UnitedHealth Group Reviews

Updated March 29, 2015
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3.0
2,419 Reviews
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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
966 Ratings

Pros
  • They allow some employees to work from home which is a nice benefit for some (in 270 reviews)

  • Good work life balance if you are in development rather than support projects (in 145 reviews)

Cons
  • Work/life balance can be hard as people are increasingly asked to do more with less (in 98 reviews)

  • This company also does not offer their employees good health insurance (in 89 reviews)

More Pros and Cons

Employee Reviews

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  1. 62 people found this helpful

    In chaos lies job security...if you can deal with it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager in Minneapolis, MN
    Current Employee - Senior Project Manager in Minneapolis, MN

    I have been working at UnitedHealth Group full-time (more than 5 years)

    Pros

    Definitely the big kid on the block - which has pros and cons. Rapid growth through M&A in the last decade. Economies of scale are offset by integration challenges. Still - tons of opportunity here.

    Cons

    Benefits are awesome as long as you don't need them. Worst benefit package of any major matrix org I've been employed by. It's a slap in the face because their salaries are on the low side on top of it. Retention is a constant problem and it's not hard to understand why.

    Advice to ManagementAdvice

    If you want good people to work their hearts out in this type of high-demand, high-stress environment - our compensation, benefits, and career development need to exist for real - not just in HR recruiting documents. There needs to be a much bigger carrot here. When the SEC filings are released every year and the world sees what UHG pays the CEO and upper management, they sucker-punch the rest of us who work harder than ever and in return are fed BS about how our division lost money. 1.8% annual pay increase isn't even covering the increases in benefits premiums we have to pay - and not touching the increases in out of pocket costs for those who aren't in perfect health. Walk the walk - that's my advice

    Neutral Outlook
    Disapproves of CEO
  2. 42 people found this helpful

    Nice place to work if you can stomach the ethics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Director in Minnetonka, MN
    Former Employee - Associate Director in Minnetonka, MN

    I worked at UnitedHealth Group full-time (more than 3 years)

    Pros

    I'm a bit torn on which way this review should go. I had a lot of positive of experiences at UnitedHealth and was offered a lot of opportunities including merit based promotions. In my division at least, we looked internally for talent and promoted within. Work life balance was respected quite a bit as well. There were definitely 60+ hour weeks, but to offset that, it was not an issue to run out in the middle of the day for a school event or what not. Pay and benefits were on the average to slightly above side of things for the Minneapolis area. I also worked with a very talented group of people which is not always the norm at previous companies.

    Cons

    My main issue with UnitedHealth was their willingness to use someone up until they're done and toss them out. As a manager/director I went through a couple rounds of layoffs which seemed to be a good way to get rid of the squeaky wheel, not necessarily dead weight. Towards the end of my tenure I became that squeaky wheel because of the unethical work I saw going on and it was obvious I was on the way out.

    Advice to ManagementAdvice

    I am not sure I am qualified to offer much advice to a juggernaut that is rolling along in the market. I would just encourage them to not just talk about a positive culture, but make sure it's happening.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3. 5 people found this helpful

    Your job will be what you make of it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Assistant in Eden Prairie, MN
    Current Employee - Administrative Assistant in Eden Prairie, MN

    I have been working at UnitedHealth Group full-time (more than a year)

    Pros

    I work for the Optum division of UHG and I love my job. I really do. I look forward to going to work, seeing my coworkers and feeling like I'm contributing to a greater good, bettering healthcare for people. They offer generous PTO, we're able to work from home (not all the time but it's pretty flexible), the culture feels fresh and motivated. Leadership with an organization of this size is often hit or miss but I feel like we've got a pretty good thing going. I work for 3 VP's and their teams, it's never boring! I tell my friends, I've never worked with a group of such young, innovative people. It's exciting and you feel like you're a part of something bigger.

    Cons

    Disappointing raises, 3 months after the cost of health insurance premiums rose, we received our raises for the year... it worked out to bringing home $2 more per pay period than I was making last year. Yay!!

    Advice to ManagementAdvice

    Less focus on Wall Street/Shareholders, More focus on what we're doing for our members; Compensation that equals out to more than what employees brought home the year before.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 19 people found this helpful

    Top-down management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN

    I have been working at UnitedHealth Group full-time (more than 5 years)

    Pros

    The huge pro is that the company has so many work-at-home employees. It's easy to overlook a lot of problems when there is no commute required. The people at United for the most part are good people, just wanting to do their jobs to the best of their ability and to take care of the members. Most of the people genuinely have their hearts in the right place. There are opportunities within the company, simply because it's so huge.

