Coleman

(331 ratings)

45% of employees recommend this company to a friend

Review Highlights

Pros
  • Good work life balance, management supports innovation(in 46 reviews)

  • Flexible working Hours ( really flexible) can do Work from Home as well(in 32 reviews)


Cons
  • Don't waste your time with trying to get into L2 or upper management positions(in 23 reviews)

  • communication from senior management on strategy(in 22 reviews)

656 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
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    Great place to start a career in IT.

    Help Desk Agent (Former Employee) Salt Lake City, UT

    ProsLots of opportunities to learn. Lots of tech oriented people who love to talk tech and learn new things.

    ConsManagement tends to be slow with common tasks such as hiring contract employees to full time, and doesn't seem to manage submitted paperwork very well. I had to submit my contract-to-hire paperwork 5 times, and it took much longer to go to full time permanent employee than was agreed by my contract.

    Advice to Senior ManagementProcess paperwork when it's submitted and stop losing the applications.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Good Technology Company.

    Senior Engagement Manager (Current Employee) Sacramento, CA

    ProsGood Career growth opportunities.

    ConsCompensation is behind similar companies. Even Top achievers may not get a raise.

    Advice to Senior ManagementPay top dollar if you want to retain top talent.

    Yes, I would recommend this company to a friend

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    not for everyone

    Anonymous Employee (Former Employee)

    Prosbenefits- meager no more to say about it very disappointing , antiquated

    Conslack of real management, lack of support, low wage

    Advice to Senior Managementalready given , no improvement

    No, I would not recommend this company to a friend

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    • Culture & Values
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    Common Sense went out the window. Management is shielded from doing any wrong. Your'e just a chump to be pushed around

    UTS Desktop Support Technician (Former Employee) Salt Lake City, UT

    ProsNONE, if there is a pro, then you could say it might be better then manual labor, but your'e treated as such in a seat with a monitor, but been wrong before.

    Cons1. MICROMANAGEMENT, 2. REVOLVING DOOR, 3. TRAIN ALL IN THE SAME QUEUES, 4. MANAGEMENT ARE BULLIES. 5. KINDERGARTEN RULES. This is for the Call Center side of Unisys Called UTS. Been doing this with them for 4.5 years. It started out as a good queue more or less, then over time it went from getting things done, to now being number games(more money for the supervisors) and following process(whatever that means) and internal politics. There stock reflects there poor choices in how they manage queues to the ground. They deserve what they get. They bring anyone off the streets(it seems they need no computer schooling or training), so it brings in lousy support, and it has become a pass the buck type of work(with newbies training newbies, because the older group that knew what they were doing have been pushed out or fired). When new people come in the door they get approx. 13.50 a hour or more, and they don't care about the ones who have been there for years, paying them 11 dollars a hour(keep in mind, most of the old group had some sort of schooling and certifications) when I started poking around asking too many questions the management told me its just a industry standard, and everyone does it, hence #2. When it comes to support, for example Unisys will say they hired you for Navartis support and next thing you know they just take you and throw you to Microsoft department. It's a nightmare from the time you sit down in the initial training class til your fired/quit(once in the department they will say your trained just for messaging queue, but then a week later you will be told that your now supporting 3 additional queues. Once on the floor however you will find that you were duped! The reason being, is that you will see many in that department have only been trained in one of those queues and never trained in the others. And on top of that, they are getting paid the same amount of money that you make or more, even though you have more training/skill and expertise(That's when you say what the heck is going on here? This isn't right!) And because of this the queue burns(meaning they don't have enough bodies to support all of the queues for the amount of calls coming in, and this generates many cold xfers to you from your fellow co-workers, so your are in constant state of misery with call after call, and micromanagement on top of that). They now only base a persons new schedule on performance, they ruined it and took away the longevity(so your just another piece of meat in a seat, and remember there judging your stats against some of those that are in only one queue, so you can never measure up to there stats, its all so bogus and such a joke!) Don't waste your time with trying to get into L2 or upper management positions. They already have the person in mind before they interview(there friends or relatives) which are almost always Women including HR. Men are almost all the worker bees, and are treated as chumps. HR will do nothing to help you, and they will protect there own, and will destroy you if you get in there way when you bring up any of there wrongs to them. Everything is a can't, can't, can't(hence number 4.) even though it didn't start out that way, Unisys makes up things as they go now and all good things come to a end. Hence #2. Last thing: Don't bother with there insurance as its next to garbage and no benefits, hence this will end up causing #2, get the picture?

