United Rentals Reviews

Updated March 21, 2015
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3.6
192 Reviews
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Recommend to a friend
Approve of CEO
United Rentals President & CEO Michael J. Kneeland
Michael J. Kneeland
139 Ratings

Pros
  • URI offers competitive wages, and a good benefits package (in 13 reviews)

  • Offer good pay with the option for overtime (in 12 reviews)

Cons
  • In my experience mid and upper management will not return phone calls unless emergency (in 14 reviews)

  • gt;Senior Management tells everyone what they want to hear (in 5 reviews)

More Pros and Cons

Employee Reviews

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  1. Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at United Rentals

    Pros

    Pride in work and brought success

    Cons

    Some Management staff were not fair

    Advice to ManagementAdvice

    Nothing

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. Great company if you are in the right location (management wise).

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Branch Manager in Tulsa, OK
    Current Employee - Branch Manager in Tulsa, OK

    I have been working at United Rentals

    Pros

    Great benefits. Good opportunity for advancement if you are willing to lead the right way. Strong company vision is shared from top down. High wages compared to the competition, but a lot more is expected as well. Safety culture is very strong.

    Cons

    Too much disparity between leadership from region to region. In the South (TX, OK, AR,) upper management is comitted to open communication, training, employee first management, and was still able to deliver company financial goals. In other areas management governs with an iron fist, zero tolerance, and fear. The latter being very disappointing when one has been party to the former.

    Advice to ManagementAdvice

    Middle management needs to be more heavily rated on turnover and employee relations. I realize publicly traded companies are beholden to shareholders, but financial performance is only tied to short term success. Employee engagement and quality of life is key to long term success.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Wonderful place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Rentals

    Pros

    Everyday is a different day with new challenges.

    Cons

    Some jobs require a good deal of travel.

    Advice to ManagementAdvice

    Have integrity to tell people the truth. Even if it is not so good news, the truth is easier to take and understand in the long run

    Recommends
    Positive Outlook
    Approves of CEO
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  5. Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Rentals

    Pros

    Small company feel big company support

    Cons

    No bonus program for techs or drivers

    Advice to ManagementAdvice

    Start a bonus plan for service techs and drivers

    Recommends
    Positive Outlook
  6. Going down hill fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mechanic
    Current Employee - Mechanic

    I have been working at United Rentals

    Pros

    Large company with good benefits. There are a lot of good hard working people who do there jobs to the best of there abilities.

    Cons

    United rentals has become so focused on the way the company appears to stock holders and trying to get new investors by cutting costs and raising it's roca score that the equipment fleet has really gone down hill.
    Rushed inspections of equipment and the whole "if it ain't broke don't fix it" attitude toward preventive maintenance has resulted in a overwhelming number of junk being sent out on rent.

    Advice to ManagementAdvice

    I know middle management is under pressure to achieve quotas on cost / profit but when you send a customer up in a lift (up to 185 feet) it must be done right the first time.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. United Rentals. Biggest doesn't make it the best company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Rentals

    Pros

    Big company. Physical working conditions are good. Pay rate is good. Overtime available if wanted. Something different every day because of variety of equipment. Never boring. Day seems to go quickly.

    Cons

    Policy and Procedure Bulletins are up to the discretion of management to follow up with how they want to.. Because it is written doesn't mean it needs to be followed by management. Going up the ladder with an issue, all the way to HR and believing they are listening and not getting results is very discouraging. The company pushes safety and work stoppages when an unsafe act is seen but no one listens. It seems that most of it is all talk, and United is doing it for company ratings and not the safety of the employee or customer.. United has gotten so big it seems that they have forgotten about the employee. You're just a number anymore.
     Because of its size United is more concerned with how its numbers look to stock holders. Because of the need to get equipment from the prep line to ready line and delivered to the customer quickly, quality is down. Customers are getting equipment that breaks down immediately and in some cases is unsafe. The customer should be the main concern and they are not anymore.

    Advice to ManagementAdvice

    Slow down. Worry about your employees and customers. Listen to your techs and drivers. We are the people dealing with customers every day with either making deliveries or doing repairs. We hear their complaints when a delivery is late because the tech was in a rush and forgot to plug it in and it wouldn't go on the trailer. Or the road tech gets a call that it was delivered and they only used it an hour and the batteries were dead for the same reason. It 's no fun making excuses to customers about equipment problems when they were rushed thru the rental check.
     PPB"s were written for everyone. They should be followed the same for everyone. Treat everyone equally. It's hard to respect management when they treat matters differently depending on who's involved and who they like better or had more years in the company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. Reactive not proactive management from above

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outside Sales Representative in Silver Spring, MD
    Former Employee - Outside Sales Representative in Silver Spring, MD

    I worked at United Rentals full-time

    Pros

    Lots of freedom, company truck, get paid for the work, you get out of it what you put in.

    Cons

    Management from above & will never see them lead by example. No HR presence at all, so superiors get away with whatever they want and use scare tactics. Have slesforce.com but they have no clue how to use it properly in such a fast pace environment. Don't expect a happy work environment. Were so far behind the curve in technology they bought out their largest competitor because they had no clue how to catch up.

    Advice to ManagementAdvice

    It seems like you no longer care for the customers or your sales people.
    United Rentals once stood for quality and customer service the only thing that puts UR as the leader of the industry is its size.

    Doesn't Recommend
  9. Absolutely Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Credit Representative in Charlotte, NC
    Former Contractor - Credit Representative in Charlotte, NC

    I worked at United Rentals as a contractor (less than a year)

    Pros

    Close to home and the fact that I recieved a paycheck is the most positive thing that I can say about this company

    Cons

    Micromanaging. Unfair treatment of the employees. Complete lack of diversity. Managers had no minds of their own as every single decision came from their boss.

    Advice to ManagementAdvice

    Pop up and visit your sites. Visit your call centers. Everything is great when they know you are coming. Surprise them. Try to care about the people under management's opinions. Diversify management with different backgrounds, sexes, and races.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. Challenging.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Rentals full-time (more than 10 years)

    Pros

    Forward thinking, growth minded, innovative industry leader.

    Cons

    Compensation changing too often, discouraging to those who drive the business day to day.

    Advice to ManagementAdvice

    Share the profit with those who drive the profit.

    Recommends
    Positive Outlook
    Approves of CEO
  11. This is my third job out of college and it is by far the best.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Representative in Gonzales, LA
    Current Employee - Inside Sales Representative in Gonzales, LA

    I have been working at United Rentals

    Pros

    The pay is acceptable and the company is booming.

    Cons

    Customers waiting to the last minute to order the equipment they need.

    Advice to ManagementAdvice

    I think upper management should be more accessible by lower level employees.

    Recommends
    Positive Outlook
    Approves of CEO

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