United Airlines Reviews

Updated April 15, 2015
35 reviews filtered by
  • Washington, DC Area
  • Any Job Title
3.3
35 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
United Airlines President & CEO Jeffery A. Smisek
Jeffery A. Smisek
15 Ratings

35 Employee Reviews

Sort: Popular Rating Date
  1. That is a great Company for work, I'm proud to be part of United Airlines.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Service in Washington, DC
    Current Employee - Ramp Service in Washington, DC

    I have been working at United Airlines

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    One of the many great reasons for work with United airlines is the Loyalty with us fly benefits and health for a part time employee, there is no many companies out there offering that.

    Cons

    United Airlines works 24/7 so we have different shifts some of those start 5am but in few weeks we adapt.

    Advice to Management

    Every day management remember all employees about safety, we have a lots of training and please never coming late to work, our customers can't wait.

  2. Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Customer Service Representative in Washington, DC
    Current Employee - Customer Service Representative in Washington, DC

    I have been working at United Airlines

    Recommends
    Negative Outlook
    Disapproves of CEO
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits for part time workers are very good.

    Cons

    Management is clueless to the real issues the company faces.

    Advice to Management

    Listen to front end employees and stop outsourcing the faces of the company

  3. Not the great airline it once was, but still a great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor - Airport Operations/Ramp Supervisor in Dulles, VA
    Former Employee - Supervisor - Airport Operations/Ramp Supervisor in Dulles, VA

    I worked at United Airlines full-time (more than 10 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Awesome co-workers, ability to trade on and off shifts, flight benefits. I had the opportunity to work in almost every department and in numerous stations, both domestic and international. I've worked on both the labor and management sides of the company. Overall, despite all of the negatives, I have never more thoroughly enjoyed any other work experience. Although the climate has changed a great deal since the merger, I'd still recommend UA as a great place to work if you are a plane and airline junkie like me. I am now out of the industry, and not a day goes by that I don't miss something about it.

    Cons

    Leadership issues. Downsizing by outsourcing work to non UA employees and companies. Sometimes excessively long hours (involuntary hold over). Pay is on the low side.

    Advice to Management

    Learn how to get out of your own way.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent in Dulles, VA
    Current Employee - Ramp Agent in Dulles, VA

    I have been working at United Airlines

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great Company...Great potential to advance if your are well equipped. Great flight benefits. And very competitive salary

    Cons

    Seniority seems to be more valued over education and skills. Networking seems like the best way to move around in this company.

  6. If you want to work for an airline, work for United Airlines, not United Express.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Washington, DC
    Former Employee - Customer Service Representative in Washington, DC

    I worked at United Airlines full-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Nice flying benefits and there were many flights going to many different cities. The best part was boarding passengers onto planes and meeting incoming flight.

    Cons

    Lots of running around because of so many flights going in and out. A very tiring job. The flying benefits were great if you like to travel. The only drawback was that they were all short haul flights, and not to a lot of exotic cities. The most attractive city to travel to was Toronto or Montreal. The training was also very intense with a lot to learn in just a week. If you don't catch on quickly to airline computer lingo, you're in trouble. Lots of my co-workers were let go after the final exam. And you don't get to bid your shift.. so you have to take whatever they assign you.

    Advice to Management

    I think it would be wise to extend the training period to at least two weeks. The airline business is very stressful ... with passengers anxious to get to their destination. So people who are put on the job have to know the computer system cold.. so they're not creating even a bigger delay before the passenger even gets to the gate.

  7. Helpful (1)

    Tumultuous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant in Dulles, VA
    Former Employee - Flight Attendant in Dulles, VA

    I worked at United Airlines full-time (more than 8 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great people to work for. Great health benefits. Flight benefits are convenient, though not always usable.

    Cons

    Starting pay is very low. Since the merger with Continental, things have gotten progressively worse. Although before the merger, things were pretty bad too. Layoffs due to lack of new contracts for merged groups.

    Advice to Management

    Start paying attention to front-line employees. They are the ones who are the face of the company. Stop cutting jobs, cutting amenities and making excuses about the weather.

  8. nice place

    Current Employee - Storekeeper in Dulles, VA
    Current Employee - Storekeeper in Dulles, VA

    I have been working at United Airlines full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    employee referral, the place is nice so far

    Cons

    not yet known new to the place

    Advice to Management

    not sure yet

  9. Steady Downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Washington, DC
    Current Employee - Customer Service Representative in Washington, DC

    I have been working at United Airlines full-time (more than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great coworkers and no two days are the same. We have each others back even if upper management does not.

    Cons

    Customer services starts from the top down. Since the two airlines have come together there have been computers glitches, flight crew delays and low morale among the staff.

    Advice to Management

    Take care of your staff and the staff will take care of the customers. Stop taking the staff for granted.

  10. Helpful (1)

    United has too many issues to repair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Washington, DC
    Current Employee - Flight Attendant in Washington, DC

    I have been working at United Airlines full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The health and traveling benefits are great.

    Cons

    There is much animosity between merger groups and the leadership is not inspiring.

    Advice to Management

    Listen to your front line employees.

  11. Helpful (3)

    United is disorganized but take the benefits and run with it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Washington, DC
    Current Employee - Flight Attendant in Washington, DC

    I have been working at United Airlines full-time (more than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Free flights for you, spouse, children, and parents. You can jumpseat on flights.

    Cons

    It has been so hard to get on a flight for the past couple of years. United has cut back on flights to most cities so you are competing for fewer seats with employees that have 1910 seniority. United upgrades passengers so geting to sit in first or business is almost never going to happen.

    Advice to Management

    Get in touch with employees and really figure out how to make improvements instead of dictating.

Work at United Airlines? Share Your Experiences

United Airlines

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.