United Healthcare Insurance Reviews

Pros

Pay. Good location from where I live. Easy parking.

Cons

No respect for employees unless you have a brown nose. Intelligent thought not welcome. Just sit down, shut up, meet your metrics (even if you cheat to do it). Big brother was always watching, even checking your drawers and paperbasket after you left for the night. Intrusive. Intimidating. No support from HR for issues. Health Benefits stink, very very expensive. Supervisors and low level management poorly prepared. Lack skills and knowledge. Many barely able to speak grammatically correct English (yes, they were born and raised in the US). Again, butt kissing gets one where they want, doing a great job unimportant for getting ahead. Politcally correct culture, insensible, not of consistency, humaneness and caring for employees or consumers. Poor Poor enviorment for learning. Repeatedly remined in staff meetings not to go above supervisors head or out of own team for answers to questions.

Advice to Senior Management

I'm not sure you can be helped. You are constantly losing great, educated, hard working talent due to the lack of decent lower management. You are unassessable.

Pros

Good work environment, culture, ethics and recognization.

Cons

Less opportunity in the company, extended time, stretch less accessibility of management and hr.

Advice to Senior Management

It should be more employee friendly

Pros

Fast paced, forward thinking and creative

Cons

Not for 40 and above, more colllege and consultant based

Advice to Senior Management

Open the ranks to those that are over 40 for the senior leadership positions instead of grooming college age employees straight out of school. Your drving the experience away,

Pros

The flexibility and benefits were great.

Cons

The company was so large that sometimes communication was difficult.

Pros

UHG IT has much cutting edge technology that you will not find in smaller organizations.
The health care benefits are not great but if you’re in good health the premiums are relatively competitive. If you have a chronic health condition expect a lot of out of pocket costs.

Cons

UGH IT is a chaotic environment that puts too much emphasis on meeting dates rather than delivering quality and system stability. The first rule there is CYA, second rule is don’t forget the first rule. It is a silo-centric organization that lacks goal congruency. Lower management has no authority to manage their teams; they are pawns to directors who want to report on all their “achievements”. Directors have no issue breaking the backs of the people in their organizations time and again. Overly aggressive dates are set by leaders who don’t understand (or just don’t care about) the process flow of the organization. To achieve the most basic IT build requires countless meetings and filling out more forms than the IRS has before you can begin the actual work. By then you’re up against your timeline so you have to work like mad to meet it or deliver something to smoke and mirror Sr. leaders. It’s a relentless cycle where something is always in a “critical” phase that requires you to work late and weekends… While they do pay performance bonuses, they are best described as blood money. Talented people leave because there is no regard for a work/life balance. If the US economy ever gets back on track, this company will be screwed by an exodus of talented people

Advice to Senior Management

If you wish to keep pushing aggressive delivery dates you need to staff accordingly. This includes both technical people and skilled project managers.

Pros

Hiring constantly. Close to a major city. Has parking. Nifty looking badge, Nice offices for managers. Nice new awards cabinet. With awards.

Cons

CONSTANTLY changing requirements for quality, bonuses, even past bonus requirements to reflect the new requirements, resulting in lowered bonuses or no bonus at all. No flexible time allowed, people have to beg coworkers to swap shifts to see a doctor. No real leadership, supervisors are baby sitters keeping employees to matrix requirements. They do not remove roadblocks, but are one!! Regarding employee engagement and preventing opportunites for advancement, unless you can cozy up to your supervisor, you don't advance. Benefits are horrendous a barrista at Starbucks has a better health care plan than the employees of the healthcare insurance company.

Advice to Senior Management

You have great talented people who get demoralized by constantly being beaten over the head to keep to the requirements and meet numbers...ther is no feedback only how you meet numbers...You treat your employees as numbers forgetting they are your best assets.

Pros

very good insurance, reasonable rates
have some down time a few minutes every couple of hours on certain days which is better than other call centers where the calls are steady, during that time you can do what you want with it

Cons

the company is never satisfied with your work, once you meet the goal you are put on the next goal to better it. It is never ending trying to acheive things that are not in your control. Very hard to meet their quotas, unrealistic expectations. Have a monthly meeting and always being told what needs improving. It is a job that you will never be good always making new quotas for you to obtain. Very stressful. Most of the supervisors are extremely unprofessional.

Pros

It's not a difficult job and everyone is very supportive, including upper management. You may not be able to work from home for a good 6-8 months, but, chances are, you will get the chance to work from home part-time. It's a great place to work - it really is.

Cons

Yes, it can get pretty busy sometimes and there will be some busy days.. but it's a great place to work. Also, the insurance isn't fantastic, but it's not terrible either.

Advice to Senior Management

I would like to say that management really does listen to the employees... we have the chance to discuss how we feel we are doing and whether or not there are things we would like to see changed.

Pros

The employees care about their members that they serve with their insurance products.. The work ethic is a strong cultural positive in the company.

Cons

The senior management is caught up in managing up to their respective executives. They seldom are willing to risk doing the right action for fear of retribution or back stabbing by their respective peer group. It is a sad culture for the executives that lead their business units.

Pros

Ok salary
Descent benefits
Convenient location

Cons

Micro managers from senior leadership to your direct manager
no promotion opportunities if your in a Senior position
HR & Sr. leaders only support management, will listen to your complaints and do nothing but blacklist your name
Monitors your every move by forcing almost all in the company to use instant messenger
not flexible to life/work balance
good old boy network
poor bonus structure
annual expectations are not realistic

Advice to Senior Management

Support the people that do the actual work...listen to them...Offer realistic measurements that can be measured and not a matter of opinion. Promote within first, not outside first. Poor leadership leads to very low moral employees that only do the bare minimum to get a check.