UnitedHealth Group

  www.unitedhealthgroup.com
  www.unitedhealthgroup.com

UnitedHealth Group Reviews

Updated December 21, 2014
Updated December 21, 2014
2,170 Reviews
2.9
2,170 Reviews
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UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
860 Ratings

Review Highlights

Pros
  • They allow some employees to work from home which is a nice benefit for some (in 270 reviews)

  • Good work life balance if you are in development rather than support projects (in 145 reviews)


Cons
  • Work/life balance can be hard as people are increasingly asked to do more with less (in 98 reviews)

  • This company also does not offer their employees good health insurance (in 89 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Good Company with poor leadership in Hyderabad (Product Engineering)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Hyderābād (India)
    Current Employee - Senior Software Engineer in Hyderābād (India)

    I have been working at UnitedHealth Group full-time (more than an year)

    Pros

    Good Domain, Satisfaction that your are contributing into social cause, Decent Salary, Few Managers good and care about employee growth and benefits.

    Cons

    1. All the PE Directors are rubbish. Some play politics, some have no idea about there role and vision (Specially Product Management) and some are good in operations but handling Engineering ( You can think what values they can add)
    2. No technology advancement so have to work in old technologies and just maintained products. In simple no core engineering work.
    3. Lack of sitting arrangement and Leaders want you to sit in the office till late night and reason given is that each seat where we sit costs so spend more time. Not sure if this is Product Engineering or Support.
    4. Managers abuse employees on there seats cause there are not much conference rooms.
    5. All directors are each other friends or have have work in the past which disallows the diversification.
    6. Product Engineering groups run on perceptions and if you are good with Boss you are the best.
    7. Managers are not at all people friendly and they abuse QE on the floor.
    Advice: Never work in Quality Engineering because there is no respect for your work, you are being regularly abused by Development Managers, Development Managers have no idea about QE and they make bad statements on floor, Lack of Automation cause everything is being run by US and you can only execute.
    8. Not a employee friendly organization (Works in PE so can talk about PE)
    9. Lot of politics played by each Director and you could be meshed in them.
    10. Dev does junk work as they only either fix defects or support products and there is nothing new they plan, design and build.
    11. There is lot more to say but my advice for all intelligent engineers will be to try for better organizations and just don't go by the revenue. Revenue doesn't speak for work you have to do or respect you will get in the organization.

    Advice to ManagementAdvice

    Management just need to reshuffle the Leadership in Product Engineering as leaders here are just making fool of organization without having vision and also just playing politics. Appreciate if each Leader is interviewed by outside Product Engineering and then test there capabilities. Good will be if you watch the Pillar presentation given by Leaders in Caresol, you will find the knowledge Leaders carry in PE. John, Paratha and Gayathri please look into the PE organization and it really needs a change and same could be seen through Vital Sign Survey. Leaders are gathering excuses to give to Executive leadership.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Worst place I've ever worked-OptumRx

    Current Employee - Customer Service Advocate in Jacksonville, FL
    Current Employee - Customer Service Advocate in Jacksonville, FL

    I have been working at UnitedHealth Group

    Pros

    There truly are none at all

    Cons

    Low pay, expensive benefits, overtime assigned during the same day, very unprofessional management, call requirements are very unrealistic..average call time should be 5 minutes or less with zero ACW...Poisonous atmosphere..

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Horrible. Mandatory 10 hour days, no flexibilty for single mothers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at UnitedHealth Group

    Pros

    Very rarely, the site may close due to weather.

    Cons

    They have no respect for work/life balance. 10 hour days are mandatory, they tell YOU when you must do your overtime. If you are unable to work the schedule they give you, it gives you an "occurence" which will accumulate until you are fired. If you don't get burned out before you are fired that is.

    Schedules change based on your "stats" at their whim.

    They are always looking over your shoulder and micromanaging you. If you get up to use the restroom, you can bet your manager will be at your desk when you get back to question you.

    Training is a joke. You can ask one manager a question and another one the same thing and you will get 2 very different responses. If finding an answer to a challenging policy requires any extra effort for a supervisor, they will put it back on you to figure out yourself.

    Getting approved paid time off... ha. Good luck. they will grant it and take it back at the last minute.

    Overall, this is more like a prison/labor camp, than an actual job. I would have to say this is BY FAR the worst company in the United States of America to work for.

    Advice to ManagementAdvice

    Consider the mental health of your employees and give them some room with the horrible overtime that you have required.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    An Employer to get Experience with & run away before 5 years are up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Supervisor in Tampa, FL
    Former Employee - Supervisor in Tampa, FL

    I worked at UnitedHealth Group full-time (more than 8 years)

    Pros

    Benefits are on the low side of average. Vacation time is forefit when you leave the organization. Be careful not to mention you are leaving before you use your vacation or they will block any use once you let them know. Increases can be good for promotions. Lots of openings (due to frequent reorganization and people in other cities being let go.)