    Advice to Senior ManagementYour tactics are boorish and lame. If you continue your trends and it only hurts you in the end. Start with bringing common sense back to the business. You have many senior Top level people that basically do nothing except think about there next golf game, and they couldn't give a hoot about the employee. Hence, you deserve what happens to your UTS program. You need the seasoned technical agents that know what there doing, and you need to listen to them. Start paying these people what they deserve as they have been doing this a long time. Make them your trainers and your L2's, not just someone's cousin down the street because there 'cool' or because you 'trust' them cause there family or friends. This only breeds jealousy and contention in the work place, as your workers see that you don't care about them. DON'T GET RID OF TECHNICAL AGENTS THAT HAVE BEEN THERE A LONG TIME, you are creating a queue of newbies that don't know what there doing. This causes many problems, including redo tickets. Don't hire people that have no knowledge of computers, it only does disservice to the clients calling in for help, and puts pressure on seasoned agents to stop what there doing and help there colleagues. HIRE MORE BODIES all around, and especially for night queues, and stop letting India control the schedules on the queues. There is always too many bodies between 5 AM and 11AM and not enough between 3-6PM. Stop supporting everything under the sun, there is a reason why it's always been said, "It's unsupported," your causing guessing games for agents and just ticking off the client. Redirecting people to the appropriate place is and has ALWAYS been established in call center environments, for the reason that you don't seem to understand: It's called you are opening a can of worms. Stop the micromanagement B.S. Workers know your games, and by you continuing to do this, it will only motivate them to leave the company, because they see the place is being run by idiots and morons. Relax on rules, its a call center, they can still work professionally and wear hats and shorts, the internet is part of the job( you underestimate an agents ability to get work done while multitasking) and if there on it so what, quit being the policy police and be a friend. Get rid of the aluminum lighting, it causes agents to have headaches while staring at a screen all day(obviously whatever engineer thought this one up didn't ever take calls while looking at a computer screen all day). When a supervisor does bad in a queue, you don't move them to another queue, you fire them. And Don't bring in another set of supervisors from another queue like Fannie Mae/Ameriprise or Amgen(that are pass the buck queues) to a queue like Microsoft. As those managers have no technical abilities and have never troubleshooted a day in there life(because most that I have seen, if not all haven't a clue what to do when it comes to Networking and OSIE).

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Not what it used to be...

    Systems Analyst (Current Employee) Harrisburg, PA

    ProsRich history and awesome operating systems and hardware platforms. If you're in a position that makes money, and if you can satisfy management's whims, there is sometimes job security. In my years of employment, I've gotten some good raises - but only by changing jobs or relocating. Some contracts offer stable employment - if they can only keep them alive. 401k company match is 50% up to 6%. Highly skilled employee base (those who are left).

    ConsLimited healthcare options (only high deductible plans available now)... Raises frozen in multiple recent years due to cost concerns. Management structure changes regularly. Corporate goals and the latest, greatest thing seems to change every year. Employees who earn good revenue are not recognized or paid well - instead are trapped in non-compete agreements that prevent easy outs.

    Advice to Senior ManagementQuit cutting people; quit cutting programs; quit investing time and money in the latest faddish 'solution' that gets dropped in a couple years. Customers might like, for example, adopting Java on your mainframe, but not if that means Java will get dropped in a couple years because it's too much trouble for too little profit. Do that enough times and they'll start looking for solutions off-platform and for other solution providers.

    No, I would not recommend this company to a friend

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    1 person found this helpful  

    Great Teams

    Global Director PMO (Former Employee) Dallas, TX

    ProsGreat knowledgable teams, strong work ethic.

    Consleadership focused on CYA. Selling service line / product line not in the portfolio. Not addressing Client issues, Quality mentality not in practice. Quality improvement tools are not exployted by Accts. and delivery. More afraid of doing it wrong, than making it right.

    Advice to Senior Managementsafe work environment build empowered work force. discourage adversarial leadership. Great potential, start selling Quality !

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    • Approves of CEO

    2 people found this helpful  

    Unisys was a great employer for many years

    Portfolio Sales Executive (Former Employee) Portland, OR

    ProsGreat leadership, focus on vertical markets and supporting tools for getting the job done.

    ConsCareer path seemed limited for remote employees

    Advice to Senior ManagementFind ways to grow your employees through training or career planning

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Not very challenging company.

    Soluution Architecct (Former Employee) Reston, VA

    ProsThere good work life balance and good benefits

    ConsYou get rusted as there is not much challenging work

    Advice to Senior ManagementNeed to have coherent strategy to manage different groups and sectors

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

     

    Fantastic Company

    Technical Support Agent (Current Employee) Salt Lake City, UT

    ProsA dynamic industry leader that is making impressive strides in the Managed Services sector.

    ConsHigh turnover in the call centers, but this is expected in a call center environment.

    Advice to Senior ManagementKeep embracing positive change to continue driving forward in the Managed Services market.

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    Neutral enviroement.

    Anonymous Employee (Current Employee)

    Prosworking hours and life balance.

    ConsNo chance to gain promotion, No raise in 5 years.

    Advice to Senior Managementfocus on employee well being, try to talk to them and get to know them better.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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