United Airlines

  www.united.com
  www.united.com

United Airlines Reviews

Updated October 24, 2014
Updated October 24, 2014
686 Reviews
3.1
686 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
United Airlines President & CEO Jeffery A. Smisek
Jeffery A. Smisek
323 Ratings

Review Highlights

Pros
  • The flight benefits were the only reason to justify working for this company (in 127 reviews)

  • Excellent travel benefits and very big partnership presence in Chicago area (in 83 reviews)


Cons
  • Senior management boasts about a culture of dignity and respect but come far from living it (in 31 reviews)

  • Since the merger with Continental, things have gotten progressively worse (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great benefits and helpful team.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Accountant
    Former Employee - Accountant

    I worked at United Airlines full-time (more than 5 years)

    Pros

    Working for United Airlines was great! Free flights, company discounts on cell phone bill, cable, car rental and other spending. Your department will be very helpful and supportive.. Even when reaching out to other departments.

    Cons

    Pay could be better. It takes a lot of work and some work can be very demanding with time limits. Isn't worth the pay.

    Advice to ManagementAdvice

    Although you can be frustrated with the demands from your managers, relax, calm down and know your department is trying their best!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Have the good people and the tools and puts it all in the trash, focusing on the wrong things.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant
    Current Employee - Flight Attendant

    I have been working at United Airlines full-time (more than 8 years)

    Pros

    Opens your mind. Is its own university since you learn a little bit of everything. You can become jaded in a "Been there done that!" kinda way. Good health and financial benefits. Flexibility after some time or years. Pay gets better after several years; enough not to keep living with 4 to 10+ roommates. You meet incredibly awesome and accomplished people as your co-workers inflight.

    Cons

    Always on standby pasess and they are pretty much irrelevant and mostly a huge headache for you and your family/friends. At closer risk of getting sick and can only call out sick up to 3 times a year without being a possible huge problem with management. Company does not back you up (maybe very rarely) and less if you have suffer an injury while on the job. Company focus and budget seem to be on the wrong things. They want to spend their time and energy on "items" and promising instead of delivering. Moral is low and there is no sight of energy boosting. Unappreciated time away from home on holidays and birthdays. The sacrifice is a bit much for what you truly get in return. Saddest part is that it could all be turned around if there was someone in charge that cared to.

    Advice to ManagementAdvice

    Start from the top Working Together by being the example and making the employees feel that they are working for pride and not for someone's golf membership. The airline business is a very unique business, if not, please take your time to analyze a passengers reaction and behavior on an airplane, rather than on any other mean of transportation. When it comes to the experience of flying and what and how things are needed, your inflight crew knows best. Please open your mind and acknowledge this. Our input can help more than you could dream of.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    mean cruel mgmt

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - International Sales in Chicago, IL
    Former Employee - International Sales in Chicago, IL

    I worked at United Airlines full-time (more than 10 years)

    Pros

    fly free any where ual goes

    Cons

    bad mgmt mean mgmt bad pay

    Advice to ManagementAdvice

    no way

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Great opportunities if you work for them, but below-average benefits will deter many from taking the chance on United

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Human Resources Manager in Chicago, IL
    Current Employee - Human Resources Manager in Chicago, IL

    I have been working at United Airlines full-time (less than an year)

    Pros

    The level of tenure at United tells you they are doing something right in retaining people to work with them. The collaborative headquarters work environment really seems to lend itself to new ideas and different points of view, although the very nature of the business means that change is not as rapid. It also really appears that there is a conscious effort to align the thinking and efforts from the people at the airports, to the people in the planes, to the people in the head office, and everywhere in between.

    Cons

    Career development program is not well articulated, so the onus is on the individual to set out goals and work to achieve them, with very little structure. This benefits highly-motivated employees with plenty of initiative, but still provides less guidance than many companies, and may be unattractive to new employees who are looking for that support.

    Advice to ManagementAdvice

    Transparency works so well in environments where some of the blue collar staff involved in the day-to-day, nitty-gritty of the business operations feel separated from the white collar staff sitting in the offices. We need to make sure we're connecting to the people who can really make a difference in the customer experience. While there are plenty of initiatives taking place, we can and should do more.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    From first to worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Newark, NJ
    Current Employee - Customer Service Representative in Newark, NJ

    I have been working at United Airlines part-time (more than 10 years)

    Pros

    Not many left or any at all ...

