UnitedHealth Group Reviews

Updated January 15, 2015
29 reviews filtered by
  • Phoenix, AZ
  • Any Job Title
3.0
29 Reviews
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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
965 Ratings

29 Employee Reviews

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  1. 9 people found this helpful

    Results driven

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Nurse in Phoenix, AZ
    Current Employee - Nurse in Phoenix, AZ

    I have been working at UnitedHealth Group

    Pros

    The abilities to branch out within same corporate umbrella . The stock purchase , 401 K, competitive wages

    Cons

    The bureaucracy, being innovative is a good headliner but not much practice. Cooperate environment when subdinates quickly learn not to "question the way things have always been done " poor work life balance , stretching human capital, along with shortcuts to make the bottom line may back fire

    Advice to ManagementAdvice

    Take some time to pay attention to what your employees write about in vital signs....they want to be successful but lack the support .

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. Plenty of opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intake Coordinator in Phoenix, AZ
    Former Employee - Intake Coordinator in Phoenix, AZ

    I worked at UnitedHealth Group

    Pros

    Good salary with opportunity to moves within the company. Rewarded for meeting company targets.

    Cons

    Stressful environment starting salaries are very low. Health care benefits are not good, high deductibles etc.

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 8 people found this helpful

    Great intentions, Poor Execution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager in Phoenix, AZ
    Current Employee - Senior Project Manager in Phoenix, AZ

    I have been working at UnitedHealth Group full-time (more than 3 years)

    Pros

    Ability to work from home, flexible hours. You are surrounded by highly intelligent people working at break-neck speeds.

    Cons

    I've been "reorged" to 5 different teams within the past 2 years. I can't help but feel like the leadership is in a perpetual loop of changing something without thinking about the implications and then having to change it again because it wasn't thought through.

    Advice to ManagementAdvice

    Tactical and strategic decisions go hand-in-hand. Think about both long and short term impacts before you act.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful

    Excellent company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Phoenix, AZ
    Former Employee - Director in Phoenix, AZ

    I worked at UnitedHealth Group full-time (more than 8 years)

    Pros

    Leadership. Vision for the future.

    Cons

    Work-life balance was a consistent struggle due to challenges with layoffs due to overall economy.

    Advice to ManagementAdvice

    Recognition of value of staff.

    Recommends
    Positive Outlook
    No opinion of CEO
  6. 1 person found this helpful

    intake coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intake Coordinator in Phoenix, AZ
    Current Employee - Intake Coordinator in Phoenix, AZ

    I have been working at UnitedHealth Group full-time (more than a year)

    Pros

    low stress job, they have a Gym at facility and Nur practioners at facility to make life easier

    Cons

    once inside the M&R call center in phoenix it becomes a who do you know and favoritism for advancement. Any suggestions you make to help improve process are rejected even though they say they are open to feed and want suggessions. they use many excuses with little effort to change.

    Advice to ManagementAdvice

    Inspect what you expect.

    Doesn't Recommend
    Neutral Outlook
  7. 4 people found this helpful

    A company that only cares about the bottom line, not their employees, nor customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Processor in Phoenix, AZ
    Current Employee - Claims Processor in Phoenix, AZ

    I have been working at UnitedHealth Group full-time (more than 3 years)

    Pros

    Some of the positions allow you to work from home.

    Cons

    No employee appreciation, micro-managers, expected to work overtime all the time, they hire from outside the company for all upper management positions.

    Advice to ManagementAdvice

    Treat your employees like human beings.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. Not a bad place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Claims Adjuster in Phoenix, AZ
    Former Employee - Medical Claims Adjuster in Phoenix, AZ

    I worked at UnitedHealth Group full-time (more than 5 years)

    Pros

    The best part was how easy it was to move up the ladder a bit at first. Also, being able to work from home was nice.

    Cons

    The pay and the benefits package did not seem very good. When it costs over $600 to insure a family of 4, just in premiums, that is a little excessive.

    Advice to ManagementAdvice

    I hope that the benefits package and compensation have improved.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 4 people found this helpful

    Working at United Healthcare is very much like I would imagine assembly line work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RN Case Manager in Phoenix, AZ
    Current Employee - RN Case Manager in Phoenix, AZ

    I have been working at UnitedHealth Group full-time (more than a year)

    Pros

    The stability of the company is a plus, wages are good, the telecommuting is a very big plus. The staff are great to work with and most of the managers are there to help you.

    Cons

    Upper management is not real open to ideas. There is disconnect between the company values and the reality.

    Advice to ManagementAdvice

    Consider sitting with staff to understand what their job is or as a reminder if it is something you have done in the past. This will allow focus to be placed on what could benefit work flow and increase productivity. And stop selling the business concept to nurses we will never put business before caring for people.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 2 people found this helpful

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ

    I worked at UnitedHealth Group full-time (more than 5 years)

    Pros

    I don’t have any too many great things to say about UHG, my opinion being the largest health care Company. I think they should find better ways to look after their employees and Insured, because that’s who helps this company. : (

    Cons

    Especially for APIPA, AZ unorganized their CS dept. wheel snack carts all day long and manager is playing either his floor golf or WII with his favorite Supervisors and CS agents. While calls are backed up, claims don’t get paid due to most agents are not well train or don’t have enough time. Calls are transfer because they don’t know who can answer the customer’s questions currently? Sorry but that’s the true.

    Advice to ManagementAdvice

    You can never say anything bad about Management or Supervisors but they have their favorites and they already know who is going to get the next position that opens up. And if you know how to kiss those feet or lower yourself, it’s all yours. That’s how the world turns, in most cases. Not always some of us have to work very hard to get there, it just a few more years. : ) Love my life. Health insurance deductible is very high outrages for their employees. For School they can"t start paying for your school until after 1 yr. of service, ect.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. Claims Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Specialist in Phoenix, AZ
    Current Employee - Claims Specialist in Phoenix, AZ

    I have been working at UnitedHealth Group full-time (more than 8 years)

    Pros

    Great flexibility for working parents.

    Cons

    Have nothing bad to say about this company, great workplace.

    No opinion of CEO

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