UnitedHealth Group Reviews

Updated June 15, 2015
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  • Lisle, IL
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2.3
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Recommend to a friend
Approve of CEO
UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
3 Ratings

Pros
  • Ability to work from home (at discretion of manager) (in 270 reviews)

  • work-life balance (as long as you're not in finance) (in 145 reviews)

Cons
  • Work/life balance is laughably nonexistent (in 98 reviews)

  • which is hysterical considering we are a health insurance company (in 89 reviews)

More Pros and Cons

8 Employee Reviews

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  1. Helpful (5)

    RN Case Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nurse Case Manager in Lisle, IL
    Current Employee - Nurse Case Manager in Lisle, IL

    I have been working at UnitedHealth Group

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Flexibility, great team, salary is excellent

    Cons

    Consider better training and orientation for telecommuting employees


  2. Horrible management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Health Coach in Lisle, IL
    Current Employee - Health Coach in Lisle, IL

    I have been working at UnitedHealth Group

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nothing good about this company

    Cons

    Everything about management - there is no regard for employee satisfaction

    Advice to Management

    Step up your game and be a available to your team


  3. Helpful (7)

    RN Care Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RN Care Manager in Lisle, IL
    Former Employee - RN Care Manager in Lisle, IL

    I worked at UnitedHealth Group (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    PTO, telecommute (note-can also be listed as CONS because while you have decent PTO, you have little to no coverage while you are off...meaning you come back to double the work. Telecommute-also really a CON because this simply gives them a reason to expect you to work 12-14hr days.

    Cons

    No work/life balance, horrible insurance, unmanageable workloads, no raises or bonuses.

    Advice to Management

    Come down from the ivory tower and DO the work of the folks you manage. Just for a day. See their barriers and devise strategies rather than judging issues you can not understand.


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  5. Work from home

    Current Employee - Clinical Administrative Coordinator in Lisle, IL
    Current Employee - Clinical Administrative Coordinator in Lisle, IL

    I have been working at UnitedHealth Group full-time (More than 5 years)

    Pros

    Work from home every day

    Cons

    Training Aids could be better


  6. Helpful (1)

    Misleading but hanging in there.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Professional in Lisle, IL
    Current Employee - Customer Care Professional in Lisle, IL

    I have been working at UnitedHealth Group full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Love what I do.
    I believe in what I do for members, customers, company.

    Cons

    Supervisors and Management : Rigid, inflexible and have no compassion - unless you are a friend.
    No real open door policy. Do not dare approach supervisors or management with issues in the "open door" policy; you will pay.
    Separate files on employees that are not in your HR file. One incident or supervisor note will follow you all the way through your position. Very sad.
    Supervisors and Management believe they are above reproach.
    Supervisors and Management rule by fear.
    HR is a joke - will not back the employee even if employee is correct-no recourse.
    Supervisors and Management do not know the job tasks of hourly employees but make decisions based on what they think will work or their perception of a task.
    Write ups are very common and stay in your file entire career there.
    Supervisors and Management hire family, best friends, friends of friends-no advancement.
    Positions are filled before the job is posted just because it is policy to post an open position (positions are given to "friends".
    Company touts the Code of Conduct and all its completeness but will use it against you when can.
    Constant flow of new employees to cover those who left; very sad.
    Your best friend, friend of a friend, relative should not be your boss.

    Advice to Management

    Get rid of the favoritism (no more hiring friends, friends of friends, family. This should be a question on every position. You should not be able to report to a friend, family member, friends child, etc.

    Supervisors and Management should be made to take sensitivity training and apply that or they are no longer fit to oversee employees. Walk the walk.

    There should be a reviews of supervisors and management done on semi annual basis, anonymous (no employee ID or log in, nothing to identify the employee).

    The annual review of company should be broken down into 5-year increments (this will allow company to see how the more senior employees are feeling). As well as the question of how you know your supervisor / manager (did you know your supervisor / manager before being hired in your current position)?


  7. Helpful (2)

    15 minutes of fame with no future in Kidney Resource Services

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Practical Nurse Case Manager in Lisle, IL
    Former Employee - Licensed Practical Nurse Case Manager in Lisle, IL

    I worked at UnitedHealth Group full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Work from home opportunities, decent pay, great tuition reimbursement, lots of training and CEU offerings

    Cons

    No retention plan for employees who obtain higher credentials. Poor communication between lower to mid management and staff.
    If you can figure out how to become a member of the "Good ole Nurse Club" GREAT! Other wise, I do not recommend a nursing position within Optum's Kidney Resource Services until you have completed your education and/or don't plan on advancing.

    Advice to Management

    Don't wait until it's time to do an annual review before you drop the bomb on your employees about the new metrics that have been in place for the last 6 months.
    Don't promise employees a position/promotion that you don't plan to follow through on.
    Don't tell your staff "We encourage you to use your tuition reimbursement and to further your education because we have a place for you here." Especially when you don't mean it.
    Offer better coverage and lower the cost of the health insurance benefits for your employees...because you are the insurance company, you made a huge profit last year, and you can.


  8. Helpful (1)

    Flexible, but no interest in employment development.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Enrollment in Lisle, IL
    Current Employee - Enrollment in Lisle, IL

    I have been working at UnitedHealth Group full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    I am a telecommuter that has been the only benefit in my position. They offer a wealth of employee centered programs.

    Cons

    I have been in the same position for over 6 years, with no employee development opportunities or employee advancement. I have been very ambitious and express my desires to all my managers which has a high turnover rate.

    Advice to Management

    Promote from within, experience and dedication should carry employee who may lack the education a long way within the company. Allow employee to shadow and explore other facets of the company.


  9. Helpful (2)

    Happy, content and enjoying my work

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Lisle, IL
    Current Employee - Case Manager in Lisle, IL

    I have been working at UnitedHealth Group

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    I enjoy environment, respect and flexibility

    Cons

    Too much orientation to statistics, too fast moving

    Advice to Management

    Understand humans working with humans



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