Unisys
2.9 of 5 644 reviews
www.unisys.com Blue Bell, PA 5000+ Employees

Unisys Reviews

Updated Jul 9, 2014
All Employees Current Employees Only

2.9 644 reviews

                             

66% Approve of the CEO

Unisys Chairman and CEO Ed Coleman

Ed Coleman

(325 ratings)

44% of employees recommend this company to a friend
644 Employee Reviews
in

Review Highlights

Pros:
  • "Good work life balance, management supports innovation"
    in 44 reviews
  • "Work from home is the best part of the job"
    in 31 reviews
Cons:
  • "communication from senior management on strategy"
    in 22 reviews
  • "Income arrangement is beyond belief; benefits are pretty bad; upper management company support is equal to zero"
    in 22 reviews
  • Show more review highlights

Reviews

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    Purchasing/Buyer

    Anonymous Employee (Current Employee)
    McCleans Corner, MD

    Prosit is only a JOB

    Consmanagement is lacking in assett mangement department they play musical chairs with you life

    Advice to Senior Managementtake two seats

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    Unisys is shrinking in size because of continues force reductions

    Senior Manager (Former Employee)
    Chicago, IL

    ProsUnisys has great talented people that work hard to make up for the continues force reductions. it has a good field services model.

    ConsNo new business/ revenue in IT, aging company that many are close to retirement. No merit increases or yearly bonuses for years.

    Advice to Senior ManagementReorg the managements layer (the leadership overhead not the working bees). Provide leadership strategy bec Unisys lacked it for years.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Disproportionate expectations

    Break/Fix Technician (Current Employee)
    Dayton, OH

    Pros-I got to travel alot.
    -I learned how to fix fix various systems.
    -The tech that trained me was knowledgeable and friendly.

    ConsFor $10/hour I had to sign a release for my health and financial records.
    No time table was given for obtaining my certifications.
    Unisys terminated my employment in a week's time with no reason given.

    Advice to Senior ManagementFor such a low salary, it's not worth giving out health and financial records to a corporation.

    No, I would not recommend this company to a friend

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    • Culture & Values
           
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    Worst company I have ever worked with.

    Anonymous Employee (Current Employee)

    ProsActually nothing.
    They will not issue any warning letter if we take any unschd leave.The management will says that they will make it an ER issue and will issue a warning letter. But nothing happens.

    Its a right company if, you are looking for unplanned / unschd leaves.

    ConsDoesn't know how to manage the work force.
    No response from the team lead/Manager or from higher management.
    ER is a total waste. Would not respond to our e-mails. Need to wait till we die to get a reply or need to have few pair of shoes to change it very frequently.

    leaves - here its not like other companies. In other companies may be we need to ask for few times to get it approved but here you need to beg and cry.

    They will not approve the leaves even if the issue is genuine. But needless to say, they are very keen in approving the leaves proactively for their loved ones.

    They feel sad if their loved ones are unable to go for a date but do not even feel guilty to ask to come to work if someone else parents are not keeping well.

    Pathetic Management.
    '

    Advice to Senior ManagementConsider the people who work.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Horrible Work Life Balance

    Grunt (Current Employee)
    Champaign, IL

    ProsVery few pro's. If you want to learn how to be hated then that is the only pro I could find. Management is universally disliked.

    ConsThere is absolutely no work life balance. You are expected to work 24x7. As a contractor they want you to work ungodly hours but pay you for 8 hours - reluctantly. They are focused entirely on profits. Managers are driven entirely by profit and do not care about employees. Overall the stock price drives the business.

    Advice to Senior ManagementTake care of your people.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    not for everyone

    Anonymous Employee (Former Employee)

    Prosbenefits- meager no more to say about it very disappointing , antiquated

    Conslack of real management, lack of support, low wage

    Advice to Senior Managementalready given , no improvement

    No, I would not recommend this company to a friend

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    Common Sense went out the window. Management is shielded from doing any wrong. Your'e just a chump to be pushed around

    UTS Desktop Support Technician (Former Employee)
    Salt Lake City, UT

    ProsNONE, if there is a pro, then you could say it might be better then manual labor, but your'e treated as such in a seat with a monitor, but been wrong before.

