UnitedHealth Group

  www.unitedhealthgroup.com
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UnitedHealth Group Reviews in Phoenix, AZ

Updated August 17, 2014
Updated August 17, 2014
1,942 Reviews

2.9
1,942 Reviews
Rating Trends

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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
787 Ratings

Review Highlights

Pros
  • They allow some employees to work from home which is a nice benefit for some (in 231 reviews)

  • This company does strive for work/life balance with it's employees (in 121 reviews)


Cons
  • Work/life balance can be hard as people are increasingly asked to do more with less (in 79 reviews)

  • This company also does not offer their employees good health insurance (in 77 reviews)

More Highlights

25 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Not a bad place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Claims Adjuster  in  Phoenix, AZ
    Former Employee - Medical Claims Adjuster in Phoenix, AZ

    Pros

    The best part was how easy it was to move up the ladder a bit at first. Also, being able to work from home was nice.

    Cons

    The pay and the benefits package did not seem very good. When it costs over $600 to insure a family of 4, just in premiums, that is a little excessive.

    Advice to ManagementAdvice

    I hope that the benefits package and compensation have improved.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    intake coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Intake Coordinator  in  Phoenix, AZ
    Current Employee - Intake Coordinator in Phoenix, AZ

    Pros

    low stress job, they have a Gym at facility and Nur practioners at facility to make life easier

    Cons

    once inside the M&R call center in phoenix it becomes a who do you know and favoritism for advancement. Any suggestions you make to help improve process are rejected even though they say they are open to feed and want suggessions. they use many excuses with little effort to change.

    Advice to ManagementAdvice

    Inspect what you expect.

    Doesn't Recommend
    Neutral Outlook
  3. 1 person found this helpful  

    A company that only cares about the bottom line, not their employees, nor customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Processor  in  Phoenix, AZ
    Current Employee - Claims Processor in Phoenix, AZ

    Pros

    Some of the positions allow you to work from home.

    Cons

    No employee appreciation, micro-managers, expected to work overtime all the time, they hire from outside the company for all upper management positions.

    Advice to ManagementAdvice

    Treat your employees like human beings.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ

    Pros

    I don’t have any too many great things to say about UHG, my opinion being the largest health care Company. I think they should find better ways to look after their employees and Insured, because that’s who helps this company. : (

    Cons

    Especially for APIPA, AZ unorganized their CS dept. wheel snack carts all day long and manager is playing either his floor golf or WII with his favorite Supervisors and CS agents. While calls are backed up, claims don’t get paid due to most agents are not well train or don’t have enough time. Calls are transfer because they don’t know who can answer the customer’s questions currently? Sorry but that’s the true.

    Advice to ManagementAdvice

    You can never say anything bad about Management or Supervisors but they have their favorites and they already know who is going to get the next position that opens up. And if you know how to kiss those feet or lower yourself, it’s all yours. That’s how the world turns, in most cases. Not always some of us have to work very hard to get there, it just a few more years. : ) Love my life. Health insurance deductible is very high outrages for their employees. For School they can"t start paying for your school until after 1 yr. of service, ect.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 4 people found this helpful  

    Working at United Healthcare is very much like I would imagine assembly line work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RN Case Manager  in  Phoenix, AZ
    Current Employee - RN Case Manager in Phoenix, AZ

    Pros

    The stability of the company is a plus, wages are good, the telecommuting is a very big plus. The staff are great to work with and most of the managers are there to help you.

    Cons

    Upper management is not real open to ideas. There is disconnect between the company values and the reality.

    Advice to ManagementAdvice

    Consider sitting with staff to understand what their job is or as a reminder if it is something you have done in the past. This will allow focus to be placed on what could benefit work flow and increase productivity. And stop selling the business concept to nurses we will never put business before caring for people.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Claims Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Specialist  in  Phoenix, AZ
    Current Employee - Claims Specialist in Phoenix, AZ

    Pros

    Great flexibility for working parents.

    Cons

    Have nothing bad to say about this company, great workplace.

    No opinion of CEO
  8.  

    Decent company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - medical claims adjustor  in  Phoenix, AZ
    Former Employee - medical claims adjustor in Phoenix, AZ

    Pros

    Good chance for advancement. Wage was comparable to similar positions in the area.

    Cons

    Cost of insurance was higher for employees than most other insurance companies and the coverage was worse.

    Neutral Outlook
    No opinion of CEO
  9.  

    Behavioral Healthcare Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Healthcare Manager  in  Phoenix, AZ
    Current Employee - Healthcare Manager in Phoenix, AZ

    Pros

    Established company
    Good pay
    Good benefits
    Opportunities for advancement
    Opportunity to learn about the insurance business and to hone your skills
    Some good mentors

    Cons

    Working in cubicles
    Overtime
    This is a start up program, and morale is pretty low. Things change on a daily basis, little training for your position.

    Advice to ManagementAdvice

    Create offices for positions which require some privacy

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Worst company I ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Prior Authorization Coordinator  in  Phoenix, AZ
    Former Employee - Prior Authorization Coordinator in Phoenix, AZ

    Pros

    - Adequate Pay
    - (I have no other pros but Glassdoor requires at least 5 words)

    Cons

    - No Work/Life Balance (Our department that handles TRICARE works 65 hours a week mandatory)
    - Horrendous Management - They put out fires every day and offer no real solution to a problem, they just re-visit it once it explodes again
    - Lack of any real management - Our "Director" doesn't know how to use Excel or Word...

    Advice to ManagementAdvice

    Give up the TRICARE contract, you are ruining your reputation and the lives of our service members.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Horrible people, horrible, company and horrible benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Health Coach RN  in  Phoenix, AZ
    Former Employee - Health Coach RN in Phoenix, AZ

    Pros

    Got the inside look at a big insurance and the mess that it is. Had a gym in side the complex with showers. A cafeteria with okay food.

    Cons

    My boss was a young egotistical and controlling little you know who. She had absolutely no leadership skills and no technical skills. This company has the worst benefits and worst pay out of any for-profit insurance company. Everything was micromanaged and you felt as though you were in boot camp every single day regardless of whether you were working from home or at the office. The time you took breaks and lunches was closely monitored and you better hope you don't get up to use the bathroom, because they would ask where you were. It was very depressing working there and seeing the gross perversion that is the for-profit insurance industry in this country. Team moral was always low and managers used employees to spy on their team mates.

    Advice to ManagementAdvice

    You are not curing cancer so drop the large egos.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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