United Airlines Reviews

Updated April 16, 2015
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3.1
828 Reviews
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Recommend to a friend
Approve of CEO
United Airlines President & CEO Jeffery A. Smisek
Jeffery A. Smisek
395 Ratings

Pros
  • The flight benefits were the only reason to justify working for this company (in 130 reviews)

  • Excellent travel benefits and very big partnership presence in Chicago area (in 87 reviews)

Cons
  • Senior management boasts about a culture of dignity and respect but come far from living it (in 31 reviews)

  • upper management is horrible they don't care for there best assets there employees (in 27 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Sr. Financial Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Airlines full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    The airline industry is a fascinating industry. UAL like most airlines has multiple areas of opportunity throughout the company ranging from marketing to finance to operations. Flight benefits are fun.

    Cons

    Slow upward growth, with many management layers to navigate.

    Advice to Management

    Continue to improve / define company culture.

  2. Business Analyst leading projects, data analysis, and strategic recommendations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at United Airlines full-time (more than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flight benefit privileges, depending on the department - telecommuting options, compensation package including health benefits

    Cons

    Number of holidays, vacation accrual

  3. Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Customer Service Representative in Washington, DC
    Current Employee - Customer Service Representative in Washington, DC

    I have been working at United Airlines

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits for part time workers are very good.

    Cons

    Management is clueless to the real issues the company faces.

    Advice to Management

    Listen to front end employees and stop outsourcing the faces of the company

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  5. Helpful (1)

    Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Airlines

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexible work hours, good benefits

    Cons

    can be short-sighted, need to retain talent

  6. Flight attendant

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Airlines

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Deeply discounted travel. After five years good schedule flexibility.

    Cons

    First five years you're at the mercy of crew scheduling. Long, odd hours. Low pay for the first five years.

  7. Customer Service Representative

    Former Employee - Anonymous Employee in Detroit, MI
    Former Employee - Anonymous Employee in Detroit, MI

    I worked at United Airlines full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Flight benefits are great, although standby gets pretty nerve-racking unless you got time to spare, go by air!

    Cons

    Probably one of the worst decisions a person could make in life as a career. If you want to work crappy hours on the weekend, every holiday, and being forced into joining the worst union in the world (IAM) along with sacrificing your home life by constantly worrying if tomorrow your going to be outsourced and loose everything you worked so hard for, then this is the job for you!!

    Advice to Management

    Management is the way to go, if you want to lie, cheat, steal, and manipulate your employees like puppets, unions will back you as well as upper management.

  8. Storekeeper

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Storekeeper in Chicago, IL
    Current Employee - Storekeeper in Chicago, IL

    I have been working at United Airlines full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I am excited and enthused about this position.

    Cons

    I haven't found any con's

  9. No employee development or career growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Chicago, IL
    Current Employee - Director in Chicago, IL

    I have been working at United Airlines

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Decent flight benefits, nice workplace (Willis Tower), opportunity to work in many cities across the country

    Cons

    Promotions based on relationships rather than merit, no employee development opportunities, terrible short-sighted leadership, clueless C-level team.

    Advice to Management

    Develop employees, offer lateral opportunities

  10. Service Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Director in Chicago, IL
    Former Employee - Service Director in Chicago, IL

    I worked at United Airlines full-time (more than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great flight benefits and health care options

    Cons

    Poor salary, terrible union rules, many restrictions, rude and inconsiderate management

  11. Captain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Airline Captain in Denver, CO
    Current Employee - Airline Captain in Denver, CO

    I have been working at United Airlines full-time (more than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Excellent work enviroment and corporate safety culture. UAL invented CRM and fully believes in it. Planes are well maintained and pilots are given resources to do their job.

    Cons

    Some co-workers are living in the past. The strike of '85, seniority list integration etc. Labor issues are still harder to resolve than they should be.

    Advice to Management

    For senior management, get all the labor group's contracts settled and start operating as one company. Quit being penny wise and dollar foolish.

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