Unisys Reviews

Updated April 23, 2015
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2.6
35 Reviews
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Unisys President & CEO Peter Altabef
Peter Altabef
1 Rating

35 Employee Reviews

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  1. Tier 1 Technical Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tier I Technical Support in Salt Lake City, UT
    Former Employee - Tier I Technical Support in Salt Lake City, UT

    I worked at Unisys part-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The overall pay is satisfactory for the position. They offer flexible schedules.

    Cons

    The benefits package. Often management seems to be poorly prepared to offer any assistance with many of the accounts. Having to do the work of a Tier 2 agent while not receiving the compensation. Being expected to be able to work up to 9 queues simultaneously.

    Advice to Management

    Be prepared. Have the ability to give team members the tools that they need to work before they begin working an account, rather than months later. Offer training that is consistent and meaningful. It doesn't help to train on an account and then not work it until 6-9 months later, yet still be expected to remember the training.

  2. Managers can be unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tier I Technical Support in Salt Lake City, UT
    Current Employee - Tier I Technical Support in Salt Lake City, UT

    I have been working at Unisys full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Guaranteed work.
    Decent pay after a year.

    Cons

    Vacation time is never given unless ill.
    Other employees are unprofessional
    Managers can be unprofessional
    Employees are moved between accounts on a 6-12 month basis
    Promotions are only given if you are "favored".

    Advice to Management

    Do not favor employees, favor the work they do.

  3. Helpful (1)

    No Expectations, No Training, Scapegoat for Management Deficiencies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Manager in Salt Lake City, UT
    Former Employee - Service Manager in Salt Lake City, UT

    I worked at Unisys

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good benefits, reasonable pay, great co-workers

    Cons

    I worked for Unisys for only 2 months before they let me go. The entire management team for the account were relatively new to Unisys and didn't know anything about the company culture. I received little training or tools to do my job. However I was accountable for everything that happened on the account but wasn't allowed to make decisions or be involved in the decision making process. All of the decisions were made by upper management at Unisys and the Client. I became a scapegoat for a poorly managed account that had been through three others in my position in just 8 months. I was constantly being scolded and reprimanded for the service desk performance but not allowed to make changes to the processes that were put in place by upper management. I've been in IT my entire career and have never been treated by any company or management the way I was at Unisys.

    Advice to Management

    Set expectations for new hires, provide training and tools so employees can be successful, allow employees to make decision for their areas of accountability, stop allowing clients to make all your decisions, learn what it means to be an outsourcing company.

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  5. Helpful (1)

    A good Place to get your start but DON'T stay there

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support Representative II in Salt Lake City, UT
    Former Employee - Tech Support Representative II in Salt Lake City, UT

    I worked at Unisys

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Laid back atmosphere.
    Some opportunities to work remotely.
    Nice coworkers.

    Cons

    - Absolutely NO TRAINING.
    - Low Salary.
    - Little to no upward mobility.
    - Extremely poor management
    - Employee reviews are non-existent

    Advice to Management

    - Quality training and cross-training to stimulate employee growth/ retention
    - Salaries must be competitive via market standards not just when mass exodus occurs
    - Promotions are understandably, based on politics however merit / skill does count
    - Employees need to know where they stand to improve and grow

  6. Helpful (2)

    This Place is a Joke.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Salt Lake City, UT
    Current Employee - Anonymous Employee in Salt Lake City, UT

    I have been working at Unisys full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Been here a few years and other than a steady paycheck, I haven't seen many pros, if any.

    Cons

    Management is a joke, lack of vision and communication.
    No training and horrible procedural documentation.
    Low wages for the expert level work that's expected.
    People will stab you in the back to get ahead.

    Advice to Management

    Care about more than your own paycheck.

  7. Awesome place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tech Support in Salt Lake City, UT
    Former Employee - Tech Support in Salt Lake City, UT

    I worked at Unisys full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great opportunities to move up. People are treated equally and the Co workers are all nice. Professional work environment and bosses are cool, also awesome break area with games. Great pay and paid training. Starting at 13.50 an hr plus bonuses also great benefits start on your first day of work

    Cons

    Strict late policy and most Co workers are snitches

    Advice to Management

    None

  8. Level 1 Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Level I Agent in Salt Lake City, UT
    Current Employee - Level I Agent in Salt Lake City, UT

    I have been working at Unisys

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Good Knowledge Base and people to work with
    - Straight forward work for a call center

    Cons

    - Terrible Managers and supervises
    - Not a whole lot of attention to L1 agents
    - very very very restrict work environment

  9. Do not work here.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Incident Management in Salt Lake City, UT
    Current Employee - Incident Management in Salt Lake City, UT

    I have been working at Unisys full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The immediate management is amazing, the team is well structured and works excellent with one another. Work life balance is also great.. great gig. Relaxed boss, his immediate manager is also a good guy....fantastic client..

    Cons

    After 10 years, I would tell You that despite great reviews 3 years and several other years of good reviews, I have not had a cost of living raise in 3 years, and before that one, another 3 years had passed. HR will tell you to Your face, your position has an average tenure of 3 to 3.5 years... and we will adjust the salary when the next candidate takes your position at 85% of MRP. Did you get that? HR tells you your replacement will get the MRP adjustment, but YOU WILL NOT.

    Advice to Management

    Sell out to Accenture, HP, IBM... They give raises.

  10. Great Working Expereince

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Management in Salt Lake City, UT
    Current Employee - Project Management in Salt Lake City, UT

    I have been working at Unisys full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Lots of Global Travel

    Cons

    Lots of Global Travel

    Advice to Management

    None

  11. Helpful (1)

    Great start in the IT field

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Analyst in Salt Lake City, UT
    Former Employee - Technical Analyst in Salt Lake City, UT

    I worked at Unisys full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Its a great place to get your foot in the door starting in the IT field, the pay was very decent and they were very patient with the training. I had all the tools I needed to help clients and increase my own knowledge.

    Cons

    Call center environment can be unpleasant, but that is the nature of the position. Management seemed a little detached

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