United Blood Services

  www.unitedbloodservices.org
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United Blood Services Reviews

Updated July 31, 2014
Updated July 31, 2014
23 Reviews

2.7
23 Reviews
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Tim Brown
2 Ratings

Employee Reviews

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  1.  

    A great learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Supervisor  in  Scottsdale, AZ
    Current Employee - Assistant Supervisor in Scottsdale, AZ

    Pros

    Good salary, benefits, co-workers. All really care for the donors and do everything possible to make their donation experience a positive one. Attempting to move into the 20th century with new computer software.

    Cons

    No life to work ratio. While they provide great PTO benefits, they are impossible to utilize as business necessity dictates when you can take time off.

    Advice to ManagementAdvice

    You really need to take a closer look at how your decisions affect donor interaction. Having to wait 30 to 40 minutes before you get to the donation area has really soured many donors.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Sinking Ship..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mobile Employee  in  Scottsdale, AZ
    Current Employee - Mobile Employee in Scottsdale, AZ

    Pros

    Great peers/supervisors, everyone who works in field ops seems to get along well. Working with volunteer donors is great. Opportunity to advance if you work hard and are good at office politics...Good 401k match.

    Cons

    Staff and lower leadership are great, but managers/director are so disconnected from the field. Their solution for everything is more paperwork and a climate of fear. Unfortunately the opportunities to advance are due to rapid turnover...this is a high-burnout job. Workload is extremely unreasonable and morale is terribly low, but nobody with power to change anything will speak up or at least acknowledge it. High donor expectations (because they're volunteers) and under-staffing don't make for good situation...and the front-line staff pay for it on a daily basis (as we get grief from both the donors and management about wait times..etc). Intolerable and arrogant Donor Services Director. Laying off employees recently, company is downsizing. Benefits are dwindled-down every year and now are less than mediocre. They are desperate to save money...more layoffs to come.

    Advice to ManagementAdvice

    Employees need real avenues to voice legitimate concerns...and you need to listen. Quality of life needs to be a priority again, and your managers/directors need to be held accountable. Favoritism and blacklisting is a problem here. A climate of fear does not drive performance in quality employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    It was a good time

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    saving lives. Working with great people

    Cons

    drive cam and favoritism

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  5.  

    Something different every day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    being a part of saving lives

    Cons

    goals continually increasing with no real viable way to achieve them.

    Advice to ManagementAdvice

    work in the field for a few weeks. See that what you propose on paper does not actually work many times in the real world.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Recruitment  in  Hattiesburg, MS
    Former Employee - Recruitment in Hattiesburg, MS

    Pros

    New experience every day. Interact with all walks of life

    Cons

    Work life balance. Public perception

    Advice to ManagementAdvice

    Work life balance needs evaluating. Customer service should be top priority.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Not your ordinary call center.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Donor Outreach Coordinator  in  El Paso, TX
    Former Employee - Donor Outreach Coordinator in El Paso, TX

    Pros

    Set schedule with opportunities to pick up extra shifts
    They work with you to make sure you get all the tools you need to become confident and able to succeed
    Friendly environment with games between calls to keep you upbeat and praise you for meeting goals
    Fun days like pajama day, wig day, pot lucks, cubicle decorating contests ect..
    You're working with a company that is designed to make a difference
    Opportunities to grow with the company

    Cons

    Donors aren't always friendly
    Although they don't like to refer to it as a quota, you have a 'goal' to meet every two weeks
    You aren't in full control of how many successful appointments you get
    Outbound calling isn't always the most exciting thing
    Often donors complain about receiving multiple calls a week

    Advice to ManagementAdvice

    Change appointment goal so that you're in full control of meeting it.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Only apply if you enjoy extreme hours and no sleep, having no social life and being taken advantage of.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Phlebotomist
    Former Employee - Phlebotomist

    Pros

    The people. The people I worked with including assistants and even supervisor were the reason I stayed. I never imagined myself being there longer than a couple months but alas I was there for a bit over a year. I created great bonds at UBS mostly because we all felt tortured together.

    Cons

    At this company you are supposed to have a minimum of 10 hours in between shifts- that never happens. and talk about UNDERSTAFFED but this company does not care how short staffed and how many hours you end up staying at blood drives (due to donor/staff ratio) because all they want is their blood money! I am dead serious they will do whatever it takes to get their blood money. it sucks.Oh and going out of town for days at a time sucks too.

    Advice to ManagementAdvice

    MORE STAFF, 10 HOURS BETWEEN SHIFTS, take a look at why your numbers of DEMAIC errors and all errors have gone up! staff feels pressured to get interviews done fast because the DRS signs in more donors than we can take- therefore we rush through interviews to catch up and mess up and get errors on interviews... its not hard to figure that out if only you CARED. Also moral is real low because no one cares about our well being.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    QC Tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    the people I worked with

    Cons

    Not enough employees for the amount of work required

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    No day is ever the same

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Albuquerque, NM
    Current Employee - Anonymous Employee in Albuquerque, NM

    Pros

    Has a purpose; I know I am helping others

    Cons

    Objectives and goals change; leadership changes;

    Advice to ManagementAdvice

    Tell us the "why" when you give us changes

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Great place to work with some caveats

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Technologist  in  Albuquerque, NM
    Former Employee - Medical Technologist in Albuquerque, NM

    Pros

    The other employees are wonderful and it's great feeling like you're making a difference in someone's life. The pay was competitive compared to other lab tech jobs in the area.

    Cons

    On call was rough as there weren't many people to rotate with. Occasional long hours and not knowing if the sites were going to be consolidated got tiresome at times.

    Recommends
    Neutral Outlook
    No opinion of CEO

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