United Airlines

  www.united.com
  www.united.com

United Airlines Reviews

Updated October 26, 2014
Updated October 26, 2014
692 Reviews
3.0
692 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
United Airlines President & CEO Jeffery A. Smisek
Jeffery A. Smisek
328 Ratings

Review Highlights

Pros
  • The flight benefits were the only reason to justify working for this company (in 128 reviews)

  • Excellent travel benefits and very big partnership presence in Chicago area (in 83 reviews)


Cons
  • Senior management boasts about a culture of dignity and respect but come far from living it (in 31 reviews)

  • Since the merger with Continental, things have gotten progressively worse (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great opportunities if you work for them, but below-average benefits will deter many from taking the chance on United

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Manager in Chicago, IL
    Current Employee - Human Resources Manager in Chicago, IL

    I have been working at United Airlines full-time (less than an year)

    Pros

    The level of tenure at United tells you they are doing something right in retaining people to work with them. The collaborative headquarters work environment really seems to lend itself to new ideas and different points of view, although the very nature of the business means that change is not as rapid. It also really appears that there is a conscious effort to align the thinking and efforts from the people at the airports, to the people in the planes, to the people in the head office, and everywhere in between.

    Cons

    Career development program is not well articulated, so the onus is on the individual to set out goals and work to achieve them, with very little structure. This benefits highly-motivated employees with plenty of initiative, but still provides less guidance than many companies, and may be unattractive to new employees who are looking for that support.

    Advice to ManagementAdvice

    Transparency works so well in environments where some of the blue collar staff involved in the day-to-day, nitty-gritty of the business operations feel separated from the white collar staff sitting in the offices. We need to make sure we're connecting to the people who can really make a difference in the customer experience. While there are plenty of initiatives taking place, we can and should do more.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Manager

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Manager
    Former Employee - Administrative Manager

    I worked at United Airlines full-time (more than 8 years)

    Pros

    Very demanding with a lot of opportunities to grow

    Cons

    Low Pay long work days

    Recommends
    No opinion of CEO
  3.  

    Great benefits and helpful team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accountant
    Former Employee - Accountant

    I worked at United Airlines full-time (more than 5 years)

    Pros

    Working for United Airlines was great! Free flights, company discounts on cell phone bill, cable, car rental and other spending. Your department will be very helpful and supportive.. Even when reaching out to other departments.

    Cons

    Pay could be better. It takes a lot of work and some work can be very demanding with time limits. Isn't worth the pay.

    Advice to ManagementAdvice

    Although you can be frustrated with the demands from your managers, relax, calm down and know your department is trying their best!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Seamless onboarding process and good opportunity all around

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director - Finance in Chicago, IL
    Current Employee - Director - Finance in Chicago, IL

    I have been working at United Airlines full-time (less than an year)

    Pros

    The culture here is fantastic, so far everyone from mgmt to support seems very open to growing the business and being part of something exciting.

    Cons

    It's still a big company and change can take time.

    Advice to ManagementAdvice

    Keep the focus on culture, seems to be working

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Reservation Sales Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservation Sales Agent in Salt Lake City, UT
    Current Employee - Reservation Sales Agent in Salt Lake City, UT

    I have been working at United Airlines full-time (more than 3 years)

    Pros

    The flight benefits were the only reason to justify working for this company. Being able to travel the world as a college student has made this company a good fit for me.

    Cons

    Low pay, Union fees, Buddy passes add to gross income which means paying lots more in taxes at the end of the year if you choose to list someone on your benefits that is not spouse.

    Advice to ManagementAdvice

    Company values-- doing what you say

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    awesome working for an airline

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Support Representative in Chicago, IL
    Current Employee - Support Representative in Chicago, IL

    I have been working at United Airlines full-time (more than 10 years)

    Pros

    culture is great and the people are the best

    Cons

    wages are not as high

    Advice to ManagementAdvice

    promote from within

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Have the good people and the tools and puts it all in the trash, focusing on the wrong things.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant
    Current Employee - Flight Attendant

    I have been working at United Airlines full-time (more than 8 years)

    Pros

    Opens your mind. Is its own university since you learn a little bit of everything. You can become jaded in a "Been there done that!" kinda way. Good health and financial benefits. Flexibility after some time or years. Pay gets better after several years; enough not to keep living with 4 to 10+ roommates. You meet incredibly awesome and accomplished people as your co-workers inflight.

    Cons

    Always on standby pasess and they are pretty much irrelevant and mostly a huge headache for you and your family/friends. At closer risk of getting sick and can only call out sick up to 3 times a year without being a possible huge problem with management. Company does not back you up (maybe very rarely) and less if you have suffer an injury while on the job. Company focus and budget seem to be on the wrong things. They want to spend their time and energy on "items" and promising instead of delivering. Moral is low and there is no sight of energy boosting. Unappreciated time away from home on holidays and birthdays. The sacrifice is a bit much for what you truly get in return. Saddest part is that it could all be turned around if there was someone in charge that cared to.

    Advice to ManagementAdvice

    Start from the top Working Together by being the example and making the employees feel that they are working for pride and not for someone's golf membership. The airline business is a very unique business, if not, please take your time to analyze a passengers reaction and behavior on an airplane, rather than on any other mean of transportation. When it comes to the experience of flying and what and how things are needed, your inflight crew knows best. Please open your mind and acknowledge this. Our input can help more than you could dream of.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior IT Developer in Houston, TX
    Former Employee - Senior IT Developer in Houston, TX

    I worked at United Airlines as a contractor (less than an year)

    Pros

    Work environment is good and quite flexible.

    Cons

    Merger with Continental Airline is very bad. Two companies are facing internal IT issues as well as operational issues.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Was laid off after 18 years of service to this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at United Airlines full-time (more than 10 years)

    Pros

    Wonderful co workers, everything is done by seniority

    Cons

    The merger should have never took place!

    Advice to ManagementAdvice

    Listen to your employees and actually see what's happening

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    It WAS a great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at United Airlines part-time (more than 10 years)

    Pros

    Competative salary
    Travel benefits
    Great Coworkers
    Ability to trade off shifts makes for flexible schedule

    Cons

    Only safe customer service jobs are at the hub cities
    Outsourcing much of the labor force
    Management is clueless
    Top heavy company paying millions in bonuses to upper management but outsourcing jobs because of budget cuts
    No real job security anymore

    Advice to ManagementAdvice

    Lose the United model. There are too many people in Willis Tower wasting money and resources trying to justify their jobs. Stop lying to your employees and investors by claiming to care about and appreciate employees, when no one's jobs are safe. At least be compassionate enough to realize that your decisions have a tremendous affect on people's lives and the barage of "we care" emails and bulletins only add insult to injury.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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