UnitedHealth Group Reviews

Updated July 21, 2015
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2.6
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Recommend to a friend
Approve of CEO
UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
12 Ratings

Pros
  • Ability to work from home (at discretion of manager) (in 270 reviews)

  • work-life balance (as long as you're not in finance) (in 145 reviews)

Cons
  • Work/life balance is laughably nonexistent (in 98 reviews)

  • which is hysterical considering we are a health insurance company (in 89 reviews)

More Pros and Cons

51 Employee Reviews

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  1. Helpful (2)

    Claims Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ

    I worked at UnitedHealth Group full-time (More than a year)

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    10 week training class prepares you for some of the work you will encounter. PTO was nice and available.

    Cons

    Management is non-supportive of the workers and they practice favoritism. Supervisors are on the Dark Side. Health Benefits for employees are expensive and deductibles are high.

    Advice to Management

    Hire Supervisors who are qualified to actually support the workers and team.


  2. Helpful (1)

    Clinical Administrative Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinical Research Coordinator in Phoenix, AZ
    Former Employee - Clinical Research Coordinator in Phoenix, AZ

    I worked at UnitedHealth Group

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    In house Gym, Great co-worker

    Cons

    I was first hired on to do Cancer Resource Services, talking to providers, setting up clinical trials for patients and directing them to the nearest Cancer Resource Center. In the 2nd year I was changed over along with most on my team to a call center type job of trying to enroll pregnant women into an optional program which was a medicaid program. It was a disaster and when contacting HR about the unfairness of it they did nothing. Oh and maybe give someone more than a 16 cent raise to maybe keep people.

    Advice to Management

    Actually get in managers who have some form of higher education. I had more degrees then all of my managers combined


  3. Helpful (1)

    Ok not great

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Technician in Phoenix, AZ
    Current Employee - Pharmacy Technician in Phoenix, AZ

    I have been working at UnitedHealth Group

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Good pay other than that nothing

    Cons

    Not much to say here

    Advice to Management

    None


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (5)

    Optum

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President Product in Phoenix, AZ
    Current Employee - Vice President Product in Phoenix, AZ

    I have been working at UnitedHealth Group full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    opportunities for learning, challenging, fast-paced, innovative products, ability to work from home, flexible work arrangements, good salary, solid health benefits, employee stock purchase plan; emphasis on mission, vision and values.

    Cons

    lots of layoffs, difficult to break into the Minnesota-based teams and MN based thinking if you are not in MN; not eligible for office until grade 31 (SVP) -- anyone not grade 31 or above must request an exception to be given office vs cubicle; constant uncertainty of job security; political relationships seem to undermine strong performers

    Advice to Management

    Provide more support for employees who have demonstrated solid performance and raise ethics concerns about managers rather than requiring HC to side with the manager.


  6. Helpful (1)

    Claims Processor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Employee in Phoenix, AZ
    Former Employee - Former Employee in Phoenix, AZ

    I worked at UnitedHealth Group full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Option to work from home

    Cons

    Excessive Business Required OT for 5 YRS with less than 2 months total with out OT during that time. Having to put in for vacations 1 yr in advance in a lottery hopping you get approvedpromotional opportunity only for friends of friends because they are the "better fit"

    Advice to Management

    Better training. Better way to treat all employees even the WAH they get left out and ignored treated like second class citizens.


  7. Helpful (1)

    Clinical Administrative Coordinator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinical Administrative Coordinator in Phoenix, AZ
    Former Employee - Clinical Administrative Coordinator in Phoenix, AZ

    I worked at UnitedHealth Group full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Steady hours, overtime rarely required, friendly co-workers and managers, drinks and food allowed at work station, allowed to decorate your work station.

    Cons

    Frequent changes to standard operating procedures, miscommunication between various internal departments regarding duties and responsibilities.

    Advice to Management

    Create clear instructions on what employees should be doing and how to handle various situations.


  8. Helpful (1)

    Good pay but job sucks

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Health Advisor in Phoenix, AZ
    Former Employee - Licensed Health Advisor in Phoenix, AZ

    I worked at UnitedHealth Group full-time (Less than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    $17 an hour with benefits after 90 days

    Cons

    Calls after calls. Breaks are counted to the last second, Don't be late..


  9. Would Recommend

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Phoenix, AZ
    Current Employee - Senior Business Analyst in Phoenix, AZ

    I have been working at UnitedHealth Group full-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Work/life balance, tuition reimbursement, career development

    Cons

    Tons of red tape, mostly because of the company's size


  10. Helpful (4)

    Team Lead, Disease Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Phoenix, AZ
    Former Employee - Team Lead in Phoenix, AZ

    I worked at UnitedHealth Group (More than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Global organization with a vast amount of varied opportunities for a registered nurse.

    Cons

    The commercial side of case management has a structure that is reminiscent of any call center, in any environment. There is a feeling of being a telemarketer rather than a clinical trained registered nurse.

    Advice to Management

    If the business plan involves treating clinically trained staff like car salesman then, incentivize the front line staff like one would be compensated in a sales environment.


  11. Avoid this company!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Phoenix, AZ
    Former Employee - Customer Service Representative in Phoenix, AZ

    I worked at UnitedHealth Group

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Only pro I found about working here is the weekly pay.

    Cons

    Extremely unprofessional, very low work/ethical standards, will hire anybody that is able to pass a drug test, management is extremely unreliable and unorganized, business/policy procedures constantly changing (weekly).

    Advice to Management

    Get it together.



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