UnitedHealth Group

  www.unitedhealthgroup.com
  www.unitedhealthgroup.com

UnitedHealth Group Reviews

Updated November 22, 2014
Updated November 22, 2014
2,127 Reviews
2.9
2,127 Reviews
Rating Trends

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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
843 Ratings

Review Highlights

Pros
  • They allow some employees to work from home which is a nice benefit for some (in 265 reviews)

  • Good work life balance if you are in development rather than support projects (in 142 reviews)


Cons
  • Work/life balance can be hard as people are increasingly asked to do more with less (in 97 reviews)

  • This company also does not offer their employees good health insurance (in 85 reviews)

More Highlights

Employee Reviews

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  1. 16 people found this helpful  

    Unhealthy internal culture. Good benefits package. Average salary.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management and Clinical/Professional in Houston, TX
    Former Employee - Management and Clinical/Professional in Houston, TX

    I worked at UnitedHealth Group full-time (more than 8 years)

    Pros

    Good stock and 401k.
    Good vacation time and accrual for longevity of employ.
    Allows for promotion into other insurance companies that offer career promise.

    Cons

    Extremely unhealthy internal culture upheld by lower/middle management.
    Promotions are strictly political, not merit driven, at lower/middle levels.
    Many departments highly understaffed at service / entry levels.
    Raises are not competitive.

    Advice to ManagementAdvice

    Turn-over rates in departments often suggest poor management. Clean house.
    Multiple choice PC training tool does not equate effective manager/supervisor training.
    Appropriate staffing and good managers will likely improve culture and reduce turn-over.

    Doesn't Recommend
    Negative Outlook
  2. 10 people found this helpful  

    A Challenging - Aggravation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Advocate
    Current Employee - Customer Service Advocate

    I have been working at UnitedHealth Group full-time (less than an year)

    Pros

    Great company as far as how they treat their employees. Very positive and they want you to advance and they provide
    opportunities to improve your skills. Good starting salary

    Cons

    The database software they use is an Oracle software= they call it IRIS . It truly sucks for taking prescription orders and all that it involves. Absolutely designed by an idiot. Too cumbersome and tedious to work with. Everyone there hates, it causes 30 percent or more of the agent's frustration and aggravation. The rest of the frustration is a poorly designed and overly redundant process. You have to work feverishly to do 10,000 things for taking one order for prescription and to give the order status it's like playing hide n go seek for the final and correct status. The poor customer has to stay on the phone for 30 - 60 min when there is a moderate problem to resolve. One customer - a young person -said the Optumrx web site is a pain to just set up your username and password. Every username he put in the system rejected it. He got tired or trying. This is over security - you can't even sign up. They need to pay $16.00 per hour for the sheer aggravation of the job mechanics. Customers call in upset and agents and pharmacist poorly notate the account - so it is a challenge to give a logical progression of what happened to the order. You have to look high and low and around the block for answers and then if you can't find the info - they want you to read training modules and bulletins- all the while the customer is on the phone waiting for a status on their order. If you still can't find it you can call someone to assist you. It's like the agent have to ride a broken bike to do the job. Ridiculous - but it's a job. Even our trainer and trainer assistant said they were in part motivated to become trainers because they wanted to GET OFF THE PHONES. For a insurance company they need to invest money in not fixing the broken system but redesign it with professional and non experience testers to have a better system. Optumrx does not have a state of the art system nor a 6 sigma work process. Most days can be very overwhelming trying to dodge the bullets.

    Doesn't Recommend
  3. 8 people found this helpful  

    United Healthcare is less concerned about their employees and more concerned about profits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor
    Current Employee - Supervisor

    I have been working at UnitedHealth Group full-time (more than 8 years)

    Pros

    Growing company (leading health insurance in U.S.), matching 401k, decent PTO after a few years, many departments/opportunities to pick from.

    Cons

    Low percentage yearly raises, declining health insurance benefits for employees (ironically), declining money spent on employees despite enormous company growth/profit.

    Advice to ManagementAdvice

    Start spending more on your valuable employees or you will lose them to other companies that will invest more in them.

    No opinion of CEO
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  5. 5 people found this helpful  

    All about profits not about people

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group

    Pros

    Huge company, stability, very nice working environment, stock purchase plan, healthy focus

    Cons

    Not enough staff, benefits are not good..HSA is only option, all about how to get $1 more dollar out of everything at cost of losing people to exhaustion.