    Cons

    The company has changed so much in the last 5 years. It has gone to a much more top-down management style. The movement to nationalize every process has disrupted what was a smoothly running process and has created so much uncertainty and insecurity among the staff. The company has adopted an increasingly impersonal and unapproachable management style, going through meaningless displays of "communication" with employees, when everyone knows that to speak up is to be the next target. Yes, they want employee input--as long as that input is agreement with whatever already has been decided by upper management. Those who are ambitions can go far with UHG, but often promotions appear to be based on ability and willingness to play the game rather than on knowledge and ability.

    Advice to ManagementAdvice

    You employ many highly educated and dedicated people, many of whom have good ideas about what will and will not work in local markets, but the current management approach squelches those ideas. Treat employees with respect; that currently is lacking. And don't think for a minute that we can't all see right through those smoke screens you present.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. They really take care of their employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group

    Pros

    Benefits
    Headquarters in MN is very impressive
    People stay at the company for a long time

    Cons

    Be prepared to work a lot
    Long hours

    Advice to ManagementAdvice

    Make sure your support team is being taken care of, too

    Recommends
    Positive Outlook
  7. What you make of it. (Optum)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in New York, NY
    Current Employee - Consultant in New York, NY

    I have been working at UnitedHealth Group full-time (more than 5 years)

    Pros

    28 days PTO, ESSP, 401K, exposure to an interesting variety of work (If you pursue it), career development opportunities, day-to-day autonomy, resources that come with working for a huge organization, stability, valuable experience.

    Cons

    compensation, some of the people, resource management, employee retention, promotions based on tenure not merit, Limited fast growth opportunities.

    Advice to ManagementAdvice

    Focus more on employees.

    Enable faster movement within the organization to align employee goals with roles.

    Raise pay to improve employee quality and retention.

    Promotions should be based on merit not tenure.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful

    Great people! Everyone was nice and willing to help. Great employee engagement and opportunities to advance.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Hartford, CT
    Current Employee - Project Manager in Hartford, CT

    I have been working at UnitedHealth Group

    Pros

    You will enjoy working for United because you feel like part of the solution. They seek employee feedback and they act upon it.

    Cons

    Just ok pay and healthcare benefits are not good. You do not want to work there if UHC is your only health insurance option and you or anyone in you family has a serious/chronic illness.

    Advice to ManagementAdvice

    Address the lack health insurance options and invest on the heath of your employees and their families. Encourage professional strength and courage.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 2 people found this helpful

    Neutral at best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in San Diego, CA
    Former Employee - Customer Service Representative in San Diego, CA

    I worked at UnitedHealth Group

    Pros

    Nice facility. That's about all I can say.

    Cons

    Didn't feel like there was any opportunity for growth what-so-ever. Before being hired, they established a bond with the "starters" and anyone else hired after that was basically excluded.

    Advice to ManagementAdvice

    Working environments should be a team

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful

    Great organization however management needs a major overhaul.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Communications Manager in New York, NY
    Former Employee - Marketing Communications Manager in New York, NY

    I worked at UnitedHealth Group full-time (more than 3 years)

    Pros

    They are very community-centric and offer a wonderful opportunity to grow and lead. The company has a very flexible work structure and you can work independently to achieve company goals and objectives.

    Cons

    Management needs a major overhaul. The organization does not provide adequate employee training and experiences. The systems are products are very much mis-aligned and you may not even know the person sitting across from you.

    Advice to ManagementAdvice

    Provide a growth plan for employees and better teamwork and collaboration, ownership responsibilities over project leads and a holistic work environment.

    Recommends
    Positive Outlook
    Approves of CEO
  11. Great Place to Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at UnitedHealth Group

    Pros

    The growth opportunities are boundless due to the nature of the learning institute. With approval from your manager you are truly able to expand on your career while working everyday. Great flexibility as it is such a large company, the potential to work from home, to work anywhere in the world is truly amazing

    Cons

    There are politics as is the case anywhere you go. I worked in a government program so there was a lack of infrastructure when being driven by the state

    Advice to ManagementAdvice

    Know your staff and appreciate their strengths and weakness. Stay true to the United Culture. It is a good one.

    Recommends
    Positive Outlook
    Approves of CEO

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