UnitedHealth Group Reviews

Updated August 28, 2014
Updated August 28, 2014
2,002 Reviews

2.9
2,002 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
793 Ratings

Review Highlights

Pros
  • They allow some employees to work from home which is a nice benefit for some (in 231 reviews)

  • This company does strive for work/life balance with it's employees (in 121 reviews)


Cons
  • Work/life balance can be hard as people are increasingly asked to do more with less (in 79 reviews)

  • This company also does not offer their employees good health insurance (in 77 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 8 people found this helpful  

    About what you would expect. Meh.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group full-time for more than 5 years

    Pros

    Advancement opportunities are there if you properly politic, brown-nose, and drink the kool-aid (must live in MN tho). If you are in a high demand area and like your direct upline, it is bearable.

    Cons

    You truly are just a number. The benefits are not what you would expect, and the raises are minimal. Record revenues =/= decent raises to employees. They use any possible upcoming negative to cry "Austerity!" when it comes to pay increases. Human Capital may as well be named Human Chattel. Offshoring is rapidly increasing, layoffs are becoming routing, but the the culture is changing! (to a culture of fear).

    Advice to ManagementAdvice

    Stop changing the segment leadership so often. I am not sure what you think you gain from that. Stop wringing profits from the backs of your employees. Austerity should start from the top down.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2. 5 people found this helpful  

    Challenging, in a good way...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Representative  in  Cypress, CA
    Former Employee - Senior Customer Service Representative in Cypress, CA

    I worked at UnitedHealth Group full-time for more than a year

    Pros

    They kept training me to do more and more platforms and skills. Learning to help members more and more in very difficult areas.

    Cons

    If it took longer than 2 minutes to help them, you would get a Verbal or written warning for your time metrics going up. There is just no way to give quality help in 120 seconds. I took my chances and gave quality help and was fired for my time metrics. I helped people fix problems that employees trying to beat the 2 minute time criteria created and helped a great many people. (members were finally able to get Chemo meds) TOTALLY WORTH IT. At the end of the day it isn't how fast you work, it's how many lives you touch.

    Advice to ManagementAdvice

    Stop with the favoritism and time metrics and give some quality help, not fast help to the Members.

    Recommends
    Positive Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Job is ok. Management could use a good overhaul

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group full-time

    Pros

    Hours are flexible. Able to work at your own pace

    Cons

    supervisors are cliquey and immature

    No opinion of CEO
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  5.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Provider Services Representative  in  Houston, TX
    Current Employee - Provider Services Representative in Houston, TX

    I have been working at UnitedHealth Group full-time for more than a year

    Pros

    Great pay based on experience, recognition, advancement opportunities.

    Cons

    Focus on non important metrics.

    Advice to ManagementAdvice

    I would focus on more motivation, placing advanced agents in roles to assist with struggling agents, provide more help lines for struggling agents.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Rewarding work in a positive environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Technical Support Analyst  in  Minnetonka, MN
    Former Employee - Senior Technical Support Analyst in Minnetonka, MN

    I worked at UnitedHealth Group full-time for more than 3 years

    Pros

    Immediate management was involved and understood what was going on. Resources were available to get your work done. Working hard and producing excellent results was rewarded. Lots of opportunities for career advancement.

    Cons

    The usual bureaucracy and red tape in a large company. Requests for some things took longer than they should have. PTO isn't paid out when you leave the company.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Stable Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Rework Specialist  in  Greensboro, NC
    Current Employee - Rework Specialist in Greensboro, NC

    I have been working at UnitedHealth Group full-time for more than 8 years

    Pros

    Ability to telecommute, flex schedules, good benefit packages

    Cons

    Quick to put people on performance warnings, difficulty moving from one department to another.

    Advice to ManagementAdvice

    The stringent, computerized metric evaluations neglect to consider the employee as a whole.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8.  

    Employees viewed as expendable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Operations Analyst  in  Lake Oswego, OR
    Current Employee - Business Operations Analyst in Lake Oswego, OR

    I have been working at UnitedHealth Group full-time for more than 10 years

    Pros

    Nation wide company, room for re-location if necessary. Co-workers dedicated to the customers

    Cons

    Company culture views employees and customers as expendable. Upper management and corporate heads disregard experience and high value asset employees in favor of board of director profits.

    Advice to ManagementAdvice

    Loyalty is a two way street. You spend millions training new employees to spend less on salaries and dump experienced employees without the opportunity to advance themselves or transfer to other positions. You keep losing knowledge sets and money.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Sr Pharmacy Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group part-time for more than a year

    Pros

    PTO, Work life balance, personal growth and professional growth offered in the company, Holidays, and the supply and demand of the business.

    Cons

    Some benefits are great, but then the others that are not include the non negotiable base pay for the position.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Not a bad place to work at

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Process Engineer  in  Indianapolis, IN
    Current Employee - Process Engineer in Indianapolis, IN

    I have been working at UnitedHealth Group full-time for more than a year

    Pros

    My boss was an awesome person, the team was also really great. The building was well maintained and it is easy to get along with anyone within the same team.
    It was a very flexible schedule which was awesome because you could come in as you pleased as long as you worked your 8hrs and took care of any calls you may had

    Cons

    The company itself didn't seem to think much of our department. We were most of our time worried as to what the next move was going to be in regards to our employment status

    Advice to ManagementAdvice

    There is no real incentive for workers to perform better. The carrot on this stick for the most part was processing the visas. It didn't work for most of us. I myself found it offensive.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Not for the timid

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group full-time

    Pros

    Investing in building a stronger culture. Values focused. Good training. Invests in development. Promotions availble for high performers. Definite focus on getting it right on service. In a variety of businesses, including services, and is all over the country. Opportunities are there in different locations; flexibility to work from home for many positions.

    Cons

    Hard work. Demanding. Compensation is in line with competition, but not at the top of the range.

    Recommends
    Positive Outlook
    Approves of CEO

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