UnitedHealth Group Reviews

Updated July 30, 2015
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2.6
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Recommend to a friend
Approve of CEO
UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
11 Ratings

Pros
  • Ability to work from home (at discretion of manager) (in 270 reviews)

  • work-life balance (as long as you're not in finance) (in 145 reviews)

Cons
  • Work/life balance is laughably nonexistent (in 98 reviews)

  • which is hysterical considering we are a health insurance company (in 89 reviews)

More Pros and Cons

41 Employee Reviews

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  1. Sales Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Account Manager in Overland Park, KS
    Current Employee - Sales Account Manager in Overland Park, KS

    I have been working at UnitedHealth Group full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Large company with long career history Many areas for career development w/in the parent corporation Small division to work closely within our market

    Cons

    Small/new division not fully staffed, every position currently wearing many hats, some department Heads have issues with overstepping their bounds into areas they are not knowledgeable.

    Advice to Management

    Find one path of instruction and stick to it. Too many leadership voices causes too much confusion on whose instructions to follow.


  2. In transition

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Contract Senior Accountant in Overland Park, KS
    Former Contractor - Contract Senior Accountant in Overland Park, KS

    I worked at UnitedHealth Group as a contractor (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Interesting work, cooperative employees. On-line training to learn new applications. Progressive technology with upgrade of MicroSoft Office. Able to use and upgrade Excel skills.

    Cons

    Company in transition, later went from Prescription Solutions to Optum Rx and moved most of Finance to California. Almost one-half of Finance were Contractors. No permanent hiring.

    Advice to Management

    They knew what was ahead so there is no reason to give them advice. They were preparing for this merge of divisions.


  3. Helpful (10)

    OK, but lots of room for improvement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Care Coordinator in Overland Park, KS
    Current Employee - Care Coordinator in Overland Park, KS

    I have been working at UnitedHealth Group full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They offer a lot of flexibility in scheduling your workday. No one bats an eye if you leave for awhile to pick up your kid from school or run to a doctor's appointment. Generous amounts of PTO.

    Cons

    Salary inequity. Social workers with master's degrees and 10, 15, 20 years experience are being paid significantly less money to do the exact same job as nurses with a fraction of the education and experience. Men are paid more than women. Supervisors and management have, for the most part, all been promoted to their level of incompetence.

    Advice to Management

    Start treating your front-line employees better. Telling them that this extremely large and extremely profitable company can't afford raises or bonuses is offensive. Listen when your employees talk about the problems they're having with supervisors and management. Be supportive.


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  5. Specialty Pharmacy Customer Service Advocate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialty Pharmacy Customer Service Advocate in Overland Park, KS
    Current Employee - Specialty Pharmacy Customer Service Advocate in Overland Park, KS

    I have been working at UnitedHealth Group (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    you are actually helping people.

    Cons

    Handle times and Metrics


  6. good job gone very bad.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pharmacist in Overland Park, KS
    Former Employee - Pharmacist in Overland Park, KS

    I worked at UnitedHealth Group (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    On-site parking. Good co-workers.

    Cons

    100% emphasis on metrics. Keep setting the bar higher, so it's difficult to know from day to day if you still have a job. Most everyone cares and want s to do well. Forced overtime. If you're not doing well, everyone knows. Seem to target employees over 50 or so.

    Advice to Management

    Back off on very stiff, unreachable metrics, as that doesn't always indicate an employee's value. Make sure supervisor's phone calls/conference calls are private- no one want to hear how badly they or anyone else is doing this way.


  7. Helpful (4)

    Do not work here as a pharmacist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacist in Overland Park, KS
    Current Employee - Pharmacist in Overland Park, KS

    I have been working at UnitedHealth Group full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Not many, this place is about making money. PERIOD..No concern for pharmacy error rates (the numbers are manipulated to look good), or patient outcomes. Patient outcomes are measured by money made, everything else is simply lip service.

    Cons

    Micro management, inept leadership/management. You are not rewarded for doing the 'right thing' for patients, only for putting prescriptions out the door/in the mail. This organisation is the opposite of every reason we went to Colleges of Pharmacy.

    Advice to Management

    Restructure and fire the yes-people that permeate this sorry excuse for a pharmacy.


  8. Pharmacy Helpdesk

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Overland Park, KS
    Former Employee - Anonymous Employee in Overland Park, KS

    I worked at UnitedHealth Group

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Great Benefits and incentive programs

    Cons

    Constant change in management Shift changes every three months

    Advice to Management

    na


  9. UHC

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Network Account in Overland Park, KS
    Former Employee - Network Account in Overland Park, KS

    I worked at UnitedHealth Group full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good work life balance, good training.

    Cons

    Need for additional staff in network mgmt

    Advice to Management

    Consider more flexible schedules or part time positions


  10. Helpful (3)

    Needs major improvement

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Advocate in Overland Park, KS
    Current Employee - Pharmacy Advocate in Overland Park, KS

    I have been working at UnitedHealth Group

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Lots of voluntary overtime if you like making extra money.

    Cons

    Point based attendance policy that doesn't offer much flexibility.

    Advice to Management

    It is hard to move up when supervisors in the department you are applying for conducts the interviews. This leads to a lot of biased decisions. An hr person or a supervisor from a different department should conduct interviews.


  11. Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advocate in Overland Park, KS
    Current Employee - Customer Advocate in Overland Park, KS

    I have been working at UnitedHealth Group

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Large Company; Decent Benefits; Time and a half

    Cons

    Hard to get time off; mandatory overtime

    Advice to Management

    More consideration to employees



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