UnitedHealth Group

  www.unitedhealthgroup.com
  www.unitedhealthgroup.com
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UnitedHealth Group Reviews in Overland Park, KS

Updated September 4, 2014
Updated September 4, 2014
2,001 Reviews
2.9
2,001 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
791 Ratings

Review Highlights

Pros
  • They allow some employees to work from home which is a nice benefit for some (in 231 reviews)

  • This company does strive for work/life balance with it's employees (in 121 reviews)


Cons
  • Work/life balance can be hard as people are increasingly asked to do more with less (in 79 reviews)

  • This company also does not offer their employees good health insurance (in 77 reviews)

More Highlights

28 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Pretty decent job to grow and move around in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Audit Representative Senior  in  Overland Park, KS
    Current Employee - Audit Representative Senior in Overland Park, KS

    I have been working at UnitedHealth Group full-time for more than 5 years

    Pros

    Great benefits and many opportunities to grow and move up/on in the company. Team and individual oriented within a few departments.

    Cons

    In my current department, you cannot make up time nor flex your time. In other departments, overtime is not allowed.

    Advice to ManagementAdvice

    Listen and probe questions of your employees. Take action to improve the environment and morale of the working situation.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    OptumRx...It's all about the metrics....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacist  in  Overland Park, KS
    Current Employee - Pharmacist in Overland Park, KS

    I have been working at UnitedHealth Group full-time for more than 5 years

    Pros

    Great co-workers, work from home option for certain positions, good PTO accrual rate after 5 years, on site cafeteria

    Cons

    The company used to be the employer of choice for pharmacists in the Kansas City area until 3 years ago when new executive management was brought in. Everything and everyone has since been reduced to a number. A manual tracker has to be used to document all work, and even bathroom breaks, etc. Discussions that aren't work related are not allowed on the processing floor at any time, so it's quite draconian. The main computer system is extremely complex and unstable, so there are constant upgrades and workarounds that seem to only make things worse. Pharmacists are expected to verify more and more scripts per hour, and if you don't meet the goals you are put on a corrective action plan, with your job in jeopardy. There is a lot of mandatory overtime here, which makes a work life balance a challenge. In 3 short years, OptumRx has gone from the employer of choice for pharmacists, to the employer of last resort.

    Advice to ManagementAdvice

    Take the annual employee survey seriously and make changes to where OptumRx once again becomes a place people want to work. You have lost a lot of phenomenal employees over the last 2 years and good people continue to leave. There needs to be a greater effort to create a work life balance for employees, or they will continue to seek employment elsewhere.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    Horrible Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor  in  Overland Park, KS
    Current Employee - Supervisor in Overland Park, KS

    I have been working at UnitedHealth Group full-time for more than 5 years

    Pros

    It's very close to my house

    Cons

    Senior leadership is all over the place. One of my biggest problem is that everything is always based around vital signs. Well senior leadership is not held accountable for them. Sups are marked off for not "selling" the message to the employees. We were told from our manager that our job is to sell that there are great benefits and pay and what a great place it is to work. It's crazy and unfair to lie to your staff!

    Advice to ManagementAdvice

    Bring in all new management. The place it ruined and they have fired all the good senior management or fired leadership if you have an opinion.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Overland Park, KS
    Current Employee - Customer Service Representative in Overland Park, KS

    I have been working at UnitedHealth Group full-time for more than a year

    Pros

    Great pay and good benefits compared to all other call centers.

    Cons

    Its know what you know, its who you know.

  6. 6 people found this helpful  

    Unprofessional management of the pharmacy...Pharmacists are viewed as "over paid forklift operators".

