UnitedHealth Group

  www.unitedhealthgroup.com
  www.unitedhealthgroup.com

UnitedHealth Group Reviews

Updated December 17, 2014
Updated December 17, 2014
2,165 Reviews
2.9
2,165 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
859 Ratings

Review Highlights

Pros
  • They allow some employees to work from home which is a nice benefit for some (in 270 reviews)

  • Good work life balance if you are in development rather than support projects (in 145 reviews)


Cons
  • Work/life balance can be hard as people are increasingly asked to do more with less (in 98 reviews)

  • This company also does not offer their employees good health insurance (in 89 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 26 people found this helpful  

    Unhealthy internal culture. Good benefits package. Average salary.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management and Clinical/Professional in Houston, TX
    Former Employee - Management and Clinical/Professional in Houston, TX

    I worked at UnitedHealth Group full-time (more than 8 years)

    Pros

    Good stock and 401k.
    Good vacation time and accrual for longevity of employ.
    Allows for promotion into other insurance companies that offer career promise.

    Cons

    Extremely unhealthy internal culture upheld by lower/middle management.
    Promotions are strictly political, not merit driven, at lower/middle levels.
    Many departments highly understaffed at service / entry levels.
    Raises are not competitive.

    Advice to ManagementAdvice

    Turn-over rates in departments often suggest poor management. Clean house.
    Multiple choice PC training tool does not equate effective manager/supervisor training.
    Appropriate staffing and good managers will likely improve culture and reduce turn-over.

    Doesn't Recommend
    Negative Outlook
  2.  

    Pleasant experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Underwriter in Lawrenceville, IL
    Former Employee - Senior Underwriter in Lawrenceville, IL

    I worked at UnitedHealth Group full-time (more than 10 years)

    Pros

    Good pay and working conditions.

    Cons

    High productivity demands and excessive auditing.

    Advice to ManagementAdvice

    Talk less about making quality the focus and actually do it.

    Recommends
    Neutral Outlook
  3.  

    Ok

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group

    Pros

    Decent pay, easy work. Not really too many positive things I can say about the work or company in general.

    Cons

    It's a call center everything you do is about numbers. How many calls, how long were they? Who really cares if someone doesn't understand their policy benefits or claims, right??

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Customer Service in Raleigh, NC
    Current Employee - Customer Service in Raleigh, NC

    I have been working at UnitedHealth Group full-time (more than 3 years)

    Pros

    Competitive wages, can work from home, chance to learn the health coverage industry, great pto

    Cons

    I can't think of any con's beside the fact that there are no raises for this position, at times they're disorganized

    Advice to ManagementAdvice

    Organization

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Okay company to work for but not long term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Representative in Miami, FL
    Former Employee - Senior Customer Service Representative in Miami, FL

    I worked at UnitedHealth Group full-time (more than 3 years)

    Pros

    Competitive Pay
    Bonuses/Raises based on performance
    The ability to work from home
    They're always training you on something so You learn so much which gives you a better career opportunities with other health insurance companies
    Great PTO

    Cons

    Very horrible health insurance for its employees
    There is no proper leadership at the Miami site.
    No room for advancement
    FMLA hrs are restricted to 480 hrs per year other companies provide their employees with 1250hrs.
    They train you to do so much but offer no pay raises which is why so many people have left to seek opportunities elsewhere.
    (Users)

    Advice to ManagementAdvice

    You all have a lot of development and growing up to do. My supervisor was my sons age. (Let that sink in)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    A great place to learn about health insurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Work At Home Customer Care Professional in Saint Louis, MO
    Current Employee - Work At Home Customer Care Professional in Saint Louis, MO

    I have been working at UnitedHealth Group full-time (more than 8 years)

    Pros

    Salary flexible hours willingness to teach new things

    Cons

    Too much for one person to do and achieve metrics

    Advice to ManagementAdvice

    Balance load of work evenly

    Recommends
    Approves of CEO
  8.  

    Good company to work for in an industry that isn't going away.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Director in Minneapolis, MN
    Current Employee - Senior Director in Minneapolis, MN

    I have been working at UnitedHealth Group full-time (more than 5 years)

    Pros

    Stable company, good work/life balance, decent benefits.

    Cons

    Lots of politics and ambiguity.

    Advice to ManagementAdvice

    Allow more experience from outside the industry. Having healthcare experience really isn't as important as the skill set needed to do the job.

    Recommends
    Positive Outlook
  9.  

    Well run organization, but sometimes too focused on metrics at the expense of customer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group full-time (more than 10 years)

    Pros

    Work from home, opportunity for advancement, diverse work force

    Cons

    Sometimes "metrics" get in the way of the customer experience

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Balance Life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Consultant in Dallas, TX
    Current Employee - Consultant in Dallas, TX

    I have been working at UnitedHealth Group

    Pros

    Great work/ life balance for those that need a balance.

    Cons

    arbitrary goals and focuses on wrong data

    Advice to ManagementAdvice

    Goals should be based on the person and their territory, not the same goal for everyone.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great pay & benefits. Poorly managed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Care Coordinator in Knoxville, TN
    Former Employee - Care Coordinator in Knoxville, TN

    I worked at UnitedHealth Group full-time (more than 3 years)

    Pros

    Ample time off. Exceptional pay.

    Cons

    Management is out of touch and lacks respect for the frontline employees.

    Advice to ManagementAdvice

    Learn to appreciate hard-working employees.

    Recommends
    Neutral Outlook

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