UnitedHealth Group

www.unitedhealthgroup.com

UnitedHealth Group Reviews in Overland Park, KS

Updated January 1, 2015
Updated January 1, 2015
2,251 Reviews
2.9
2,251 Reviews
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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
890 Ratings

Review Highlights

Pros
  • They allow some employees to work from home which is a nice benefit for some (in 270 reviews)

  • Good work life balance if you are in development rather than support projects (in 145 reviews)


Cons
  • Work/life balance can be hard as people are increasingly asked to do more with less (in 98 reviews)

  • This company also does not offer their employees good health insurance (in 89 reviews)

More Highlights

34 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Advocate in Overland Park, KS
    Current Employee - Customer Advocate in Overland Park, KS

    I have been working at UnitedHealth Group

    Pros

    Large Company; Decent Benefits; Time and a half

    Cons

    Hard to get time off; mandatory overtime

    Advice to ManagementAdvice

    More consideration to employees

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Needs major improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacy Advocate in Overland Park, KS
    Current Employee - Pharmacy Advocate in Overland Park, KS

    I have been working at UnitedHealth Group

    Pros

    Lots of voluntary overtime if you like making extra money.

    Cons

    Point based attendance policy that doesn't offer much flexibility.

    Advice to ManagementAdvice

    It is hard to move up when supervisors in the department you are applying for conducts the interviews. This leads to a lot of biased decisions. An hr person or a supervisor from a different department should conduct interviews.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 3 people found this helpful  

    Former Employee, Prior Auth Tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Prior Auth Tech in Overland Park, KS
    Current Employee - Prior Auth Tech in Overland Park, KS

    I have been working at UnitedHealth Group full-time (more than a year)

    Pros

    Steady work...overtime available if needed.

    Cons

    mandatory overtime draining. Metrics driven environment can be annoying. Felt like High school sometimes.

    Advice to ManagementAdvice

    Overworking employees with mandatory overtime will cause them to leave.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    United Healthcare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RN Case Manager in Overland Park, KS
    Current Employee - RN Case Manager in Overland Park, KS

    I have been working at UnitedHealth Group full-time (more than 3 years)

    Pros

    The best things about working here is the team atmosphere. I worke with very talented, intelligent, and nice people. Pay is good as well.

    Cons

    For being an insurance company you'd think they would offer great benefits. Not so much, the benefits are just ok.

    Advice to ManagementAdvice

    Keep up the good work. Don't forget who we are serving and how important their needs are. Also, thanks for being responsive to solid improvement ideas from the rank and file.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 4 people found this helpful  

    It was a good place to work as a pharmacist.....not now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacist in Overland Park, KS
    Current Employee - Pharmacist in Overland Park, KS

    I have been working at UnitedHealth Group full-time (more than 5 years)

    Pros

    The mandatory/voluntary overtime (OT) is a mixed blessing. It can really help, and we all knew about it from the day we were hired, however, mandatory OT can really strain a single family provider.

    Cons

    The company has NO flexibility or compassion for single family providers....I heard it it face to face, several times from supervisors ..."this job is the number one in your life"....."if you can't manage it,
     then quit, we have x2 colleges of Pharmacy within 45 miles, you can be replaced quickly."

    Advice to ManagementAdvice

    Lay off the micro management and the metrics which provide no useful information as to what Pharmacists do. The metrics are faulty, and you base decisions affecting employees lives on such worthless information....Very sad...we are health care professionals......not insurance agents

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    Terrible place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pharmacist in Overland Park, KS
    Former Employee - Pharmacist in Overland Park, KS

    I worked at UnitedHealth Group full-time (more than 3 years)

    Pros

    The amount of PTO is good if you are able to get the time you want off. Good stock plan. Good supervisor, and good coworkers.

    Cons

    Terrible Work-Life balance.
    Leader ship is terrible.
    Lies and more lies.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    OptumRx...It's all about the metrics....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacist in Overland Park, KS
    Current Employee - Pharmacist in Overland Park, KS

    I have been working at UnitedHealth Group full-time (more than 5 years)

    Pros

    Great co-workers, work from home option for certain positions, good PTO accrual rate after 5 years, on site cafeteria

    Cons

    The company used to be the employer of choice for pharmacists in the Kansas City area until 3 years ago when new executive management was brought in. Everything and everyone has since been reduced to a number. A manual tracker has to be used to document all work, and even bathroom breaks, etc. Discussions that aren't work related are not allowed on the processing floor at any time, so it's quite draconian. The main computer system is extremely complex and unstable, so there are constant upgrades and workarounds that seem to only make things worse. Pharmacists are expected to verify more and more scripts per hour, and if you don't meet the goals you are put on a corrective action plan, with your job in jeopardy. There is a lot of mandatory overtime here, which makes a work life balance a challenge. In 3 short years, OptumRx has gone from the employer of choice for pharmacists, to the employer of last resort.

    Advice to ManagementAdvice

    Take the annual employee survey seriously and make changes to where OptumRx once again becomes a place people want to work. You have lost a lot of phenomenal employees over the last 2 years and good people continue to leave. There needs to be a greater effort to create a work life balance for employees, or they will continue to seek employment elsewhere.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Pretty decent job to grow and move around in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Audit Representative Senior in Overland Park, KS
    Current Employee - Audit Representative Senior in Overland Park, KS

    I have been working at UnitedHealth Group full-time (more than 5 years)

    Pros

    Great benefits and many opportunities to grow and move up/on in the company. Team and individual oriented within a few departments.

    Cons

    In my current department, you cannot make up time nor flex your time. In other departments, overtime is not allowed.

    Advice to ManagementAdvice

    Listen and probe questions of your employees. Take action to improve the environment and morale of the working situation.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 6 people found this helpful  

    Horrible Employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor in Overland Park, KS
    Current Employee - Supervisor in Overland Park, KS

    I have been working at UnitedHealth Group full-time (more than 5 years)

    Pros

    It's very close to my house

    Cons

    Senior leadership is all over the place. One of my biggest problem is that everything is always based around vital signs. Well senior leadership is not held accountable for them. Sups are marked off for not "selling" the message to the employees. We were told from our manager that our job is to sell that there are great benefits and pay and what a great place it is to work. It's crazy and unfair to lie to your staff!

    Advice to ManagementAdvice

    Bring in all new management. The place it ruined and they have fired all the good senior management or fired leadership if you have an opinion.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Customer Service Representative in Overland Park, KS
    Current Employee - Customer Service Representative in Overland Park, KS

    I have been working at UnitedHealth Group full-time (more than a year)

    Pros

    Great pay and good benefits compared to all other call centers.

    Cons

    Its know what you know, its who you know.

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