    Cons1. MICROMANAGEMENT, 2. REVOLVING DOOR, 3. TRAIN ALL IN THE SAME QUEUES, 4. MANAGEMENT ARE BULLIES. 5. KINDERGARTEN RULES. This is for the Call Center side of Unisys Called UTS. Been doing this with them for 4.5 years. It started out as a good queue more or less, then over time it went from getting things done, to now being number games(more money for the supervisors) and following process(whatever that means) and internal politics. There stock reflects there poor choices in how they manage queues to the ground. They deserve what they get. They bring anyone off the streets(it seems they need no computer schooling or training), so it brings in lousy support, and it has become a pass the buck type of work(with newbies training newbies, because the older group that knew what they were doing have been pushed out or fired). When new people come in the door they get approx. 13.50 a hour or more, and they don't care about the ones who have been there for years, paying them 11 dollars a hour(keep in mind, most of the old group had some sort of schooling and certifications) when I started poking around asking too many questions the management told me its just a industry standard, and everyone does it, hence #2. When it comes to support, for example Unisys will say they hired you for Navartis support and next thing you know they just take you and throw you to Microsoft department. It's a nightmare from the time you sit down in the initial training class til your fired/quit(once in the department they will say your trained just for messaging queue, but then a week later you will be told that your now supporting 3 additional queues. Once on the floor however you will find that you were duped! The reason being, is that you will see many in that department have only been trained in one of those queues and never trained in the others. And on top of that, they are getting paid the same amount of money that you make or more, even though you have more training/skill and expertise(That's when you say what the heck is going on here? This isn't right!) And because of this the queue burns(meaning they don't have enough bodies to support all of the queues for the amount of calls coming in, and this generates many cold xfers to you from your fellow co-workers, so your are in constant state of misery with call after call, and micromanagement on top of that). They now only base a persons new schedule on performance, they ruined it and took away the longevity(so your just another piece of meat in a seat, and remember there judging your stats against some of those that are in only one queue, so you can never measure up to there stats, its all so bogus and such a joke!) Don't waste your time with trying to get into L2 or upper management positions. They already have the person in mind before they interview(there friends or relatives) which are almost always Women including HR. Men are almost all the worker bees, and are treated as chumps. HR will do nothing to help you, and they will protect there own, and will destroy you if you get in there way when you bring up any of there wrongs to them. Everything is a can't, can't, can't(hence number 4.) even though it didn't start out that way, Unisys makes up things as they go now and all good things come to a end. Hence #2. Last thing: Don't bother with there insurance as its next to garbage and no benefits, hence this will end up causing #2, get the picture?

    Advice to Senior ManagementYour tactics are boorish and lame. If you continue your trends and it only hurts you in the end. Start with bringing common sense back to the business. You have many senior Top level people that basically do nothing except think about there next golf game, and they couldn't give a hoot about the employee. Hence, you deserve what happens to your UTS program. You need the seasoned technical agents that know what there doing, and you need to listen to them. Start paying these people what they deserve as they have been doing this a long time. Make them your trainers and your L2's, not just someone's cousin down the street because there 'cool' or because you 'trust' them cause there family or friends. This only breeds jealousy and contention in the work place, as your workers see that you don't care about them. DON'T GET RID OF TECHNICAL AGENTS THAT HAVE BEEN THERE A LONG TIME, you are creating a queue of newbies that don't know what there doing. This causes many problems, including redo tickets. Don't hire people that have no knowledge of computers, it only does disservice to the clients calling in for help, and puts pressure on seasoned agents to stop what there doing and help there colleagues. HIRE MORE BODIES all around, and especially for night queues, and stop letting India control the schedules on the queues. There is always too many bodies between 5 AM and 11AM and not enough between 3-6PM. Stop supporting everything under the sun, there is a reason why it's always been said, "It's unsupported," your causing guessing games for agents and just ticking off the client. Redirecting people to the appropriate place is and has ALWAYS been established in call center environments, for the reason that you don't seem to understand: It's called you are opening a can of worms. Stop the micromanagement B.S. Workers know your games, and by you continuing to do this, it will only motivate them to leave the company, because they see the place is being run by idiots and morons. Relax on rules, its a call center, they can still work professionally and wear hats and shorts, the internet is part of the job( you underestimate an agents ability to get work done while multitasking) and if there on it so what, quit being the policy police and be a friend. Get rid of the aluminum lighting, it causes agents to have headaches while staring at a screen all day(obviously whatever engineer thought this one up didn't ever take calls while looking at a computer screen all day). When a supervisor does bad in a queue, you don't move them to another queue, you fire them. And Don't bring in another set of supervisors from another queue like Fannie Mae/Ameriprise or Amgen(that are pass the buck queues) to a queue like Microsoft. As those managers have no technical abilities and have never troubleshooted a day in there life(because most that I have seen, if not all haven't a clue what to do when it comes to Networking and OSIE).

