UnitedHealth Group Reviews

Pros

There was a positive energy at UHG, hard workers, they put serious money into their facilities, the most excellent training I have ever received in my seven years of insurance sales experience. They care about the quality and level of customer service that their members receive (from their sales agents). I've heard conflicting stories in the claims department.

Cons

They lacked a personal touch; poor communication skills. Our commission decreased from $70/per sale to $11/per sale. Instead of setting up a meeting to discuss this with their sales force, they printed out a memo and taped it to our computers. They decreased earnings so much that every sales agent (including me) decided to resign and become an independent agent. Although no one was fired, it was impossible to earn a decent living. I heard that after the sales team left, they did away with the captive field sales rep position and are just using contracted agents.

Advice to Senior Management

Communicate to your team. Set obtainable expectations. You do have the best initial training; make sure you follow through as training should be ongoing. You can't learn everything in one month...especially in the ever-changing health insurance industry.

Pros

Very calm and layed back envoirnment.

Cons

Very disorganized. No real training for employees. They expect you to teach yourself

Advice to Senior Management

no oppurtunities

Pros

Great benefits, the prople are friendly and everyone works as a team. We have easy accessible parking, cafe on 1st floor. Definitely worth the communite. Opportunity for overtime is often.

Cons

In my department we have to stay late often with little notice. Some people may not like that however, overtime money is always good. I may not like this so much in the summer but happy to have a job.

Advice to Senior Management

No advice to managment as of yet. I am fairly new but so far, my boss is very down to earth friendly and family oriented which I like.

Pros

flexibility to achieve work/life balance

Cons

no growth for talent, only for friends

Advice to Senior Management

encourage talent not friends

Pros

Compensation
Stock purchase plan
Vacation days
Interesting projects

Cons

Lack of clear path to advancement
Lack of opportunities for advancement
Muddled messages from senior management

Advice to Senior Management

Make it clear how employees can move forward in their careers and the options available

Pros

Positively impact customers' life by providing products and services that improve their health and general wellness.

Cons

I experienced limited support from management to advance to the next level in my career objectives within the company. Despite having received excellent year appraisals during my 5 years of employment, I was not giving an promotion nor was I allowed to move laterally on to a different role within the organization.

Advice to Senior Management

Employee development has been neglected and most be revitalized.

Pros

good Salary
WFH facility
RRP bonus
Flexibility

Cons

Quality work
promotions
personal growth
work life balance

Advice to Senior Management

shold retain technical people rather then ...

Pros

advancement for growth. annual merit raise

Cons

very structured, corporate, and on best behavior all the time.

Pros

vacation days are good. Coworkers nice

Cons

upper management incompetent and uncaring.

Pros

Medical, Dental, and VIsion benefits. Many places to transfer to if you make it past probation period. Sometimes free flu shot.

Cons

Company and department do not value employees. Employees are blamed for management's shortcomings. Quick to fire employees. Heavy workload. No way to argue problems with management.

Advice to Senior Management

Value employees. Evaluate management more often and better. Increase salary pay for hard workers. Hire more employees. Allow for growth within company.