United Airlines Reviews

Updated July 26, 2015
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3.2
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Recommend to a friend
Approve of CEO
United Airlines President & CEO Jeffery A. Smisek
Jeffery A. Smisek
418 Ratings

Pros
  • Flight benefits are awesome to have by the side when seats are available (in 130 reviews)

  • Travel benefits if you can get on a plane (in 87 reviews)

Cons
  • Senior Management may force you to move to different location or ask you to work from multiple locations without any extra benefits (in 31 reviews)

  • Top heavy company paying millions in bonuses to upper management but outsourcing jobs because of budget cuts (in 27 reviews)

More Pros and Cons

891 Employee Reviews

Sort: Popular Rating Date
  1. Payroll Processor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hagatna, GU
    Former Employee - Anonymous Employee in Hagatna, GU

    I worked at United Airlines (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    A great company to work for with fantastic benefits.

    Cons

    Employees are being hired based on who you know and not what you know.


  2. Airport Customer Service Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Airport Customer Service in Houston, TX
    Current Employee - Airport Customer Service in Houston, TX

    I have been working at United Airlines part-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Paid well, flexible work times.

    Cons

    The Airlines are Out Sourcing all US jobs.. for lower paid contract workers.. Customer Service will be completely lost. It will be self serve only..

    Advice to Management

    Look out, when we are gone you are next.


  3. Remote Reservation Agent

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Remote Reservation Agent in Detroit, MI
    Current Employee - Remote Reservation Agent in Detroit, MI

    I have been working at United Airlines part-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Love this company would like to be more front line

    Cons

    Lack of Communication from headquarters

    Advice to Management

    More timely communication


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  5. Senior Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Analyst in Chicago, IL
    Former Employee - Senior Analyst in Chicago, IL

    I worked at United Airlines (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great benefits, mostly nice people who work hard.

    Cons

    Some not so nice people who really should not be Managers.

    Advice to Management

    360 reviews would be helpful at all levels. Evaluations of managers by those who directly report used to be standard but went away. This should be returned.


  6. Flight Attendant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant
    Former Employee - Flight Attendant

    I worked at United Airlines full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Travel, meet people, flexible, independent

    Cons

    Hours, reserve schedule, management, time away


  7. Helpful (1)

    Continental Mentality is destroying this company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in San Bruno, CA
    Former Employee - Manager in San Bruno, CA

    I worked at United Airlines full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The ability to take a last minute trip where ever the airline flys for a reduced rate

    Cons

    -No room for growth -Company is continually trying to cut cost at the employee level while upper management continues to get great pay raises and bonuses -Talented people leaving because the company feels everyone is replaceable except for upper management -Good 'ol boys network for promotions

    Advice to Management

    Look at the people who are leaving (<5 yrs of service) and the ones that are staying (>20+ yrs of service), the talent pool is low at the company and the people are leaving because there is better pay and environments to work in


  8. Helpful (2)

    Flight Attendant

    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at United Airlines

    Recommends
    Recommends

    Pros

    Flexible Schedule. Great Pay and Benefits. Can commute to work from any city. I had some great supervisors when Based in Chicago. Very kind and wanted to see you succeed.

    Cons

    Commuting can make the job more stressful. Have to make sure that the flight loads accommodate a commuter's schedule. The customer service agents are very rude in most cases. When based in LAX and DEN the supervisors were terrible and were looking to get rid of you. It all depends on where you are based.

    Advice to Management

    Crack down on your CSR's. They are supposed to provide friendly customer service most are very rude to customers and employees alike.


  9. Ramp Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Denver, CO
    Former Employee - Anonymous Employee in Denver, CO

    I worked at United Airlines part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    You can work as many hours as you want. The free flights and health benefits are huge selling points for this job.

    Cons

    Everything is decided by seniority and who you know. Things are not based on performance or ability.


  10. Helpful (1)

    It's all about who you know...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at United Airlines full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    If you have a relative, or in a diverse group you can make huge moves. If you are not be prepared to never excel!

    Cons

    You have to know someone to advance or move to other areas. You experience means nothing if you can spin a good tale during your interview.

    Advice to Management

    Promote your people based on the merit of his or her work skills not the webs they weave.


  11. Flight Attendant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Airlines full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    This used to be a great company. We were compensated adequately and had great scheduled trips. At this point, in 2015, I cannot think of a single positive aspect of this career, other than the opportunity to occasionally connect with some exceptional passengers.

    Cons

    Pay decrease upon pay decrease. Work regulations have dissolved, morale could not be lower. Nearly impossible to stay healthy due to the horrible flight pairings. Management is so terrible it's sickening.

    Advice to Management

    Get a new CEO and attempt to repair some of the damage that has already been done. Customers and employees alike despise how this company is currently being run.



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