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    the worst almost three months of our life

    German Speaking Service Coordinator (Former Employee)
    Pécs (Hungary)

    ProsThe salary; the over qualified colleagues in the same boat as you whom you can actually have a decent conversation with when there is time, which is almost never; the international atmosphere; the practical use of foreign languages

    ConsNo training given as new comers' abilities are tested by how well they do after being thrown at the deep end- despite being offered and promised training; an atmosphere of fear and bullying by team-leaders and management being accepted (is it part of Unisys' working style?): in some teams there is a weekly list made by team leaders of the mistakes by the workers, and read out loud, but no mention is made of their brilliant hard work; prompt dismissal without warning nor reason given, despite this being illegal; favouritism whereby favours are given, i.e. promotions, holidays actually on the days asked for, no abuse nor reprimands in public, to the people which snitch on their colleagues or work overly hard to gain favour.

    Advice to Senior ManagementYou are making so much profit on the backs of very hard working, over qualified people. Yes, they choose to work for you, no, they do not choose for having to put up with being terrorised and bullied, and not receiving the promised trainings in order to do their job well, the lack of which then gets them fired instantly without reason. Your attitude is imperialistic, outdated and colonialistic. Learn to appreciate and respect the workforce, see them as the complex humans they are, and listen to their needs- without them you are nothing, and can go back to the States, where Americans actually seem to agree with the negative comments made by almost everyone in this site. The pros of working for Unisys are just by products of the workforce, nothing created on purpose by the management, the management only cares about the profit at whatever the cost.

    No, I would not recommend this company to a friend

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    Company without a career path.

    Marketing Manager (Current Employee)

    Prosflexible working hours is the only pros.

    ConsBad management, no career path, not so great salary, no promotions, bad quality of work.
    Management sells the wrong job description while hiring people and they end up doing poor quality back end jobs for US people.

    Advice to Senior Managementchange the upper management with someone who has spine.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    A great opportunity to learn how not to run a company

    CIR4 (Former Employee)

    ProsCompany pays for certain certification reimbursements, Limited benefits.

    ConsBasically wherever you start is your ceiling for advancement, regardless of education or experience. Direct managers change or rotate every few months. Each manager seems to have a completely opposite style of management. Cost cutting always seems to be in the form of cutting something for the base level employees, not management. The company thrives on its employees being unable to do the math of how they are destroying the employee vehicles without any compensation. I averaged driving 1200 miles per week. Gas average 3.75 gal. Compensation is 50 cents for the first 250 miles, 20 cents for all miles afterwards. This 20 cents a mile drop was explained as a way to help "cut costs" from a manager in New York. The emails of quitting tech when this was first done was humorous as management kept trying to shut down the 1000's of chain reply's trying to educate upper management about the 20 cents insanity, and having management downplay it as a "few" upset people. So do the math: 1200 miles compensation $315, Gas cost, 281.25, Oil changes if you do it yourself(just product costs) roughly $20 added in every week. This leaves you with $13.75 per week ($715 per year) to pay for tires once a year $400 min, tune ups, routine maintenance( shocks spark plugs, etc) and saving for a vehicle to replace the one your driving once its on its last leg. the end result is you have to buy unisys a new vehicle every few years so you can keep working for them. The ticketing system is an outdated in house mainframe system that is code based and would have fit right in with the technology in the 80's film wargames. To add to this the company is losing contracts consistently and seems to have no direction save to keep doing the same thing over and over again expecting a different result. I anticipate Unisys will not exist within 4-10 years without major changes..

    Advice to Senior ManagementCut the fat in middle management, quit making the tech pay to work for the company, Drag your technology into the 1990's at least. Find Upper management that has lived outside of New York and understand that the way New York City works is not how the rest of the country works.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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About Unisys Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure… Full Overview

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