UnitedHealth Group Reviews

Pros

Salary is competitive for the area

Cons

Overworked and understaffed employees with a lot of layers and matrix management causes not a lot of productive work to get done.
Promises to state customers are not kept.
Employees are not heard.

Advice to Senior Management

Spend time on " undercover boss' with the clinical staff. Would learn lots of interesting information.

Pros

Good Compensation at par with industry
WFH facility
Cab facility

Cons

Worst HR policies
Variable pay -
When ur leaving company bcareful abt ur laptop
No Work life balance
No unity among employees
Very old projects.
Not so good place for freshers,Will not leave much

Advice to Senior Management

Newly setup Management,Every one in the race to prove them selves to 'Tees mar khannn'

Pros

I work with a great group of people. Always trying to help. The pay is decent, I can not complain too much about theses things.

Cons

At UHC, I fee like I am a number. The only thing this company care about is NUMBERS/Stats. As a PPR my job is to answer calls, and assist providers with benefit and claim questions. I have to do this in 350 seconds. That would be great if the the provider had a limit to the number of members that can ask for assistance with. The truth of the matter is, I don't mind helping with multiple members, it is the 350 seconds most PPR complain about. This happens most often when get billing offices that have been out Outsourced to India. There is a tremendous language barrier, that we often complain about. The information that the are requesting can often be accessed via the internet, but they have not access. Now your 5min call has turned in to 30min and you grow disgruntled because you know your average handle time has went to hell.

Every year UHC ask employees to take a vital sign survey, The survey was supposed to be anonymous, but we were recently informed by a our Business manager that he survey questions that we answer are a direct reflection of our supervisor and our answers affect her review. The word Supervisor is not even mentioned on the survey. All the questions asked are in reference to the company. In a nutshell we are now being coached on how to answer the question. UHC is not going to CHANGE. The first quarter 2011,UHC revenues exceeded $25 billion... What is there to change? They can't see there employees over money staked that high. Premium revenues grew 9% year-over-year, and our employee premium double from the previous year.
 More to come...... Trust me....

Pros

Lots of learning opportunities offered

Cons

Hard to get performance recognition

Advice to Senior Management

offer more defined development plans

Pros

Pay and benefits product and services

Cons

Management communication can be improved

Advice to Senior Management

Keep listening

Pros

Possible variety of career moves.

Cons

Heavy on process adherence and not tightly woven information system.

Advice to Senior Management

More insight into growth and business changes.

Pros

nice working environment, somewhat okay benefits package, good match on 401k

Cons

excessive workload, unreal metrics and TAT goal. its not what you know but who you know

Advice to Senior Management

listen to your employees, and make every effort to solve employees' concerns.

Pros

Access to some of the best health information in the world. I work with some very smart people and have a great ability to learn through resources in my organization.

Cons

Not a great place for entry level. Sink or swim culture. Poor work life balance. Sometimes senior management does not provide adequate guidance.

Advice to Senior Management

Need better programs in place to train junior employees. Offices are independent of each other and different sometimes conflicting cultures emerge throughout the organization.

Pros

Good vacation and relatively good pay
Work can be exciting
Relatively progressive company for the healthcare field
Mostly smart coworkers

Cons

Management neither inspiring nor transparent
Loads of corporate politics and frequent re-orgs (your boss changes annually)
Management is removed and doesn't get its own business, making a lot of stupid decisions
Low value placed on rewarding long term employees, unless you're part of the "fraternity" and hang out with Hemsley

Pros

Being a large company there are extensive resources that can be drawn upon and many opportunities available. You can find good and bad in any large organization. I'm happy working in a department that has a long term commitment to its employees with concern for our advancement and well being.

Cons

There are many layers of management with organizational politics taking away from productivity. At times UnitedHealth Group can act like an evil empire, particularly with M&A activity.

Advice to Senior Management

I feel UnitedHealth Group management is doing a great job moving the company forward and more important, improving healthcare in difficult times.
I would like to see more real research and development to complement innovation goals.