United Airlines Reviews

Updated April 22, 2015
269 reviews filtered by
  • Chicago, IL
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3.5
269 Reviews
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Approve of CEO
United Airlines President & CEO Jeffery A. Smisek
Jeffery A. Smisek
146 Ratings

269 Employee Reviews

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  1. Senior Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Chicago, IL
    Current Employee - Senior Manager in Chicago, IL

    I have been working at United Airlines full-time (More than 8 years)

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Free flying benefits, Good work Life balance

    Cons

    Bureaucracy, IT system selections were poor

    Advice to Management

    No objective reorganization in IT. Many people hold the positions in team because of the friendship they hold. Management avoids hard decisions and is scared of changing people from teams. Many people are used to only one team and are very possessive about their products or projects. Unless there is movement at Director/MD level , there will be too much protectionism happening.

  2. CSA cargo agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSA Cargo Agent in Chicago, IL
    Former Employee - CSA Cargo Agent in Chicago, IL

    I worked at United Airlines

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I worked for a great company called Continental Airlines,at the cargo facility.We had the best operation at Ohare.

    Cons

    After the merge of Continental/United Airlines.It was clear to us they didnt like Continental Cargo doing a good job and making UA cargo look bad since they outsourced UA cargo.So the board decided to outsource Continental Cargo system wide and ruin a great operation.

    Advice to Management

    Work on being nice to both sides of the company,I hear it lopsided.

  3. Business Analyst leading projects, data analysis, and strategic recommendations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at United Airlines full-time (More than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flight benefit privileges, depending on the department - telecommuting options, compensation package including health benefits

    Cons

    Number of holidays, vacation accrual

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  5. Storekeeper

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Storekeeper in Chicago, IL
    Current Employee - Storekeeper in Chicago, IL

    I have been working at United Airlines full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I am excited and enthused about this position.

    Cons

    I haven't found any con's

  6. Sales Internship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Intern in Chicago, IL
    Current Employee - Sales Intern in Chicago, IL

    I have been working at United Airlines

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    United gave me the opportunity to learn about sales within the airline industry! They did not pressure me to hit any sort of sales goals, but gave me the tools necessary to succeed.

    Cons

    There really weren't any cons. They gave me access to all the tools I needed and anyone was willing to answer my questions, all the way up to the Senior VP.

    Advice to Management

    The old continental management is great! It is an interesting mix working with both sub United and sub Continental people working together because their corporate cultures were so different. My advice would be to stop saying sub United and sub Continental and to act as one company.

  7. No employee development or career growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Chicago, IL
    Current Employee - Director in Chicago, IL

    I have been working at United Airlines

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Decent flight benefits, nice workplace (Willis Tower), opportunity to work in many cities across the country

    Cons

    Promotions based on relationships rather than merit, no employee development opportunities, terrible short-sighted leadership, clueless C-level team.

    Advice to Management

    Develop employees, offer lateral opportunities

  8. Helpful (1)

    United has great opportunity in the airline space. Nobody has a better hub structure and a better business plan.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Chicago, IL
    Current Employee - IT Manager in Chicago, IL

    I have been working at United Airlines full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The airline business gets in your blood. The outlook for United is great for the long term.

    Cons

    Still dealing with some integration issues following the merger. Some disenfranchised labor groups. Time and execution on the business plan should correct these.

    Advice to Management

    Keep implementing the plan.

  9. Helpful (3)

    It was better years ago.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Performance Analyst in Chicago, IL
    Current Employee - Performance Analyst in Chicago, IL

    I have been working at United Airlines full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flying benefits! You get to travel the world and go places you may never get a chance to see.

    Cons

    Flying benefits have been changed countless times since the merger and slowly what was a great thing about working here, is becoming something meaningless with how many restrictions are in place.

  10. Service Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Director in Chicago, IL
    Former Employee - Service Director in Chicago, IL

    I worked at United Airlines full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great flight benefits and health care options

    Cons

    Poor salary, terrible union rules, many restrictions, rude and inconsiderate management

  11. Helpful (1)

    Petty can be used to describe both management and non management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL

    I have been working at United Airlines part-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Free flights allow you to see the world. United flies to most parts of the world.

    Cons

    PETTINESS ABOUNDS!! The management team needs training on effectively dealing with people.

    Advice to Management

    The company needs to pay more to attract the quality of front line employee necessary to take this airline to the next level.

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