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacist  in  Overland Park, KS
    Current Employee - Pharmacist in Overland Park, KS

    I have been working at UnitedHealth Group full-time for more than 8 years

    Pros

    Work hours are good (day shifts) except Jan-March(lots of mandatory OT), but we all knew that going into the job. They pay time and a half for this OT work....great time to make your own bonus, because if you're not in the top 35% you will
    not get either a raise or a bonus.....welcome to the "great unwashed" that make up the lower 65%

    Cons

    Where to begin?
    1. Employees are viewed and treated as fungible commodities, not valued, respected, and easily replaced... regardless of Optumrx's printed hype to the contrary.
    2. Healthcare insurance benefits are 3rd rate. Three yrs ago I heard the on-site HR dude (OP,KS) actually brag that UHG is a Fortune 50 company that provides benefits, equal to a fortune 250 company, out of 500 companies reviewed...?????
    3. After 6 years of college and earning a Doctor of Pharmacy Degree, pharmacists are reviled and resented by management from Optumrx, from CEO (Dirk) down to the facility level. They are irked at what they have to pay us.......The UHG insurance MBA's had to strive for 15-20yrs to make what we do right out of school. Well, I say this to them....A) go back to school, I'll pay for your first semester, B) I will guarantee pharmacists are held in much higher trust and esteem by PATIENTS ( NOT CUSTOMERS) than the MBA insurance bean counters

    Advice to ManagementAdvice

    You own a pharmacy, let those who know best operate it....Pharmacists. And, in the state of Kansas (and every other state),' technicians work under the direct supervision of a pharmacist' Not the other way around.,

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Decent job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Phones Customer Service Representative  in  Overland Park, KS
    Current Employee - Inbound Phones Customer Service Representative in Overland Park, KS

    I have been working at UnitedHealth Group full-time for less than a year

    Pros

    The pay is pretty decent for the job. you are paid a bit higher for education and experience then just base

    Cons

    You are just a number to them. Answer the phones, and do it exactly their way, no matter how much business theories contradict their practices. For working for a health insurance company, the benefits are pretty poor.

    Advice to ManagementAdvice

    realize your agents are people. we don't care about potlucks and parties, we need benefits and less stress or more pay

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    From entry level to management, its been educational, steady, and promising.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service  in  Overland Park, KS
    Current Employee - Customer Service in Overland Park, KS

    I have been working at UnitedHealth Group full-time for more than 3 years

    Pros

    Great leadership, healthy work/life balance, and open door policy make my work days something I look forward to and mainly stress free.

    Cons

    Stepping stones to move up the corporate ladder aren't the easiest to find and follow - you almost have to create your own path.

    Advice to ManagementAdvice

    Give promising talent more of a chance, even if they are a bit green. Can't cultivate experience if you aren't granted an opportunity to learn and grow.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    No room for promotion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pharmacy Technician  in  Overland Park, KS
    Former Employee - Pharmacy Technician in Overland Park, KS

    I worked at UnitedHealth Group full-time for more than 3 years

    Pros

    Cafeteria, onsite health clinic, gym

    Cons

    Too many to mention, management, too many rules

    Advice to ManagementAdvice

    Stop the favoritism

    Doesn't Recommend
    Neutral Outlook
  10. 1 person found this helpful  

    Great Potential Never Realized

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Overland Park, KS
    Current Employee - Customer Service Representative in Overland Park, KS

    I have been working at UnitedHealth Group full-time for more than 5 years

    Pros

    The executives really do care about what they do.

    Cons

    It seems everyone who is not an executive with the exception for a select few don't care about what they do.

    Advice to ManagementAdvice

    I've watched so many unqualified people surpass the qualified in the years I've been around here that I have 0 hopes for advancing. I spend all my time fixing others mistakes so that the customers have a chance to feel like they are paying for something worthwhile that I always get overlooked for promotion, yet even though my numbers aren't great and I should have been let go by now I am kept on because I do everyone's work. It's an environment of slave drivers in the perspective of the good employee. There is much more that is off but this being fixed will solve all the other problems.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11. 2 people found this helpful  

    This was not the best work environment in the world.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Professional  in  Overland Park, KS
    Former Employee - Customer Care Professional in Overland Park, KS

    I worked at UnitedHealth Group full-time for less than a year

    Pros

    If you like to be micromanaged, this is the job for you.

    Cons

    Training is horrible and trainers don't seem to care.

    Advice to ManagementAdvice

    Training materials readily available. Sit in on training classes to see how they are taught.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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