United Airlines Reviews

Updated July 28, 2015
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3.2
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Recommend to a friend
Approve of CEO
United Airlines President & CEO Jeffery A. Smisek
Jeffery A. Smisek
422 Ratings

Pros
  • Flight benefits are awesome to have by the side when seats are available (in 130 reviews)

  • Travel benefits if you can get on a plane (in 87 reviews)

Cons
  • Senior Management may force you to move to different location or ask you to work from multiple locations without any extra benefits (in 31 reviews)

  • Top heavy company paying millions in bonuses to upper management but outsourcing jobs because of budget cuts (in 27 reviews)

More Pros and Cons

894 Employee Reviews

Sort: Popular Rating Date
  1. Employee Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Support
    Former Employee - Applications Support

    I worked at United Airlines full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent flight benefits with great team members.

    Cons

    I enjoyed working for United and would love to join their team again.

    Advice to Management

    Excellent company with great benefits.


  2. Helpful (2)

    Flight Attendant

    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at United Airlines

    Recommends
    Recommends

    Pros

    Flexible Schedule. Great Pay and Benefits. Can commute to work from any city. I had some great supervisors when Based in Chicago. Very kind and wanted to see you succeed.

    Cons

    Commuting can make the job more stressful. Have to make sure that the flight loads accommodate a commuter's schedule. The customer service agents are very rude in most cases. When based in LAX and DEN the supervisors were terrible and were looking to get rid of you. It all depends on where you are based.

    Advice to Management

    Crack down on your CSR's. They are supposed to provide friendly customer service most are very rude to customers and employees alike.


  3. FMLA Admin

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FMLA Support Representative in Chicago, IL
    Former Employee - FMLA Support Representative in Chicago, IL

    I worked at United Airlines (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    A new challenge each and every day. A lot of moving and unpredictable pieces to deal with make this a place very unique.If you want to travel the world for almost free, this is the company to work for. If you want to work for horrible managers that do not provide direction, I encourage you to apply for this position. The key words you should look for is Employee Service Center (ESC). Working in the ESC is not a career path. Hold off on applying for this job and look at other opportunities at UAL.

    Cons

    No holidays off Working over night

    Advice to Management

    None at all


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  5. Remote Reservation Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Remote Reservation Agent in Detroit, MI
    Current Employee - Remote Reservation Agent in Detroit, MI

    I have been working at United Airlines part-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Love this company would like to be more front line

    Cons

    Lack of Communication from headquarters

    Advice to Management

    More timely communication


  6. Senior Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Chicago, IL
    Former Employee - Senior Analyst in Chicago, IL

    I worked at United Airlines (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great benefits, mostly nice people who work hard.

    Cons

    Some not so nice people who really should not be Managers.

    Advice to Management

    360 reviews would be helpful at all levels. Evaluations of managers by those who directly report used to be standard but went away. This should be returned.


  7. Flight Attendant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant
    Former Employee - Flight Attendant

    I worked at United Airlines full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Travel, meet people, flexible, independent

    Cons

    Hours, reserve schedule, management, time away


  8. Ramp operations

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Honolulu, HI
    Current Employee - Ramp Agent in Honolulu, HI

    I have been working at United Airlines part-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great work environment where safety is a high priority

    Cons

    It can be intimidating being new but overall people are very friendly and accomodating.

    Advice to Management

    Keep up the great work. Maybe invest in new equipment!


  9. Helpful (1)

    Operations Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in New York, NY
    Current Employee - Operations Manager in New York, NY

    I have been working at United Airlines full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    There are great opportunities for various positions including promotions. I have a good variety of duties in my position so keeps my job interesting. United Airlines has very good benefits.

    Cons

    The economy changes affect the overall airline industry and therefore affects the decisions that United Airlines needs to make to run their business.

    Advice to Management

    United should ensure that always keep an honest and open communication to their employees which they a very good job of now..


  10. Payroll Processor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hagatna, GU
    Former Employee - Anonymous Employee in Hagatna, GU

    I worked at United Airlines (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A great company to work for with fantastic benefits.

    Cons

    Employees are being hired based on who you know and not what you know.


  11. Airport Customer Service Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Airport Customer Service in Houston, TX
    Current Employee - Airport Customer Service in Houston, TX

    I have been working at United Airlines part-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Paid well, flexible work times.

    Cons

    The Airlines are Out Sourcing all US jobs.. for lower paid contract workers.. Customer Service will be completely lost. It will be self serve only..

    Advice to Management

    Look out, when we are gone you are next.



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