UnitedHealth Group Reviews

Updated April 26, 2015
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3.0
2,492 Reviews
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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
981 Ratings

Pros
  • They allow some employees to work from home which is a nice benefit for some (in 270 reviews)

  • Good work life balance if you are in development rather than support projects (in 145 reviews)

Cons
  • Work/life balance can be hard as people are increasingly asked to do more with less (in 98 reviews)

  • This company also does not offer their employees good health insurance (in 89 reviews)

More Pros and Cons

Employee Reviews

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  1. Helpful (84)

    In chaos lies job security...if you can deal with it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Project Manager in Minneapolis, MN
    Current Employee - Senior Project Manager in Minneapolis, MN

    I have been working at UnitedHealth Group full-time (More than 5 years)

    Neutral Outlook
    Disapproves of CEO
    Neutral Outlook
    Disapproves of CEO

    Pros

    Definitely the big kid on the block - which has pros and cons. Rapid growth through M&A in the last decade. Economies of scale are offset by integration challenges. Still - tons of opportunity here.

    Cons

    Benefits are awesome as long as you don't need them. Worst benefit package of any major matrix org I've been employed by. It's a slap in the face because their salaries are on the low side on top of it. Retention is a constant problem and it's not hard to understand why.

    Advice to Management

    If you want good people to work their hearts out in this type of high-demand, high-stress environment - our compensation, benefits, and career development need to exist for real - not just in HR recruiting documents. There needs to be a much bigger carrot here. When the SEC filings are released every year and the world sees what UHG pays the CEO and upper management, they sucker-punch the rest of us who work harder than ever and in return are fed BS about how our division lost money. 1.8% annual pay increase isn't even covering the increases in benefits premiums we have to pay - and not touching the increases in out of pocket costs for those who aren't in perfect health. Walk the walk - that's my advice

  2. Helpful (53)

    Nice place to work if you can stomach the ethics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Director in Minnetonka, MN
    Former Employee - Associate Director in Minnetonka, MN

    I worked at UnitedHealth Group full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    I'm a bit torn on which way this review should go. I had a lot of positive of experiences at UnitedHealth and was offered a lot of opportunities including merit based promotions. In my division at least, we looked internally for talent and promoted within. Work life balance was respected quite a bit as well. There were definitely 60+ hour weeks, but to offset that, it was not an issue to run out in the middle of the day for a school event or what not. Pay and benefits were on the average to slightly above side of things for the Minneapolis area. I also worked with a very talented group of people which is not always the norm at previous companies.

    Cons

    My main issue with UnitedHealth was their willingness to use someone up until they're done and toss them out. As a manager/director I went through a couple rounds of layoffs which seemed to be a good way to get rid of the squeaky wheel, not necessarily dead weight. Towards the end of my tenure I became that squeaky wheel because of the unethical work I saw going on and it was obvious I was on the way out.

    Advice to Management

    I am not sure I am qualified to offer much advice to a juggernaut that is rolling along in the market. I would just encourage them to not just talk about a positive culture, but make sure it's happening.

  3. Helpful (15)

    Your job will be what you make of it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Administrative Assistant in Eden Prairie, MN
    Current Employee - Administrative Assistant in Eden Prairie, MN

    I have been working at UnitedHealth Group full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I work for the Optum division of UHG and I love my job. I really do. I look forward to going to work, seeing my coworkers and feeling like I'm contributing to a greater good, bettering healthcare for people. They offer generous PTO, we're able to work from home (not all the time but it's pretty flexible), the culture feels fresh and motivated. Leadership with an organization of this size is often hit or miss but I feel like we've got a pretty good thing going. I work for 3 VP's and their teams, it's never boring! I tell my friends, I've never worked with a group of such young, innovative people. It's exciting and you feel like you're a part of something bigger.

    Cons

    Disappointing raises, 3 months after the cost of health insurance premiums rose, we received our raises for the year... it worked out to bringing home $2 more per pay period than I was making last year. Yay!!

    Advice to Management

    Less focus on Wall Street/Shareholders, More focus on what we're doing for our members; Compensation that equals out to more than what employees brought home the year before.

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  5. Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in Englewood, CO
    Former Employee - Sales in Englewood, CO

    I worked at UnitedHealth Group full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Well managed company with good products.

    Cons

    One can get lost in such a big company

    Advice to Management

    Do what your doing but get in the trenches.

  6. Customer Service

    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at UnitedHealth Group full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good pay, plenty of work, performance driven goals

    Cons

    Insurance is not the best (high deductible), training could be longer

    Advice to Management

    Better insurance for employees (we are an insurance company, yes?)

  7. Helpful (2)

    Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Large, very wealthy company; in current healthcare environment, a leader in the industry. Comfortable offices; most have amenities like on-site cafes, gyms, and updated surroundings.

    Cons

    Company is always restructuring; smaller divisions seem to operate in a vacuum and culture is absent at best. Leadership turnover is high. Like any large organization, the division you work in makes all the difference.

    Advice to Management

    Look for ways to keep talent within the organization during restructuring. Reward those who are practicing the core values--currently, this isn't being done and so the efforts to change the culture are hollow.

  8. Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Eden Prairie, MN
    Current Employee - Project Manager in Eden Prairie, MN

    I have been working at UnitedHealth Group full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    opportunities for growth and advancement are available

    Cons

    dog-eat-dog environment. On a grand scale UHG does not live its values.

    Advice to Management

    it should be common sense but UHG needs to show management how to be fair. Go back to basics because management does not get it.

  9. IT Systems Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technology Development Program-Systems Analyst in West New York, NJ
    Former Employee - Technology Development Program-Systems Analyst in West New York, NJ

    I worked at UnitedHealth Group (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Good culture and very good work/life balance

    Cons

    Very large with a lot of management levels, not necessarily a bad thing just very complex hierarchy

  10. Great Company Long Hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager in Phoenix, AZ
    Former Employee - Senior Project Manager in Phoenix, AZ

    I worked at UnitedHealth Group

    Recommends
    Recommends

    Pros

    Great work, benefits, and opportunities

    Cons

    Depending on position can work long hours tight deadlines plenty of stress

  11. Claims Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good pay, great benefits, excellent training

    Cons

    Job responsibilities change frequently, high expectations

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