UnitedHealth Group Reviews

Updated August 3, 2015
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2.9
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Recommend to a friend
Approve of CEO
UnitedHealth Group President, CEO, and Director Steve Hemsley
Steve Hemsley
1,085 Ratings

Pros
  • Ability to work from home (at discretion of manager) (in 270 reviews)

  • work-life balance (as long as you're not in finance) (in 145 reviews)

Cons
  • Work/life balance is laughably nonexistent (in 98 reviews)

  • which is hysterical considering we are a health insurance company (in 89 reviews)

More Pros and Cons

3,070 Employee Reviews

Sort: Popular Rating Date
  1. Claims

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Working from home was definitely the best part about the job.

    Cons

    Lack of continuing education when requested. No support from managers/team leads.


  2. Too big to fail...Or succeed in, horrible HR/Recruiting

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Las Vegas, NV
    Current Employee - Customer Service Representative in Las Vegas, NV

    I have been working at UnitedHealth Group

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Start pay is marginally decent, benefits so-so. Employee cafeteria is reasonably priced and can be deducted from your paycheck, but the vending machines are obscenely high-priced and don't like to give you change. LOTS of overtime, usually due to the high absenteeism rate mentioned in the Cons.

    Cons

    The segment I work for is a United Healthcare acquisition and we are treated as such. Impossible matrix goals to attain, for very little compensation increase if you can even attain them. Attendance policy is draconian, most likely due to high absenteeism caused by stress. Recruiting is ludicrous and the recruiters act like the stereotypical civil service bureaucrats we all used to laugh about, with the majority having no interest in providing career development assistance. Management says they will champion you as long as you are honest with them and keep them informed. Per company rules you are eligible for transfer after a year of service, but then one manager says that she really wouldn't recommend anyone transferring till they have at least 2 years in.

    Advice to Management

    Stop treating us like an acquisition and more like a part of the corporate family. Also, it would be nice if your HR and recruiters would stop treating us like a number and "just another resume" in the herd.


  3. Service representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at UnitedHealth Group

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great opportunities, flexible time and benefits

    Cons

    Our insurance coverage should be better on deductible and coinsurance

    Advice to Management

    Keep working on communication


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Its ok

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Technician in Carlsbad, CA
    Current Employee - Pharmacy Technician in Carlsbad, CA

    I have been working at UnitedHealth Group full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Great benefits, paid time off, flexible schedule, friendly people and supervisors. Room for advancement

    Cons

    Dull repetitive work. Quiet office environment that does not promote social interaction. Low pay

    Advice to Management

    Pay raises are a must. Not in line with equivalent companies. Operating system not on par.


  6. Overall good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in Greensboro, NC
    Current Employee - Claims Adjuster in Greensboro, NC

    I have been working at UnitedHealth Group full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good place to start a lifelong career, always opportunities for advancement

    Cons

    Benefits could be much better, pay could be better, should be able to use pto like you want

    Advice to Management

    Revise pto policy (you can't plan everything 2 weeks ahead of time), change/eliminate the attendance system or have it roll off sooner


  7. Helpful (1)

    Lack of professionalism

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Charlotte, NC
    Former Employee - Customer Service Representative in Charlotte, NC

    I worked at UnitedHealth Group (More than a year)

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    8-5 schedule Food trucks are awesome On the bus line

    Cons

    Lack of structure They don't value employees Changes every week No pay raises

    Advice to Management

    Your employees are the reason your in business without them you are nothing. Management needs to be on one page instead of stabbing each other in the back its just a complete mess in there no one is professional and it's just a job to pay your bills nothing for long term career stay far far away!!!!


  8. Helpful (2)

    company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Accounting Consultant in Minnetonka, MN
    Former Employee - Senior Accounting Consultant in Minnetonka, MN

    I worked at UnitedHealth Group full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    It's a huge company and thus provide the opportunities to diversify a career portfolio. If you are bored of a responsibility, you can look internally for other opportunities at other segments.

    Cons

    It depend on the department and who is your manager. The company use to be very conservative. Thus, departments that have old hands are typically not suited for minorities. Good example is the "Employer and Individual business". Other departments and managers who embrace smart and hardworking people are great places to call "work"

    Advice to Management

    Diversify more. Also hire and promote base on merits and not who you know. Please stop posting jobs and interviewing candidates when you already identified a person you'll offer the job to. That's a waste of other candidates' time and resources.


  9. Helpful (4)

    Churn and Burn

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior IT Project Manager in Greenville, SC
    Former Employee - Senior IT Project Manager in Greenville, SC

    I worked at UnitedHealth Group full-time (More than a year)

    Recommends
    Negative Outlook
    No opinion of CEO
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Salary - at or above average Med Bennies - great if you take advantage of the HSA and matches. Office technology/tools (webex, Video meetings, online chat)

    Cons

    The model, for Project and Program Managers is designed such that you are over allocated on workload and unless - or even if - you work 60-80 hrs a week some of your portfolio projects will suffer. There is no control over the project Intake process - if the deliver teams can do it, it gets assigned regardless of whether a PM is available. I've seen some of the worst behavior in managers in my 30+ years. No training, mentoring, feedback - probably a symptom of the inhuman workload and stress.

    Advice to Management

    Just monitor your attrition rate - it must be expensive to re-hire and re-train. There is a better business model for all.


  10. Ma

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at UnitedHealth Group

    Pros

    Very awesome company would not change my job at all been here more the 4 years and loving it great pay and great benefits as well

    Cons

    Not very much to say about cons as this company is very well organized and very good with all employees


  11. Sales Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Account Manager in Overland Park, KS
    Current Employee - Sales Account Manager in Overland Park, KS

    I have been working at UnitedHealth Group full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Large company with long career history Many areas for career development w/in the parent corporation Small division to work closely within our market

    Cons

    Small/new division not fully staffed, every position currently wearing many hats, some department Heads have issues with overstepping their bounds into areas they are not knowledgeable.

    Advice to Management

    Find one path of instruction and stick to it. Too many leadership voices causes too much confusion on whose instructions to follow.



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