UnitedHealth Group Reviews

Updated August 2, 2015
10 reviews filtered by
  • Carlsbad, CA
  • Any Job Title
  • Any Status
Employment Status

Reset
3.1
Rating Trends
Recommend to a friend
Approve of CEO
UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
5 Ratings

Pros
  • Ability to work from home (at discretion of manager) (in 270 reviews)

  • work-life balance (as long as you're not in finance) (in 145 reviews)

Cons
  • Work/life balance is laughably nonexistent (in 98 reviews)

  • which is hysterical considering we are a health insurance company (in 89 reviews)

More Pros and Cons

10 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (6)

    UHG - OPTUMRX Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Carlsbad, CA
    Current Employee - Senior Customer Service Representative in Carlsbad, CA

    I have been working at UnitedHealth Group full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Diversity of function, assignments. Customer Service, Prior Authorization, Pharmacy Technician, Pharmacists. There are also many opportunities for Specialty Team members. Great atmosphere and good training!

    Cons

    Utilizes UHG offsite recruiters for all positions. This hinders the opportunity for top performers who have developed specific skills and relationships from always being considered for promotions.

    Advice to Management

    Redesign the INTERNAL Hiring / promotion system to allow INTERNAL candidates to bypass the external recruitment services.


  2. Its ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Technician in Carlsbad, CA
    Current Employee - Pharmacy Technician in Carlsbad, CA

    I have been working at UnitedHealth Group full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Great benefits, paid time off, flexible schedule, friendly people and supervisors. Room for advancement

    Cons

    Dull repetitive work. Quiet office environment that does not promote social interaction. Low pay

    Advice to Management

    Pay raises are a must. Not in line with equivalent companies. Operating system not on par.


  3. Helpful (3)

    highly stressful environment with bad management staff

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Quality Analyst (QA) in Carlsbad, CA
    Former Employee - Senior Quality Analyst (QA) in Carlsbad, CA

    I worked at UnitedHealth Group

    Pros

    Bad leadership Worst managers High stress levels Bad work environment .. Had to share one desk between two people Bad onsite offshore coordination Favoritism Lack of appreciation Worst managers and directors

    Cons

    Favoritisms, politics, trust no one, managers bad mouthing you to others and then bad mouthing them to you , why??

    Advice to Management

    Loose favoritism.. Treat everyone in the team the same. It's ok to let people work remotely. It's not a life or death scenario. Just because people are doing a good job does not mean you can give them a donkeys load of work and let other team members especially managers pets relax.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    This is just a place holder.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Technician in Carlsbad, CA
    Current Employee - Pharmacy Technician in Carlsbad, CA

    I have been working at UnitedHealth Group full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Steady supply of full time hours. Decent 401k package. HSA plan is nice.

    Cons

    Too much mandatory overtime, poor wage increases, unfair performance bonus plan, detached managers,

    Advice to Management

    Pay attention to your lowest level employees. Directly talking with them will give you the best perspective for them. Happier employees produce more than disgruntled and ignored ones.


  6. Job Site

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Mechanical Engineer in Carlsbad, CA
    Current Employee - Lead Mechanical Engineer in Carlsbad, CA

    I have been working at UnitedHealth Group full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Team workers for the most a few loose screw as always

    Cons

    Open discussion of company issues

    Advice to Management

    Teach emoployee to respect others


  7. Customer Service Rep for OptumRX in Carlsbad, CA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Carlsbad, CA
    Former Employee - Customer Service Representative in Carlsbad, CA

    I worked at UnitedHealth Group full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very rewarding, professional company, and very good trainers and material as well!

    Cons

    If you have an early morning shift starting at 6:00 am when mandatory overtime comes around you could be required to be there as early as 5:00 am. Choose your shifts with the possibility of overtime possibly before your schedule as well. Oh yeah, those 30 min lunch breaks seem to zoom by....lol.


  8. Helpful (2)

    Great place to work. Employee appreciation is there. Benefits are good.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Technician in Carlsbad, CA
    Current Employee - Pharmacy Technician in Carlsbad, CA

    I have been working at UnitedHealth Group full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Accruing vacation. Good management. Possible relocation to unexciting places. Or is Kansas exciting?

    Cons

    Room to grow is limited.


  9. Helpful (3)

    Disappointed

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Carlsbad, CA
    Former Employee - Customer Service Representative in Carlsbad, CA

    I worked at UnitedHealth Group full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great co-workers, helping customers with problems the conversations with them were inspiring and sometimes funny, got a real appreciation for the meds that help with MS and Chemo drugs.

    Cons

    Lots of double talk from management, stats are what's really important not service, turn 'em and burn 'em attitude to customers calling in, lots of insurance issues, meds not being delivered to hospitals, or patients residences on time. I can actually see accounting in the cubicle farm, but you cannot transfer calls to them to actually explain the double charges, insurance issues etc, they do not take phone calls, but they will mess things up and have you deal with it! Imagine screwing a person out of money & life saving meds?? Those are conversations I hope to never have again!

    Advice to Management

    Fire or transfer half of supervisors, they either don't care or they have become complacent and don't get the essence of their job is anymore, other than "our" queues stats are suffering!


  10. Helpful (5)

    Nothing is at is seems

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Carlsbad, CA
    Current Employee - Customer Service Representative in Carlsbad, CA

    I have been working at UnitedHealth Group

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great PTO accural Looks good on resume Lots of experience with Medical Prior Auths "worker bees" are friendly and helful

    Cons

    This opportunity started off being billed as a 3 week training course, that went to 4 weeks and then "suprise!! some of you will need to stay an extra week" for a different level of training. Ok it was paid training no problem. We found out that we would be doing medical billing and Prior Authorizations, wouldn't be getting paid any more money than the jobs we applied for but it would be more intense work with specific drugs and then "suprise!!" again instead of that one specialized area we would be doing both regular calls and "high touch" calls and nope no additional pay raise. This whole experience has been a lesson in half truths, and what i believe to be taking advantage of employees in a bad economy. The training was not realistic to the situations we face daily, very little floor support for questions without having to flag someone anyone down for help, on a regualr basis, there are knowing glances from employees that say more than words ever could. They know how to sell a lemon, that's for sure. Can't wait for the economy to get better. This is not at ALL what it was promised to be.

    Advice to Management

    Get involved get dirty, stop double talking, get trained in the new system, so you know what we are dealing with, and tell the truth!! we are adults we can handle it!


  11. Helpful (3)

    Think wisely before Joining this place

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Plsql Developer in Carlsbad, CA
    Former Employee - Plsql Developer in Carlsbad, CA

    I worked at UnitedHealth Group

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Settled life. No matter whether you work or not you will get your paycheck and no matter what people tell you can never be laid off. Good work life balance. you really do not need to do anything in office

    Cons

    Lot of bribery and commissions between Prime Vendors and some of the Managers there No growth for good people. Somehow the people in the Middle Management have created a vicious group and only their bootlickers can grow to better positions. All of the people below need to work as bees. Do not ask questions. Just keep doing things even if you know they are going to fail. You can never grow here into more meaningful positions but it can be a very nice place to settle. No matter what you do nobody can remove you. It can work very bad for you as a leader but is a bliss when you want to sit and relax.

    Advice to Management

    Take a look at the Management at Prescription Solutions. You need to replace a few people who are hiding in key roles. Lot of bribery and commissions between Prime Vendors and some of the Managers there



Showing 10 of 3,146 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.