    Cons

    For all it's benefits and career oportunities UHC is a company you join fresh out of college, work their for 2 or 3 years and take the experience to an employer who wants to keep you for the long haul. Don't expect any of the hype about discrimination, ethical behavior, etc to get in the way of meeting your required goals. In the UHC corporate world it's all about stock price going up and double digit growth year over year. Stay too long at the party and they will find a way to show you the door since they only want single digit percentage of employees there over 10 years I was the last of the group that I was hired with to be let go. At least I was prepared for it. They have engagement surveys that are really ways to bash your manager. (their only purpose) They demand volunteerism as a promotional tactic in the communities. Oh, you want to use the vacation time you accrued, sorry were in a crunch, 2 months later, sorry were in a crunch. 4 months later still in a crunch. end of the year, sorry you have to forfeit your vacation, you should have used it earlier in the year. If your dept starts talking cultural diversity and you find you are working with loads of people out of the country, Thats code for your job is being outsourced normally to Hyderabad.. Training is mimimal when it comes to how at apply ethical behavior but loads about productivity.

    Advice to ManagementAdvice

    When its more about public perception rather than actual ethics you have already lost. All of the employees that you have systematically removed from your organization are now becoming decision makers at their new orgs and want nothing to do with UHG because they know what happens once behind the scenes.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Overall terrible job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Associate
    Current Employee - Claims Associate

    I have been working at UnitedHealth Group

    Pros

    Option of working from home once you hit your year mark and if your "metrics" are all on point

    Cons

    Terrible, terrible work culture. They do not condone getting to know your coworkers on your own time, that is reserved for the annual company picnic or monthly townhalls, otherwise... no.
    Terrible work life balance.
    No sick leave offered- penalized if you don't let them know you will be sick a day in advance.
    Asked to take on extra training and responsibilities after a few months with no compensation and affects you negatively if you turn it down.
    Watched like a hawk on every angle. Don't take too many bathroom breaks or you WILL be questioned about it.
    There is a power struggle between supervisors and everyone else since the supervisors role seems to have very arbitrary responsibilities.
    Unless you are upper management, you are NOT treated with any respect.
    Insurance packages are a joke. I opted out of everything.
    Very strict with time and absences. You get put on "warnings" for being late or an "unplanned" absence.
    People are constantly laid off/fired without warning. Supervisors will call a quick meeting, and boom. It's all done.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Worst place ever.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telephonic Case Manager
    Former Employee - Telephonic Case Manager

    I worked at UnitedHealth Group full-time (more than 3 years)

    Pros

    If you like being abused, then you will love this job.

    Cons

    Leadership/management lack basic understanding of the job the employees are doing. Focus is on making the "reports" look good. Company does not live its mission/vision/values. Extremely high staff turnover rate, average tenure of employees is three years. Services sold to clients/consumers are not what is being delivered. The word, scam is a good way to sum it up. Working for an insurance company one would believe there would be reasonable benefits coverage, not true.

    You do NOT want to work for this company. You will HATE it. This has been the only employer In 35 years that I ever considered quitting by walking out, no notice. This was on way too many occasions to count. The employees need to organize, get union protection..

    Advice to ManagementAdvice

    Stop thanking and telling employees they are appreciated for everything they do because you have no idea what it is that they really do. Seriously, there is no value to the programs being sold by UHG. It is why so many members fail to follow through. You need to know and understand the wheel, stop trying to reinvent it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Pharmacy Tech in Las Vegas, NV
    Current Employee - Pharmacy Tech in Las Vegas, NV

    I have been working at UnitedHealth Group full-time (more than 3 years)

    Pros

    work hours are fantastic

    Cons

    people in department, management, and training is horrible

    Advice to ManagementAdvice

    please take a corporate training course on how to manage your team.

    Doesn't Recommend
    Negative Outlook
  9.  

    Great Co-Workers ... HORRIBLE MANAGER!!!

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior HSA Implementation Manager in Hartford, CT
    Former Employee - Senior HSA Implementation Manager in Hartford, CT

    I worked at UnitedHealth Group full-time (less than an year)

    Pros

    I loved the team I was working with. Great Co-Workers and also great people.

    Cons

    An absolutely horrible horrible manager. The worse boss I have ever worked for. He would preach one thing to the team and behind closed doors 1:1 would show his true colors. I was promised training ... HARDLY received any training. Once a very good employee left they threw me to the wolves without any training. Behind closed doors I was told I need to be on the phones speaking to employer groups. To the team it was presenting otherwise. After I left people were told I made him look bad when it was himself. He lost two employees within two weeks. He was an absolute joke to work for and most of all a "liar".

    Advice to ManagementAdvice

    Benefits were absolutely horrible. Cheap HSA plan!!!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    Terrible, they don't care about their employees at all.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Broker Agent Service Representative in Minnetonka, MN
    Current Employee - Broker Agent Service Representative in Minnetonka, MN

    I have been working at UnitedHealth Group full-time (more than an year)

    Pros

    Flexible hours
    Helpful
    Willingness to teach you more
    Friendly
    Care about their customers

    Cons

    Pay is well below average
    Benefits are non existent
    Barely increase wages with higher position
    Don't care about employees
    Constantly lying about how well the company is doing

    Advice to ManagementAdvice

    Respect your employees more

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Poor culture...$$$$$$ is all that leadership cares about

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - RN Case Manager in Buffalo, NY
    Former Employee - RN Case Manager in Buffalo, NY

    I worked at UnitedHealth Group full-time (more than 5 years)

    Pros

    Moody and self centered leadership, horrible health insurance.Hire new employees at more than current employees make... new come in making 4-6 k more than tenured hard working good employees...they dont care about the members that they serve or their employees

    Cons

    PTO is good, some can telecommute,nice co workers

    Advice to ManagementAdvice

    take a look at your values, and think about them

    Doesn't Recommend
    Disapproves of CEO

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