United Rentals

  www.unitedrentals.com
  www.unitedrentals.com

United Rentals Reviews

Updated December 12, 2014
Updated December 12, 2014
174 Reviews
3.6
174 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
United Rentals President & CEO Michael J. Kneeland
Michael J. Kneeland
132 Ratings

Review Highlights

Pros
  • URI offers competitive wages, and a good benefits package (in 13 reviews)

  • Offer good pay with the option for overtime (in 12 reviews)


Cons
  • In my experience mid and upper management will not return phone calls unless emergency (in 14 reviews)

  • gt;Senior Management tells everyone what they want to hear (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Not what it comes across as...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Inside Sales Associate in Texas City, TX
    Former Employee - Senior Inside Sales Associate in Texas City, TX

    I worked at United Rentals full-time (more than an year)

    Pros

    Great Employee Benefit programs, First hand exposure to lots of equipment and tools and the industrial business involved in construction and industrial contractors.

    Cons

    Mediocre salaries, limited time given for available training programs, Management does not appreciate the efforts you put forth in your position as inside sales roles.

    Advice to ManagementAdvice

    Take a close look at the reality of the day to day operations and whom is accountable for what.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Motto Should Be: "Consider It Considered"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outside Sales Representative in Houston, TX
    Former Employee - Outside Sales Representative in Houston, TX

    I worked at United Rentals full-time (less than an year)

    Pros

    -Great name recognition and huge support structure to facilitate getting into large accounts.
    -Technological aids such as apps that allow customers to off rent equipment themselves.
    -Not much of a hassle on what you're expensing.
    -They give you shares in the company.
    -Pay can be fantastic for OSRs.

    Cons

    -Stiff, corporate culture and bureaucracy takes away the ability of sales reps to be flexible with customers, which drives them off. People at corporate will contact your customers without keeping you in the loop and you'll be blindsided walking into a customer's office or with an angry phone call. Customers will be placed on hold for trivial things and it's very difficult to get them off hold, as you have to work through corporate.
    -Big Brother is always watching. UR seems to be obsessed with making sure average people are meeting the minimum standards, rather than finding exceptional people and removing the obstacles from them excelling. Your phone and computer is loaded with spyware that tracks exactly where you're at. Also, apparently the new vehicles have a tattletale feature that tells your boss if you're speeding (plus you're paying a monthly fee for that vehicle too).
    -Operates on the "too big to fail" philosophy. UR's whole strategy seems to be to buy up great companies and win by making people use them, instead of providing a better level of service and being easier to use.
    -Lack of motivation at the Branch. This is more a problem with the General Rentals stores, but it will permeate to the specialty divisions too. You'll call up looking for equipment for a customer and just be told basically "oh, well" because they don't have it, rather than being told how they can make it happen.
    -Obsessed with safety to the point of it being a distraction from actual work. The branch will spend several hours a week doing safety meetings, conference calls and a whole bunch of other things besides getting equipment out the door.
    -Opaque decision making process from higher. Things will just be dictated down from above without any explanation or reasons.

    Advice to ManagementAdvice

    Decentralize your decision making and start treating people like adults. Don't buy a company and then change everything about it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    Excellent company to work for. plenty of money to be made.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Sales Representative in Jacksonville, FL
    Current Employee - Outside Sales Representative in Jacksonville, FL

    I have been working at United Rentals full-time (more than 10 years)

    Pros

    Benefites, compensation are great. Company vehicle and top fleet in the industry.

    Cons

    DSMs could use a little more UR history. After the merger it was hard to remember who bought who,

    Recommends
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Certain locations need new management and employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Rentals full-time (more than 3 years)

    Pros

    Offer good pay with the option for overtime. Decent hours allows for a good work to life balance

    Cons

    Lack of training in certain stores for new employees. Several people with attitudes and some long term employees are very sneaky. I had thought I was in High School while working there.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Too big to fail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Seattle, WA
    Current Employee - Sales in Seattle, WA

    I have been working at United Rentals full-time (more than 10 years)

    Pros

    URI offers competitive wages, and a good benefits package. The company's large size offers a reasonable amount of job security.

    Cons

    URI's approach to business in the last three years has been to streamline, increase efficiency, and sell image - to Wall Street. All of these are great, unless done at the expense of quality of service. United has worked hard to differentiate itself from the competition, charging a higher rate for a better product. Unfortunately, they are still demanding a higher rate, but are now offering a substandard product. What was once a relationship-based business relying on repeat customers, is now transactional - we don't care if we upset a customer, there's another one around the corner.

