UnitedHealth Group Reviews

Updated July 1, 2015
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2.9
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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
1,025 Ratings

Pros
  • Ability to work from home (at discretion of manager) (in 270 reviews)

  • work-life balance (as long as you're not in finance) (in 145 reviews)

Cons
  • Work/life balance is laughably nonexistent (in 98 reviews)

  • which is hysterical considering we are a health insurance company (in 89 reviews)

More Pros and Cons

2,937 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (137)

    In chaos lies job security...if you can deal with it.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Minneapolis, MN
    Current Employee - Senior Project Manager in Minneapolis, MN

    I have been working at UnitedHealth Group full-time (More than 5 years)

    Neutral Outlook
    Disapproves of CEO
    Neutral Outlook
    Disapproves of CEO

    Pros

    Definitely the big kid on the block - which has pros and cons. Rapid growth through M&A in the last decade. Economies of scale are offset by integration challenges. Still - tons of opportunity here.

    Cons

    Benefits are awesome as long as you don't need them. Worst benefit package of any major matrix org I've been employed by. It's a slap in the face because their salaries are on the low side on top of it. Retention is a constant problem and it's not hard to understand why.

    Advice to Management

    If you want good people to work their hearts out in this type of high-demand, high-stress environment - our compensation, benefits, and career development need to exist for real - not just in HR recruiting documents. There needs to be a much bigger carrot here. When the SEC filings are released every year and the world sees what UHG pays the CEO and upper management, they sucker-punch the rest of us who work harder than ever and in return are fed BS about how our division lost money. 1.8% annual pay increase isn't even covering the increases in benefits premiums we have to pay - and not touching the increases in out of pocket costs for those who aren't in perfect health. Walk the walk - that's my advice


  2. Helpful (89)

    Nice place to work if you can stomach the ethics

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Director in Minnetonka, MN
    Former Employee - Associate Director in Minnetonka, MN

    I worked at UnitedHealth Group full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    I'm a bit torn on which way this review should go. I had a lot of positive of experiences at UnitedHealth and was offered a lot of opportunities including merit based promotions. In my division at least, we looked internally for talent and promoted within. Work life balance was respected quite a bit as well. There were definitely 60+ hour weeks, but to offset that, it was not an issue to run out in the middle of the day for a school event or what not. Pay and benefits were on the average to slightly above side of things for the Minneapolis area. I also worked with a very talented group of people which is not always the norm at previous companies.

    Cons

    My main issue with UnitedHealth was their willingness to use someone up until they're done and toss them out. As a manager/director I went through a couple rounds of layoffs which seemed to be a good way to get rid of the squeaky wheel, not necessarily dead weight. Towards the end of my tenure I became that squeaky wheel because of the unethical work I saw going on and it was obvious I was on the way out.

    Advice to Management

    I am not sure I am qualified to offer much advice to a juggernaut that is rolling along in the market. I would just encourage them to not just talk about a positive culture, but make sure it's happening.


  3. Helpful (28)

    Passive Aggressive Bureaucracy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Eden Prairie, MN
    Former Employee - Anonymous Employee in Eden Prairie, MN

    I worked at UnitedHealth Group full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    The Optum office itself was gorgeous. Great cafeteria, Caribou Coffee, convenience store, onsite health clinic, gym with nice locker rooms and covered parking. Overall they have a diverse group of workers and do seem to have a lot of older workers.

    Cons

    Optum has a lot of jobs and the new corporate campus is amazing. That said, the culture was sad. Prepare yourself for a lonely existence where you spend most of your days at your desk on WebEx. Culturally the organization is made up of a lot of people who, once they've learned the company specifics, dig in and coast along with the status quo. It is not a friendly environment. New employees are basically hazed by the culture. If you don't understand terminology, technology or who does what, you are on your own. Even enrolling in your medical benefits is self-service, and they make the benefits! If you are in any of the Twin Cities offices, expect within the first few months to have a corporate sit-down with your boss questioning if you really want to work there and why you aren't committing 80 hour weeks. Eventually you start giving into the bureaucracy and plan your days around the least path of resistance. Externally, Optum is positioned as a youthful, innovative and modern company, but that is not that culture on the inside. I question their ability to attract and retain creative individuals. For the most part, the people you will deal with are bureaucratic bullies who have been there for years and do not want to change.

    Advice to Management

    The fact that most of your employees telecommute should be a wake-up call. You are building a new Optum campus and no one actually comes to work. Bad sign of your culture.


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  5. Not bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits, good training, flexible, work at home opportunities, room for growth

    Cons

    Micromanaging, managers who aren't experienced


  6. Helpful (1)

    Associate Director, Operational Initiatives

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Eden Prairie, MN
    Former Employee - Anonymous Employee in Eden Prairie, MN

    I worked at UnitedHealth Group full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Companies pays well.
    Great work to life balance.
    Extensive financial resources to use on projects that have strategic value to the bottom line.

    Cons

    100% bottom line focus.
    Little career growth opportunities.
    Corporate culture is a zero sum game. Executives use the terms "land grab" and "territory" which is not good for overall outlook on growth opportunities.

    Advice to Management

    Change the turf wars culture and allow people to grow across the company without political ramifications.


  7. Frustrating to work here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Business Analyst in Minnetonka, MN
    Former Employee - Lead Business Analyst in Minnetonka, MN

    I worked at UnitedHealth Group (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Work Timings flexibility, Good Salary

    Cons

    There were no common processes. Each Manager followed what they wanted. Promotions are given only to those having good relationship with manager.


  8. Decent group, boring projects

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bio Statistician in Irvine, CA
    Former Employee - Bio Statistician in Irvine, CA

    I worked at UnitedHealth Group

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Undemanding work hours, easy deadlines, amiable group members. If interesting work is not a priority, and stability is prized instead, this may actually be a pretty good gig.

    Cons

    There was a lot of politics during my tenure. Turnover was very high, and the pay was sort of low. The automation in place for the analytics team was meager, and a lot of analysis was done manually. There was resistance towards making things more automated, but that might've just been short-staffing on the part of the team.

    Advice to Management

    Increasing pay would go a long way towards acquiring and retaining great talent. It always seemed like the really good people were leaving. Probably because they had found similar work at much higher pay.


  9. Profits Before People

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Clinical Director in Albuquerque, NM
    Former Employee - Executive Clinical Director in Albuquerque, NM

    I worked at UnitedHealth Group full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great salary and benefits, mostly.

    Cons

    Unflinching pursuit of efficiencies and profits at the expense of both employees and customers.

    Advice to Management

    Focus on the customers you serve and on leveraging the potential of your employees. Customers will tolerate lies only so long.


  10. Customer Service Advocate (Call Center)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Costa Mesa, CA
    Current Employee - Anonymous Employee in Costa Mesa, CA

    I have been working at UnitedHealth Group full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Full-time hours with the occasional mandatory overtime. The busy atmosphere makes for a quick work day. Schedule is flexible. If you're good at your job you can pick your own schedule every 6 months. Opportunity to work from home.

    Cons

    There's a chance you can work as late as 10pm if your call handling time is too long.

    Advice to Management

    Pull negative weeds from the root or else they can infect the whole garden.


  11. It was alright

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Los Angeles, CA
    Current Employee - Senior Customer Service Representative in Los Angeles, CA

    I have been working at UnitedHealth Group full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I had M-F schedule with holidays off

    Cons

    It was a call center position

    Advice to Management

    Just listen to employees, they deal witu the customers



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