UnitedHealth Group Reviews

Updated April 26, 2015
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3.0
2,492 Reviews
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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
981 Ratings

Pros
  • They allow some employees to work from home which is a nice benefit for some (in 270 reviews)

  • Good work life balance if you are in development rather than support projects (in 145 reviews)

Cons
  • Work/life balance can be hard as people are increasingly asked to do more with less (in 98 reviews)

  • This company also does not offer their employees good health insurance (in 89 reviews)

More Pros and Cons

Employee Reviews

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  1. Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Examiner in San Diego, CA
    Former Employee - Claims Examiner in San Diego, CA

    I worked at UnitedHealth Group

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Job security, wages, large network.

    Cons

    Health care and benefits, recognition, corrupt culture.

    Advice to Management

    All employees should have access to the same health coverage. Not upper management have the best and cheapest coverage and the staff have only expensive catastrophic coverage.

  2. Helpful (2)

    Worst experience ever (Prior authorization dept Optumrx)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Pharmacy Tech in Oklahoma City, OK
    Former Employee - Pharmacy Tech in Oklahoma City, OK

    I worked at UnitedHealth Group full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Pay was the only decent thing about it, I wouldn't do it again. I guess the building was nice but that's because they use part of OU's campus.

    Cons

    Micromanaging, mandatory OT, supervisors gossip like crazy and pick favorites. Non stop calls and you only get 10 minutes to use throughout the day to use the bathroom- etc. I honestly couldn't believe the negative things I heard from management. Unless you fall into being a favorite, be prepared to be treated terribly. Welcome to another corporation where you are just a number.

  3. Helpful (2)

    Not trustworthy, no communication, no integrity

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Sounds nice during interview, fast in hiring and fast in withdrawing their offer

    Cons

    Too fast, do not listen or communicate with each other, expect you to do something before you leave your other job. Fast in sending equipment via UPS to your home before they decide on hiring. Absoutey no communication between future emloyee and company. Never again. Beware, be careful, take your time to decide, research company and understanding of your situation. UPS, UPS, UPS they don't know what they are doing. They do not listen and have no respect for employees. They send time sensitive email expecting you to do it before your last job has ended. Ex future employee told director and recruitor, did not listen!

    Advice to Management

    Communicate before you waste a future employee's time. Don't promise and say you understand and then back out. Trust the employee you made an offer. Respect, integrity, compassion????.

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  5. Helpful (4)

    RN Care Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - RN Care Manager in Lisle, IL
    Former Employee - RN Care Manager in Lisle, IL

    I worked at UnitedHealth Group (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    PTO, telecommute (note-can also be listed as CONS because while you have decent PTO, you have little to no coverage while you are off...meaning you come back to double the work. Telecommute-also really a CON because this simply gives them a reason to expect you to work 12-14hr days.

    Cons

    No work/life balance, horrible insurance, unmanageable workloads, no raises or bonuses.

    Advice to Management

    Come down from the ivory tower and DO the work of the folks you manage. Just for a day. See their barriers and devise strategies rather than judging issues you can not understand.

  6. Helpful (1)

    What ethics?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medicare Agent in San Diego, CA
    Current Employee - Medicare Agent in San Diego, CA

    I have been working at UnitedHealth Group full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Largest insurance company in the US. Great training and you can make a lot of $ working events during open enrollment, but ONLY if you're on their good side.

    Cons

    The management team doesn't care about their agents. I saw one manager take applications from an event to take home to husband and sell policies. She is a bully and sends mean text messages. Everybody knows about it, nobody does anything about it. They have their favorite agents who publicly bully other agents, steal applications and sell outside companies who never get in trouble because they make the company money.

    Advice to Management

    I know it is a business and of the last few managers they've run through the only ethical one ended up quitting for another company because it was "a better opportunity" in his words. For a large company they have become chintzy with resources and parking. We make you guys money and this is how you reward us?

  7. Helpful (2)

    Managment is worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Software Engineer in Hyderābād (India)
    Current Employee - Software Engineer in Hyderābād (India)

    I have been working at UnitedHealth Group full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Get good pay while Joining

    Cons

    Nothing is good here.
    No career growth

  8. Helpful (3)

    unethical managers, no work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Supports telecommuting, great colleagues who support each other kind of the same way that soldiers in the same foxhole do.

    Cons

    Leadership goes on about integrity and compassion but management fails to practice what they preach. Training is woefully inadequate. Constant reorganization.

    Advice to Management

    Show some respect for the efforts employees are makkng. Be less cliquish.

  9. Helpful (2)

    No room for advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Flexible: work from home, lots of accrued vacation days, pretty damn good insurance (if you pay attention and pick the right plan)!

    Cons

    Peter Principle runs rampant, management doesn't care about actual results only if the numbers look good...to the point of rampant cherry picking of production numbers and $ saved.

    Advice to Management

    Clean house! getting a management or supervisory type position is like being a tenured professor: you can get fired for bad results but you don't really have to do anything. And most don't. A lot of movement and noise but no real action is taken.

  10. Helpful (3)

    Narcissists company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    new vision of CEO appears to be serious about the culture.of its emloyees.

    Cons

    Females management are very narcisssists

    Advice to Management

    They have smooth poker faces but their emails reveals their non relationship towards employees, disresprectfulness towards integrity, and neanderthal like attitude compassion

  11. Helpful (5)

    Salaries reported inaccurate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    PTO is good. The accumulation is good but being able to schedule time off is difficult. So don't plan on going to any big events, birthdays, graduations, weddings or holidays with a family more than 3 hours away. There is a 20 word minimum so I will clarify. Planned time is off is fine. Unplanned time is off bad. They allow 3 days of unplanned time off a year.

    Cons

    Salaries on this site are greatly exaggerated. There is no growth, can't move from one department to another unless they are eliminating your position. No job security. Jobs are eliminated or reclassified so that a lower pay scale is in place. HIgh stress little reward or support. Everyone is replaceable. Lack of training.

    Advice to Management

    Learn the actual tasks that your employees do. If you are a quality or call center supervisor, learn the platform, websites, sops and computer screens. Realize you have people not computers that work for you. Treat the employees as human beings.

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