United Airlines

www.united.com

United Airlines Reviews in Washington, DC

Updated January 27, 2015
Updated January 27, 2015
31 Reviews
2.7
31 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
United Airlines President & CEO Jeffery A. Smisek
Jeffery A. Smisek
31 Ratings

Review Highlights

Pros
  • The flight benefits were the only reason to justify working for this company (in 130 reviews)

  • Excellent travel benefits and very big partnership presence in Chicago area (in 87 reviews)


Cons
  • Senior management boasts about a culture of dignity and respect but come far from living it (in 31 reviews)

  • upper management is horrible they don't care for there best assets there employees (in 27 reviews)

More Highlights

31 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ramp Agent in Dulles, VA
    Current Employee - Ramp Agent in Dulles, VA

    I have been working at United Airlines

    Pros

    Great Company...Great potential to advance if your are well equipped. Great flight benefits. And very competitive salary

    Cons

    Seniority seems to be more valued over education and skills. Networking seems like the best way to move around in this company.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    If you want to work for an airline, work for United Airlines, not United Express.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Washington, DC
    Former Employee - Customer Service Representative in Washington, DC

    I worked at United Airlines full-time (less than a year)

    Pros

    Nice flying benefits and there were many flights going to many different cities. The best part was boarding passengers onto planes and meeting incoming flight.

    Cons

    Lots of running around because of so many flights going in and out. A very tiring job. The flying benefits were great if you like to travel. The only drawback was that they were all short haul flights, and not to a lot of exotic cities. The most attractive city to travel to was Toronto or Montreal. The training was also very intense with a lot to learn in just a week. If you don't catch on quickly to airline computer lingo, you're in trouble. Lots of my co-workers were let go after the final exam. And you don't get to bid your shift.. so you have to take whatever they assign you.

    Advice to ManagementAdvice

    I think it would be wise to extend the training period to at least two weeks. The airline business is very stressful ... with passengers anxious to get to their destination. So people who are put on the job have to know the computer system cold.. so they're not creating even a bigger delay before the passenger even gets to the gate.

    Doesn't Recommend
    Neutral Outlook
  3. 1 person found this helpful  

    Tumultuous

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant in Dulles, VA
    Former Employee - Flight Attendant in Dulles, VA

    I worked at United Airlines full-time (more than 8 years)

    Pros

    Great people to work for. Great health benefits. Flight benefits are convenient, though not always usable.

    Cons

    Starting pay is very low. Since the merger with Continental, things have gotten progressively worse. Although before the merger, things were pretty bad too. Layoffs due to lack of new contracts for merged groups.

    Advice to ManagementAdvice

    Start paying attention to front-line employees. They are the ones who are the face of the company. Stop cutting jobs, cutting amenities and making excuses about the weather.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Steady Downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Washington, DC
    Current Employee - Customer Service Representative in Washington, DC

    I have been working at United Airlines full-time (more than 10 years)

    Pros

    Great coworkers and no two days are the same. We have each others back even if upper management does not.

    Cons

    Customer services starts from the top down. Since the two airlines have come together there have been computers glitches, flight crew delays and low morale among the staff.

    Advice to ManagementAdvice

    Take care of your staff and the staff will take care of the customers. Stop taking the staff for granted.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    United has too many issues to repair

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Washington, DC
    Current Employee - Flight Attendant in Washington, DC

    I have been working at United Airlines full-time (more than a year)

    Pros

    The health and traveling benefits are great.

    Cons

    There is much animosity between merger groups and the leadership is not inspiring.

    Advice to ManagementAdvice

    Listen to your front line employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 3 people found this helpful  

    United is disorganized but take the benefits and run with it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Flight Attendant in Washington, DC
    Current Employee - Flight Attendant in Washington, DC

    I have been working at United Airlines full-time (more than 5 years)

    Pros

    Free flights for you, spouse, children, and parents. You can jumpseat on flights.

    Cons

    It has been so hard to get on a flight for the past couple of years. United has cut back on flights to most cities so you are competing for fewer seats with employees that have 1910 seniority. United upgrades passengers so geting to sit in first or business is almost never going to happen.

    Advice to ManagementAdvice

    Get in touch with employees and really figure out how to make improvements instead of dictating.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Flight Attendant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant in Washington, DC
    Former Employee - Flight Attendant in Washington, DC

    I worked at United Airlines full-time (more than a year)

    Pros

    Travel throughout US and Europe, pays well, great benefits including travel discounts, fast-paced lifestyle, opportunity to set your own schedule eventually

    Cons

    Schedule can be grueling when on call, lots of legalities to keep up with regarding schedule, can be lonely on long layovers

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Fantastic experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Flight Attendant in Washington, DC
    Former Employee - Flight Attendant in Washington, DC

    I worked at United Airlines full-time (more than 10 years)

    Pros

    Great employees to work with everyday. There are wonderful people here who know their job and do it well. Management gives you a lot of autonomy so you'd better know what you are doing. Flight benefits are the only true benefit left.

    Cons

    Every non-management job is seniority based. Scheduling can be a challenge. This is a huge company and if one isn't comfortable being alone or working by him/herself without constant supervision, than this is the wrong company for them.

    Advice to ManagementAdvice

    Senior management should spend a month in the shoes of their frontline employees to really see what happens and to give the necessary customer service tools to those frontline employees to be the great airline it used to be.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    I would not recommend to a friend.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Captain B767/B757 in Washington, DC
    Former Employee - Captain B767/B757 in Washington, DC

    I worked at United Airlines full-time (more than 10 years)

    Pros

    EXCELLENT training for pilots in all fleets. The training is second to none in the airline industry. Great route structure and hubs system. 401K 16% contribution by company. Second best salary in industry behind Delta.

    Cons

    Management is self-serving, only want to hear positive and sweep negative under rug. Their leadership style is to "divide and conquer" among employee groups. Senior management pay themselves very large bonuses on the backs of employee groups, who are not compensated as well.

    Advice to ManagementAdvice

    Get out of your ivory tower and listen to your employees. Address employee concerns with sincerity. United is an airline; not an MBA heaven for bean counters. We need management who loves aviation as much as the pilots do.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  11.  

    Look elsewhere for employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Washington, DC
    Former Employee - Customer Service Representative in Washington, DC

    I worked at United Airlines full-time

    Pros

    An opportunity to make some lifelong friends.

    Cons

    The merger has destroyed the culture and atmosphere. The new management team is competely out of touch with active and retired employees. There is no compassion and respect for the human factor. The customers are leaving and looking elsewhere. A shame for the legacy UAL. Greed is the word to describe the New United Airlines!

    Advice to ManagementAdvice

    Treat employees and retirees with respect. Work as a team throughout the company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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