UnitedHealth Group Reviews

Updated July 22, 2015
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  • Denver, CO
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2.5
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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
1 Rating

Pros
  • Ability to work from home (at discretion of manager) (in 270 reviews)

  • work-life balance (as long as you're not in finance) (in 145 reviews)

Cons
  • Work/life balance is laughably nonexistent (in 98 reviews)

  • which is hysterical considering we are a health insurance company (in 89 reviews)

More Pros and Cons

7 Employee Reviews

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  1. Helpful (8)

    Senior Project Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager in Denver, CO
    Former Employee - Senior Project Manager in Denver, CO

    I worked at UnitedHealth Group full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    United is a large company with extensive opportunities. Benefits are decent. One pool of Paid Time Off (PTO) instead of separate vacation and sick accruals is a nice benefit.

    Cons

    As with any company, certain groups can be less organized and less productive than others, depending on the product/service offering, management competence, etc.

    Advice to Management

    Invest in training. Encourage your managers and staff to work collaboratively. Spend some money getting your remote managers together at least once a year (if not more) for team building.


  2. Helpful (1)

    CSO Optum/

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO

    I have been working at UnitedHealth Group full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    This call center was call Connextions who paid for me to get my health insurance license which has lead to me learning the whole wide world of Health insurance. I have gained customer service experience and how to help other understand this very confusing subject.

    Cons

    I have not had a real raise in 2 years. No position in this company is secure. I see supervisors worked way more than they are paid for and do not feel I can grow much without going somewhere else.

    Advice to Management

    Go to business school and learn how professionals communicate and keep up moral and negotiate better contract for your employees.


  3. Helpful (1)

    Really a bad job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff RN in Denver, CO
    Former Employee - Staff RN in Denver, CO

    I worked at UnitedHealth Group full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    The patients are younger than the usual hospice clientele and very sick.

    Cons

    Long unpaid hours. no orientation. Your job duties change daily. Huge turnover.

    Advice to Management

    Quit bullying your staff.


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  5. Great culture, lots of options

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Director in Denver, CO
    Current Employee - Associate Director in Denver, CO

    I have been working at UnitedHealth Group full-time (More than 8 years)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Positive work-life balance and flexibility, high expectations for performance, good culture, lots of options once you're in the company, pay for performance culture, cares about employees, in favor of development and growth, telecommuting options

    Cons

    Uncertainty of industry, large company that isn't very agile, demanding work, lack of focus in many jobs (asked to take on a lot of different things), not great health benefits package for an insurer (but not atypical in industry), conflicts between need for more services and more quality and cost-cutting

    Advice to Management

    Consider employee experience when discussing cost cutting strategies, especially balancing with other demands, like an increase in service and quality. Transparency is always valued. Hold all employees accountable for culture.


  6. Helpful (5)

    Licensed Medicare Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Insurance Sales Agent in Denver, CO
    Current Employee - Licensed Insurance Sales Agent in Denver, CO

    I have been working at UnitedHealth Group full-time (Less than a year)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    I love the fact that I was able to learn so many things about the healthcare and insurance industries in a sales capacity. It is a great beacon of knowledge for any person who knows how to use thier resources wisely and actively seeks knowledge and opportunity.

    Cons

    They have a very secretive culture. Not good for a person who doesnt know how to move up the professional political ladder by learning and applying social practices as well as a little sucking up. An outsider would never know the tricky things they do in order to promote selective internal employees. I have seen multiple people secure positions before the position was known to other employees. Cons include unfair business practices, select favoritism, and lack of growth and development. P.S. ALL TRAINING IS AWFUL BEST FOR SELF LEARNERS

    Advice to Management

    Take more of an interest in how you are training the trainers and coaches and be conscious on how your leadership team is treating entry level agents. They should be using the same type of empathy and customer care with employees as you would with customers.


  7. Helpful (4)

    Had too many jobs to count - this one was the very worst

    Former Employee - Licensed Agent in Denver, CO
    Former Employee - Licensed Agent in Denver, CO

    I worked at UnitedHealth Group full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    You don't know what you are getting yourself into. I shall not find anything as bad as this place ever again.

    Cons

    You wake up to the fact that slimes from Florida's swamps had decided to move way up north, possibly to escape the python hunters of past summer. There is a gal that appears to be a receptionist who seems to have taken over the entire operation. Strangely sterile environment with coaches pretending to care about compliance.

    Advice to Management

    Get a GED at least


  8. Fulfilling, yet chaotic...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Denver, CO
    Current Employee - Account Executive in Denver, CO

    I have been working at UnitedHealth Group full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great culture and generally great people to work with, rich benefits, great commissions IF you hit goal, market leader, powerful company

    Cons

    Challenging times for health carriers, very fast and sometimes drastic changes to job role and structure, several levels of management....all watching what you're doing

    Advice to Management

    Keep the culture going....truly great! Work on the communication between levels of management and ask more for people's input.



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