United Airlines

  www.united.com
  www.united.com

United Airlines Reviews

Updated December 18, 2014
Updated December 18, 2014
726 Reviews
3.0
726 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
United Airlines President & CEO Jeffery A. Smisek
Jeffery A. Smisek
344 Ratings

Review Highlights

Pros
  • The flight benefits were the only reason to justify working for this company (in 130 reviews)

  • Excellent travel benefits and very big partnership presence in Chicago area (in 87 reviews)


Cons
  • Senior management boasts about a culture of dignity and respect but come far from living it (in 31 reviews)

  • upper management is horrible they don't care for there best assets there employees (in 27 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good deal

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Airlines (more than 5 years)

    Pros

    I would maybe the only and the obvious reason: great fligth benefits, that can take you almost anywhere in the world.

    Cons

    Too stressful, specially on the high seasons like summertime, when kids are out of school... High volume of work, and not enough manpower resources...

    Recommends
    Positive Outlook
  2. 1 person found this helpful  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wellness Coordinator in Chicago, IL
    Current Employee - Wellness Coordinator in Chicago, IL

    I have been working at United Airlines full-time (less than an year)

    Pros

    Room to grow and flexiblility and a new challenge

    Cons

    Only one that does the job . Do not have a good foundation or strategy for the position highed for.

    Advice to ManagementAdvice

    That they should of said in the interview process that they are looking to develop a robust program.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Current employee waiting for interview

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at United Airlines part-time (more than an year)

    Pros

    Great company, people and benefits

    Cons

    Nothing really to be concerned about

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Airport Customer Service Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airport Customer Service Agent in Houston, TX
    Current Employee - Airport Customer Service Agent in Houston, TX

    I have been working at United Airlines part-time (more than 5 years)

    Pros

    Flexible schedule, I can work as much as I want or as little as the minimum required hours per month. Great coworkers, so many that you don't get to know them all, but everyone is very friendly.
    I work in Houston in the international arrivals area and I get to see and meet many people from all over the world. Travel benefits are great.

    Cons

    They have a points system for sick days and tardies, the amount is only 6 or 7 a year, if you use them all you are fired.

    Advice to ManagementAdvice

    Be more available and listen to your frontline employees, we really have a lot of control of the first impression the customers get, so don' t make us be grumpy unhappy employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Seamless onboarding process and good opportunity all around

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director - Finance in Chicago, IL
    Current Employee - Director - Finance in Chicago, IL

    I have been working at United Airlines full-time (less than an year)

    Pros

    The culture here is fantastic, so far everyone from mgmt to support seems very open to growing the business and being part of something exciting.

    Cons

    It's still a big company and change can take time.

    Advice to ManagementAdvice

    Keep the focus on culture, seems to be working

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    great

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Airlines

    Pros

    very nice work to work for

    Cons

    awesome place to be at work for

  8.  

    My experience at United Airlines was in reservations and overall very positive

    Former Employee - Customer Service Representative in El Segundo, CA
    Former Employee - Customer Service Representative in El Segundo, CA

    I worked at United Airlines full-time (more than 8 years)

    Pros

    Flight benefits were awesome and for some reason I could almost get on the flights most of the times. The work environment was very friendly even when we had bad days i.e. storms in Chicago that disrupted the flights.

    Cons

    The pay was not great especially if you were brand new but they had a pay scale that rewarded you at your 10th anniversary. Never made it though, my office in LA closed after 09/11.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    Corporate Intern for United Airliines in the Internal Audit Department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intern in Chicago, IL
    Current Employee - Intern in Chicago, IL

    I have been working at United Airlines as an intern (less than an year)

    Pros

    The people within the department were knowledgable and extremely friendly. Even as an Intern I really felt part of the team and was able to contribute to the company. Also, the flight benefits made for a really fun summer filled with weekend adventures!

    Cons

    Airline industry as a whole has had a rough couple of years recently, but everything seems to be turning around!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Wonderful!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Payroll Specialist in Houston, TX
    Current Employee - Payroll Specialist in Houston, TX

    I have been working at United Airlines full-time (more than an year)

    Pros

    The managment team is great everyone has such a positive attitude . And Is willing to go the extra mile to help one another . Love it !

    Cons

    United Airlines, United Airlines, United Airlines

    Recommends
    Approves of CEO
  11.  

    Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Project Manager in Chicago, IL
    Current Employee - Project Manager in Chicago, IL

    I have been working at United Airlines full-time (more than 10 years)

    Pros

    Chicago's Hometown Airline has offered numerous wonderful opportunities to me for almost 30 years.

    Cons

    None that I can think of right now.

    Recommends
    Positive Outlook

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