United Airlines

  www.united.com
  www.united.com
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United Airlines Reviews

Updated September 19, 2014
Updated September 19, 2014
667 Reviews
3.1
667 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
United Airlines President & CEO Jeffery A. Smisek
Jeffery A. Smisek
313 Ratings

Review Highlights

Pros
  • The flight benefits are undoubtably the most adventurous benefits available to any job (in 112 reviews)

  • Pros used to be travel benefits but even with 25 years of seniority, you still get bumped (in 75 reviews)


Cons
  • Senior management boasts about a culture of dignity and respect but come far from living it (in 29 reviews)

  • Upper management has no regard for customers or employees (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Challenging and type A.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at United Airlines full-time for more than 8 years

    Pros

    I enjoyed being all of the professional ongoing training.

    Cons

    Pay and salary did not keep up with current standards. It just got to be ridiculous what earning power was anywhere else.

    Advice to ManagementAdvice

    Invest in employee retention. Every employee that leaves your company costs $2-5 K to replace.

    Recommends
    No opinion of CEO
  2.  

    Nice people, hard work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Airlines full-time

    Pros

    People are nice. Work is not too hard.

    Cons

    Not much opportunity for growth

    No opinion of CEO
  3.  

    Always Interesting

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Airlines for more than 10 years

    Pros

    I have had the ability to work in several different areas and several different job functions during my career.

    Cons

    United is still in the process of completing a very difficult merger. Although things are starting to organize, there is still a lot of work to accomplish.

    Advice to ManagementAdvice

    Need to put more focus on the employee group. The business side is important, but cannot sustain without the buy-in from employees who feel wanted and valued.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    My experience at United Airlines was in reservations and overall very positive

    Former Employee - Customer Service Representative  in  El Segundo, CA
    Former Employee - Customer Service Representative in El Segundo, CA

    I worked at United Airlines full-time for more than 8 years

    Pros

    Flight benefits were awesome and for some reason I could almost get on the flights most of the times. The work environment was very friendly even when we had bad days i.e. storms in Chicago that disrupted the flights.

    Cons

    The pay was not great especially if you were brand new but they had a pay scale that rewarded you at your 10th anniversary. Never made it though, my office in LA closed after 09/11.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Worked in Flight Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Operations  in  Houston, TX
    Former Employee - Flight Operations in Houston, TX

    I worked at United Airlines as an intern for less than a year

    Pros

    Training Facilities, Type of Training, Instructors, Office Culture. Coworkers were always very helpful and very knowledgeable. Flight benefits were amazing.

    Cons

    Some of the people who worked within the company in different departments did not mesh with the company policies. The organization at times felt too big for their own good. Need to remember what got the company to where it is today. The merger between Continental and United did not go over as smoothly as it could have.

    Advice to ManagementAdvice

    Pay attention to what your coworkers have to say. Focus on what the customers are saying to help grow the business.

    Recommends
    Positive Outlook
    Disapproves of CEO
  7.  

    A definite challenge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Parts Purchasing  in  Miami, FL
    Former Employee - Parts Purchasing in Miami, FL

    I worked at United Airlines full-time for more than 5 years

    Pros

    Loved my job and the people, including management.

    Cons

    Being paid salary and called constantly during my off time got ridiculous, sometimes it would be 4am .... my backups could not be trusted to get the job done.

    Advice to ManagementAdvice

    Better training and hiring people that want to succeed and not just clock watch for the day to be over.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    great benefits, poorly managed, all about stock holders they can careless about employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent
    Current Employee - Customer Service Agent

    I have been working at United Airlines full-time for more than 5 years

    Pros

    great benefits discounted flying medical dental vision is 90 percent covered 10 percent pocket. 401k match. at 2 percent.

    Cons

    union is horrible they only care about union dues, there for the company period. they try to find anyway possible to fire you. attendance policy is set up for failure. there is no job security what so ever you can be laid off at any moment, they only need to identify you 60 days in advance per union contract. smh

    Advice to ManagementAdvice

    find another job

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Job security with inadequate compensation and excessive politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior IT Developer  in  Houston, TX
    Former Employee - Senior IT Developer in Houston, TX

    I worked at United Airlines full-time for more than 5 years

    Pros

    Generally relaxed atmosphere, even under deadline pressure. Schedule flexibility exists for better work/life balance. Most coworkers make work more enjoyable. Senior managers and some directors recognize talent, value their employees, and are open to feedback with an open-door policy.

    Cons

    It appears that much of management beyond the director level is still trapped in the old and obsolete "business-steered" development paradigm, which was created at a time when Continental/United was a new, dot-com idea that had to prove itself to Business groups...even though Technology now allows for the vast majority of the revenue coming into the company. This leads to a reluctance to accept new ideas and initiatives that are supposed to be allowed under the new R&D guidelines from the CIO down. This is the same problem that has existed for many years, and will continue to not only cause a drag in employee morale, but also stagnate further development in technology that could make the airline more competitive (and more profitable).

    The company also severely undercompensates its talent. Believing that standby flight benefits are equal to salary compensation, they continue to pay many talented employees less than $20k from the industry average relative to skills and experience, and they see this as acceptable.

    Due to the company's obvious drive to further optimize flight scheduling to reduce waste in the number of empty or near-empty planes that are flying various routes, this leads to increasing difficulty finding standby availability for standby travel which, effectively, limits the ability to actually USE those "flight benefits".

    In order to be promoted beyond a certain point, you have to become entrenched in politics and bureaucracy, and essentially rub elbows with the right people, or you are stuck in lower-level roles indefinitely. Thus, upward mobility becomes extremely difficult on merit alone. Employees shouldn't have to "wine and dine" management in order to move their careers forward.

    Advice to ManagementAdvice

    If you value your talented employees, want to make them FEEL valued (for morale and desire to better the company overall via proactive contributions), and want to RETAIN that talent, you should properly compensate them monetarily. Money talks, and many employees have families to support. The company shouldn't just cater to single people that like to travel standby alone. If you don't want to retain only mediocre employees and foreigners with visas, you should be competitive with compensation...at the very least, to the industry average.

    If necessary, allow for the option to opt out of flight standby benefits in lieu of higher salary.

    Be open to feedback from your engineers in terms of project initiatives if you want to be more competitive in terms of technology. This helps your ROI, and it helps boost market share.

    Eliminate the bureaucracy that makes the company a self-proclaimed "revolving door", as it pertains to promotions and raises. Currently, in order to move up in the company or get a higher salary, one has to leave and return with a higher salary requirement. Meanwhile, your talent finds that there is better company management elsewhere, and many do not return.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Self-Centered Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management  in  San Francisco, CA
    Current Employee - Management in San Francisco, CA

    I have been working at United Airlines full-time for more than 10 years

    Pros

    Compensation and benefits are very competitive.

    Cons

    Senior management does not "walk the talk" and unfortunately that trickles down through all levels of the organization. There is a lack of interest in true team-building and inclusion, rather it is a select few that are considered to have value and all others are essentially ignored and made to feel they are not welcome. Ideas, existing products, existing processes, etc. have been discarded by the "new" leadership team without even understanding what it is that they "do not like". Sadly it is the customers and loyal employees who have suffered.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Frustrating place to work. Difficult decision making processes. Merger needed but did nothing for employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager  in  Chicago, IL
    Current Employee - Sales Manager in Chicago, IL

    I have been working at United Airlines full-time for more than 5 years

    Pros

    Stability if you get your work done.

    Cons

    So big hard to get things done

    Advice to ManagementAdvice

    Get the right salary comming in. Takes a long time to move up

    Recommends
    Neutral Outlook
    No opinion of CEO

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