United Airlines Reviews

Updated March 23, 2015
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3.1
804 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
United Airlines President & CEO Jeffery A. Smisek
Jeffery A. Smisek
381 Ratings

Pros
  • The flight benefits were the only reason to justify working for this company (in 130 reviews)

  • Excellent travel benefits and very big partnership presence in Chicago area (in 87 reviews)

Cons
  • Senior management boasts about a culture of dignity and respect but come far from living it (in 31 reviews)

  • upper management is horrible they don't care for there best assets there employees (in 27 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. United has great opportunity in the airline space. Nobody has a better hub structure and a better business plan.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Chicago, IL
    Current Employee - IT Manager in Chicago, IL

    I have been working at United Airlines full-time (more than 10 years)

    Pros

    The airline business gets in your blood. The outlook for United is great for the long term.

    Cons

    Still dealing with some integration issues following the merger. Some disenfranchised labor groups. Time and execution on the business plan should correct these.

    Advice to ManagementAdvice

    Keep implementing the plan.

    Recommends
    Positive Outlook
    Approves of CEO
  2. It was better years ago.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Performance Analyst in Chicago, IL
    Current Employee - Performance Analyst in Chicago, IL

    I have been working at United Airlines full-time (more than 8 years)

    Pros

    Flying benefits! You get to travel the world and go places you may never get a chance to see.

    Cons

    Flying benefits have been changed countless times since the merger and slowly what was a great thing about working here, is becoming something meaningless with how many restrictions are in place.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at United Airlines as a contractor (less than a year)

    Pros

    Flexibility wit the job. When traveling, there are lots of perks with moving around flights. Training was extensive

    Cons

    Communication was scarce. They expect you to pick up and just go.

    Advice to ManagementAdvice

    Provide better internal employee services and more up to date applications to search within United's Systems

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at United Airlines

    Pros

    Great benefits you get unlimited travel

    Cons

    Hours done by seniority get evening hours at first

    Recommends
  6. Able to travel around the world

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Airlines

    Pros

    Decent benefits-free travel and recently added tuition reimbursement .

    Cons

    Limited career advancement. Hard to navigate career ladder.

    Positive Outlook
    Approves of CEO
  7. Not the great airline it once was, but still a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor - Airport Operations/Ramp Supervisor in Dulles, VA
    Former Employee - Supervisor - Airport Operations/Ramp Supervisor in Dulles, VA

    I worked at United Airlines full-time (more than 10 years)

    Pros

    Awesome co-workers, ability to trade on and off shifts, flight benefits. I had the opportunity to work in almost every department and in numerous stations, both domestic and international. I've worked on both the labor and management sides of the company. Overall, despite all of the negatives, I have never more thoroughly enjoyed any other work experience. Although the climate has changed a great deal since the merger, I'd still recommend UA as a great place to work if you are a plane and airline junkie like me. I am now out of the industry, and not a day goes by that I don't miss something about it.

    Cons

    Leadership issues. Downsizing by outsourcing work to non UA employees and companies. Sometimes excessively long hours (involuntary hold over). Pay is on the low side.

    Advice to ManagementAdvice

    Learn how to get out of your own way.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful

    My experience as a flight attendant
    Was great I loved it my dream job and honestly really really fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in San Francisco, CA
    Current Employee - Flight Attendant in San Francisco, CA

    I have been working at United Airlines

    Pros

    Flight benefits great health benefits buddy passes traveling all around the world iota wonderful

    Cons

    Move around too much hard to balance family friends

    Positive Outlook
    Approves of CEO
  9. It's been great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at United Airlines

    Pros

    The flying benefits and working with different people

    Cons

    Standing on your feet all day

    Advice to ManagementAdvice

    Care more about your employees

    Recommends
    Positive Outlook
    Disapproves of CEO
  10. Principal engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Airlines

    Pros

    Good work life balance and benefits

    Cons

    Pay is not that great

    Advice to ManagementAdvice

    IT or needs to be looked at do some clean up and business needs to work with IT

  11. NA

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - CAE Analyst in Livonia, MI
    Current Employee - CAE Analyst in Livonia, MI

    I have been working at United Airlines full-time (more than 5 years)

    Pros

    Good work culture. Everyone is friendly.

    Cons

    Appraisal policy is not good. Supervisor does not give proper justification to ranks given.

    Advice to ManagementAdvice

    Proper supervisors should be appointed for appraisal.

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United Airlines

 
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