United Airlines

  www.united.com
  www.united.com
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United Airlines Reviews

Updated September 19, 2014
Updated September 19, 2014
667 Reviews
3.1
667 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
United Airlines President & CEO Jeffery A. Smisek
Jeffery A. Smisek
313 Ratings

Review Highlights

Pros
  • The flight benefits are undoubtably the most adventurous benefits available to any job (in 112 reviews)

  • Pros used to be travel benefits but even with 25 years of seniority, you still get bumped (in 75 reviews)


Cons
  • Senior management boasts about a culture of dignity and respect but come far from living it (in 29 reviews)

  • Upper management has no regard for customers or employees (in 22 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 6 people found this helpful  

    Nice place to work if you are in the right group.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager, MileagePlus  in  Chicago, IL
    Current Employee - Account Manager, MileagePlus in Chicago, IL

    I have been working at United Airlines full-time for more than 5 years

    Pros

    Allows for some extraordinary life experiences with travel benefits, when you can get on a flight. The work is interesting and challenging, and you will be surrounded by other smart people. Overall the benefits package is good.

    Cons

    With consolidation with CO and UA staff, almost impossible to move up. Even lateral moves are tough. MileagePlus leadership only recognizes white males with MBAs in their 30s. In general, the airline industry is lower paying than others.

    Advice to ManagementAdvice

    Be aware of the subtle age and sex discrimination that is taking place in MileagePlus under Praveen Sharma's leadership.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Long progressions and unfair point system

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Service  in  Chicago, IL
    Current Employee - Ramp Service in Chicago, IL

    I have been working at United Airlines full-time for more than 8 years

    Pros

    Benefits for the whole family, including flights, medical, dental, vision, 401k

    Cons

    The point system for absent, tardy, and using your sick time. Yes even when you are sick and bring proof like a doctors statement. You still will get a point, I was given a point when I had to go give birth to my child. It's hard to transfer into another station or job position mainly because people won't retire.

    Advice to ManagementAdvice

    Why give us sick time when we get penalized for using it. Also we are human, emergency situations do happen that causes us to be late, like our kids being sick, flat tire, car breaks down, by giving us half a point for being late is unjust. Also for calling in when our children or family member or ill, and receiving 3 points for is awful and you should be ashamed of yourselves.

    Doesn't Recommend
    Negative Outlook
  3.  

    My experience was thorough and productive. I would like compatible opportunities.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at United Airlines as a contractor for more than a year

    Pros

    It's great to be associated with a prominent enterprise company. United has been one of the top companies for quite sometime. There are opportunities all over the country for this company.

    Cons

    They have a ever changing management and turn over rate. There reputation depending on the group can be different.

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  5.  

    Flight Operations - Flight Officer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Officer  in  San Francisco, CA
    Current Employee - Flight Officer in San Francisco, CA

    I have been working at United Airlines full-time for more than 10 years

    Pros

    A legacy US carrier that has morphed over the years from providing a quality luxury experience to a commodity environment to compete with the competition. The Company is still in the consternation of the merger with Continental and has yet to define its own culture. Its a job in today's worrisome labor market and does provide some modest benefits. As with most things in life...the idea of working for an airline and the reality are quite different.

    Cons

    The merger with Continental still provides a lot of unanswered questions and will probable take another 3-5 years to identify the questions much less provide appropriate answers. Benefits such as pass travel can be useful, but are highly overrated by the general public.

    Advice to ManagementAdvice

    Middle to upper management positions are generally business MBA types with little to no line experience. The weight of the bureaucracy is great, as text book answers are applied to issues which often make the burdens greater on front line employees doing the actual work.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    More downs than ups

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Aircraft Maintenance Tech  in  San Francisco, CA
    Current Employee - Aircraft Maintenance Tech in San Francisco, CA

    I have been working at United Airlines full-time for more than 10 years

    Pros

    All of the reasons that Attracted me to the airlines: Flight benefits, Medical insurance, Pension, and wages. Flight benefits were wonderful, you could literally show up at an airport and get on stand-by almost anytime. The corporate culture was pleasant and like a big family.

    Cons

    All of the Pros above no longer exists or it's value greatly diminished. Now it's impossible to get on a fight stand-by, and if you do get on, it is a middle seat in economy. Medical insurance is reduced at every contract. Our pension was dumped on the PBGC when the company filed for bankruptcy. Our wages are not keeping up with the economy.

    Advice to ManagementAdvice

    Stop trying to reinvent the wheel. If it isn't broken, don't fix it. Simple is better.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7.  

    Corporate politics overshadow fair competitive job selection.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at United Airlines full-time for more than 10 years

    Pros

    The best that a Commercial Aviation career has to offer. Jobs with Union Representation have more security. Moving away from out of date infrastructure.

    Cons

    Continental employee groups and Continental policies prevail. Non-union ,non-exempt, administrative workers not granted overtime pay. Workload not supported by adequate staffing levels. Retiree group benefits reduced or eliminated. Working Together Guidelines are not considered in everyday operations or performance evaluations. Lack of respect and open communication from Management. Abysmal IT policy and decision making. Employee innovation suppressed.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Overall great people to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager  in  Chicago, IL
    Former Employee - Project Manager in Chicago, IL

    I worked at United Airlines full-time for more than 5 years

    Pros

    Ability to travel across the globe.
    Strong sense of comradery with fellow employees and the industry.

    Cons

    Employees are subject to uncertainty about reduction in size.
    Highly stressful environment.
    Despite the huge efforts, the experience of the merger was quite painful for many.
    Pay is not the greatest compared to similar jobs in other industries.

    Advice to ManagementAdvice

    Keep on trying, you will get it together.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Collaborative culture, good people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager  in  Chicago, IL
    Current Employee - Senior Manager in Chicago, IL

    I have been working at United Airlines full-time

    Pros

    Analytical and collaborative culture, fair work life balance

    Cons

    Leadership wanted bold ideas with no risk, not a very social workplace

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    The friendly skies

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Purser
    Current Employee - Purser

    I have been working at United Airlines full-time

    Pros

    Love the people I meet

    Cons

    Turmoil at the moment. Need better recognition for our hard work.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    High learning curve, but satisfying work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Service  in  Billings, MT
    Current Employee - Ramp Service in Billings, MT

    I have been working at United Airlines part-time for less than a year

    Pros

    Hard work. Don't need to go to gym anymore. Also, very helpful co workers and great benefits.

    Cons

    Slow management, takes a lot of time to get needed online credentials and resources.

    Advice to ManagementAdvice

    Make it easier to access uSource for new workers.

    Recommends
    Positive Outlook

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