UnitedHealth Group Reviews in Newtown Square, PA

Updated March 7, 2014
Updated March 7, 2014
2,002 Reviews

2.9
2,002 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
793 Ratings

Review Highlights

Pros
  • They allow some employees to work from home which is a nice benefit for some (in 231 reviews)

  • This company does strive for work/life balance with it's employees (in 121 reviews)


Cons
  • Work/life balance can be hard as people are increasingly asked to do more with less (in 79 reviews)

  • This company also does not offer their employees good health insurance (in 77 reviews)

More Highlights

33 Employee Reviews Back to all reviews

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  1.  

    Healthcare is changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Registered Nurse  in  Newtown Square, PA
    Current Employee - Registered Nurse in Newtown Square, PA

    I have been working at UnitedHealth Group full-time for more than 5 years

    Pros

    working remotely, suportive coworkers and leaders

    Cons

    Communication could be better but they are working to improve it... we grew fast, we sold and healthcare took a hit...

    Advice to ManagementAdvice

    Push through the changes...we need to bounce back

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great entry level job for college student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Appeal Management Coordinator  in  Newtown Square, PA
    Current Employee - Appeal Management Coordinator in Newtown Square, PA

    I have been working at UnitedHealth Group

    Pros

    One of the main perks is you get to work from home after trial period of working in office. Benefits are good and management and staff are very friendly. Another benefit is quarterly bonuses.

    Cons

    Salary is okay for entry level position, but if you are an experience professional in the job industry, this is not for you. Another pitfall is no salary increases and job can be repetitive. Company is in transition and have recently had major cut backs.

    Advice to ManagementAdvice

    None

    Recommends
    No opinion of CEO
  3. 1 person found this helpful  

    Initially when privately owned EHR was a wonderful company. After being purchased by a larger company the support left.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Physician Advisor  in  Newtown Square, PA
    Former Employee - Physician Advisor in Newtown Square, PA

    I worked at UnitedHealth Group full-time for more than 5 years

    Pros

    The ability to work from home.

    Cons

    The cons of the position included the monotony of the position, the lack of comradery due to isolation at home, the need to put in many extra hours in order to comply with the productivity demands, the pressure to continually produce, and the lack of positive reinforcement.

    Advice to ManagementAdvice

    Employees should be supported with positive reinforcement. Quality over quantity of work should be emphasized and encouraged.

    Doesn't Recommend
    Negative Outlook
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  5. 2 people found this helpful  

    Started as a great company until UHG takeover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Nurse Letter Coordinator  in  Newtown Square, PA
    Former Employee - Nurse Letter Coordinator in Newtown Square, PA

    I worked at UnitedHealth Group full-time for more than 3 years

    Pros

    work from home and decent salary. Understanding supervisors to some extent.

    Cons

    Everything that made EHR great was systematically taken away with UHG buyout. Hours more strict than working in an actual office. No raises. Employees used to matter, now strictly corporate.

    Advice to ManagementAdvice

    Listen to your employees. Many of us worked well beyond our scheduled hours for no pay to ensure strict quantity requirement were met.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 2 people found this helpful  

    Falling apart and failing fast

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - INTAKE NURSE  in  Newtown Square, PA
    Former Employee - INTAKE NURSE in Newtown Square, PA

    I worked at UnitedHealth Group full-time for more than 3 years

    Pros

    No commuter costs when working from home.
    All of the staff is very friendly and supportive, even though you don't get t meet them in person.
    As much free bad coffee and soda as you can drink if you work in the office.

    Cons

    This USED to be a great place to work before it was sold to United Healthcare. Everything changed after that. UHG policies were put into effect. Bonuses decreased (if you are able to get anything at all), and no cost of living raise in over 3 years of employment.Don't get sick or call out more than 3 times in a year, or you will be written up and have your job threatened. Instead of looking for quality work, it has become 'piecework'. QUANTITY is the only interest of upper management. Hurry up and don't make any mistakes seems to be the new motto. You will feel like you are working for WalMart, when you have to account for your time if you step away from your desk to use the bathroom!

    Advice to ManagementAdvice

    You should have seen the drop-off in business coming with the new Medicare laws going into effect. Hoping that clients would still need EHR's services was not a business plan. You spent a lot of money training people to deal with the new requirements, and did not have a contingency plan when business dropped off as a result of the new regulations.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 5 people found this helpful  

    "Volume is always first...and remember, you should be grateful you still have a job here, anyway."

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead  in  Newtown Square, PA
    Former Employee - Team Lead in Newtown Square, PA

    I worked at UnitedHealth Group full-time for more than 3 years

    Pros

    Good benefits package, many nice people still there...for now.

