UnitedHealth Group

  www.unitedhealthgroup.com
  www.unitedhealthgroup.com

UnitedHealth Group Reviews in Cypress, CA

Updated December 11, 2014
Updated December 11, 2014
2,162 Reviews
2.9
2,162 Reviews
Rating Trends

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Approve of CEO
UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
858 Ratings

Review Highlights

Pros
  • They allow some employees to work from home which is a nice benefit for some (in 270 reviews)

  • Good work life balance if you are in development rather than support projects (in 145 reviews)


Cons
  • Work/life balance can be hard as people are increasingly asked to do more with less (in 98 reviews)

  • This company also does not offer their employees good health insurance (in 89 reviews)

More Highlights

35 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 7 people found this helpful  

    IF I HAD IT TO DO OVER?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Administrative Coordinator in Cypress, CA
    Current Employee - Clinical Administrative Coordinator in Cypress, CA

    I have been working at UnitedHealth Group full-time (more than 5 years)

    Pros

    Great Co-Workers - pay is ok - sometimes doesn't feel lie much of a team (But has improved
    Horrible Medical Benefits

    Cons

    People promoted are the wrong people to promote
    Too much dictatorship with mgmt.
    Very much a you vs. them environment
    Management is very out of touch with the member and those who deal with them on the front line

    Advice to ManagementAdvice

    Pay attention to the turn over rates
    Be a little less worried about your own bonuses and take care of the employees
    Get in touch with what is really going on

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Internal hierarchy, impossible to move up.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Cypress, CA
    Current Employee - Customer Service Representative in Cypress, CA

    I have been working at UnitedHealth Group full-time (less than an year)

    Pros

    Salary, hours, for the love of clients

    Cons

    NO PAID TIME OFF! Occurrence stack up quick, hierarchical mismanagement. Poor training

    Advice to ManagementAdvice

    Be more available

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Overall a good company for a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant in Cypress, CA
    Current Employee - Senior Consultant in Cypress, CA

    I have been working at UnitedHealth Group full-time (more than 5 years)

    Pros

    Telecommuting, vacation time, relaxed environment

    Cons

    Legacy systems, bureaucracy, managers vs workers culture, no creativity, monotonous projects

    Advice to ManagementAdvice

    Make the change process faster, hire creative out of the box thinking people and reward workers the same way managers are rewarded.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
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  5.  

    This is the best company have I ever see.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Functional Test Automation Expert in Cypress, CA
    Current Employee - Functional Test Automation Expert in Cypress, CA

    I have been working at UnitedHealth Group full-time (more than 3 years)

    Pros

    All employee are friendly and the work environment also so good.

    Cons

    I have to complete work on time.

    Advice to ManagementAdvice

    If we take care our patient and advertise more then we will be top one health care company on the United States.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RN Case Manager in Cypress, CA
    Current Employee - RN Case Manager in Cypress, CA

    I have been working at UnitedHealth Group full-time (more than 3 years)

    Pros

    TIme off. 401K options. Take it for what it is and not what you think it shoud be and you might be okay.

    Cons

    Moving targets/goals. Lack of consistency. Inflated & top heavy. The simplest of solutions are not implemented due to the size and inflated nature of the company. Everything is counted, monitored, diced and sliced.

    Advice to ManagementAdvice

    Why?

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 8 people found this helpful  

    Challenging, in a good way...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Representative in Cypress, CA
    Former Employee - Senior Customer Service Representative in Cypress, CA

    I worked at UnitedHealth Group full-time (more than an year)

    Pros

    They kept training me to do more and more platforms and skills. Learning to help members more and more in very difficult areas.

    Cons

    If it took longer than 2 minutes to help them, you would get a Verbal or written warning for your time metrics going up. There is just no way to give quality help in 120 seconds. I took my chances and gave quality help and was fired for my time metrics. I helped people fix problems that employees trying to beat the 2 minute time criteria created and helped a great many people. (members were finally able to get Chemo meds) TOTALLY WORTH IT. At the end of the day it isn't how fast you work, it's how many lives you touch.

    Advice to ManagementAdvice

    Stop with the favoritism and time metrics and give some quality help, not fast help to the Members.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Telecommuting makes up for the negatives!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager in Cypress, CA
    Current Employee - Program Manager in Cypress, CA

    I have been working at UnitedHealth Group full-time (more than 10 years)

    Pros

    Several telecommuting opportunities and plenty of training availability.. Fast paced environment along with smart, hard working staff make the day go by quicker.

    Cons

    Company is very cost conscious these so layoffs are a concern as well as lousy raises/bonuses. Due to size the culture is somewhat impersonal.. Some recent high visibility projects have been poorly implemented resulting in an unfavorable reception from provider community

    Advice to ManagementAdvice

    Find ways to better retain employees.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Project Manager in Cypress, CA
    Current Employee - Associate Project Manager in Cypress, CA

    I have been working at UnitedHealth Group full-time (less than an year)

    Pros

    Positive environment, matrixed organization, welcoming culture for all employees to engage and grow, good benefits with good PTO compensation, excellent job training and company sponsored courses to take to build your resume

    Cons

    the matrixed environment may have your supervisor in another state while their supervisor may be down th hall in your office, may be tricky at times but overall not difficult to work in.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Decent workplace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacy Tech in Cypress, CA
    Current Employee - Pharmacy Tech in Cypress, CA

    I have been working at UnitedHealth Group full-time (more than 5 years)

    Pros

    Desk job, don't really make contact with patients but depends on your job function. Work is not too overwhelming if you're ably to keep up with an always changing environment. Good benefits and lots of overtime. If you like to work to make extra money it's a plus.

    Cons

    Micro managing happens a lot. Must follow a break and lunch schedule down to the minute. Definitely all about numbers, if you can't keep up you're gone. Mandated overtime can take over your life. Raises are between 0-5%.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Great company! Weak work-life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Cypress, CA
    Current Employee - Manager in Cypress, CA

    I have been working at UnitedHealth Group full-time (more than 3 years)

    Pros

    Lots. People, pay, culture, flexible schedules, telecommuting common, most locations have nice amenities like gym and cafeteria

    Cons

    Long hours are common. Great for young, single or career driven. Not so good If you want to give your family any degree of priority.

    Advice to ManagementAdvice

    Stop losing great talent to burnout and turnover

    Recommends
    Positive Outlook
    No opinion of CEO

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