United Airlines Reviews

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4.8
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Recommend to a friend
Approve of CEO
United Airlines President & CEO Jeffery A. Smisek
Jeffery A. Smisek
5 Ratings

Pros
  • Flight benefits are awesome to have by the side when seats are available (in 130 reviews)

  • Travel benefits if you can get on a plane (in 87 reviews)

Cons
  • Senior Management may force you to move to different location or ask you to work from multiple locations without any extra benefits (in 31 reviews)

  • Top heavy company paying millions in bonuses to upper management but outsourcing jobs because of budget cuts (in 27 reviews)

More Pros and Cons

30 Employee Reviews

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  1. Helpful (1)

    I am extremely happy to be given the opportunity to become part of this great company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Support Analyst - IT in Elk Grove Village, IL
    Current Employee - Associate Support Analyst - IT in Elk Grove Village, IL

    I have been working at United Airlines full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    1.)Very strong support from co-workers and management. 2.)Co-workers are very nice and work environment is peaceful. 3.)Pay is very good 4.)Benefits are so huge, exceptional, and second to none 5.)Seniority based company but has a fair system to help out new hires. 6.)Management will give you all the resources you need to climb the corporate ladder; all you need is the desire to excel.

    Cons

    There is nothing I dont like about this company and its community. Becoming a part of this company will be one of the best decisions you will ever make in your life.

    Advice to Management

    Please keep up the good work.


  2. Helpful (1)

    It was good in the day but after they took away the black book it was downhill all the way!

    Former Employee - Administrative Assistant in Elk Grove Village, IL
    Former Employee - Administrative Assistant in Elk Grove Village, IL

    I worked at United Airlines full-time (More than 10 years)

    Pros

    The old regime would listen and learn from their team players no matter what their "rank" but the new regime is only out for themselves. It was a fun environment and we all worked together to achieve the goal that we had set forth. The VPs, etc. were not afraid to get their hands dirty and do menial jobs if it helped the greater good. We built Terminal 1 and invented all the new technology along with it and that made us all proud and then you took credit for all that we had achieved.

    Cons

    I put in over 15 years and what did I get but a kick in the pants! They said I didn't do anything but they sure wanted my 350 page plus documents I typed and all my knowledge I gained throughout my years before they got rid of me for no reason! I lost my pension, my retirement, my employee investments and my flying benefits. I was even offered a job back into the company after 9/11 and was told to come to work and when I got there they said oh that job was changed and is no longer available. They didn't have the common courtesy to call me before I left and they knew it!

    Advice to Management

    Remember where you started and how you want to be treated. Don't treat others without respect unless you would treat yourself in that negative way! Learn to listen and United might go further! Don't take away what individuals who have worked to obtain away at the end of their career! They put a lot of good years into growing your business and then you took it all away.


  3. A company with good benefits that I love to work for.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Distribution Coordinator in Elk Grove Village, IL
    Former Employee - Distribution Coordinator in Elk Grove Village, IL

    I worked at United Airlines full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You get great flying benefits and some of the nicest people to work with.

    Cons

    my only down side is that I had to work on Sundays.

    Advice to Management

    Try working in the lower class shoes for a day or share their job for a day just to see what it is like. Even do an undercover boss one day.


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  5. It was very helpful in utilizing my Risk Management skills

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Risk Management in Elk Grove Village, IL
    Former Employee - Risk Management in Elk Grove Village, IL

    I worked at United Airlines full-time (More than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    I love to travel and experience different culturs and people

    Cons

    At the time United Airlines were merging and the company was not stable

    Advice to Management

    Valuable people should be protected from losing their jobs.


  6. it's ok to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Storekeeper in Elk Grove Village, IL
    Current Employee - Storekeeper in Elk Grove Village, IL

    I have been working at United Airlines full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    the flight benefits are good if you can get on

    Cons

    they need to increase starting salary. it takes 10 years for the max

    Advice to Management

    not so much personal infighting


  7. Good to their employees. Fair to their contractors

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Warehouse Supervisor in Elk Grove Village, IL
    Current Contractor - Warehouse Supervisor in Elk Grove Village, IL

    I have been working at United Airlines as a contractor (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great environment, great pay and decent enough coworkers.

    Cons

    The Union is difficult to work with.

    Advice to Management

    Reward contractors who excell with permanent positions.


  8. Helpful (1)

    Great company to work for if you find your Niche

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Elk Grove Village, IL
    Current Employee - Business Analyst in Elk Grove Village, IL

    I have been working at United Airlines full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flight Benefits to even more cities in the world after the merge with Continental Lower medical premiums compared to other Fortune 100 companies United is big on hiring internally first for open positions Great co-workers

    Cons

    Bad management in most departmsnts Company took away pensions and keeps cutting salaries during tough times

    Advice to Management

    Please hire capable, competent, educated, top-quality, smart, intelligent leaders who are progressive, proactive, and have a great vision of the near future. Make sure they know how to lead a company with very complex operations like United and hold these accountable for their employees' performance.


  9. Challenging, an interesting industry, overall a good group of people to work with

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Project Manager in Elk Grove Village, IL
    Current Employee - IT Project Manager in Elk Grove Village, IL

    I have been working at United Airlines

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    The airline industry is very complex, if you enjoy working in an environment where there is always something new .

    Cons

    Layoffs, business model is very suspectible to the economy (layoffs), in some areas a punitive cuture is still strong

    Advice to Management

    Look at the leaders that are not forming positive realationships with their piers and others.


  10. outstanding people, internal strife

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Revenue Management Analyst in Elk Grove Village, IL
    Current Employee - Revenue Management Analyst in Elk Grove Village, IL

    I have been working at United Airlines

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    every person is very committed to helping United succeed

    Cons

    Many people here are unsure of their future after the merger


  11. Helpful (3)

    The worst experience of my professional career.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Development Manager in Elk Grove Village, IL
    Former Employee - Product Development Manager in Elk Grove Village, IL

    I worked at United Airlines

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    On the one hand, if you want to be lazy and just slide by, United Airlines is the place to work. You can get by doing barely anything. Your co-workers are aware of it, but not management.

    Cons

    If you actually care about your work, United Airlines is not the place to work. There are so many slackers, unqualified workers, overlap in job duties and superfluous personnel that it's actually really hard to get your job done. The tools and resources provided to personnel is abhorent (Airline operations however had a good repuation. I would still fly United...). The organizational structure and strategy is also a joke.

    Advice to Management

    Senior management spends so much time in unnecessary, poorly managed, inefficient meetings, with such a crazy organizational structure, that they have no idea what is actually happening in their department on a day to day basis, and how much better, how much more productive their department could be. This ultimately results in a negative product. (Again, I'm not speaking of airport ops.) I worked in their e-commerce department.



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