United Airlines

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United Airlines Reviews

Updated August 16, 2014
Updated August 16, 2014
666 Reviews

3.2
666 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
United Airlines President & CEO Jeffery A. Smisek
Jeffery A. Smisek
304 Ratings

Review Highlights

Pros
  • The flight benefits are undoubtably the most adventurous benefits available to any job (in 112 reviews)

  • Pros used to be travel benefits but even with 25 years of seniority, you still get bumped (in 75 reviews)


Cons
  • Senior management boasts about a culture of dignity and respect but come far from living it (in 29 reviews)

  • Upper management has no regard for customers or employees (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Nice place to work if you are in the right group.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager, MileagePlus  in  Chicago, IL
    Current Employee - Account Manager, MileagePlus in Chicago, IL

    Pros

    Allows for some extraordinary life experiences with travel benefits, when you can get on a flight. The work is interesting and challenging, and you will be surrounded by other smart people. Overall the benefits package is good.

    Cons

    With consolidation with CO and UA staff, almost impossible to move up. Even lateral moves are tough. MileagePlus leadership only recognizes white males with MBAs in their 30s. In general, the airline industry is lower paying than others.

    Advice to ManagementAdvice

    Be aware of the subtle age and sex discrimination that is taking place in MileagePlus under Praveen Sharma's leadership.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Overall great people to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Chicago, IL
    Former Employee - Project Manager in Chicago, IL

    Pros

    Ability to travel across the globe.
    Strong sense of comradery with fellow employees and the industry.

    Cons

    Employees are subject to uncertainty about reduction in size.
    Highly stressful environment.
    Despite the huge efforts, the experience of the merger was quite painful for many.
    Pay is not the greatest compared to similar jobs in other industries.

    Advice to ManagementAdvice

    Keep on trying, you will get it together.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Collaborative culture, good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager  in  Chicago, IL
    Current Employee - Senior Manager in Chicago, IL

    Pros

    Analytical and collaborative culture, fair work life balance

    Cons

    Leadership wanted bold ideas with no risk, not a very social workplace

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    The friendly skies

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Purser
    Current Employee - Purser

    Pros

    Love the people I meet

    Cons

    Turmoil at the moment. Need better recognition for our hard work.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    High learning curve, but satisfying work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Service  in  Billings, MT
    Current Employee - Ramp Service in Billings, MT

    Pros

    Hard work. Don't need to go to gym anymore. Also, very helpful co workers and great benefits.

    Cons

    Slow management, takes a lot of time to get needed online credentials and resources.

    Advice to ManagementAdvice

    Make it easier to access uSource for new workers.

    Recommends
    Positive Outlook
  7.  

    Flight Attedant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great co-workers, See the world for free.

    Cons

    Long hours, low employee morale.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Interesting and challenging work and great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance Associate  in  Chicago, IL
    Current Employee - Finance Associate in Chicago, IL

    Pros

    In a very challenging industry there are always opportunities to learn. Teammates are supportive. Great travel benefits. Hours allow for a reasonable work/life balance.

    Cons

    Could be more social events at the company, both informal and formal.

    Advice to ManagementAdvice

    Upper management is very approachable.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst  in  Chicago, IL
    Current Employee - Senior Analyst in Chicago, IL

    Pros

    Fantastic, ever changing business that's tough and never boring. Flight benefits are excellent. Many co-workers are great people to work with. A lot of great career opportunities, and the HQ city - Chicago - is a fantastic place to live and work.

    Cons

    Weaker leadership at the highest of levels - primarily C level team. Culture in the field is considered to be weak, displaying little faith in the management team.

    Advice to ManagementAdvice

    Lay off on the excuses for under-performance and instead make yourself visible to the operations personnel at the company. Being available, transparent, and willing to aid the line employees helps create a bond between management and the field, but more importantly will help create the solid culture we all want at United.

    Recommends
    Positive Outlook
    Disapproves of CEO
  10.  

    Best of the experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MBA Corporate Insurance  in  Chicago, IL
    Current Employee - MBA Corporate Insurance in Chicago, IL

    Pros

    Makes you feel like part of every project decision.
    Get to learn a great deal about Aviation, a niche market
    Intern events are just amazing

    Cons

    Industry has ups and downs. So career growth could also fluctuate.

    Recommends
    Approves of CEO
  11.  

    Tough but friendly place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern  in  Chicago, IL
    Current Employee - Intern in Chicago, IL

    Pros

    Good pay, good 401k. Flight benefits are nice but you need to find a seat which is getting tough. Friendly environment to work in.

    Cons

    Can be difficult to move up in organization. Several people in management have little or no leadership skills and it seriously hurts your team if one of them is in charge of you.

    Advice to ManagementAdvice

    Get rid of most of the small regional planes and bring more work and flights into the main line fleets.

    Recommends
    Positive Outlook
    Disapproves of CEO

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