United Airlines

  www.united.com
  www.united.com

United Airlines Reviews

Updated December 18, 2014
Updated December 18, 2014
728 Reviews
3.0
728 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
United Airlines President & CEO Jeffery A. Smisek
Jeffery A. Smisek
344 Ratings

Review Highlights

Pros
  • The flight benefits were the only reason to justify working for this company (in 130 reviews)

  • Excellent travel benefits and very big partnership presence in Chicago area (in 87 reviews)


Cons
  • Senior management boasts about a culture of dignity and respect but come far from living it (in 31 reviews)

  • upper management is horrible they don't care for there best assets there employees (in 27 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Its getting better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Newark, NJ
    Current Employee - Flight Attendant in Newark, NJ

    I have been working at United Airlines full-time (more than 3 years)

    Pros

    The best part about working for an airline (other than the travel benefits) is that there is always room to grow. If you are burned out from flying there are office opportunities that you can compete for. If you feel you need more of a challenge while in flight, you can apply to be a service manager. You never feel "stuck" like you have to do the same thing for the rest of your life.

    Cons

    Reserve sucks. It takes so much out of you. They really need to change the reserve system because straight reserve for years is not healthy at all!

    Advice to ManagementAdvice

    Please consider changing the reserve system. You are losing many brilliant flight attendants to Delta for this reason alone.

    Recommends
    Positive Outlook
    Disapproves of CEO
  2.  

    Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at United Airlines full-time (more than 10 years)

    Pros

    Great company to work for in the early years but like any big company change is always in order. Worked with great people.

    Cons

    Industry downtuns never known one day great next day fearful of outcome

    Advice to ManagementAdvice

    Treat those who treat you better.

    Doesn't Recommend
    Neutral Outlook
  3.  

    Good deal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Airlines (more than 5 years)

    Pros

    I would maybe the only and the obvious reason: great fligth benefits, that can take you almost anywhere in the world.

    Cons

    Too stressful, specially on the high seasons like summertime, when kids are out of school... High volume of work, and not enough manpower resources...

    Recommends
    Positive Outlook
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  5.  

    Not very different from other airlines I've been at.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - First Officer in San Francisco, CA
    Current Employee - First Officer in San Francisco, CA

    I have been working at United Airlines full-time (more than 5 years)

    Pros

    Not all that different from other airlines I've worked at (Virgin and Emirates), but if you keep your head down and bide your time, don't take it home with you, enjoy the job itself, it's a good place to be.

    Cons

    Politics can sometimes overshadow merit.
    Pension changes can be confusing and seem arbitrary.
    FAs aren't as hot as they used to be.

    Recommends
    Positive Outlook
  6. 1 person found this helpful  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wellness Coordinator in Chicago, IL
    Current Employee - Wellness Coordinator in Chicago, IL

    I have been working at United Airlines full-time (less than an year)

    Pros

    Room to grow and flexiblility and a new challenge

    Cons

    Only one that does the job . Do not have a good foundation or strategy for the position highed for.

    Advice to ManagementAdvice

    That they should of said in the interview process that they are looking to develop a robust program.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    give and take

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in San Francisco, CA
    Current Employee - Customer Service Representative in San Francisco, CA

    I have been working at United Airlines part-time (more than 3 years)

    Pros

    amazing travel benefit
    great entry level job

    Cons

    low pay
    labor vs management environment

    Advice to ManagementAdvice

    take care your employee more

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Horrible!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Analyst in Chicago, IL
    Former Employee - Business Analyst in Chicago, IL

    I worked at United Airlines

    Pros

    Flight benefits, compensation, and coworkers.

    Cons

    Senior Leadership and all Divisional Leadership, HR, and corporate culture.

    Advice to ManagementAdvice

    Get a clue. You're running this company into the ground, and answer to nobody but Wall Street. The culture is horrible, and only getting worse. You might want to look to hire folks who actually have experience within the airline business, not these green behind the ears freshly minted college graduates who have no clue, and think that the more beans you count, the more indispensable they are. They have no clue, and never will. Yet that is who makes up the management team. It's only a matter of time! The I won't even get into the incompetency that pervades every part of HR (including the "leaders" heading it up). That group is totally worthless, and a drag on the entire company!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    The rating trend says it ALL!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager in Chicago, IL
    Current Employee - Senior Manager in Chicago, IL

    I have been working at United Airlines full-time (more than 5 years)

    Pros

    Flight benefits
    Good HQ location
    Wage is good for years of experience

    Cons

    HQ has a meeting problem... I have never seen so many meetings in my life! And nothing seems to get done!
    Still reeling from the merger.
    There is a serious problem with HR and people using HR as a weapon to attack others or to shield themselves from Project Quality (layoffs).

    Advice to ManagementAdvice

    Don't be afraid to get rid of the bad apples... just a few bad people on a floor can reek havoc to moral.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Company is a shadow of its pre-merger self.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent
    Current Employee - Ramp Agent

    I have been working at United Airlines part-time (more than 10 years)

    Pros

    Worldwide travel benefits, somewhat flexible work schedule, average compensation.

    Cons

    Hard work goes unnoticed.
    Very low moral. Management quick to blame, quicker to take credit.
    Constant, tiresome payroll and scheduling problems.
    Pre-merger groups pitted against each other; lots of double-standards.
    You are a number.

    Advice to ManagementAdvice

    Enough with the fake/coached reviews.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    United Airlines

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Manager in Chicago, IL
    Former Employee - Sales Manager in Chicago, IL

    I worked at United Airlines full-time (more than 10 years)

    Pros

    Learned a LOT. Great opportunities to learn about many areas of the company. This is a great place to start your career.

    Cons

    Small cog in a big wheel. Advancement has too many variables and not based solely on your work contributions. This is a great place to start your career and learn, but not a place to develop a long term career.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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