United Concordia

  www.ucci.com
  www.ucci.com

United Concordia Reviews

Updated December 16, 2014
Updated December 16, 2014
16 Reviews
3.6
16 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
David Holmberg
4 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Lots of Positive Change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Concordia

    Pros

    Senior management is dedicated to making the necessary changes at the top of the company to position itself for the future.

    Cons

    Some changes made at the top have significant impacts at the lower level positions. These impacts are not always thought about.

    Advice to ManagementAdvice

    Continue making the necessary changes to keep the company competitive.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Poor management & leadership within Department.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Exempt in Harrisburg, PA
    Former Employee - Exempt in Harrisburg, PA

    I worked at United Concordia full-time (more than 3 years)

    Pros

    It's a job. Good benefits.

    Cons

    Low pay, Lack of work-life balance. Regulatory Department was unnecessarily micromanaged. Lack of cohesion within the team; a lot of backstabbing. Archaic systems and procedures ensures that the work takes twice as long to complete. Bate and switch mentality with hiring manager; promised a lot and then never delivered. Management lacks trust in employees they hire; treats employees as if they're stupid.

    Advice to ManagementAdvice

    Compensate exempt employees for the long hours they put in. Give up the trick and pony show. Start treating employees as if they are human beings, instead of treating them like you own them. Change hiring tactics to exclude lying to job candidates about the job description and responsibilities, and making promises that you don't intend to follow through with.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Great!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriter in Harrisburg, PA
    Current Employee - Underwriter in Harrisburg, PA

    I have been working at United Concordia full-time (less than an year)

    Pros

    Everyone is very helpful there.

    Cons

    Typical corporate America and feel.

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Great Place to Work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Representative in Harrisburg, PA
    Former Employee - Senior Customer Service Representative in Harrisburg, PA

    I worked at United Concordia full-time (more than 10 years)

    Pros

    The leadership, coworkers, training they offered. Great all around.

    Cons

    I unfortunately lost my job due to the TRICARE Dental Program, but would love to come back and work with United Concordia, was employed for 13 years.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    If you like sitting in a cubicle all day, working on a computer this job is for you

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Co-ordination of Benefits Specialist in Camp Hill, PA
    Former Employee - Co-ordination of Benefits Specialist in Camp Hill, PA

    I worked at United Concordia full-time (more than 5 years)

    Pros

    Pay was good,but each grade has a limit on the amount of money an hour you can make. Overtime was good. Benefits, vacation, and insurance coverage were also good. All in all it was a good place to work with no college degree.

    Cons

    Hard to advance to higher grade. A lot of drama in the work area...it's best to keep to yourself.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Membership and Billing Specialist in Linglestown, PA
    Former Employee - Membership and Billing Specialist in Linglestown, PA

    I worked at United Concordia full-time (more than 8 years)

    Pros

    I think united concordia is a real good company to work for. they have good benefits and pay. the people are friendy and easy to work with.

    Cons

    in my old dept. it was a little fustraiting with procedures when everyone isnt on the same level of information to run jobs.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dedicated Customer Service Representative in Harrisburg, PA
    Current Employee - Dedicated Customer Service Representative in Harrisburg, PA

    I have been working at United Concordia full-time (more than 5 years)

    Pros

    Study job; gives you a great look at how the insurance company runs; The senior staff (VP etc. are really great people!) everyone is down to earth.

    Cons

    non stop angry calls; this is no fault of the company though, in this type of business it can be expected.

    Advice to ManagementAdvice

    Open up more room for advancement

    Recommends
    Approves of CEO
  9.  

    Good Company to Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Project Assistant in Phoenix, AZ
    Former Employee - Administrative Project Assistant in Phoenix, AZ

    I worked at United Concordia full-time (more than 5 years)

    Pros

    Great benefits, friendly office, good culture

    Cons

    Some instability due to current changes in healthcare industry.

    Recommends
    Neutral Outlook
  10.  

    one trick pony

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Financial Analyst in Harrisburg, PA
    Former Employee - Financial Analyst in Harrisburg, PA

    I worked at United Concordia full-time (more than 3 years)

    Pros

    decent hours and benefits, salaries are in line with similar positions within the area. working environment is typical for insurance company

    Cons

    majority of the profitability of the company for the past 15 years has been predicated on one large government contract which it no longer retains. the company's ability to manage the business of insurance properly and compete with industry leaders is far from adequate. financial outlook is poor

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    "Great Place to Work" but not for a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Exempt in Harrisburg, PA
    Former Employee - Exempt in Harrisburg, PA

    I worked at United Concordia full-time (more than 10 years)

    Pros

    United Concordia provides a good work environment and a decent paycheck. Management provides a lot of flexibility and work life balance. The benefits are very good since they are a subsidiary of Highmark. Communication from the top down is pretty good in my opinion.

    Highmark is committed to creating a great place to work and they have a good employee satisfaction rating. The company is now 20 years old and they've gotten over many of their growing pains, especially in the area of their core competency which is claims and customer service.

    Cons

    With uncertainty due to the loss of the military contract and looming changes due to HCR, budgets are tight and advancement opportunities are just not good right now. The staff, including senior management, is still rather young as the company grew fast in the 90's and early 2000's. Those positions will not open up anytime soon. While many training & job shadowing opportunities are available and promoted, HR is admittedly poor at holding managers true to developing and promoting employees from within.

    WIth a plethora of VPs the corporate structure is too horizontal and segmented, even with an aggressive goal from Highmark to cut administrative cost. This often causes a dysfunction that stalls and complicates projects. Often times, management is unwilling or unable to commit the proper resources necessary to execute project initiatives timely, efficiently, and successfully.

    Advice to ManagementAdvice

    Fewer chiefs and more indians.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Work at United Concordia? Share Your Experiences

United Concordia

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.