United Airlines Reviews

Pros

Technology company with wings, great benefits

Cons

Salary ranges unfair between Houston and Chicago

Pros

Good benefits
Pay is below average

Cons

Financially tough industry and increasing cost of fuel makes it hard to be profitable.

Advice to Senior Management

search for new ways to improve customer experience and achieve profitability.

UAL is a great company in a difficult industry, however new and innovative ways of serving customers will help.

Pros

Great travel benefits and competitive salary in the middle to higher tiers. Your experience and upward mobility at the company is very much driven by your direct manager.

Cons

Vacation policy doesn't allow for much travel definitely a drawback. It'd be easy to get buried in the bureaucracy if you don't assert yourself.

Advice to Senior Management

Itd be nice if there was less of a rift between front line and management employees. I feel like there is a good camaraderie within departments but outside communication is close to non existent.

Pros

Great benefits. Flexible spending, health benefits, 401K and travel benefits

Cons

Ineffective communication between senior management and middle to lower management and salaried employees. An overall distrust of information when it is communicated.

Pros

The travel benefits place an airline job in a different class of work place benefits. It is difficult to place a value on what the travel benefits are worth.

Cons

The Headquarters is overstaffed, especially after the merger. There are many airline "lifers" in mid-upper management who function as "yes men, or yes women" because they are not brave enough to push the limits. There is no innovation going on at United.

Advice to Senior Management

Hire mid-upper management from outside of the company and outside of the industry. New blood and thinking are needed to make lasting change at this company.

Pros

Top notch technology and resources
Excellent pay and benefits including travel
Good advancement opportunities
Intelligent workforce and fairly laid back work environment

Cons

No real work/life balance even though the technology is available for work from home etc.
Very competitive and promotions are therefore more difficult
Seems to be more turnover lately

Advice to Senior Management

Be more open to change and focus on work/life balance which will help with employee retention.

Pros

The travel and health benefits are very generous.

Cons

The job has changed in many ways since September 11th.

Advice to Senior Management

More respect for our hard work as the front lines of customer service.

Pros

Free or reduced rate travel (if you are able to get on a flight) and good medical benefits.

Cons

There's a horrible corporate culture which promotes excessive executive compensation while doing everything they can to cut labor costs at the expense of the employee.

Advice to Senior Management

If you want to deliver the type of customer service you are promising to your customers, you need to fairly compensate the people who will be delivering it.

Pros

I enjoy my co-workers and our wonderful customers. The opportunity to travel has been grand. United was a fabulous company to work for until ten years ago.

Cons

Management does not care about employees. The greed of top management is constant. There never seems to be a time for celebrating the good work done by the employees nor any appreciation of those who built this company.

Advice to Senior Management

Give back to employees , take less for yourself. Protect senior employees benefits, show some heart . Do more to make the airplane a comfortable ride. Stop all the silly extra charges and put the larger aircraft back on the popular routes. Make the employees a happy group and they will bring your customers back over and over, again and again. If you think about it long and hard, its your employee that make a company successful...management is just a faceless group of very greedy people. Those bonuses should be broken up and given equally to the employees who work to earn the customer base. Understand that while you are taking money that you do not need, you are costing families the opportunities to establish positive community success for future generations. The world does not function around your elite community. There is a need for the middle income citizen to be able to contribute outside their own immediately family , so that we may rid our community of desperations that breed crime and demean education. This can only happen in this country if middle Income can earn enough money to contribute to the larger portion of our society...MIDDLE AMERICA. You are just simply not worth what you cost.

Pros

There are great benefits when it comes to flying and for the most part, a lot of good employee's who made the days go by quickly. I enjoyed the time I was there for the most part.

Cons

Upper management (not middle) needs a lot of work. They don't see the big picture and seem to just be interested in those you are willing to stick there noses way high into you know what. There were a lot of good people overlooked that should have been considered for promotions.

Advice to Senior Management

I would say really get to know your people to the upper management people. Don't just come around for someone's retirement party and not even know their name. That was a regular thing -- upper management not knowing anyone's name.