United Airlines Reviews

Updated August 26, 2015
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3.2
Rating Trends
Recommend to a friend
Approve of CEO
United Airlines President & CEO Jeffery A. Smisek
Jeffery A. Smisek
441 Ratings

Pros
  • Flight benefits are awesome to have by the side when seats are available (in 130 reviews)

  • Travel benefits if you can get on a plane (in 87 reviews)

Cons
  • Senior Management may force you to move to different location or ask you to work from multiple locations without any extra benefits (in 31 reviews)

  • Top heavy company paying millions in bonuses to upper management but outsourcing jobs because of budget cuts (in 27 reviews)

More Pros and Cons

938 Employee Reviews

Sort: Popular Rating Date
  1. IT analyst

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Flexible, fun, exciting, travel, Chicago

    Cons

    Chicago, cold, snow, windy, crime


  2. Great Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Chicago, IL
    Current Employee - Senior Manager in Chicago, IL
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines full-time (More than 10 years)

    Pros

    Global company with numerous career growth and development opportunities. Challenging industry with many ways to make an impact. Ability to influence industry strategic direction.

    Cons

    Highly unionized company with a lot of history that's hard for some individuals to put behind them. Industry continues to be under the microscope for making any profits, when they are still significantly below others.

    Advice to Management

    Streamline decision making, better align performance payouts as "line of sight" to specific parts of the company, continue charging forward to execute strategic plan.


  3. Sr. Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Chicago, IL
    Former Employee - Senior Analyst in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at United Airlines full-time (More than 3 years)

    Pros

    Great benefit and working environment.

    Cons

    Lack of communications between teams and departments.

    Advice to Management

    Encourage open communications within team and teams.


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  5. Preimer Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Preimer Agent in Richmond, TX
    Current Employee - Preimer Agent in Richmond, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at United Airlines (More than 8 years)

    Pros

    Great company to be with.

    Cons

    There are no cons its what you make out of it.

    Advice to Management

    Great Team!!!


  6. csa

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA in East Boston, MA
    Former Employee - CSA in East Boston, MA
    Recommends
    Positive Outlook

    Pros

    Loved the internal and external customer also it felt like I was home comfortable easy coming and going did not mind being there more than home some,days

    Cons

    Bad weather days,customers yelling for their rights and then more shouting,and then crazy ups and down decisions it all would work out

    Advice to Management

    Doing a great job


  7. Great place to work, keep cutting bonuses

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technology Development Engineer in Houston, TX
    Current Employee - Senior Technology Development Engineer in Houston, TX
    Recommends
    Positive Outlook

    I have been working at United Airlines full-time (Less than a year)

    Pros

    Challenging interesting work environment. I am able to work on pretty much anything that is of interest that comes through the pipeline. Lots of cool technology to work on. I came in with a decent set of skills but my skill set now allows me to be extremely marketable. Great medical benefits. Flight benefits. Awesome team environment and not micro managing what hour I get in or what hour I leave. Lots of skilled developers that push you farther as a developer and increase your personal skill level.

    Cons

    I am making the same salary I came in despite extraordinary efforts by my direct managers to get above and beyond raises for me. The bonus restructuring and profit sharing have tanked my earnings potential at United even with company profits continuing to sore. My skillet has grown so much since I started and my salary is no where near where it should be.

    Advice to Management

    I am now looking for new jobs and there is a good chance I will take an offer if I find one. Making me find another offer to get price matched to a somewhat market salary is not a great strategy for retaining talent.


  8. Work History

    Current Employee - Flight Attendant in Houston, TX
    Current Employee - Flight Attendant in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I enjoy the flexible schedule.

    Cons

    Some days the hours are long.

    Advice to Management

    Provide the employee with the services they need to better take care of customers and provide outstanding customer service.


  9. Great company to work for!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in Chicago, IL
    Current Employee - Recruiter in Chicago, IL
    Recommends

    I have been working at United Airlines full-time (More than 10 years)

    Pros

    Working at United makes me feel like I work with family.

    Cons

    Sometimes not getting on flights as a stand by traveler.


  10. Merger woos

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at United Airlines full-time

    Pros

    Flight benefits for single people

    Cons

    Culture of politics. Leaders often are unaware of the work and challenges subordinates face to be successful.

    Advice to Management

    Challenge your direct reports who are just "yes-man", question, listen, and discover from all your co-workers.


  11. I don't like

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Houston, TX
    Former Employee - Flight Attendant in Houston, TX
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good company, because it was the only thing that would make

    Cons

    Bad customer serviceinsuran is so much better now than I thought you was the best of all time

    Advice to Management

    More than 1 week



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