UnitedHealth Group Reviews

Updated July 4, 2015
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2.9
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Recommend to a friend
Approve of CEO
UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
1,025 Ratings

Pros
  • Ability to work from home (at discretion of manager) (in 270 reviews)

  • work-life balance (as long as you're not in finance) (in 145 reviews)

Cons
  • Work/life balance is laughably nonexistent (in 98 reviews)

  • which is hysterical considering we are a health insurance company (in 89 reviews)

More Pros and Cons

2,948 Employee Reviews

Sort: Popular Rating Date
  1. Shift Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor A
    Current Employee - Shift Supervisor A

    I have been working at UnitedHealth Group full-time

    Recommends
    Recommends

    Pros

    No weekends not dirty lab people friendly

    Cons

    Poor upper management all they worry about is numbers and favoritism

    Advice to Management

    Stop running the business like congress


  2. Helpful (2)

    Wellness Coach

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at UnitedHealth Group

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Pay well. Global company.

    Cons

    Treat you poorly. Non consumer-centric company more focused on metrics at the behest of the customer and employees. They don't know the meaning of work-life balance or mental well-being.

    Advice to Management

    Diversity training, Wellness principles training and mental health training and implementation.


  3. Deceiving company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group full-time

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    lunch breaks whenever you want
    laid back enviorment
    11.00 per hour to do nothing
    pot lucks

    Cons

    unproffessional
    liars
    no pay raise ever no matter how long your there
    bitter management

    Advice to Management

    be more proffesional
    fire violeta worst manager ever


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  5. Provider service

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Experience. Pay check. Did the job. Supporting family.

    Cons

    Worst supervisor, schedule adherence. Playing favorites.

    Advice to Management

    Step up


  6. Helpful (1)

    I hate working here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    only pro with United Health Group is the work at home opportunity

    Cons

    poor management, if one challenges a SUP they will look for ways to retaliate against you. Low wages but plenty demand!! Terrible benefits! UHG needs a union

    Advice to Management

    if more than one employee is complaining about the same manager and saying the same exact thing; please listen to us. We know the supervisors are telling you whatever to save them but treating us unfairly under your nose. We will all walk away soon


  7. Helpful (1)

    Read this!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Orlando, FL
    Former Employee - Sales in Orlando, FL

    I worked at UnitedHealth Group

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    HQ has a nice building.

    Cons

    Micro-management plus. If on a secret test call the person asks "can you help me with that? and you answer "I can help you with that" instead of "Yes, I can help you with that" you flunk the call completely.

    On the Connextions corporate totem pole you are the part that is underneath the dirt.

    In the North office on eCommerce Blvd. people have taken to defecating on the floor of the bathroom stalls to show their displeasure with the company.

    Be prepared to fight with Q/A if you want what little commission is offered. There is a saying on the floor that Q/A needs to be Q/A'd.

    On the highest commissioned account in the building you might make $2,000 commission in a year if you are one of the top producers. On the other accounts, much less. On the Medicare accounts you can expect $1.00 per sale of a Medicare plan and 25 - 50 cents for prescription drug plans.

    Your commission is extremely subject to your Q/A score and healthcare has a lot of government verbiage that must be said word for word.

    They specialize in offering a big commission picture and finding ways to take it away.

    Once open enrollment is over: December 7 for Medicare, Feb. 15 for ACA plans there is a massive layoff that clears out the parking lot. If you are kept on you may have to take VTO (Voluntary Time Off) when call volume is low.

    Advice to Management

    Management doesn't listen. Suggestions for improvements go nowhere. You are a butt in a chair for which they are paid $25+ per hour, They don't give raises.


  8. Helpful (2)

    CSA

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Jacksonville, FL
    Current Employee - Customer Service Representative in Jacksonville, FL

    I have been working at UnitedHealth Group full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Voluntary time off, stock plan

    Cons

    Just really bad all around. Workplace is 90% African American women. Lots of favoritism. No opportunity for advancement. Lots of hype from supervisors, poor leaders, new hires get paid more than seasoned workers. Supervisors are zero help, actually they are less than worthless. I've been a top performing advocate for 20 months, not once has a supervisor coached, trained, or encouraged me. But they have harassed me, threatened me, and punished me.

    Advice to Management

    Stop writing in all caps with 10 exclamation points after every sentence. And stop saying, "Thanks for all that you do."


  9. Customer Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Pittsburgh, PA
    Current Employee - Customer Service Representative in Pittsburgh, PA

    I have been working at UnitedHealth Group full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    I can't think of any.

    Cons

    Lack of concern for employees.

    Advice to Management

    Training is terrible. Does not prepare you for the job and you are expected to teach yourself your job.


  10. Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kingston, NY
    Former Employee - Anonymous Employee in Kingston, NY

    I worked at UnitedHealth Group

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Paid Training
    Decent paid time off

    Cons

    Constant monitoring by management
    Low Pay
    Management is not approachable

    Advice to Management

    Constant monitoring of employees lowers office morale and productivity.


  11. Former Employee

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Co-workers are helpful and make it a fun work environment

    Cons

    Working so much overtime, not helpful when you're pursuing an education

    Advice to Management

    Management could have been more understanding because the position is too stressful



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