Unisys

  www.unisys.com
  www.unisys.com

Unisys Reviews in Salt Lake City, UT

Updated December 4, 2014
Updated December 4, 2014
761 Reviews
3.0
761 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Peter Altabef
0 Ratings

Review Highlights

Pros
  • Good Work-life Balance as you move along thee career niche (in 63 reviews)

  • Flexible working Hours ( really flexible) can do Work from Home as well (in 36 reviews)


Cons
  • Don't waste your time with trying to get into L2 or upper management positions (in 27 reviews)

  • Compensation, Senior Management - No people management skills (in 24 reviews)

More Highlights

29 Employee Reviews Back to all reviews

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  1.  

    Level 1 Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Level I Agent in Salt Lake City, UT
    Current Employee - Level I Agent in Salt Lake City, UT

    I have been working at Unisys

    Pros

    - Good Knowledge Base and people to work with
    - Straight forward work for a call center

    Cons

    - Terrible Managers and supervises
    - Not a whole lot of attention to L1 agents
    - very very very restrict work environment

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Great Working Expereince

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Management in Salt Lake City, UT
    Current Employee - Project Management in Salt Lake City, UT

    I have been working at Unisys full-time (more than 10 years)

    Pros

    Lots of Global Travel

    Cons

    Lots of Global Travel

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Great start in the IT field

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Analyst in Salt Lake City, UT
    Former Employee - Technical Analyst in Salt Lake City, UT

    I worked at Unisys full-time (more than an year)

    Pros

    Its a great place to get your foot in the door starting in the IT field, the pay was very decent and they were very patient with the training. I had all the tools I needed to help clients and increase my own knowledge.

    Cons

    Call center environment can be unpleasant, but that is the nature of the position. Management seemed a little detached

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Typical help desk with high turn over and bad management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Help Desk Agent in Salt Lake City, UT
    Former Employee - Help Desk Agent in Salt Lake City, UT

    I worked at Unisys full-time (more than an year)

    Pros

    Easy work, okay environment, team work

    Cons

    Leadership, personal growth, time off

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Unisys Tech REP

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Help Desk Analyst in Salt Lake City, UT
    Former Employee - Help Desk Analyst in Salt Lake City, UT

    I worked at Unisys full-time (more than an year)

    Pros

    rate and bonus You must enter at least 5 words for Pros.

    Cons

    managment no 401k You must enter at least 5 words for Pros.

    Advice to ManagementAdvice

    demote the managers who cannot work with their team.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Great Entry-Level IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Request Management Coordinator in Salt Lake City, UT
    Current Employee - Request Management Coordinator in Salt Lake City, UT

    I have been working at Unisys full-time (more than 5 years)

    Pros

    Unisys offers a challenging environment that will keep you on your toes and not know what to expect from day to day

    Cons

    Unisys offers a challenging environment that will keep you on your toes and not know what to expect from day to day

    Advice to ManagementAdvice

    The biggest piece of advice I can give to Mgmt is you need to firm up your communication about things that directly impact employees. We're left 'interpreting' the Quarterly and Annual financial performance of the company and wondering if that will impact whether or not we're getting a raise and left to read the tea leaves. If we're not going to get a raise, just come out and say it. If we're going to get a raise, just come out and say it.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Common Sense went out the window. Management is shielded from doing any wrong. Your'e just a chump to be pushed around

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - UTS Desktop Support Technician in Salt Lake City, UT
    Former Employee - UTS Desktop Support Technician in Salt Lake City, UT

    I worked at Unisys full-time (more than 3 years)

    Pros

    NONE, if there is a pro, then you could say it might be better then manual labor, but your'e treated as such in a seat with a monitor, but been wrong before.

    Cons

    1. MICROMANAGEMENT, 2. REVOLVING DOOR, 3. TRAIN ALL IN THE SAME QUEUES, 4. MANAGEMENT ARE BULLIES. 5. KINDERGARTEN RULES. This is for the Call Center side of Unisys Called UTS. Been doing this with them for 4.5 years. It started out as a good queue more or less, then over time it went from getting things done, to now being number games(more money for the supervisors) and following process(whatever that means) and internal politics. There stock reflects there poor choices in how they manage queues to the ground. They deserve what they get. They bring anyone off the streets(it seems they need no computer schooling or training), so it brings in lousy support, and it has become a pass the buck type of work(with newbies training newbies, because the older group that knew what they were doing have been pushed out or fired). When new people come in the door they get approx. 13.50 a hour or more, and they don't care about the ones who have been there for years, paying them 11 dollars a hour(keep in mind, most of the old group had some sort of schooling and certifications) when I started poking around asking too many questions the management told me its just a industry standard, and everyone does it, hence #2. When it comes to support, for example Unisys will say they hired you for Navartis support and next thing you know they just take you and throw you to Microsoft department. It's a nightmare from the time you sit down in the initial training class til your fired/quit(once in the department they will say your trained just for messaging queue, but then a week later you will be told that your now supporting 3 additional queues. Once on the floor however you will find that you were duped! The reason being, is that you will see many in that department have only been trained in one of those queues and never trained in the others. And on top of that, they are getting paid the same amount of money that you make or more, even though you have more training/skill and expertise(That's when you say what the heck is going on here? This isn't right!) And because of this the queue burns(meaning they don't have enough bodies to support all of the queues for the amount of calls coming in, and this generates many cold xfers to you from your fellow co-workers, so your are in constant state of misery with call after call, and micromanagement on top of that). They now only base a persons new schedule on performance, they ruined it and took away the longevity(so your just another piece of meat in a seat, and remember there judging your stats against some of those that are in only one queue, so you can never measure up to there stats, its all so bogus and such a joke!) Don't waste your time with trying to get into L2 or upper management positions. They already have the person in mind before they interview(there friends or relatives) which are almost always Women including HR. Men are almost all the worker bees, and are treated as chumps. HR will do nothing to help you, and they will protect there own, and will destroy you if you get in there way when you bring up any of there wrongs to them. Everything is a can't, can't, can't(hence number 4.) even though it didn't start out that way, Unisys makes up things as they go now and all good things come to a end. Hence #2. Last thing: Don't bother with there insurance as its next to garbage and no benefits, hence this will end up causing #2, get the picture?

