United Airlines

  www.united.com
Work in HR? Unlock Free Profile

United Airlines Reviews

Updated August 25, 2014
Updated August 25, 2014
671 Reviews

3.2
671 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
United Airlines President & CEO Jeffery A. Smisek
Jeffery A. Smisek
306 Ratings

Review Highlights

Pros
  • The flight benefits are undoubtably the most adventurous benefits available to any job (in 112 reviews)

  • Pros used to be travel benefits but even with 25 years of seniority, you still get bumped (in 75 reviews)


Cons
  • Senior management boasts about a culture of dignity and respect but come far from living it (in 29 reviews)

  • Upper management has no regard for customers or employees (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Corporate politics overshadow fair competitive job selection.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at United Airlines full-time for more than 10 years

    Pros

    The best that a Commercial Aviation career has to offer. Jobs with Union Representation have more security. Moving away from out of date infrastructure.

    Cons

    Continental employee groups and Continental policies prevail. Non-union ,non-exempt, administrative workers not granted overtime pay. Workload not supported by adequate staffing levels. Retiree group benefits reduced or eliminated. Working Together Guidelines are not considered in everyday operations or performance evaluations. Lack of respect and open communication from Management. Abysmal IT policy and decision making. Employee innovation suppressed.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 1 person found this helpful  

    So-so

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager  in  Chicago, IL
    Current Employee - Program Manager in Chicago, IL

    I have been working at United Airlines full-time for more than 3 years

    Pros

    Flight benefits, work/ life balance

    Cons

    Strategy is ever changing. No professional development.

    Advice to ManagementAdvice

    Get a plan and stick to it long enough to see if it works.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful  

    Too much corporate politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at United Airlines full-time for less than a year

    Pros

    The employees here are diverse and come from a wise range of experience. They are all wonderful people to work with.

    Cons

    Middle and upper management. They just don't see the bigger picture when it comes to hiring. For instance, you want more experienced people for lower positions, expect to pay more regardless. They choose their friends or external people they know nothing about over people who have dedicated a lifetime of loyalty to the company. Expect to not move up in your position unless you A) become best friends with upper management (Good luck with that its a fairly small clique) or B) the company goes through some pitfall where they are forced to reduce employees and up the titles.

    And you don't want me to get started on the people skills between two companies after the merger. Individually they are nice but they don't see the bigger picture, we are one company now, time to help each other to grow and stop holding onto old mentalities.

    Advice to ManagementAdvice

    Management needs to show more respect to those who have lesser title than them because they are just as capable and smart (otherwise they would not be hired in the first place). There needs to be better communication and opportunities to bring the department together.

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Legacy carrier but needs to remember values

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Airlines

    Pros

    Travel Benefits, travel benefits, travel benefits

    Cons

    Declining company morale, hours, transparency

  6. 1 person found this helpful  

    Things have changed after Merger with United

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Developer  in  Houston, TX
    Current Employee - Senior Software Developer in Houston, TX

    I have been working at United Airlines full-time for more than 3 years

    Pros

    Flight benefits are awesome to have by the side when seats are available. talented co-workers.

    Cons

    Usually hard to find time to fly..
    Flights are usually full..
    Management has really decreased in quality after inexperienced people were promoted after the merger
    millions of dollars are wasted to pay external companies to do development which could easily be done in-house

    Advice to ManagementAdvice

    Please bring in the more understanding culture of Continental Airlines. I have heard many people outside complain of the decrease in quality of service of the Airlines. I used to be able to take all my vacation time together, but have been told that I cannot do that any more.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Lacks Visionary Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager  in  Houston, TX
    Former Employee - Senior Manager in Houston, TX

    I worked at United Airlines full-time for more than 10 years

    Pros

    Globally recognized brand with large customer impact within the airline industry.

    Cons

    Lots of issues post merger between Continental and United. The disgruntled employee workforce is because senior leadership lacks a clear vision for the merged organization. Taking much of the culture and operational processes from Continental, which was the smaller corporation approximately 45,000 employees was not suitable with a larger enterprise of United, which was almost twice the size.

    Advice to ManagementAdvice

    Become open to change, allow some of the ideas from employees with hands on experience to share the wisdom of working within the industry during tough times and support the candidness of their opinions finding value within the organizational structure from those that do the work identifying problems and developing solutions--- not just cosmetically. Become more strategic and less transactional at the senior leadership level.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Interesting and challenging work and great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance Associate  in  Chicago, IL
    Current Employee - Finance Associate in Chicago, IL

    I have been working at United Airlines

    Pros

    In a very challenging industry there are always opportunities to learn. Teammates are supportive. Great travel benefits. Hours allow for a reasonable work/life balance.

    Cons

    Could be more social events at the company, both informal and formal.

    Advice to ManagementAdvice

    Upper management is very approachable.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Best of the experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - MBA Corporate Insurance  in  Chicago, IL
    Current Employee - MBA Corporate Insurance in Chicago, IL

    I have been working at United Airlines as an intern for less than a year

    Pros

    Makes you feel like part of every project decision.
    Get to learn a great deal about Aviation, a niche market
    Intern events are just amazing

    Cons

    Industry has ups and downs. So career growth could also fluctuate.

    Recommends
    Approves of CEO
  10.  

    Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Analyst  in  Chicago, IL
    Current Employee - Senior Analyst in Chicago, IL

    I have been working at United Airlines full-time for more than a year

    Pros

    Fantastic, ever changing business that's tough and never boring. Flight benefits are excellent. Many co-workers are great people to work with. A lot of great career opportunities, and the HQ city - Chicago - is a fantastic place to live and work.

    Cons

    Weaker leadership at the highest of levels - primarily C level team. Culture in the field is considered to be weak, displaying little faith in the management team.

    Advice to ManagementAdvice

    Lay off on the excuses for under-performance and instead make yourself visible to the operations personnel at the company. Being available, transparent, and willing to aid the line employees helps create a bond between management and the field, but more importantly will help create the solid culture we all want at United.

    Recommends
    Positive Outlook
    Disapproves of CEO
  11.  

    Good organizational culture and work-life balance. Excellent travel benefits and great partnership alliances.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Intern  in  Chicago, IL
    Current Employee - Marketing Intern in Chicago, IL

    I have been working at United Airlines as an intern for less than a year

    Pros

    Management is approachable, friendly environment, airlines geeks can inspire/motivate. Excellent travel benefits and very big partnership presence in Chicago area. Opportunities to move around the organization.

    Cons

    Payscale is not up to the market, company is going through the challenges of a merger - environment may seem a little turbulent than usual. Over investment in segmented technology tools without full integration.

    Advice to ManagementAdvice

    Defining a unified strategic and branding message that clearly defines who we are and what the value proposition is.

    Recommends
    Positive Outlook
    Approves of CEO

Worked for United Airlines? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.