    Advice to ManagementAdvice

    Take care of the people better....take a 1 percentage hit of profit to help people to work hard but not be so overloaded they become unhealthy. Too much greed...seems like it is never enough for the executives. I'm all about pushing for results but it is taken to a whole new level at United. At what cost?!

  6. 2 people found this helpful  

    UHG - OPTUMRX Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Representative in Carlsbad, CA
    Current Employee - Senior Customer Service Representative in Carlsbad, CA

    I have been working at UnitedHealth Group full-time (more than 3 years)

    Pros

    Diversity of function, assignments. Customer Service, Prior Authorization, Pharmacy Technician, Pharmacists. There are also many opportunities for Specialty Team members. Great atmosphere and good training!

    Cons

    Utilizes UHG offsite recruiters for all positions. This hinders the opportunity for top performers who have developed specific skills and relationships from always being considered for promotions.

    Advice to ManagementAdvice

    Redesign the INTERNAL Hiring / promotion system to allow INTERNAL candidates to bypass the external recruitment services.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 5 people found this helpful  

    IF I HAD IT TO DO OVER?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Clinical Administrative Coordinator in Cypress, CA
    Current Employee - Clinical Administrative Coordinator in Cypress, CA

    I have been working at UnitedHealth Group full-time (more than 5 years)

    Pros

    Great Co-Workers - pay is ok - sometimes doesn't feel lie much of a team (But has improved
    Horrible Medical Benefits

    Cons

    People promoted are the wrong people to promote
    Too much dictatorship with mgmt.
    Very much a you vs. them environment
    Management is very out of touch with the member and those who deal with them on the front line

    Advice to ManagementAdvice

    Pay attention to the turn over rates
    Be a little less worried about your own bonuses and take care of the employees
    Get in touch with what is really going on

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    They do not call it work because it is fun. It is a job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group full-time

    Pros

    Able to work from home almost immediately.
    Great training. Plenty of time to learn their system.
    Engaged supervisors who really pay attention and are helpful.
    Very structured environment.
    Expectations are well laid out, but high. [90%] This can be met once you get used to it. Working from home makes meeting the compliance easier as there are fewer distractions.
    Massive company, no fear of closure.

    Cons

    The structure can be oppressive if someone is not used to it. [Read: even potty breaks must be accounted for.]
    The 90% expectation needs to be met weekly.
    I never call out or go to work late, but I have to say their time and attendance is one of the toughest I have seen. This is not the place for those who like to mosey in late or call out.
    Poor health insurance. HSA and high deductible.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 4 people found this helpful  

    Case Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - RN Case Manager in Norcross, GA
    Former Employee - RN Case Manager in Norcross, GA

    I worked at UnitedHealth Group full-time (more than 5 years)

    Pros

    Great supervisors who were interested in your well being. Great working environment along with working with a great group of office and clinical staff. Good benefits.

    Cons

    Job is not stable-was laid off three times in 5 years. Average salary with small annual increases. Heavy work load with high productivity requirements.

    Advice to ManagementAdvice

    Listen to suggestions made by staff. Re-evaluate high call limits based on the needs of the consumers.

    No opinion of CEO
  10. 3 people found this helpful  

    Former Employee, Prior Auth Tech

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Prior Auth Tech in Overland Park, KS
    Current Employee - Prior Auth Tech in Overland Park, KS

    I have been working at UnitedHealth Group full-time (more than an year)

    Pros

    Steady work...overtime available if needed.

    Cons

    mandatory overtime draining. Metrics driven environment can be annoying. Felt like High school sometimes.

    Advice to ManagementAdvice

    Overworking employees with mandatory overtime will cause them to leave.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Opportunity for advancement however life/.work balance is skewed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management in Roanoke, VA
    Former Employee - Management in Roanoke, VA

    I worked at UnitedHealth Group full-time (more than 5 years)

    Pros

    If you are a person who is numbers-driven & enjoys improving based on company generated stats, you can do very well here. There is ample opportunity for advancement and pay scale & benefits are good.

    Cons

    Individual strengths are not seen or acknowledged when they counter the required & stated metrics of the job. For instance, a phone center rep who takes the extra time to completely resolve the customer's is docked because handle time is excessive. This agent has excellent quality on calls but doesn't end calls until the customer is satisfied & issue resolved. There's something wrong with that and management refuses to see it.

    Recommends
    Neutral Outlook
    No opinion of CEO

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