United Concordia Reviews

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3.6
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Recommend to a friend
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David Holmberg
4 Ratings

17 Employee Reviews

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  1. Great benefits. Great location. Great people.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Williamsport, PA
    Former Employee - Customer Service Representative in Williamsport, PA

    I worked at United Concordia full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great benefits. Great location. Great people.

    Cons

    I really can't think of any.

    Advice to Management

    Help a little more with stress management.


  2. Lots of Positive Change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Concordia

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Senior management is dedicated to making the necessary changes at the top of the company to position itself for the future.

    Cons

    Some changes made at the top have significant impacts at the lower level positions. These impacts are not always thought about.

    Advice to Management

    Continue making the necessary changes to keep the company competitive.


  3. Poor management & leadership within Department.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Exempt in Harrisburg, PA
    Former Employee - Exempt in Harrisburg, PA

    I worked at United Concordia full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    It's a job. Good benefits.

    Cons

    Low pay, Lack of work-life balance. Regulatory Department was unnecessarily micromanaged. Lack of cohesion within the team; a lot of backstabbing. Archaic systems and procedures ensures that the work takes twice as long to complete. Bate and switch mentality with hiring manager; promised a lot and then never delivered. Management lacks trust in employees they hire; treats employees as if they're stupid.

    Advice to Management

    Compensate exempt employees for the long hours they put in. Give up the trick and pony show. Start treating employees as if they are human beings, instead of treating them like you own them. Change hiring tactics to exclude lying to job candidates about the job description and responsibilities, and making promises that you don't intend to follow through with.


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  5. Great!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter in Harrisburg, PA
    Current Employee - Underwriter in Harrisburg, PA

    I have been working at United Concordia full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Everyone is very helpful there.

    Cons

    Typical corporate America and feel.


  6. Great Place to Work.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Harrisburg, PA
    Former Employee - Senior Customer Service Representative in Harrisburg, PA

    I worked at United Concordia full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The leadership, coworkers, training they offered. Great all around.

    Cons

    I unfortunately lost my job due to the TRICARE Dental Program, but would love to come back and work with United Concordia, was employed for 13 years.


  7. If you like sitting in a cubicle all day, working on a computer this job is for you

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Co-ordination of Benefits Specialist in Camp Hill, PA
    Former Employee - Co-ordination of Benefits Specialist in Camp Hill, PA

    I worked at United Concordia full-time (More than 5 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay was good,but each grade has a limit on the amount of money an hour you can make. Overtime was good. Benefits, vacation, and insurance coverage were also good. All in all it was a good place to work with no college degree.

    Cons

    Hard to advance to higher grade. A lot of drama in the work area...it's best to keep to yourself.


  8. good company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Membership and Billing Specialist in Linglestown, PA
    Former Employee - Membership and Billing Specialist in Linglestown, PA

    I worked at United Concordia full-time (More than 8 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I think united concordia is a real good company to work for. they have good benefits and pay. the people are friendy and easy to work with.

    Cons

    in my old dept. it was a little fustraiting with procedures when everyone isnt on the same level of information to run jobs.


  9. Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dedicated Customer Service Representative in Harrisburg, PA
    Current Employee - Dedicated Customer Service Representative in Harrisburg, PA

    I have been working at United Concordia full-time (More than 5 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Study job; gives you a great look at how the insurance company runs; The senior staff (VP etc. are really great people!) everyone is down to earth.

    Cons

    non stop angry calls; this is no fault of the company though, in this type of business it can be expected.

    Advice to Management

    Open up more room for advancement


  10. Good Company to Work For

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Project Assistant in Phoenix, AZ
    Former Employee - Administrative Project Assistant in Phoenix, AZ

    I worked at United Concordia full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Great benefits, friendly office, good culture

    Cons

    Some instability due to current changes in healthcare industry.


  11. "Great Place to Work" but not for a career.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Exempt in Harrisburg, PA
    Former Employee - Exempt in Harrisburg, PA

    I worked at United Concordia full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    United Concordia provides a good work environment and a decent paycheck. Management provides a lot of flexibility and work life balance. The benefits are very good since they are a subsidiary of Highmark. Communication from the top down is pretty good in my opinion. Highmark is committed to creating a great place to work and they have a good employee satisfaction rating. The company is now 20 years old and they've gotten over many of their growing pains, especially in the area of their core competency which is claims and customer service.

    Cons

    With uncertainty due to the loss of the military contract and looming changes due to HCR, budgets are tight and advancement opportunities are just not good right now. The staff, including senior management, is still rather young as the company grew fast in the 90's and early 2000's. Those positions will not open up anytime soon. While many training & job shadowing opportunities are available and promoted, HR is admittedly poor at holding managers true to developing and promoting employees from within. WIth a plethora of VPs the corporate structure is too horizontal and segmented, even with an aggressive goal from Highmark to cut administrative cost. This often causes a dysfunction that stalls and complicates projects. Often times, management is unwilling or unable to commit the proper resources necessary to execute project initiatives timely, efficiently, and successfully.

    Advice to Management

    Fewer chiefs and more indians.



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