UnitedHealth Group

  www.unitedhealthgroup.com
  www.unitedhealthgroup.com

UnitedHealth Group Reviews

Updated December 16, 2014
Updated December 16, 2014
2,162 Reviews
2.9
2,162 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
858 Ratings

Review Highlights

Pros
  • They allow some employees to work from home which is a nice benefit for some (in 270 reviews)

  • Good work life balance if you are in development rather than support projects (in 145 reviews)


Cons
  • Work/life balance can be hard as people are increasingly asked to do more with less (in 98 reviews)

  • This company also does not offer their employees good health insurance (in 89 reviews)

More Highlights

Employee Reviews

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  1. 25 people found this helpful  

    Unhealthy internal culture. Good benefits package. Average salary.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management and Clinical/Professional in Houston, TX
    Former Employee - Management and Clinical/Professional in Houston, TX

    I worked at UnitedHealth Group full-time (more than 8 years)

    Pros

    Good stock and 401k.
    Good vacation time and accrual for longevity of employ.
    Allows for promotion into other insurance companies that offer career promise.

    Cons

    Extremely unhealthy internal culture upheld by lower/middle management.
    Promotions are strictly political, not merit driven, at lower/middle levels.
    Many departments highly understaffed at service / entry levels.
    Raises are not competitive.

    Advice to ManagementAdvice

    Turn-over rates in departments often suggest poor management. Clean house.
    Multiple choice PC training tool does not equate effective manager/supervisor training.
    Appropriate staffing and good managers will likely improve culture and reduce turn-over.

    Doesn't Recommend
    Negative Outlook
  2. 5 people found this helpful  

    UHG - OPTUMRX Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Customer Service Representative in Carlsbad, CA
    Current Employee - Senior Customer Service Representative in Carlsbad, CA

    I have been working at UnitedHealth Group full-time (more than 3 years)

    Pros

    Diversity of function, assignments. Customer Service, Prior Authorization, Pharmacy Technician, Pharmacists. There are also many opportunities for Specialty Team members. Great atmosphere and good training!

    Cons

    Utilizes UHG offsite recruiters for all positions. This hinders the opportunity for top performers who have developed specific skills and relationships from always being considered for promotions.

    Advice to ManagementAdvice

    Redesign the INTERNAL Hiring / promotion system to allow INTERNAL candidates to bypass the external recruitment services.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Pleasant experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Underwriter in Lawrenceville, IL
    Former Employee - Senior Underwriter in Lawrenceville, IL

    I worked at UnitedHealth Group full-time (more than 10 years)

    Pros

    Good pay and working conditions.

    Cons

    High productivity demands and excessive auditing.

    Advice to ManagementAdvice

    Talk less about making quality the focus and actually do it.

    Recommends
    Neutral Outlook
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  5.  

    A great place to learn about health insurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Customer Care Professional in Saint Louis, MO
    Current Employee - Work At Home Customer Care Professional in Saint Louis, MO

    I have been working at UnitedHealth Group full-time (more than 8 years)

    Pros

    Salary flexible hours willingness to teach new things

    Cons

    Too much for one person to do and achieve metrics

    Advice to ManagementAdvice

    Balance load of work evenly

    Recommends
    Approves of CEO
  6.  

    Great pay & benefits. Poorly managed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Care Coordinator in Knoxville, TN
    Former Employee - Care Coordinator in Knoxville, TN

    I worked at UnitedHealth Group full-time (more than 3 years)

    Pros

    Ample time off. Exceptional pay.

    Cons

    Management is out of touch and lacks respect for the frontline employees.

    Advice to ManagementAdvice

    Learn to appreciate hard-working employees.

    Recommends
    Neutral Outlook
  7.  

    OK place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group

    Pros

    PTO and time off great, work life balance

    Cons

    Red tape and low salary

    Recommends
    Neutral Outlook
  8. 1 person found this helpful  

    I thought I would retire

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group full-time (more than 10 years)

    Pros

    strong leadership
    free parking
    satisfactory benefit package

    Cons

    Everything is about the bottom dollar and sometimes the customers do not get the right kind of service because of cuts.

    Advice to ManagementAdvice

    The corporate values apply to everyone. You want transparency but you keep secrets that effect people's lives. If you let a department know you are closing, the employee have time to post out and prepare if they are going to be unemployed. Integrity- Doing the right thing. You did not do the right thing be me our the people I work with.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Okay company to work for but not long term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Representative in Miami, FL
    Former Employee - Senior Customer Service Representative in Miami, FL

    I worked at UnitedHealth Group full-time (more than 3 years)

    Pros

    Competitive Pay
    Bonuses/Raises based on performance
    The ability to work from home
    They're always training you on something so You learn so much which gives you a better career opportunities with other health insurance companies
    Great PTO

    Cons

    Very horrible health insurance for its employees
    There is no proper leadership at the Miami site.
    No room for advancement
    FMLA hrs are restricted to 480 hrs per year other companies provide their employees with 1250hrs.
    They train you to do so much but offer no pay raises which is why so many people have left to seek opportunities elsewhere.
    (Users)

    Advice to ManagementAdvice

    You all have a lot of development and growing up to do. My supervisor was my sons age. (Let that sink in)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  10.  

    Well run organization, but sometimes too focused on metrics at the expense of customer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group full-time (more than 10 years)

    Pros

    Work from home, opportunity for advancement, diverse work force

    Cons

    Sometimes "metrics" get in the way of the customer experience

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Balance Life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Dallas, TX
    Current Employee - Consultant in Dallas, TX

    I have been working at UnitedHealth Group

    Pros

    Great work/ life balance for those that need a balance.

    Cons

    arbitrary goals and focuses on wrong data

    Advice to ManagementAdvice

    Goals should be based on the person and their territory, not the same goal for everyone.

    Recommends
    Positive Outlook
    Approves of CEO

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