    Cons

    A list full
    1. CEO
    2. upper management is horrible they don't care for there best assets there employees
    3. They don't care for customers or there opinion
    4. They only think about there bottom line money $$$$
    All there employee became a number
    5. They love to outsource

    Advice to ManagementAdvice

    Change the culture back dignity and respect
    Treat your employer with respect and dignity

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Thin Out the Herd in Willis.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Passenger Service in Newark, NJ
    Current Employee - Passenger Service in Newark, NJ

    I have been working at United Airlines full-time (more than 10 years)

    Pros

    Pay is decent. Local management gets it.

    Cons

    Disconnected corporate. The people in Willis have NO CLUE what we do in the field every day. Day in, day out. Constant barrage of meaningless online training modules. Inability of the powers that be to come up with customer service procedures, and policies. We just get used to a new policy, it gets discontinued, and replaced with something equally, if not more ridiculous. Our hands are tied so tight with stifling rules, customer service cannot take place. Unless you want to be questioned about it. Corporate keeps talking about a "winning culture", while it has become one of distrust, fear, and lies. While our CEO came from Continental, he obviously took not a single clue from Gordon Bethune. United Airlines has become all about the upper levels, and the investors. There is no room for hard working employees. Continental, and all of it's success, is dead and gone. 20 years with CAL, the rest with "The NEW United". This is not meant to demean anyone on the front line of this company. Be it Customer Service, Inflight, Flight Deck, Ramp Service, Reservations, A/C MX... The majority of the folks that came from Legacy UAL are great people. We ALL want our airline to be the best in the world. Unfortunately, most of the Willis decision makers are letting the wheels fall off.

    Advice to ManagementAdvice

    Come up with a vision for United. We feel like we are on a ship adrift in the middle of the ocean. No land in sight. How about some pay cuts for management, and thinning out the herd there instead of where it counts. ON THE FRONT LINE. THE FACE OF "YOUR" COMPANY!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Notoriously bad place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Aircraft Electronics Technician in San Francisco, CA
    Current Employee - Aircraft Electronics Technician in San Francisco, CA

    I have been working at United Airlines full-time (more than 10 years)

    Pros

    Big name employer so you benefit from the prestige factor. There is also opportunity to move around to get experience in a variety of work settings.

    Cons

    Management has repeatedly milked the company dry while simultaneously sticking it to their employees. I have watched one CEO after another come in over the last 25 years making big promises just to watch them take the money and run and leave us with a mess.

    Advice to ManagementAdvice

    Employees actually matter so at some point it would be nice if you treated them with a little more respect

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Developer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior IT Developer in Houston, TX
    Former Employee - Senior IT Developer in Houston, TX

    I worked at United Airlines as a contractor (less than an year)

    Pros

    Work environment is good and quite flexible.

    Cons

    Merger with Continental Airline is very bad. Two companies are facing internal IT issues as well as operational issues.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Seamless onboarding process and good opportunity all around

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director - Finance in Chicago, IL
    Current Employee - Director - Finance in Chicago, IL

    I have been working at United Airlines full-time (less than an year)

    Pros

    The culture here is fantastic, so far everyone from mgmt to support seems very open to growing the business and being part of something exciting.

    Cons

    It's still a big company and change can take time.

    Advice to ManagementAdvice

    Keep the focus on culture, seems to be working

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Toxic environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Los Angeles, CA
    Current Employee - Flight Attendant in Los Angeles, CA

    I have been working at United Airlines full-time (more than 10 years)

    Pros

    The pros for becoming a flight attendant would still be flexibility regarding one's schedule and hours worked, and a great pass travel package.

    Cons

    The perks are quickly disappearing. Layovers are becoming shorter, and in airport hotels rather than nice downtown locations. The unions are weak, if not corrupt. Most f/a's have stopped even trying to use travel privileges, as the flights are always full. Your fellow employees can be wonderful, but that is the exception. There is much bitterness, laziness, sometimes utter hostility from the gate agents, management, and especially passengers. Be prepared to be utterly unappreciated and to have to fight for respect.

    Advice to ManagementAdvice

    Upper management should really come to the frontline flight attendants for ideas on where the company culture has gone so wrong. Hiring from within is not always good, in that you have lower management and purser flight attendants, and special assignment participants that opted for these positions because they hated flying and/or need a break from flying. Ask yourselves why. Also, the gate agents very often treat pass traveling f/a's rudely even when commuting to and from work. Fellow passengers see this, of course - the lack of support and poor company culture.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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