United Airlines
2.9 of 5 607 reviews
www.united.com Chicago, IL 5000+ Employees

United Airlines Reviews

Updated Jul 2, 2014
All Employees Current Employees Only

2.9 607 reviews

                             

61% Approve of the CEO

United Airlines President & CEO Jeffery A. Smisek

Jeffery A. Smisek

(279 ratings)

48% of employees recommend this company to a friend
607 Employee Reviews
in

Review Highlights

Pros:
  • "Flight benefits (though utilizing them is difficult if you can't travel at 6 am on Tuesdays)"
    in 102 reviews
  • "Pros used to be travel benefits but even with 25 years of seniority, you still get bumped"
    in 71 reviews
Cons:
  • "We can't all be senior management, and we can't all be CEOs in corporations"
    in 26 reviews
  • "Upper management has no regard for customers or employees"
    in 22 reviews
  • Show more review highlights

Reviews

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    • Disapproves of CEO

     

    Fair experience but has the potential to be something very special.

    Manager (Current Employee)
    Chicago, IL

    ProsFlying benefits of course (when you can get on the plane)

    ConsLong hours, low salary compared to those in same or similar positions in the company, merger madness, low morale, rampant negativity, and lack of direction from the top.

    Advice to Senior ManagementDon't forget the employees are actually people with lives, families, goals, and feelings. The employees matter just as much as the bottom line.

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    Travel benefits not worth the hassle

    Analyst (Former Employee)
    Chicago, IL

    ProsTransportation is an interesting field, and airlines are an important piece of the global transportation network, so the work is interesting. The flight benefits allow you to travel to cool places for free (if you can get a seat).

    ConsThe merger with CO has been an overwhelming disappointment. Poorly executed from the beginning, even after several years there are readily apparent divisions within the company between the two sides. Systems integration continues to be an ongoing disaster. Attempting to get things done across different workgroups is a frustrating exercise, many senior leaders seem to be more concerned with the path that absolves them from any accountability rather than pursuing the correct strategy. Flight load factors continue to rise and over the years it has become much more difficult to use the flight benefits. If you like spending hours at the airport on edge staring at the standby list, then this is the job for you.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Great Benefits

    Coordinator Airport Operations (Current Employee)
    Baltimore, MD

    ProsGreat Company! Love the flying benefits. The health insurance is more affordable than most companies.

    ConsHaven't been there long enough for cons

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    I loved this job and stayed for 10 years!

    Flight Attendant (Former Employee)
    London, England (UK)

    ProsMeeting lots of great staff who become friends. Travel opportunities. Lots of days off (for flight attendants and pilots). Good opportunity to meet interesting passenger too. A fun job.

    ConsThe beginning salary for flight attendants is low (but better than at UK airlines) it increases to a good salary after 5 years of work.

    Advice to Senior ManagementEncourage your staff to move around to different departments to gain experience. Offer secondments, career breaks and flexible and part-time working, especially for people enrolled in study programmes.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    different than any other I've ever worked, now were I want to be when comes to the type of work i'm doing

    Food Services (Current Employee)
    Newark, NJ

    ProsI really am enjoying an 4 day work week now gives me more time with my family and friends

    ConsI love working for united airlines the one major draw back is that I live in new York but now work in new jersey

    Advice to Senior Managementwell i'm new to the company but I like the way united treats it's works it's all about what we the staffs can do to make the company even bigger and the same time we get rewarded as the company does well

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Great experience so far! Exciting and collaborative work environment!

    IT Analyst (Current Employee)
    Chicago, IL

    ProsAmazing travel benefits! Exciting work environment. Constant innovation. Strong team leaders. Many career opportunities for advancement within the company.

    ConsPost-merger integration; however, this is constantly improving.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Culture & Values
           
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    the company is a fantastic place to work for.

    C S A (Current Employee)
    Norfolk, VA

    Proscompany values are great. The people you meet and actually get to work it are awesome. They all have a sense of humor and very well rounded. The benefits are great, if you enjoy to travel and meet people.

    Consso far that I've been here, I've seen nothing but positive things.

    Advice to Senior Managementcontinue striving to be better at what you do. great job!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Work Environment

    Manager (Current Employee)
    Chicago, IL

    ProsThe only benefits one would like would be Flight Benefits offered and there will be a lot of work to learn without pay hike for years.

    ConsA lot of uncertainty in the management and their vision. Need to make sure who do you work for and they understand the corporate policy. Senior Management may force you to move to different location or ask you to work from multiple locations without any extra benefits.

    Advice to Senior ManagementBenefits. Some of the director lever position does not know what they are doing. For example - if employee sick and complain about immediate manager to upper management then the director lever position would say "you were not going to die"... Pathetic behavior.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    • Comp & Benefits
           
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    • Disapproves of CEO

     

    Customer Service Agent

    Customer Service Agent (Current Employee)
    Philadelphia, PA

    ProsIt's never boring! If you enjoy teamwork and a fast paced, constantly changing day then this job may be for you. You are on your feet most of the time (which I like as opposed to sitting in an office all day), and you have to enjoy working with the general public. The pay is competitive and compensation includes health care, 401K and pass privileges. There is flexibility in day-trading with other agents.

    ConsThis is shift work, and you can have several shift bids a year. So you have to have flexibility in your schedule and know that your days can be extended if flights are late. The general public can be quite demanding. This business is fickle and subject to change with oil prices and weather dominating.

    Advice to Senior ManagementDon/t skimp on staffing. When schedules are made up they do not take into consideration the many irregular operations, sick calls, FMLA outages and OJI outages. This stresses the remaining staff that has to work harder and ultimately results in more outages and poor customer service. Take a page from the Disney corporation and treat your employees as "guests" because they are the internal customer and when employees feel taken care of..... they show up for work more reliably.

    Yes, I would recommend this company to a friend

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    Great

    Cargo Representative - Internal Support (Current Employee)
    Chicago, IL

    ProsTravel, other opportunities within the company

    ConsLack of management compassion and empathy

    Advice to Senior ManagementCare more about employees then numbers/graphs

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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