    Cons

    Emphasis on quantity and speed over quality. Though the company is composed of different departments, it's very difficult to advance within the company, the process is opaque, and it's frequently been noted that if you wish to change departments, you will lose whatever seniority and enhanced salary that you have attained to do so. Internal job postings for physicians within the company are few and far between, most transfers that are made appear to be done without any postings at all, making it questionable that fair opportunities are ever available to the general populace. Recent Medicare regulatory changes blindsided the company despite many months of advance warning, the day the new regulations rolled out on October 1 there were no adjustments made whatsoever in the planned processing of cases resulting in mass confusion, inconsistency, on-the-fly mistakes and backtracking, and moment-to-moment changes and updates that were confusing to employees and clients alike. Also, two rounds of employee layoffs since November have driven employee morale through the floor.

    Advice to ManagementAdvice

    "My way or the highway" approach does not buy employee loyalty. People will only bend so much with ever-evolving demands of working more weekend days, coming back to assist at random times without pay, being monitored incessantly, and having to follow badly-explained protocols and implement poorly-designed new products, only to be told "you should be grateful that you HAVE a job" and then accept a quarterly bonus reduced to 60 percent because the company did poorly. Continual emphasis on volume targets at the expense of all else results in cutting of corners by the workforce. A 50% company-wide reduction in daily cases presented to the company does not sustain an anticipation that the physician workforce will be able to maintain 93% of the individual volume of daily cases that they could achieve prior to the reduction in business, yet this continues to be the productivity expectation, enforced by a diminished case volume evaluation score and a further reduction in bonus if not met. Wake up.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Still a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Employee  in  Newtown Square, PA
    Current Employee - Corporate Employee in Newtown Square, PA

    I have been working at UnitedHealth Group full-time for more than 3 years

    Pros

    Flexible work environment, competitive compensation, fun team events, interesting/challenging work and good benefits with employee stock purchase options. Although things have changed over the past few years at EHR, it is still a good place to work and grow your career.

    Cons

    Changes to the regulatory environment impacting business volume and restructuring of company.

    Advice to ManagementAdvice

    Continue to communicate with employees, so as we go through changes, we feel confident that our leadership is managing the situation as best as possible.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 3 people found this helpful  

    EHR's President/CEO Parts Ways With Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Newtown Square, PA
    Former Employee - Anonymous Employee in Newtown Square, PA

    I worked at UnitedHealth Group full-time for more than 3 years

    Pros

    There really are no positive things I can say about the company at this time.

    Cons

    After several recent rounds of company layoffs (in excess of 200 employees each), EHR is a shell of an organization. The company's President & CEO, Tom Mercer, was also impacted by the restructuring and downsizing and "parted ways" with EHR this week. Those who were a part of the "old" company 4-5 years ago, when employees were valued and treated with respect, have only a distant memory of the better times. With United Health Group's acquisition came a flurry of negative changes and the worker bees were the most effected, while the Director level management continued to fly under the radar, and continued to benefit in stock options, etc.

    This company is sinking ship and cannot get out of its own way to adapt to the changing needs of the marketplace, therefore will become obsolete in no time at all.

    If you're thinking of working for EHR, I urge you to think again. If you are a hospital or health system looking to partner with EHR, DON'T! Clinicians and support staff work in a sweat shop-like environment where quantity is measure and quality is not. You're way better off giving Accretive Health your business since they have their client's best interest in mind and value their employees.

    Advice to ManagementAdvice

    Update your resumes b/c you will be next to be laid off.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    The best job I've ever had to the Worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Newtown Square, PA
    Current Employee - Anonymous Employee in Newtown Square, PA

    I have been working at UnitedHealth Group full-time for more than 3 years

    Pros

    Work from home. Save gas.

    Cons

    Bad health insurance. No communication from management. No structure. They have a clickish group of prior Maximus employees. We don't know how our individual production numbers are calculated and if they are low we find out after its to late to do anything about it.

    Advice to ManagementAdvice

    Just read a few of these posts. It's good feed back.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 5 people found this helpful  

    Dying Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Newtown Square, PA
    Former Employee - Anonymous Employee in Newtown Square, PA

    I worked at UnitedHealth Group part-time

    Pros

    Great coworkers, but very few left of them
    Ability to work from home
    Decent pay, quarterly bonuses based on company performance

    Cons

    Company disintegrated when taken over by Optum
    Using a teleconference call to tell you that your position has been eliminated and placing all callers on listen mode only so no questions can be asked.
    Dissolving bonuses.

    Advice to ManagementAdvice

    Keep employees more informed.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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