United Rentals

  www.unitedrentals.com
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United Rentals Reviews

Updated Jul 24, 2014
All Employees Current Employees Only

3.3 160 reviews

63% Approve of the CEO

United Rentals President & CEO Michael J. Kneeland

Michael J. Kneeland

(123 ratings)

57% of employees recommend this company to a friend

Review Highlights

Pros
  • URI offers competitive wages, and a good benefits package(in 13 reviews)

  • Offer good pay with the option for overtime(in 11 reviews)


Cons
  • In my experience mid and upper management will not return phone calls unless emergency(in 14 reviews)

  • Micro management, discourage continuing education, etc(in 4 reviews)

160 Employee Reviews
Relevance Date Rating
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    • Culture & Values
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    Excellent company to work for. plenty of money to be made.

    Outside Sales Representative (Current Employee) Jacksonville, FL

    ProsBenefites, compensation are great. Company vehicle and top fleet in the industry.

    ConsDSMs could use a little more UR history. After the merger it was hard to remember who bought who,

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Busy, Busy, Busy never ending work...

    Mechanical IV (Current Employee)

    Pros#1 The benefits - full dental, eyes, medical 401k, paid vacations, six paid sick days, three floating (birthday, Anniversary DOH +1 more). Mediocre annual training. Fairly competitive pay.

    ConsMust own tools, inability to take vacation when company is busy (summer). No real opportunity for advancement, once you have a job it's hard to transfer to another location or level ie sales. Feel stuck, need to be "customer oriented" when dealing with ignorant users (read: Dumb people). Pay raises seem to be mere cost of living adjustments versus raise. Must have two sets of tools (you are a shop and road tech)

    Advice to Senior ManagementMaybe a program which allows technicians to rotate between branches. More regional town hall meetings so the lower techs can address some issues with management.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Certain locations need new management and employees

    Anonymous Employee (Current Employee)

    ProsOffer good pay with the option for overtime. Decent hours allows for a good work to life balance

    ConsLack of training in certain stores for new employees. Several people with attitudes and some long term employees are very sneaky. I had thought I was in High School while working there.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Disapproves of CEO

     

    Too big to fail.

    Sales (Current Employee) Seattle, WA

    ProsURI offers competitive wages, and a good benefits package. The company's large size offers a reasonable amount of job security.

    ConsURI's approach to business in the last three years has been to streamline, increase efficiency, and sell image - to Wall Street. All of these are great, unless done at the expense of quality of service. United has worked hard to differentiate itself from the competition, charging a higher rate for a better product. Unfortunately, they are still demanding a higher rate, but are now offering a substandard product. What was once a relationship-based business relying on repeat customers, is now transactional - we don't care if we upset a customer, there's another one around the corner.

    Advice to Senior ManagementWe are seeing a rapid deterioration in our long-time customer base. They are still doing business with us, but because they have to. In the current market, this is not a major concern. Business is strong, and there are a wealth of new opportunities as commercial construction continues to rebound. What happens when that growth stops? Our customers have long memories, and we're instilling the perception that we don't care about them. They need us now, but they won't forever.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Disapproves of CEO

     

    Great if you like Micromanagement, Big Brother, Corporate CYOA games and general BS.

    Outside Sales Representative (Current Employee)

    Pros>It's United Rentals, everyone knows them and there's a huge customer base.

    >Decent pay and benefits.

    >Lot's of $$$ to invest in equipment.

    >Great systems like Total Control and their Apps that let customers off-rent equipment on their phone.

    Cons>Senior Management tells everyone what they want to hear. Look at all the glowing reviews on here, that popped up all at the same time they bought NPC. It's pretty obvious they got some intern to write bogus things extolling the awesomeness of UR.

    >Extremely Micromanaged, your phone's location (hence you) are tracked 24-a-day and the new vehicles come with a nanny system that alerts your boss if you're speeding.

    >Their plan is to win by being United Rentals and buying up everyone else, rather than actually being better. All they seem to do is buy up high-performing companies (RSC, NPC, etc) then instill the UR Culture to ruin what made them so good. If your company gets bought out by them, polish off your resume, as things are going to change.

    >Very corporate, CYOA environment where everything has to fit inside the box, rather than giving people flexibility to get the job done. You are constantly getting invited to pointless conference calls on safety, where it's just someone blabbering on about common-sense things, instead of having managers take ownership of their safety program. Also you'll wait forever to hire people, so you're only going to get people who aren't getting hired elsewhere. Finally, if there's a billing issue, good luck trying to get it resolved, as credits have to get approved by all kinds of people.

    Advice to Senior ManagementStop being so corporate and leave companies that you've purchased alone. You bought them because they're successful, so why start monkeying around with them and driving off successful people? Also get rid off all the Big Brother stuff and learn to trust your employees.

    No, I would not recommend this company to a friend

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    managers are despicable. Look out for their little group

    Anonymous Employee (Current Employee)

    Prospay , benefits, company vehicle

    Consverrry long hours and all weekends. Managers will bury you to save their own skin.

    Advice to Senior ManagementWake up your feet on the street cant be all bad??!!

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    Tough Work, lots of stress

    Inside Sales Representative (Former Employee) Cheyenne, WY

    ProsLots to do all the time, great opportunity to develop relations with customers on a daily basis. Very busy constantly. Lots of opportunity to learn new things about a diverse industry. A somewhat reliable bonus program quarterly.

    ConsManagement is in complete disarray. Supervisors have a hard time balancing being a friend or being your boss, employees are hired simply to fill a space in order to help get things done even if that employee has no business being hired. Work constantly, from dawn till dark, and then on-call on the weekends. Bonus program is great when you hit all the marks, but one of the marks relies solely on the branch manager to set the bar for the quarter. If he/she sets the bar incorrectly, you are out of the money just like that, with no chance to get that extra money back. Tons of stress on a daily basis.

    Advice to Senior ManagementFind a way to make sure your lower supervisors and branch managers actually have spines. District managers are great but are stretched too thin, especially in this region. Be concerned about quality employees who have been hired with educations. In my experience I saw the smart ones get out as soon as they could, usually with no attempt from management to hold on to them.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Disapproves of CEO

     

    Backstabbers

    Purchasing (Former Employee) Charlotte, NC

    ProsInsurance plan was good as well as holidays

    ConsThey set you up for failure. Training is non-existant.Unless you are part of the selected few, there is no teamwork. Although you go to mg mt with concerns m nothing is done then they use those issues as a reason to "eliminate" your job.

    Advice to Senior ManagementCompany is top heavy. Too many executives.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Approves of CEO

     

    Decent company to work for

    Senior Inside Sales Representative (Former Employee) Houston, TX

    ProsLots of training ops for equipment. Good benefits. Good pay.

    ConsRaises are minimal no non-existent. Capable employees have growing responsibility without being promoted High risk for burnout

    Advice to Senior ManagementReward exemplary employees for their hard work. Give more generous raises an offer promotions

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    Average job, nothing special. Take what you learn and move on to expand your talent!

    IT/Applications Support- Helpdesk (Former Employee) Houston, TX

    ProsA good start for someone wanting to break into the construction equipment rental industry.

    ConsAlot of imcompetence at the company due to lack of training from the managers all the way down!

    Glass ceiling on advancement
    Lack of initiative in employees.

    Advice to Senior ManagementInvest in your assets (software, hardware)

    There is no reason why software application should experience bugs every single week! If the ticket system isnt failing, it is the dispatching software.

    Train your employess well so that drivers, dispatchers, operations managers, and branch managers do not have to call IT support to have their jobs done for them.

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