United Airlines

www.united.com

United Airlines Reviews

Updated January 27, 2015
Updated January 27, 2015
756 Reviews
3.0
756 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
United Airlines President & CEO Jeffery A. Smisek
Jeffery A. Smisek
354 Ratings

Review Highlights

Pros
  • The flight benefits were the only reason to justify working for this company (in 130 reviews)

  • Excellent travel benefits and very big partnership presence in Chicago area (in 87 reviews)


Cons
  • Senior management boasts about a culture of dignity and respect but come far from living it (in 31 reviews)

  • upper management is horrible they don't care for there best assets there employees (in 27 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent in Dulles, VA
    Current Employee - Ramp Agent in Dulles, VA

    I have been working at United Airlines

    Pros

    Great Company...Great potential to advance if your are well equipped. Great flight benefits. And very competitive salary

    Cons

    Seniority seems to be more valued over education and skills. Networking seems like the best way to move around in this company.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    United Ramp Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Airlines

    Pros

    Salary, travel, holidays, benefits, schedule

    Cons

    Management, profit sharing, seniority. availability, shifts

    Recommends
    Positive Outlook
  3.  

    United Airlines

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Chicago, IL
    Current Employee - Director in Chicago, IL

    I have been working at United Airlines full-time (more than 10 years)

    Pros

    Great People
    Good Product
    Interesting Industry

    Cons

    Cyclical business that can be volatile external influences

    Recommends
    Positive Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Pilot Crew Scheduling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pilot Crew Scheduler in Chicago, IL
    Current Employee - Pilot Crew Scheduler in Chicago, IL

    I have been working at United Airlines

    Pros

    Laid back work culture that offsets a fast pace high stakes job.
    Great team work ethic in most coworkers.
    Very flexible schedule.
    Fly for FREE!!!

    Cons

    Sometimes very negative attitude toward company.
    conflicting ways of operating between people who worked for United and Continental PRIOR to the merger.

    Advice to ManagementAdvice

    Consult those who actually work for you, as well as the number crunching consultants you pay out the butt, before making operational changes to the job.

    Recommends
    Positive Outlook
    Disapproves of CEO
  6.  

    Exciting and challenging place to work with great co-workers, huge company with some people who just don't care.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - FP&A Manager in Chicago, IL
    Current Employee - FP&A Manager in Chicago, IL

    I have been working at United Airlines full-time (more than 3 years)

    Pros

    Exciting and dynamic environment with unique challenges. Feels good to be a part of an organization that drives so much economic activity all over the world.

    Cons

    Executive leadership often seems like good ol' boys club, experience difficulty moving up in company due to this. Too many people how have been with company for a long time that do not care about improvement.

    Advice to ManagementAdvice

    Foster more of an open environment that encourages lower positions to contribute with decisions

    Recommends
    Positive Outlook
    Disapproves of CEO
  7.  

    good outweigh the bad, but just barely.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Strategic Pricing Analyst in Chicago, IL
    Current Employee - Strategic Pricing Analyst in Chicago, IL

    I have been working at United Airlines full-time (more than 5 years)

    Pros

    good base salary, earned comp time, great co-workers, international flight benefits, ability to have 2 enrolled friends, flexible schedule, headquarters is in a fantastic city, access to VPs and SVPs, feel like an integral member of my small team.

    Cons

    lack of communication, reduced compensation, including merit raises and profit sharing reductions, no room for promotions or career advancement within same work groups, number of flights canceled and delayed is frustrating and embarrassing, upper management does not seem to care about the customers or employees and always uses the weather in UA hubs as the scapegoat for why we are not doing as well as other legacy airlines.

    Advice to ManagementAdvice

    Fix the on-time and cancellation issue. Start to respect your employees and value your customers.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8.  

    united

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Airlines

    Pros

    benefits, both flight and health.

    Cons

    crazy hours, zero pay, unpredictable

  9.  

    Keeps lowering pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Management in Chicago, IL
    Former Employee - Management in Chicago, IL

    I worked at United Airlines full-time (more than 5 years)

    Pros

    Flight benefits if you don't mind your hair turning gray trying to get on a flight.

    Cons

    This place keeps lowering pay by cutting bonuses and cutting profit sharing plus no merit increases. Salary progression has literally been negative. I'd advise going some place else if you're looking for a career and you care about being compensated.

    Advice to ManagementAdvice

    Less politics and beauracratic tape - and reward employees for their work rather than taking away benefits every year.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    Management shows little to no respect for flight attendants

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant in Chicago, IL
    Former Employee - Flight Attendant in Chicago, IL

    I worked at United Airlines full-time

    Pros

    Travel benefits were a plus in the event you were actually able to get on. Most layover hotels were quite nice. Health insurance was very good if you had time to use it. Many great coworkers but many more extremely bitter.

    Cons

    Long-time employees were extremely disgruntled and constantly complaining about "the company" and about working conditions which made for a very uncomfortable working atmosphere. Union dues were very high but there didn't seem to be anything positive gained from having a union. The only time I saw the effect of the union was when employees who repeatedly broke company rules (failing drug tests, etc) were protected from discipline or from losing their jobs.

    Advice to ManagementAdvice

    I would say get rid of the union and have a good relationship with the employees. But since that is not possible yet (I think it will happen soon enough because unions are obsolete), try to treat the employees with more respect than they get from the union. That isn't too hard. Unions have no purpose beyond filling their own pockets with cash and creating animosity between employees and management.

    Doesn't Recommend
  11.  

    Benefits are cyclical

    Current Employee - Customer Service Representative in Los Angeles, CA
    Current Employee - Customer Service Representative in Los Angeles, CA

    I have been working at United Airlines

    Pros

    One of the most attractive benefits that an airline can offer, is flight benefits. Unfortunately for employees, the airlines do everything they can do to send the flights out filled to capacity. Since employees are boarded last, they are often left behind. United changes pass privilege rules often as well as the structure of their other benefit packages.
    The upside of working for united is that there are many positions to choose from and the employees, for the most part are wonderful to work along side.

    Cons

    There seems to be an unwritten rule to promote to the level of incompetence.

    Advice to ManagementAdvice

    It would be a good idea, when searching for a candidate to promote, to look beyond those who excel at alienating others with their ambitions.

    Recommends
    Neutral Outlook
    No opinion of CEO

Work at United Airlines? Share Your Experiences

United Airlines

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.