    Advice to ManagementAdvice

    Your tactics are boorish and lame. If you continue your trends and it only hurts you in the end. Start with bringing common sense back to the business. You have many senior Top level people that basically do nothing except think about there next golf game, and they couldn't give a hoot about the employee. Hence, you deserve what happens to your UTS program. You need the seasoned technical agents that know what there doing, and you need to listen to them. Start paying these people what they deserve as they have been doing this a long time. Make them your trainers and your L2's, not just someone's cousin down the street because there 'cool' or because you 'trust' them cause there family or friends. This only breeds jealousy and contention in the work place, as your workers see that you don't care about them. DON'T GET RID OF TECHNICAL AGENTS THAT HAVE BEEN THERE A LONG TIME, you are creating a queue of newbies that don't know what there doing. This causes many problems, including redo tickets. Don't hire people that have no knowledge of computers, it only does disservice to the clients calling in for help, and puts pressure on seasoned agents to stop what there doing and help there colleagues. HIRE MORE BODIES all around, and especially for night queues, and stop letting India control the schedules on the queues. There is always too many bodies between 5 AM and 11AM and not enough between 3-6PM. Stop supporting everything under the sun, there is a reason why it's always been said, "It's unsupported," your causing guessing games for agents and just ticking off the client. Redirecting people to the appropriate place is and has ALWAYS been established in call center environments, for the reason that you don't seem to understand: It's called you are opening a can of worms. Stop the micromanagement B.S. Workers know your games, and by you continuing to do this, it will only motivate them to leave the company, because they see the place is being run by idiots and morons. Relax on rules, its a call center, they can still work professionally and wear hats and shorts, the internet is part of the job( you underestimate an agents ability to get work done while multitasking) and if there on it so what, quit being the policy police and be a friend. Get rid of the aluminum lighting, it causes agents to have headaches while staring at a screen all day(obviously whatever engineer thought this one up didn't ever take calls while looking at a computer screen all day). When a supervisor does bad in a queue, you don't move them to another queue, you fire them. And Don't bring in another set of supervisors from another queue like Fannie Mae/Ameriprise or Amgen(that are pass the buck queues) to a queue like Microsoft. As those managers have no technical abilities and have never troubleshooted a day in there life(because most that I have seen, if not all haven't a clue what to do when it comes to Networking and OSIE).

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Great place to start a career in IT.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Help Desk Agent in Salt Lake City, UT
    Former Employee - Help Desk Agent in Salt Lake City, UT

    I worked at Unisys full-time (more than an year)

    Pros

    Lots of opportunities to learn. Lots of tech oriented people who love to talk tech and learn new things.

    Cons

    Management tends to be slow with common tasks such as hiring contract employees to full time, and doesn't seem to manage submitted paperwork very well. I had to submit my contract-to-hire paperwork 5 times, and it took much longer to go to full time permanent employee than was agreed by my contract.

    Advice to ManagementAdvice

    Process paperwork when it's submitted and stop losing the applications.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Fantastic Company

    Current Employee - Technical Support Agent in Salt Lake City, UT
    Current Employee - Technical Support Agent in Salt Lake City, UT

    I have been working at Unisys full-time (less than an year)

    Pros

    A dynamic industry leader that is making impressive strides in the Managed Services sector.

    Cons

    High turnover in the call centers, but this is expected in a call center environment.

    Advice to ManagementAdvice

    Keep embracing positive change to continue driving forward in the Managed Services market.

  11.  

    A worth wile company if Your not on the call center side

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Escalation in Salt Lake City, UT
    Current Employee - Escalation in Salt Lake City, UT

    I have been working at Unisys (more than 8 years)

    Pros

    Stable employment, hard to fire, close knit

    Cons

    Rare raises, position lock for the first 5 years.

    Advice to ManagementAdvice

    Review a cost of living raise.... and continue the growth.

    Recommends
    Positive Outlook
    Approves of CEO

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