United Rentals

  www.unitedrentals.com
  www.unitedrentals.com

United Rentals Reviews

Updated November 18, 2014
Updated November 18, 2014
171 Reviews
3.7
171 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
United Rentals President & CEO Michael J. Kneeland
Michael J. Kneeland
130 Ratings

Review Highlights

Pros
  • URI offers competitive wages, and a good benefits package (in 13 reviews)

  • Offer good pay with the option for overtime (in 12 reviews)


Cons
  • In my experience mid and upper management will not return phone calls unless emergency (in 14 reviews)

  • gt;Senior Management tells everyone what they want to hear (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Not very organized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Sales Representative in Norman, OK
    Current Employee - Outside Sales Representative in Norman, OK

    I have been working at United Rentals full-time (more than 3 years)

    Pros

    Their are several good people here within my district. Continuing to grow which can open up opportunities for personal growth if wanted.

    Cons

    Too many layers of management. Some are fine while others are not on the same page as to what needs to happen within their own district. Can be difficult to move up if you do too good of a job at your current position. Some districts seem to have too many people looking out for themselves and their own agenda rather than working to build a good team.

    Advice to ManagementAdvice

    Get the district managers more involved with their respective districts customers and employees. Work to build more of a supportive team. Look beyond the numbers and find a unified vision for your employees. Basically treat them the way you would want to be treated.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Was there for 3 years from driver to inside sales rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Donaldsonville, LA
    Former Employee - Inside Sales Representative in Donaldsonville, LA

    I worked at United Rentals full-time (more than 3 years)

    Pros

    Growing and loved the company. I would tell friends and family and others about employment here

    Cons

    Sometimes overwhelming and many nights taking work home with you but that's how things fall I guess

    Advice to ManagementAdvice

    Promote from within a little more

    Approves of CEO
  3.  

    So-So

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Driver in Atlanta, GA
    Former Employee - Driver in Atlanta, GA

    I worked at United Rentals full-time (more than 3 years)

    Pros

    Salary, Benefits, Balance, Fun, Learning Experience

    Cons

    Long Hours, Micromanagement, Compensation, Operationally Challenged

    Advice to ManagementAdvice

    Benefits Upgrade

    Recommends
    Approves of CEO
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  5. 1 person found this helpful  

    Ok Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Manager in Kansas City, KS
    Former Employee - Service Manager in Kansas City, KS

    I worked at United Rentals full-time (more than 5 years)

    Pros

    Bonuses, Good networking for help

    Cons

    Advancement hard, Could have had better lower level management

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Not what it comes across as...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Inside Sales Associate in Texas City, TX
    Former Employee - Senior Inside Sales Associate in Texas City, TX

    I worked at United Rentals full-time (more than an year)

    Pros

    Great Employee Benefit programs, First hand exposure to lots of equipment and tools and the industrial business involved in construction and industrial contractors.

    Cons

    Mediocre salaries, limited time given for available training programs, Management does not appreciate the efforts you put forth in your position as inside sales roles.

    Advice to ManagementAdvice

    Take a close look at the reality of the day to day operations and whom is accountable for what.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Equipment Manager in Birmingham, AL
    Former Employee - Equipment Manager in Birmingham, AL

    I worked at United Rentals as a contractor (less than an year)

    Pros

    the work people and money

    Cons

    I had no cons or trouble with this company

    Advice to ManagementAdvice

    no need to

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great company! Poor admin.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Tech IV in Woodland, CA
    Former Employee - Service Tech IV in Woodland, CA

    I worked at United Rentals full-time (less than an year)

    Pros

    Learning platforms are unlimited>I loved learning about the protocols and the company gave me free reign on creating inventory<shop organization and full responsibility of getting my job done.
    Unfortunately their are only 40 hrs. a week given and much more is needed in a start-up situation.
    It was my dream job but unfortunately we had a novice of a branch manager.

    Cons

    Managers that have Napolian Syndrome

    Advice to ManagementAdvice

    Love the company>Better choices on Branch Managers

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Fun fun in the sun ☀!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tool Trailer Tech
    Current Employee - Tool Trailer Tech

    I have been working at United Rentals full-time (more than an year)

    Pros

    Pay is great. Tons of overtime. Great benefits package. They even buy you new boots each year!

    Cons

    Boss could tend to try to lead through intimidation. Luckily it always backfires on him once you go up the chain! Owww

    Advice to ManagementAdvice

    Do what you say and say what you do! That's called integrity. The policy is the policy binding between employer and employee.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Motto Should Be: "Consider It Considered"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outside Sales Representative in Houston, TX
    Former Employee - Outside Sales Representative in Houston, TX

    I worked at United Rentals full-time (less than an year)

    Pros

    -Great name recognition and huge support structure to facilitate getting into large accounts.
    -Technological aids such as apps that allow customers to off rent equipment themselves.
    -Not much of a hassle on what you're expensing.
    -They give you shares in the company.
    -Pay can be fantastic for OSRs.

    Cons

    -Stiff, corporate culture and bureaucracy takes away the ability of sales reps to be flexible with customers, which drives them off. People at corporate will contact your customers without keeping you in the loop and you'll be blindsided walking into a customer's office or with an angry phone call. Customers will be placed on hold for trivial things and it's very difficult to get them off hold, as you have to work through corporate.
    -Big Brother is always watching. UR seems to be obsessed with making sure average people are meeting the minimum standards, rather than finding exceptional people and removing the obstacles from them excelling. Your phone and computer is loaded with spyware that tracks exactly where you're at. Also, apparently the new vehicles have a tattletale feature that tells your boss if you're speeding (plus you're paying a monthly fee for that vehicle too).
    -Operates on the "too big to fail" philosophy. UR's whole strategy seems to be to buy up great companies and win by making people use them, instead of providing a better level of service and being easier to use.
    -Lack of motivation at the Branch. This is more a problem with the General Rentals stores, but it will permeate to the specialty divisions too. You'll call up looking for equipment for a customer and just be told basically "oh, well" because they don't have it, rather than being told how they can make it happen.
    -Obsessed with safety to the point of it being a distraction from actual work. The branch will spend several hours a week doing safety meetings, conference calls and a whole bunch of other things besides getting equipment out the door.
    -Opaque decision making process from higher. Things will just be dictated down from above without any explanation or reasons.

    Advice to ManagementAdvice

    Decentralize your decision making and start treating people like adults. Don't buy a company and then change everything about it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Certain locations need new management and employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Rentals full-time (more than 3 years)

    Pros

    Offer good pay with the option for overtime. Decent hours allows for a good work to life balance

    Cons

    Lack of training in certain stores for new employees. Several people with attitudes and some long term employees are very sneaky. I had thought I was in High School while working there.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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