United Airlines Reviews

Updated March 23, 2015
260 reviews filtered by
  • Chicago, IL
  • Any Job Title
3.5
260 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
United Airlines President & CEO Jeffery A. Smisek
Jeffery A. Smisek
382 Ratings

260 Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful

    United has great opportunity in the airline space. Nobody has a better hub structure and a better business plan.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Chicago, IL
    Current Employee - IT Manager in Chicago, IL

    I have been working at United Airlines full-time (more than 10 years)

    Pros

    The airline business gets in your blood. The outlook for United is great for the long term.

    Cons

    Still dealing with some integration issues following the merger. Some disenfranchised labor groups. Time and execution on the business plan should correct these.

    Advice to ManagementAdvice

    Keep implementing the plan.

    Recommends
    Positive Outlook
    Approves of CEO
  2. It was better years ago.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Performance Analyst in Chicago, IL
    Current Employee - Performance Analyst in Chicago, IL

    I have been working at United Airlines full-time (more than 8 years)

    Pros

    Flying benefits! You get to travel the world and go places you may never get a chance to see.

    Cons

    Flying benefits have been changed countless times since the merger and slowly what was a great thing about working here, is becoming something meaningless with how many restrictions are in place.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at United Airlines

    Pros

    corporate culture
    benefits
    pay
    room to grow within the organization

    Cons

    None come to mind for cons

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful

    Great company and employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Chicago, IL
    Current Employee - Director in Chicago, IL

    I have been working at United Airlines full-time (more than 10 years)

    Pros

    Travel and exposure to opportunities all over the world. The United/Continental merger is nearly over and progress is being made. The leadership team has gone through good changes and on track.

    Cons

    The airline industry is very cyclical and can turn badly quick. All the US airlines are at the mercy of the government under heavy regulation and taxation. There's a big threat from the foreign air carriers since their governments view air travel as a critical element of the economy.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful

    It depends on your division

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Specialist in Chicago, IL
    Current Employee - Senior Specialist in Chicago, IL

    I have been working at United Airlines full-time (more than 5 years)

    Pros

    Challenging, dynamic, exciting. I love the job and am happy to come to work every day. Divisional leadership is accessible and good.

    Cons

    Low pay for middle management, top leadership needs help. I don't feel appreciated by the company. Proof is in their actions.

    Advice to ManagementAdvice

    Divisional leadership seems to care, however top leadership needs to evaluate their decisions. For example, a fixed bonus program not based on performance and after making $2 billion, giving leaders less than 2% in profit sharing. These things send a message. 5 stars for the job, 2 stars on feeling appreciated by the company.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful

    Mediocre management only slightly offset by benefits and job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Chicago, IL
    Current Employee - Manager in Chicago, IL

    I have been working at United Airlines full-time (more than a year)

    Pros

    Complex and interesting problems to solve.
    Flight benefits are great.
    Downtown office location is great if you're a management employee.
    Good work/life balance.
    Good healthcare and other benefits.

    Cons

    Lack of a clear strategy from the c-suite drives constant change in decisions and direction.
    Management seems to be adding to the director level and above ranks while reducing the amount of individual contributors.
    Very political corporate culture.
    Divisions are very "Siloed" creating churn when trying to make decisions.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful

    Passion will drive an airline career, but this company makes that difficult

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Chicago, IL
    Current Employee - Senior Manager in Chicago, IL

    I have been working at United Airlines full-time (more than 10 years)

    Pros

    Immediate departmental colleagues are outstanding, contributions can be recognized but this varies on location/supervisor. Travel benefits are always a nice lifestyle to have, but have been gutted after the merger for management employees. Truly a globally diverse company.

    Cons

    Toxic culture post-merger, UA is really struggling to find an identity out of the combined United and Continental cultures. Too much focus on pleasing Wall Street and not the employees or customers. HQ is terribly bureaucratic, hierarchical, and risk-averse. Profit sharing for management was reduced greatly for 2014, to the point of being a joke at the expense of other workgroups.

    Advice to ManagementAdvice

    Return to Continental's Working Together culture. Start rewarding achievements based on merit and not politics. Focus on employee satisfaction and the rest will follow. Fix reliability and do some officer housecleaning.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  9. Customer Service Representative

    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL

    I have been working at United Airlines part-time (more than a year)

    Pros

    I love my co workers, they are all willing to help and assist when needed no matter what. Everyone wants to do the best that they can and they also want to make sure that others do the best that they can as well.

    Cons

    One of the downsides is when we are told we have to stay over at the last minute. With working for an airline, this can happen at any time for any reason but this is part of the job and we all make the best of it.

    Neutral Outlook
  10. 1 person found this helpful

    Terrible company to work for!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Ramp Service in Chicago, IL
    Former Employee - Ramp Service in Chicago, IL

    I worked at United Airlines full-time (more than 10 years)

    Pros

    Getting overtime when you need it.

    Cons

    Took away pension, health & dental benefits, as well as outsourcing my job. Management was awful to deal with and I was lied to constantly. Empty promises is what I like to call it.

    Advice to ManagementAdvice

    Wake up!! Don't disrespect your employees and CERTAINLY don't outsource them just to save money. This is why everybody hates United! You shouldn't have to take away everybody's pension and benefits just to save money.

    Doesn't Recommend
    Disapproves of CEO
  11. Get It together

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant in Chicago, IL
    Former Employee - Flight Attendant in Chicago, IL

    I worked at United Airlines full-time (more than 10 years)

    Pros

    Being able to see the world!

    Cons

    Not being able to get on an airplane Stand-by!

    Advice to ManagementAdvice

    Get the contracts straightened out!

    Recommends
    Negative Outlook

Work at United Airlines? Share Your Experiences

United Airlines

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.