    Advice to ManagementAdvice

    We are seeing a rapid deterioration in our long-time customer base. They are still doing business with us, but because they have to. In the current market, this is not a major concern. Business is strong, and there are a wealth of new opportunities as commercial construction continues to rebound. What happens when that growth stops? Our customers have long memories, and we're instilling the perception that we don't care about them. They need us now, but they won't forever.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Great if you like Micromanagement, Big Brother, Corporate CYOA games and general BS.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Outside Sales Representative
    Current Employee - Outside Sales Representative

    I have been working at United Rentals full-time (more than an year)

    Pros

    >It's United Rentals, everyone knows them and there's a huge customer base.

    >Decent pay and benefits.

    >Lot's of $$$ to invest in equipment.

    >Great systems like Total Control and their Apps that let customers off-rent equipment on their phone.

    Cons

    >Senior Management tells everyone what they want to hear. Look at all the glowing reviews on here, that popped up all at the same time they bought NPC. It's pretty obvious they got some intern to write bogus things extolling the awesomeness of UR.

    >Extremely Micromanaged, your phone's location (hence you) are tracked 24-a-day and the new vehicles come with a nanny system that alerts your boss if you're speeding.

    >Their plan is to win by being United Rentals and buying up everyone else, rather than actually being better. All they seem to do is buy up high-performing companies (RSC, NPC, etc) then instill the UR Culture to ruin what made them so good. If your company gets bought out by them, polish off your resume, as things are going to change.

    >Very corporate, CYOA environment where everything has to fit inside the box, rather than giving people flexibility to get the job done. You are constantly getting invited to pointless conference calls on safety, where it's just someone blabbering on about common-sense things, instead of having managers take ownership of their safety program. Also you'll wait forever to hire people, so you're only going to get people who aren't getting hired elsewhere. Finally, if there's a billing issue, good luck trying to get it resolved, as credits have to get approved by all kinds of people.

    Advice to ManagementAdvice

    Stop being so corporate and leave companies that you've purchased alone. You bought them because they're successful, so why start monkeying around with them and driving off successful people? Also get rid off all the Big Brother stuff and learn to trust your employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    managers are despicable. Look out for their little group

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at United Rentals

    Pros

    pay , benefits, company vehicle

    Cons

    verrry long hours and all weekends. Managers will bury you to save their own skin.

    Advice to ManagementAdvice

    Wake up your feet on the street cant be all bad??!!

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    Tough Work, lots of stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inside Sales Representative in Cheyenne, WY
    Former Employee - Inside Sales Representative in Cheyenne, WY

    I worked at United Rentals full-time (more than an year)

    Pros

    Lots to do all the time, great opportunity to develop relations with customers on a daily basis. Very busy constantly. Lots of opportunity to learn new things about a diverse industry. A somewhat reliable bonus program quarterly.

    Cons

    Management is in complete disarray. Supervisors have a hard time balancing being a friend or being your boss, employees are hired simply to fill a space in order to help get things done even if that employee has no business being hired. Work constantly, from dawn till dark, and then on-call on the weekends. Bonus program is great when you hit all the marks, but one of the marks relies solely on the branch manager to set the bar for the quarter. If he/she sets the bar incorrectly, you are out of the money just like that, with no chance to get that extra money back. Tons of stress on a daily basis.

    Advice to ManagementAdvice

    Find a way to make sure your lower supervisors and branch managers actually have spines. District managers are great but are stretched too thin, especially in this region. Be concerned about quality employees who have been hired with educations. In my experience I saw the smart ones get out as soon as they could, usually with no attempt from management to hold on to them.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    Busy, Busy, Busy never ending work...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mechanical IV
    Current Employee - Mechanical IV

    I have been working at United Rentals full-time (more than 8 years)

    Pros

    #1 The benefits - full dental, eyes, medical 401k, paid vacations, six paid sick days, three floating (birthday, Anniversary DOH +1 more). Mediocre annual training. Fairly competitive pay.

    Cons

    Must own tools, inability to take vacation when company is busy (summer). No real opportunity for advancement, once you have a job it's hard to transfer to another location or level ie sales. Feel stuck, need to be "customer oriented" when dealing with ignorant users (read: Dumb people). Pay raises seem to be mere cost of living adjustments versus raise. Must have two sets of tools (you are a shop and road tech)

    Advice to ManagementAdvice

    Maybe a program which allows technicians to rotate between branches. More regional town hall meetings so the lower techs can address some issues with management.

    Recommends
    Negative Outlook
    No opinion of CEO
  11.  

    Backstabbers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Purchasing in Charlotte, NC
    Former Employee - Purchasing in Charlotte, NC

    I worked at United Rentals full-time (more than 8 years)

    Pros

    Insurance plan was good as well as holidays

    Cons

    They set you up for failure. Training is non-existant.Unless you are part of the selected few, there is no teamwork. Although you go to mg mt with concerns m nothing is done then they use those issues as a reason to "eliminate" your job.

    Advice to ManagementAdvice

    Company is top heavy. Too many executives.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Work at United Rentals? Share Your Experiences

United Rentals

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.